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5-Myths-of-Scrum
Videos

5 Scrum Myths (Mostly False)

by IPowerIdeas April 17, 2018

This is a nice video about some myths about Scrum (and Agile) software development. It is a recorded webinar but has good content. It is hosted by Simona Millham of CBT Nuggets. I posted in previous posts that I had used CBT Nuggets a long time ago and was not impressed with it and preferred class-based training. However, I recently purchased CBT Nuggets for my team and I started using it and just really enjoy the format – quick 3-8 min videos with a quiz after each video. I have my OneNote open and take notes during each video and I have found I am learning and retaining a lot more because I am visually seeing the creative and energetic presentations as well as writing it down at the same time to reinforce what I just learned in the video.

 

I hope you enjoy this short video.

 

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Management

How to Stay Positive About Annoying Co-workers

by IPowerIdeas April 13, 2018

I normally like the posts to have a positive spin or meaning to capture and inspire healthy learning and growth. I also like posts that are not just an article re-posted or regurgitated. I want fresh and useful articles to encourage and enlighten us. But I thought this article had a positive message to consider while being a manager or leader on how to work more openly with your peers or coworkers by being able to understand their communication language as well as their current behavior or mood (see future post on Blob Tree).

 

During a staff meeting recently it reminded me as we were sharing and collaborating on how to increase more open and healthy debate, one of the key points was recognizing our own current emotional state as well as being able to recognize and adjust accordingly to those you are interacting with. This article helped reiterate this feeling and ability to communicate more effectively. In the end, we want results and having a better set of tools to help us cope and understand.

 

Enjoy the article and I hope you get something out of it you can utilize every day.

 

Co-Owrkers

themuse.com
How to Stay Positive About Annoying Co-workers
By
Kat Boogaard

 

Your co-workers make you crazy.

 

They clog up your inbox with unnecessary emails. They drop by your desk unannounced to bore you with pointless conversations (even when you’re clearly swamped). They stink up your shared space with their hardboiled egg lunches.

 

There’s no doubt about it—working with other people presents some challenges (and some frustrations).

 

So, it comes as little surprise that people repeatedly tell me how lucky I am to work totally alone (unless you count my dogs, of course). And, most of the time? I’ll admit that it’s nice to not have to deal with those common grievances.

 

But, recently, I spent a few days in The Muse’s office—working right alongside the people I’m normally hundreds of miles away from.

 

What I realized? Sure, the standard office brings it with a few annoyances and inconveniences. But, what else? There’s a lot to appreciate about having co-workers.

 

So, in those moments when you feel like you need to do some deep breathing exercises in the the privacy of a bathroom stall to avoid screaming at your deskmate, remind yourself of these three benefits and then leave that bathroom with a brand new attitude.

 

1. Co-workers Make Great Sounding Boards

One of the things I loved most about having my co-workers within arm’s reach was the fact that it was so easy to bounce an idea around.

 

When I didn’t know whether I should say “careers page” or “career page”? I asked what they thought. When I was stuck without any inspiration for an article idea? Our conversations gave me tons of nuggets that I could go off of.

 

Like everybody, I’m familiar with the old cliché of “two brains are better than one.” But, beyond just rolling my eyes at the sentiment, I never gave it much thought.

 

Spending a few workdays with such brilliant minds literally feet away from me served as a solid reminder that co-workers can be an awesome resource—provided you’re willing to actually listen to them.

 

2. Co-workers Understand Your Complaints

Sure, I can vent to my friends about the challenges I face at work—but, their reaction usually involves halfheartedly listening to me for a few minutes before ordering another round of drinks and steering the conversation in a totally different direction.

 

That’s the great thing about co-workers: They can commiserate with you about even the tiniest things that frustrate you on the job.

 

Yes, my other loved ones will listen to me whine in a pinch. But, I’d be hard-pressed to find people who are going to get as bent out of shape as me about the fact that there are only so many synonyms for the word “boss” or that people still don’t see the value in the Oxford comma. Those are shoes only my co-workers can fill.

 

3. Co-workers Put Up With Your Own Annoying Quirks

Here’s the thing that’s easy to lose sight of: For as much as your colleagues might annoy you, you probably grind their gears just as much. I hate to break it to you, but you aren’t flawless.

 

I know my team members enjoyed having me in the office. However, they probably could’ve done without my loud typing and my incessant questions about the Wi-Fi password or how to work the high-tech water dispenser in the corner of the office.

 

Remember, you have your own quirks and habits that likely make your team members clench their teeth from time to time. So, why not just step down from that high horse of yours for a minute and cut your colleagues some slack? Chances are, they’re doing the same thing for you—without you being any the wiser.

 

There are going to be times when you feel like your teammates have you tiptoeing on the edge of your sanity—that’s normal.

 

But, in those moments? Don’t lose sight of the fact that, while working with others might have its downsides, there are plenty of perks that come along for the ride as well.

 

Take it from someone who works alone and spends her days having remarkably in-depth conversations with her dogs: If your co-workers were suddenly gone, you’d be surprised by how much you missed them.

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FeaturedLeadership

There Is Always Time for Courtesy and Professionalism

by IPowerIdeas April 12, 2018

This is a really good article and it reminded me that many times we are constantly working and thinking in the weeds and overwhelmed with work that we don’t always pay attention, or that we are not in-tune, with how we are acting or behaving as well as what our body language is displaying.

 

We can all take a moment, every day, and stop and smell the roses and remember we can be courteous and professional. These are our team members, our peers, our staff, our colleagues we as posted in other posts, we need to show that we care. As manager and leaders, our team members look to us for strength and control of our emotions (or how we display them). Most of all, they look to us as an example. If we act kindly, genuine, courteous and professional, it will breed like an “infection” to others in your team (and those around you). And we all want to work in a happy and healthy environment.

 

I know with my staff, I routinely remind them to take one hour out of their day to respond to emails, phone calls, and tickets, but most of all to get outside the “work” and build relationships with those around them – those they work with and those they serve – with kindness, sympathy, understanding, and now adding courtesy and professionalism. So far, the feedback I have received has been incredibly positive and reflective of what we talk about every month in our team meetings.

 

Enjoy the article below and I hope you stop and reflect on the meanings in the article and implement the ideas in your work place.

 

 

Happy-People-Talking

Author:
Molly McGee Hewitt

 

There’s Always Time for Courtesy, Professionalism …

 

We’re all busy. I get it. I’m busy, too, and so is my staff. Every member leader of CASBO is busy with their jobs, their lives, their families and their responsibilities. While our calendars and activities may ebb and flow, we’re all busy.

 

Even though we have deadlines, reports and a wide variety of assignments, we always have time for courtesy and professionalism. They are a choice we make each day when we come to work. We can be an asset to our organization, or we can allow our personal issues to take us off course.

 

In one local education agency where I worked, one of my colleagues refused (yes, I said refused) to say hello or good morning or, basically, to have any social interaction with colleagues. Apparently, before I arrived, there was a feud between departments, and this person took it very personally. Their way of dealing with the issue was to become discourteous, sullen and unresponsive. The tragedy for me was that their supervisor allowed this to continue! The entire division was considered rude and unprofessional — not a description that I would want applied to myself or any of my colleagues.

 

Some folks excuse their behavior with statements like, “I’m having a bad day,” or “I have way too much to do,” or “I do not get paid to be nice.” Each of these statements has a ring of truth to them. You may be having a bad day. We all do. It’s when your bad day turns into multiple days, weeks, months and years that I begin to worry. Even on your bad day, is it OK for you to negatively affect your colleagues and coworkers?

 

“I have too much to do” — true, most of us work hard. But is that a valid reason for not being a professional with good social skills? “I don’t get paid to be nice” — huh? Do you get paid to be a surly public servant with no self-awareness or understanding of your effect on the team? I think not. Customer service, both inside and outside of our organizations, is part of every school business official’s job.

 

We live in a world that’s experiencing many divisions and disagreements. For the first time in my life, I find it hard to debate or discuss with some folks any issues that we don’t agree on. I don’t understand where this failure to communicate and share our differences and reasoning comes from. It’s almost like the old Hatfield and McCoy feuds. You’re either on one side or the other, and you refuse to listen to or consider another side.

 

Along with this division comes bullying, name-calling and a derisive attitude toward anyone who challenges or questions authority or motives. Instead of sarcasm being used for comedy and light-heartedness, it’s used as a weapon! How can this be happening in 2018?

 

For years, I’ve worked to adhere to the cliché, “Disagree without being disagreeable.” Critical thinking and strong leadership demands that we consider all options, opinions and concepts before making a decision. It empowers us to make better decisions and lead with dignity. Joining in mudslinging or name-calling doesn’t advance our intelligence or our society.

 

It’s as true today it has been for centuries — respect breeds respect. If we’re courteous to each other, that level of civility creates a positive environment. The very simplest things — like saying hello, thank you, please, nice to see you, how can I help you, or simply acknowledging the presence and effort of others — make an enormous difference. When they’re not present in the workplace, many folks will say they’re in a “hostile work environment.” While that phrase describes an uncomfortable situation, it’s actually a legal term that does not refer to climate!

 

How do you feel when you enter a place where you are not welcomed? How do you feel when someone slights you or fails to acknowledge you or your efforts? Would you want to work for someone who is discourteous or unprofessional? Would your colleagues describe you as courteous and professional?

 

The reality today is that the only way we can change our workplaces or homes is to change ourselves. We need to make sure we’re part of the solution and not part of the problem. We need to keep our bad days in the parking lot and not bring them into the workplace. We need to be beacons of courtesy and professionalism. It all starts with us. Will you join me?

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FeaturedFrameworks

Scrum – Software Development Framework

by IPowerIdeas April 4, 2018

There are several (or many) frameworks specific to software development. In this post I want to introduce you, my “I Power Seeds“, to Scrum.

 

I will also be posting other frameworks and models. The goal is to plant seeds or introductions to these frameworks and models for you to then dive deeper into the one that fits into your goals or those of the company you are with or looking to join.

 

I will be pulling in some details from resources such as websites, videos, and training workshops.

 

What are the Benefits of Scrum?
• Better visibility and efficiency
• Empowerment and autonomy
• Focus, improved productivity and forecasting

 

From Wikipedia

Scrum is a framework for managing work with an emphasis on software development. It is designed for teams of three to nine developers who break their work into actions that can be completed within fixed duration iterations (called “sprints”), track progress and re-plan in 15-minute Daily Scrum meetings, to collaborate and deliver work on every sprint.

 

Key ideas
Scrum is an iterative and incremental agile software development framework for managing product development. It defines “a flexible, holistic product development strategy where a development team works as a unit to reach a common goal”, challenges assumptions of the “traditional, sequential approach” to product development, and enables teams to self-organize by encouraging physical co-location or close online collaboration of all team members, as well as daily face-to-face communication among all team members and disciplines involved.

 

A key principle of Scrum is the dual recognition that customers will change their minds about what they want or need (often called requirements volatility) and that there will be unpredictable challenges—for which a predictive or planned approach is not suited. As such, Scrum adopts an evidence-based empirical approach—accepting that the problem cannot be fully understood or defined up front, and instead focusing on how to maximize the team’s ability to deliver quickly, to respond to emerging requirements, and to adapt to evolving technologies and changes in market conditions.

 

Note on capitalization.  Many of the terms used in Scrum (e.g., scrum master) are typically written with leading capitals (i.e., Scrum Master) or as conjoint words written in camel case (i.e., ScrumMaster). To maintain an encyclopedic approach, however, this article uses normal sentence case for these terms—unless they are recognized marks (such as Certified Scrum Master).

 

In the literature, this is occasionally seen in all capitals, as SCRUM. While this is incorrect, as Scrum is not an acronym, it likely arose due to an early paper by Ken Schwaber which capitalized SCRUM in the title.

 

History
Hirotaka Takeuchi and Ikujiro Nonaka introduced the term scrum in the context of product development in their 1986 Harvard Business Review article, “New New Product Development Game”. Takeuchi and Nonaka later argued in The Knowledge Creating Company that it is a form of “organizational knowledge creation, […] especially good at bringing about innovation continuously, incrementally and spirally”.

 

The authors described a new approach to commercial product development that would increase speed and flexibility, based on case studies from manufacturing firms in the automotive, photocopier and printer industries. They called this the holistic or rugby approach, as the whole process is performed by one cross-functional team across multiple overlapping phases, where the team “tries to go the distance as a unit, passing the ball back and forth”. (In rugby football, a scrum is used to restart play, as the forwards of each team interlock with their heads down and attempt to gain possession of the ball.)

 

In the early 1990s Ken Schwaber used what would become Scrum at his company, Advanced Development Methods; while Jeff Sutherland, John Scumniotales and Jeff McKenna, developed a similar approach at Easel Corporation, referring to it using the single word Scrum. In 1995 Sutherland and Schwaber jointly presented a paper describing the Scrum framework at the Business Object Design and Implementation Workshop held as part of Object-Oriented Programming, Systems, Languages & Applications ’95 (OOPSLA ’95) in Austin, Texas. Over the following years, Schwaber and Sutherland collaborated to combine this material—with their experience and evolving good practice—to develop what became known as Scrum.

 

In 2001 Schwaber worked with Mike Beedle to describe the method in the book, Agile Software Development with Scrum. Scrum’s approach to planning and managing product development involves bringing decision-making authority to the level of operation properties and certainties.

 

In 2002 Schwaber with others founded the Scrum Alliance and set up the certified scrum accreditation series. Schwaber left the Scrum Alliance in late 2009 and founded Scrum.org which oversees the parallel professional scrum accreditation series.

 

Since 2010, there is a public document called The Scrum Guide that defines sort of an official version of Scrum and is occasionally revised.

 

Download the Scrum Guide:    2017-Scrum-Guide-US

 

Here are my I Power Seeds

Here are some key points and terms.
Roles
○ Product Owner
○ Scrum Master
○ Development Team

Artifacts
○ Product Backlog (PBI)
○ Sprint Backlog
○ Product Increment

Events
○ Sprint Planning
○ Sprint Execution
○ Daily Scrum (product increment)
○ Sprint Review (inspect and adapt)
○ Sprint Retrospect (inspect and adapt)

The retrospect is continuous improvement (CSI in the ITIL framework).

Teams should be no more than 3-9 people and contain cross-functional members so the team can do it all (this includes designers, architects, testers, programmers, etc.)

 

Scrum Master – Scrum is facilitated by a scrum master, who is accountable for removing impediments to the ability of the team to deliver the product goals and deliverables. The scrum master is not a traditional team lead or project manager but acts as a buffer between the team and any distracting influences. The scrum master ensures that the Scrum framework is followed. The scrum master helps to ensure the team follows the agreed processes in the Scrum framework, often facilitates key sessions, and encourages the team to improve.

 

Has no management authority over the team.

What you need in a Scrum Master:
• Empathy
• Knowledge
• Passion
• Communication skills
• Guidance and coaching (not telling)

Scrum Master

(image from CBT Nuggets)

Sprints – the iterative steps.

 

Product Owner – oversees the Product Backlog Items (PBIs)
• Clearly expressing the PBIs
• Ensuring it is understood by all members
• Making sure it is visible and transparent
• Prioritizing the PBIs
• Refining
• They do not assign tasks

Product Owner has management over the scrum team, but a Scrum Master does not so they should not be the same person.

There are no Project Managers in Scrum, there is an overlap of skills, and a benefit is there no micromanagement.

 

There is a very strong recommendation to never have the same role as Scrum Master and as the Product Owner. The roles are different and need to be different people to have a successful Scrum process.

 

Need only one Product Owner – decisions by committee takes too long – Scrum is agile and quick. This is key. How many times have we seen projects delayed or stalled because of “death by committee” – Scrum removes that and while it is very agile.

 

There are also no sub-teams and no titles – everyone is a “Developer” – such as there are no team members who only test, that way everyone is in the Scrum process from start to end and everyone has a wide breadth and depth of skills and experience to encompass all facets from coding to testing to deployment.

 

This type of teams or groups are small and everyone is focused on team work rather than “my work”. This model keeps everyone more engaged than other software development models.

 

Within the Scrum framework, the teams are cross-functional and self-organizing team members. The teams need to have members who are responsible to self-organize and the Scrum Master will help them stay on task.

 

Product Owner tells the team what needs to be done. The Scrum Master does not do this, they are there to coach, encourage, help reduce or mitigate distractions. The team itself tells each other what needs to be done – tasks, etc. What a concept right?!

 

An example of a key role of the Scrum Master is to mitigate distractions from the development team to ensure the sprints are effective and efficient. This is critical to agile and fast development

 

I will give you an example of a similar instance that I put into place with my development team. The company I joined allowed the end user to contact the developers directly to offer suggestions and report issues. I changed that process by hiring a development manager (Scrum Master) and I was the Product Owner. The development manager coached them, offered ideas, and kept them on task by having short meetings. The users were directed to let me know what suggestions and concerns they had. Even though this was not a formal Scrum framework in place, it was similar in nature and I saw immediate results. Development time was decreased by as much as 75% as the development team could solely focus on development while the manager coached them and resolved issues immediately and I took care of the Product Owner responsibilities. In the end, the end-users and my staff were engaged and happy with the pace of software development.

 

All team members are equal which makes it easier to collaborate and share – TRUST and ACCOUNTABILITY are high. (two facets of a successful team)

 

Others in the team help out to complete the overall goal versus one person moving along to something else.

 

PBIs – Product Backlog – these are the list of changes or requests needed or requested.

 

Feature has to have Value (like ITIL). This is a key concept, there must be value. Scrum is agile and if you add a bunch of bells and whistles, that might never be used, is slows down development (opposite of agile development).

 

List of requirements in Scrum is flexible, plan-based approaches are fixed.

 

Product Backlog Items (PBI’s can include anything and are added from the Process Owner)

 

Sprints should not be longer than 4 weeks and the Scrum Master enforces this with the team.

 

Everyone in the team attends, not necessarily all the stakeholders
• Process Owner brings the Sprint Goal
• Sprints should be sustainable

Sprint – start with highest priority PBI’s.

 

Sprint – use Task Flow Board much like a Kanban (see other post for more details).

 

A Sprint is completed or done when the Product Owner and Developers agree upon.

 

Daily Scrum – has to happen every day, same place, same time – time boxed and lasts only 15 min – just to touch bases. It should include just the developers with the Scrum Master orchestrating it but not dictating assignments. The Scrum Master must keep things on pace if the Process Owner sits in.

 

Developers pick a time for each Sprint – such as 2 weeks – but can change depending on what works for the team. But then once changed, stick to it so it does not keep changing. Short and consistent Sprints is key as it helps keep focus on priorities that the team set for each Sprint.

 

Scrum Execution – working Product Increment comes out of it – what will be done over the next “2 week” Sprint.

 

Sprint Review – about 1 hour meeting for every week for the Sprint, should be no surprises, demo what was done, informal and collaborative.

 

Sprint Retrospective – held after each Sprint to look at the Scrum Team and should be less than 1 hour per each week of Sprint where the team comes up with an action plan or plan for improvement, action items, and is a way to help the team feel better about improvement. This is a time-boxed inspect and adapt activity for the Scrum Team to examine their processes, relationships, and tools.

 

5 Scrum Values:
These core values of Scrum are really important to understand. They keep the software development going in a fast pace while providing encouragement, engagement, sustainability, and producing significant results.

Scrum 5 Core Values

Resources

CBT Nuggets
I really enjoy this format and it works for me as they are short videos with a short quiz after each video. I personally like this format as it gives me short bits of information and provides me time to take notes and reflect and research further on what I learned in the 6-8 minute videos. I noticed I have learned and retained a lot more in this format then watching one long video or even doing an online live course.

 

 

From Amazon

Scrum QuickStart Guide: A Simplified Beginner’s Guide To Mastering Scrum, by Ed Stark


Really good introductory book to get you started.

 

Here are some images from the web:

Scrum Sprint Process

Scrum Sprint Process 2

 

Blog post from LinkedIn

 

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disc-profiles
Management

DISC Profiles Overview

by IPowerIdeas April 4, 2018

Here is a great tool to have in your toolbox when assessing your department or team and how it can help you find the best way to communicate to your team as well as a way for your team to better understand their peers and how they can communicate more efficiently.

I used it in a staff meeting to introduce it to some and helped remind others who have heard it before to bring it to the foreground. It went hand-in-hand while I was introducing The 5 Dysfunctions of a Team to my department.

 

Here is a portion of a PowerPoint slide deck I used. I include it to give you as a reference or see (I Power Seeds).

 

Staff Meeting Overview of DISC

 

The information below comes from DiscProfile.
For further details – Click Here

 

This is an excellent video summarizing DiSC profiles:

 

 

What is DiSC?

DiSC is a personal assessment tool used to improve work productivity, teamwork, and communication.

 

The DiSC profile is a non-judgemental tool used for discussion of people’s behavioral differences. If you take the test, you’ll be asked to complete a series of questions that produce a report about your personality and behavior.

 

The DiSC model provides a common language that people can use to better understand themselves and adapt their behaviors with others.

 

How will DiSC help?

  • Increase your self‐knowledge: how you respond to conflict, what motivates you, what
  • causes you stress and how you solve problems
  • Improve working relationships by recognizing the communication needs of team members
  • Facilitate better teamwork and minimize team conflictManage more effectively by understanding the dispositions and priorities of team members

 

DiSC profiles help you and your team:
• Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems
• Improve working relationships by recognizing the communication needs of team members
• Facilitate better teamwork and minimize team conflict
• Develop stronger sales skills by identifying and responding to customer styles
• Manage more effectively by understanding the dispositions and priorities of employees and team members
• Become more self-knowledgeable, well-rounded and effective leaders

 

What does DiSC stand for?  What do the letters mean?

D in DISC

Dominance

Person places emphasis on accomplishing results, the bottom line, confidence
Behaviors
– Sees the big picture
– Can be blunt
– Accepts challenges
– Gets straight to the point

People with D place an emphasis on shaping the environment by overcoming opposition to accomplish results.

 

A person with a D style

  • is motivated by winning, competition and success
  • prioritizes accepting challenge, taking action and achieving immediate results
  • is described as direct, demanding, forceful, strong willed, driven, and determined, fast-paced, and self-confident
  • may be limited by lack of concern for others, impatience and open skepticism
  • may fear being seen as vulnerable or being taken advantage of
  • values competency, action, concrete results, personal freedom, challenges

Goals:

  • unique accomplishments
  • new opportunities
  • control of audience
  • independence

Will need to expend more energy to:

  • show patience
  • display sensitivity
  • get into the details
  • allow deliberation

When communicating with the D style individuals, give them the bottom line, be brief, focus your discussion narrowly, avoid making generalizations, refrain from repeating yourself, and focus on solutions rather than problems.

 

I in DISC

Influence
Person places emphasis on influencing or persuading others, openness, relationships
Behaviors
– Shows enthusiasm
– Is optimistic
– Likes to collaborate
– Dislikes being ignored

People with the i style place an emphasis on shaping the environment by influencing or persuading others.

A person with an i style:

  • may be limited by being impulsive and disorganized and having lack of follow-through
  • is described as convincing, magnetic, enthusiastic, warm, trusting and optimistic
  • prioritizes taking action, collaboration, and expressing enthusiasm
  • is motivated by social recognition, group activities, and relationships
  • may fear loss of influence, disapproval and being ignored
  • values coaching and counseling, freedom of expression and democratic relationships

Goals

  • victory with flair
  • friendship and happiness
  • authority and prestige status symbols
  • popularity

Will need to expend more energy to:

  • follow-through completely
  • research all the facts
  • speak directly and candidly
  • stay focused for long periods

When communicating with the i style individual, share your experiences, allow the i style person time to ask questions and talk themselves, focus on the positives, avoid overloading them with details, and don’t interrupt them.

 

S in DISC

Steadiness
Person places emphasis on cooperation, sincerity, dependability
Behaviors
– Doesn’t like to be rushed
– Calm manner
– Calm approach
– Supportive actions

People with the S style place an emphasis on cooperating with others within existing circumstances to carry out the task..

A person with an S style:

  • is motivated by cooperation, opportunities to help and sincere appreciation
  • prioritizes giving support, collaboration and maintaining stability
  • is described as calm, patient, predictable, deliberate, stable and consistent
  • may be limited by being indecisive, overly accommodating and tendency to avoid change
  • may fear change, loss of stability and offending others
  • values loyalty, helping others and security

Goals:

  • personal accomplishments
  • group acceptance
  • power through formal roles and positions of authority
  • maintenance of status quo and controlled environment

Will need to expend more energy to:

  • quickly adapt to change or unclear expectations
  • multitask
  • promote themselves
  • confront others

When communicating with the S style individuals, be personal and amiable, express your interest in them and what you expect from them, take time to provide clarification, be polite, and avoid being confrontational, overly aggressive or rude.

 

C in DISC

Conscientiousness
Person places emphasis on quality and accuracy, expertise, competency
Behaviors
– Enjoys independence
– Objective reasoning
– Wants the details
– Fears being wrong

People with the C style place an emphasis on working conscientiously within existing circumstances to ensure quality and accuracy.

A person with a C style:

  • is motivated by opportunities to gain knowledge, showing their expertise, and quality work
  • prioritizes ensuring accuracy, maintaining stability, and challenging assumptions
  • is described as careful, cautious, systematic, diplomatic, accurate and tactful
  • may be limited by being overcritical, overanalyzing and isolating themselves
  • may fear criticism and being wrong
  • values quality and accuracy

Goals:

  • unique accomplishments
  • correctness
  • stability
  • predictable accomplishments
  • personal growth

Will need to expend more energy to:

  • let go of and delegate tasks
  • compromise for the good of the team
  • join in social events and celebrations
  • make quick decisions

When communicating with the C style individual, focus on facts and details; minimize “pep talk” or emotional language; be patient, persistent and diplomatic.

 

Other Resources:

Free Test:
https://www.123test.com/disc-personality-test/

 

 

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Panera Bread
LeadershipStories

Letting People Go

by IPowerIdeas April 3, 2018

This post ties into a recent post of mine regarding of The Ideal Team Player and what the fable shares with employee engagement as well as employee motivation.

 

I want to share a personal story along similar lines to the story below.

 

I care deeply about my staff and their well-being, not just at work but also outside of work as their personal lives have a significant impact on their work and their attitude while at work (which can be infectious). I want them to be happy at work and happy outside work (as much as possible). I believe my staff would see me as being sympathetic and empathetic.

 

I had a manager that I liked. The CEO suggested I fire him for a specific issue the manager created. It was not heinous nor one that involved other people but an issue that cost the company money. This manager had a young family and needed the job so I warned him and let it go. The CEO trusted me and my judgement and did not overrule my decision (something I have always appreciated about Rich Willis). What I did not do was put aside my caring feelings and look at the bigger picture which was he was not a good fit for the culture and he hired employees to be part of his team that were like him and before I knew it, the culture in his area became worse than I had thought. When I left the company, I saw it more clearly and I should have made the tough call and let him go as soon as I was told of the issue. My entire department/team would have been much better off and progressed in a more positive path if I had trusted my initial instincts (and Rich’s suggestion).

 

To highlight this point, I heard this quote recently, “When there is doubt, there is no doubt.“

 

Please comment and offer your thoughts and similar stories. These examples are an excellent way for us to personally relate and learn from.

 

This is a great story that I really liked as it tied into a thought I was having about how leaders need to “cut bait” sooner than later when they have doubt. Enjoy.

 

The Founder of Panera Bread: ‘I Wish I’d Fired More People’

 

Entrepreneur Media

 

I was the CEO of a public company for more than 26 years — that’s longer than Cal Ripken, Jr., played baseball. And I wasn’t the only one who stuck around Panera for a long time. Many of my colleagues did, too. In one case, a senior executive grew up with me there for more than 20 years. His job eventually outgrew him, and he totally checked out. He knew it, too, but he couldn’t bring himself to tell me. He just kept showing up to work. I pushed him and waited for him to step up. For years. But I didn’t fire him.

 

Looking back, I understand why: I was too obsessed with being a caring leader. What I should have done was let him go sooner, and many others like him.

 

CEOs like me come from a model called servant leadership. The idea is that we’re there trying to serve our teams and focus on their well–being. I thought of my team as a family, and the folks who worked with us as we built the organization were phenomenal. There’s a lot to be said for servant leadership, but there’s also a downside that took me years to recognize. As the complexities and challenges of our business got bigger and bigger, some team members weren’t able to keep up. But instead of confronting them, I’d find ways to cover for them. I was willing to do their work. Time and time again, that hurt the organization.

 

Why did it take me so long to let these people go? Experience comes from banging your head against a wall, and if I’m being honest, I didn’t come fully into my own as a leader until the past 10 years of my career. Now I see my mistake. I didn’t understand that a leader can’t put up with employees’ baloney. If someone isn’t producing, a leader has a right and an obligation to fire them.

 

Eventually I learned that servant leadership isn’t about being nice at all costs. It’s about being helpful at all costs. A leader should be as brutally honest as possible — and you can do this in a kind and loving way. Let the chips fall where they may, and remember: Honesty is helpful. When you tell someone why they’re doing a bad job, you’re transferring the responsibility. Maybe they improve. Maybe they leave. Whatever the outcome, they own it.

 

And let’s be clear. You’ll lose people this way — and that’s fine. You can’t teach a pig to sing. Some leaders think, Oh, I’m going to train the employee to become this; we’re going to develop them into that . It just doesn’t happen. People are who they are. A leader’s responsibility is not to make a person succeed. A leader’s responsibility is to create a direction for the organization and share with their team the opportunity of what they all can be. A leader provides the space to perform. After that, each employee owns their career and chooses their path.

 

So, about that longtime executive whose job had outgrown him: After two years of bad performance, I finally confronted him. We mutually agreed he should leave the company. As I matured as a leader, I had many more experiences like that — the honest conversation that leads to a departure. Employees have actually come back to thank me. People who have been fired or were asked to leave have later told me that they learned more about themselves and their capabilities during that process than at any other time in their career. And that makes me feel good. It means I succeeded in being a servant leader.

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BooksFeatured

The Ideal Team Player

by IPowerIdeas April 2, 2018

This is another fantastic book by Patrick Lencioni. If you have not guessed it yet, I truly enjoy his books and after reading each book I realize I have learned a lot as well as been inspired to continue my research and journey to be a better manager and leader.

 

In this book, The Ideal Team Player, he focusses on the individual. Whereas his book, 5 Dysfunctions of a Team, focusses on teamwork. Here is a link to my post on The 5 Dysfunctions of a Team.

 

To summarize:

5 behavioral manifestations of Teamwork:
• Trust
• Conflict (healthy)
• Commitment
• Accountability
• Results

 

If you want increase your knowledge and your set of tools, you need to read this book.

 

Think of a single sports player who thinks s/he is better than the rest of the team and this player thinks they are what makes the team win and how that thinking and attitude affects the rest of the team. Would you want to be part of that team? How hard would it be to manage that player? Or how harder would it be to lead the team? And the list of questions goes on.

 

Here is an older, but a good example of a well-known and popular player, Scottie Pippen, that highlights this issue:

 

The backdrop to the story:
• It is the 1994 Championship game between Kicks and the Bulls.
• Both teams had a team with a lot of big-named players.
• Score was 102-102.
• There was only 1.8 seconds left!
• Coach pulls team aside to the bench and calls a play designed for someone else than the “most popular player” – in this case that would be Scottie Pippen
• Everyone on the team, but one person, was excited and all in for the newly designed and chosen play.
• One player uttered negative words under his breath so only his teammates could hear
• They encouraged him to get on board with the new play, he refused
• The rest of the players were united as a TEAM
• They had faith in their coach and his decision as the coach (trusting he knew more than the players at that moment)
• This decision could have lost the championship game for them – a single play.

 

What do you think happened?!

5 Dysfunctions of a Team focuses on how a group of people must interact in order to become a cohesive team. This book focusses on an individual team member and the virtues that make him or her more likely to overcome the dysfunctions that derails teams.

 

The Ideal Team Player is all about the makeup of individual team members while The 5 Dysfunctions of a Team are about the dynamics of teams getting things done.

 

When team members improve their abilities to be Humble, Hungry, and Smart, they’ll be able to make more progress in overcoming the 5 dysfunctions on a regular basis.

 

Book Summary:

Bob is in construction management and has to figure out how to keep a company running when the owner/CEO goes out on medical leave and they have two significant projects coming up and they need to hire a lot more people and they want to hire the best employees (at all levels) to ensure the outcomes or results of both projects are successful.

 

The three executives in the fable ultimately come up with three traits they feel their team members need in order to be successful within their company and company culture: “Humble”, “Hungry”, and “Smart”.

 

These three traits they felt were critical and were to build off the “team work” concept they had learned about a year prior but let the commitment to those changes and practices lapse over time and they needed to go back and build on the foundation of teamwork they had learned and now focus more on the traits of the individuals that were going to make up their team.

 

Here are just some of the highlights – what I call “I Power Seeds” – to get you interested and thinking.

 

When you keep toxic managers or leaders around, non-toxic and great employees leave. Many times we as managers keep toxic employees on our team as it can be hard to remove them, but we also lose great employees because they do not want to be part of a team or work for someone who is toxic.

 

The executives in the book’s fable use a term “_ack_sses” and they realize that not only do they lose good employees, but these toxic managers hire more of the same kind which continues to proliferate the traits and practices they did not want within their company (nor should you). This exacerbates the poor behaviors which makes it continually harder for changes to be made as the number of toxic employees will increase.

 

I give you one example of my own. When I put together a hiring panel, I always make sure those members of the panel are thinking and looking for the same things I am in the candidates, which is that they are Hungry, Humble and Smart. I also ensure and ask if these panel members can envision themselves working with this person every day. This practice has significantly changed who we hire and how my team has been changing/improving over time.

 

The most unhappy people are the ones who don’t fit the culture, the ones who don’t belong – they are miserable as they know they don’t belong.

 

Bob put on a white board those employees with bad behaviors and wrote down adjectives about each one to find common denominators between them.

 

I would add to this exercise and look at the employees over time and ask questions such as, “Were they always like that? Did the continued and negative culture change their attitude?” I think looking at it over time provides a 3D look and recognizing this could potentially keep good team members. They will only stay if the culture was changed to a positive and cohesive one, which included – Trust, (healthy) Conflict, Commitment, Accountability, Results.

 

The management team came up with the denominators:
• Ego   (Humble) – being unpretentious
• Hard work   (Hungry)
• People   (Smart) – how to act, what to say, what not to say

 

They used a Venn Diagram and put the names of their current staff closest to the traits they felt they had or did not have (Humble, Hungry, Smart). Here is an example of a Venn Diagram, where the very center is the “ideal team player”.

Venn Diagram

What Humble, Hungry, and Smart brings is results – which is the top of The 5 Dysfunctions of a Team pyramid (inattention to results).

 

Great team players are Humble, Hungry, and Smart.

 

The executive team help an interview with each person about humble, hungry, and smart and asked them to self-assess themselves. I think this was a great idea – gave each person a little insight into themselves. How many times do we not see something until we look at it from another direction or a different perspective and you end up having an “ah-ha” moment? Great stuff!

 

Humble, Hungry, Smart – it is not theoretical or touchy-feely.

 

Patrick Lencioni calls Humble, Hungry, Smart as “3 Virtues” and humility being the most important. Humility also meaning deflated sense of self-worth – when you don’t speak up even though you have great ideas.

 

Take quote from P157, first paragraph:
“In the context of teamwork, humility is largely what it seems to be. Great team players lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek attention for their own. They share credit, emphasize team over self, and define success collectively rather than individually. It is no great surprise, them, that humility is the single greatest and most indispensable attribute of being a team player.”

 

Be careful not to pigeonhole people, but better understand what constitutes an ideal team player so we can recognize and develop them on our teams.

 

I share a personal story that when I was interviewing for a VP position at a large company I had gone through the barrage of interview panels and one-on-ones with key stakeholders like the CEO and CFO. But they also recognized the Humble, Hungry, Smart model and wanted to ensure I had these virtues. So one of the key members of the IT department “casually” asked me if I wanted to meet for lunch. Of course I accepted and we had a really good conversation, but was clear he was trying to get me to let my guard down and show my true self and did I truly possess the virtues of Humble, Hungry, Smart and would I fit into their company culture. Which I did, and out of 600 applicants, 300 having IT experience, I got the job.

 

Here are some interview questions I took from the book.  There are many others really good ones.

 

One note he brought to light, which I have done, is within the interview questions, ask the same question in a different manner later on. This will help you validate what they have said for important or key areas that are important to you and your department or company culture. Such as:
• How would your colleagues describe your worth ethic?
• How would your manager describe your relationship with your colleagues?

 

What are your most important accomplishments of your career?

 

What was the biggest embarrassment or biggest failure and how did you handle it?

 

What is your greatest weakness or what would you change about yourself or better yet what would your friends say you need to work on?

 

Tell me about someone who is better than you in an area that really matters to you?

 

What is the hardest project you worked on?

 

What do you like to do outside of work?

 

How would you describe your personality?

 

What kind of people annoy you the most and how do you work with them?

 

Would your former colleagues describe you as empathetic? Give an example where you demonstrated empathy to a teammate (how others feel)

 

Interviewers need to ask themselves, “could I work with this person every day?”

 

Let your reference checks reveal to you if the person would thrive in your culture.

 

Key is: the process is aimed at improved vs. punishment.

 

Have a 360 feedback program.

 

Many people do not seem to realize how their words and actions impact others.

 

Book recommended within “The Ideal Team Player” – “Good to Great” by Jim Collins

Good to Great by Jim Collins
Resources
https://www.tablegroup.com/books/ideal-team-player

 

Book Summary from Amazon
In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player.

 

In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.

 

Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.

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Scrum
FrameworksVideos

Scrum – An Introductory Overview

by IPowerIdeas March 30, 2018

What is Scrum?

 

From Wikipedia:

Scrum is a framework for managing work with an emphasis on software development. It is designed for teams of three to nine developers who break their work into actions that can be completed within fixed duration iterations (called “sprints”), track progress and re-plan in 15-minute Daily Scrum meetings, to collaborate and deliver work on every sprint. Approaches to coordinating the work of multiple scrum teams in larger organizations include Large-Scale Scrum, Scaled Agile Framework (SAFe) and Scrum of Scrums, among others.

 

I will be posting I Power Seeds regarding Scrum over the next few weeks to give you a framework of what Scrum is and how it can benefit you.  But this video will give you an high level overview.  Enjoy, and look for future posts.

 

 

 

 

 

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Personalities - How Will You Respond
LeadershipStories

Personalities – How Will You Respond

by IPowerIdeas March 30, 2018

I had a recent situation where I asked a simple clarifying question and one of my employees came back with a snarky response. Something to the effect of ‘this is a waste of time and why are we even discussing it.’

 

As I sat back and thought about it, always starting at looking at myself, Steve (not his real name) was grumpy one day, aggressive with snarky remarks some days, and other days incredibly friendly such as joking with me saying ‘you are a handsome man, don’t let anyone tell you differently’.

 

So how do you deal with it?

 

For me, I stop and use “stop and reflect” – something I came up with for myself to stop myself from taking the response personally and look at it from their point of view such as taking into account they might be having a bad day, I might be over-sensitive today, or any other personality hiccups that might be in play.

 

This practice of “stop and reflect” has really helped me slow down and put things into perspective. As we know, we always want to show our staff we are in control of our emotions and that we are strong but not over-bearing. In the situation above, I let this staff member know why I was asking the clarifying questions so he understood why I was asking them (my set of lenses) and then I went over to see him and had a couple of laughs and it lightened the communication mood and things progressed in a positive way. It also helped reiterate what I have been sharing about healthy conflict and trust (from “The 5 Dysfunctions of a Team” by Patrick Lencioni).

 

A good quote I like:
“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means”
Ronald Reagan

 

Remember, you are the manager or leader, your staff looks to you for strength, direction, guidance, wisdom, and most importantly – example. Lead by example, it is a foundation for success.

 

Please leave any comments and successes you have had on the Comments section of this post – let others learn from you.

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Humility as Leadership
Leadership

Leadership Development – Humility as Leadership

by IPowerIdeas March 29, 2018

Leadership expert Dan Rock­ well says the “secret sauce” ingredient that makes great leaders great is humility. Here are Rockwell’s suggestions for practicing humility as a leader.

 

1.  Turn outward and celebrate others.
2.  Actively seek and act on feedback.
3.  Tell people what you’re learning.
4.  Honor those who influence you.
5.  Enable others to do what you do.
6.  Focus on giving.
7.  Acknowledge frailties and weaknesses while still reaching for new heights.
8.  Listen.
9.  Build relationships.
10.  Bring compassion and empathy to challenge.
11.  Say “thank you.”
12.  Laugh at yourself.

 

“Think of humility as a prac­tice,” Rockwell says. “Sometimes you feel it. Sometimes you practice it.”

 

Really good suggestions, Hard to add to things that work. Being humble not only means not being conceited and expressing it, but it also means you do not sell yourself short on your own skills and experience. As leader you need to express your thoughts and ideas, that is also being humble.

 

I do not like being the focus of attention nor a lot of fanfare on myself. Partly because I am humble and partly because I am successful because I surround myself with productive and dedicated team members and when I am successful, we are all successful.

 

When I won an award for Administrator of the Year – Technology Leader I was not anxious about being in front of a lot of people and giving a speech. But I was truly grateful and humbled that someone recommended me and I was selected. It is also because I am an introvert.

 

And in my other posts on being an introvert and reading people as well as being humble, hungry, and smart I go into more detail about them – please read the post as they are insightful.

 

 

Adapted from “Secret Sauce Sunday: One Secret from Five World Class Leaders”
by Dan Rockwell. Leadership Freak Blog. December 2017. http://leadershipfreak blog. (Creative Commons BY 3.0 License. http://creativecommons.org/licenses/by/3.0.)

 

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Leading Organizational Change
LeadershipStories

Leading Organizational Change

by IPowerIdeas March 28, 2018

Do you want to be a transformational leader?


Have you been charged with lead­ing your company through a major change?


Have you wondered how you would get it done and worry about if it will be successful?

 

These are extensive and challenging questions. But if you build a an amazing team and instill a trusting and committed culture, you can accomplish anything.

 

This an adaptation, with my comments in italics, from Stan Slap author of “Bury My Heart at Conference Room B: The Unbeatable Impact of Truly Committed Managers”, which offers these tips as you embark on your journey:

 

1.  If we can’t sell the change inside, we can’t sell it outside. Before rolling out our plans for change, we need to work closely with our staff and get emotional commitment and buy-in from them.

 

This is key. If you have buy-in from staff, the implementation and process mitigates major hiccups. A quote from H.P. Lovecraft says, “The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown.”

 

For example I was asked to help lead the company I worked for to relocate the corporate headquarters from California to Texas. When I got a call while I was at home on a Sunday night at 7 pm from the CEO to immediately come into his office, there was an instant fear of “what did I do?”. And I knew that it was serious for me to get a call from the CEO of a $220m company on a Sunday evening. I had a lot of fears and figured it had to be serious because obviously he felt it could not wait until Monday morning. As it turned out, they asked me to help lead a massive project to move the company’s headquarters from CA to TX. That initial fear of the unknown turned into one of most rewarding and exciting projects I have worked on, once the plans and details were made known and explained to me.

 

As the process of moving the company’s corporate headquarters, I quickly formulated a plan and brought my team in and explained the move and all of the details. It was very transparent. I involved each team member in the process and made them feel like a key component of the team and of the decision making process.

 

I can tell you that this was the most positive and smoothly run project I have been part of. I attribute it to my amazing staff and their buy-in and being an integral part of the move. And it was verified when move than 50% of my department moved their families from California to Texas – more than any other department in the company.

 

2.  Plans don’t count. What matters is implementation. Nothing can kill a new initiative faster than a “thumbs down” from the employ­ees. Realize the power of the culture. Tell them clearly what is not going to change, and that your organization remains focused on implementing strategies that sup­port the mission.

 

The process of transparency in what is going to change also has to be applied for things that are not going to change. Adding on to the story above, my staff wanted to know and feel and have a sense of job security in their future and what they do at work will not be changing. Once their fear and concerns were mitigated, they were on board and committed to the project with joy, vigor, and commitment. Their drive and dedication was very noticeable and made the project enjoyable and completed early and under budget. Incredible results.

 

3.  Your organization will be branded both for its perfor­mance and how you deliver the products or services. What is the customer-friendliness quotient of staff and to each other? How does your orga­nization solve problems? What is your capacity to treat each and every customer humanely and with respect? For instance, think of stressful, emotional situations when it is hard to maintain your cool, like dealing with angry customers.

 

Using my example above, our department was well known for its excellent customer service and technology products and service delivery. This culture and pride speaks volumes when new projects are being considered and that my department can handle what is needed to meet the business goals and objectives.

 

Here is an example of this. Our VP came into my office and casually sat down and with a big smile said, “how realistic could you migrate and consolidate the different data systems and “re-open” our office in Ireland so they can handle all the business in Europe and Asia while using the company’s ERP system ?” I said that with enough time and resources, we can do anything. She said they were just floating the idea and left my office.

 

She came back 15 minutes later after talking to the CEO and said, “ok, it’s a “go” and you need to be live on July 4th.” and she walked away. Now as the shock began to take effect, I realized it was only 2 months away, we were just starting to move our corporate office from CA to TX, and they had just fired the office manager and I took on the role of not only moving the IT department but also doing all the construction build-out of our new office in TX. To add to the pressure, there was no room for failure. It had to work.

 

I share this story as I had started with the company about 3 months prior and the executive leadership had already seen the shift in culture and attitude in our IT department and we had now won the trust of our VP and CEO to give us the opportunity to embark on this really challenging but rewarding project. Needless to say, we did meet the deadline and were live July 4th and I spent my 4th of July holiday in Ireland as we flipped the switch and the migration and opening went off without a hitch. I could have only done it with the amazing team I had.

 

4.  People do not follow negativity. You must remain positive, even in the face of great challenges. For example, labor negotiations can be a negative experience. While you cannot alone determine the course or the tenor of the experi­ence, what you can do is remain upbeat and positive. When dealing with negative behavior, it is hard to remain above the fray. It takes energy, but it is the right course. Have passion for what you do. If you don’t have that passion, find something else to do.

 

Very true. I recently came through unsuccessful union contract negotiations for teachers that ended up resulting in a week-long strike, which had not been heard of in CA for many years. Through it all we had a great team that kept calm, planned for every scenario we could think of, and took action accordingly. It went smoothly. At the same time I was involved in another union negotiating their contract and all the bargaining unit members from both sides took a different tact and approach – one of trust, professionalism, and common goals. The negotiations proceeded smoothly and without incident or even anyone getting frustrated in any way. At the end of the negotiations both sides were very happy with the results. We were only able to do this as we focused on realistic goals and staying positive throughout the process.

 

In “Bury My Heart in Conference Room B”, Stan Slap says, “The irreducible essence of leadership is that leaders are people who live their deepest personal values without compro­mise, and they use those values to make life better for others – this is why people become leaders and why people follow leaders.”

 

Slap stresses that the true pur­pose of leadership is not to increase the value of the organization or to improve the productivity of teams.  The true purpose of leadership is not what leaders do, but why they do it.  Leadership is a purpose before it’s a practice.

 

Check out his book on Amazon.

 

Adapted from “Leading Organizational Change” by Erin K. Green, MBA, RSBA. School Business Affairs, November 2010, p. 4.

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Benjamin Franklin
ManagementQuotes

Invest in Knowledge

by IPowerIdeas March 27, 2018

 

“An investment in knowledge pays the best interest”
Benjamin Franklin

 

This is one of the main reasons I started this journey and why I am a life-learner – to gain as much knowledge (and eventual wisdom) as I can.

I hope you are as passionate about learning and knowledge as I am and I wish you the best during your journey.

 

 

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Reflect on Inspired Vision
Leadership

Reflect on Shared Vision

by IPowerIdeas March 24, 2018

This will be the third post regarding shared visions.

 

This post I wanted to reflect on an inspired shared vision

 

Part of my reflecting on a shared vision is searching for opportunities by seizing the initiative and by looking outward for innovative ways to improve.

 

Such as:

• Listen to own staff, see how they want to hear and learn about the vision (verbally, visually, project or task based learning). This is important as we all interpret and process information in different ways. I got into this in more detail in my post about Reading People.  It is also a key point brought out in ITIL – he is more information about it on the Axelos site.

 

• Talk and listen to other leaders in organization – gleam what has and has not worked from them (learn and grow from errors and successes)

 

• Take classes and read leadership books and take away things you want to try and be innovative. Some of the books that have really helped me are in my books forum.

 

• Fun team building exercises. These provide to be helpful and fun if done right. Having a well-thought out team building exercise can be a lot of fun and then having a well-prepared message can leave lasting memories and thoughts. I also always ask what can we learn from this experience (facilitate consistent and small wins)

 

Here are some other ideas I have learned about that I will incorporate and I offer them as ideas for you:

 

• Let one idea grow from another one. This has helped me many times in the past and why I firmly believe in meetings where people can open up and share ideas – true brain-storming. An example that I heard at a recent workshop was someone had received a printed receipt from the sales person who was out on the floor interacting with the customer at an Apple store which then triggered a discussion of this employee and his team at the DMV on how to get people who are waiting in line and how to process their requests at the DMV faster so all the customers had to do was pay at the counter.

 

• Another example and one that makes me think of Scrum and the very quick morning meetings was what someone called “Morning Huddle”. No one likes meetings that go on and on. Meetings should be quick and to the point. They should really be swift, even just 5 minutes. They should have clear and simple agenda and goals with clear action items that are summarized at the end of the meeting so everyone is clear on what needs to be done. But the morning huddle was a great way to get quick and easy answers, updates, and collaborate.

 

I encourage you to experiment and take some calculated risks and constantly generate small wins and learning from these experiences.

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Rick Rigsby
LeadershipLeadership VideosVideos

Make an Impact – Rick Rigsby Ph.D.

by IPowerIdeas March 23, 2018

My wife “forced” me to watch this video.  She felt inspired and was moved by it, so I figured I had to support her and watch it.  Well, it was an amazing video.

 

You need to watch it.  Period.

 

It will inspire you, those around you, and just make you feel good. We need that now and then.

 

Enjoy!

 

Overview
Make an Impact: Rick Rigsby delivers a powerful speech on how his father’s teachings have guided him through the most troubling times of his life. Are you Inspired?

 

 

From FaithWire

Maybe you remember the commencement speaker from your college graduation; maybe you don’t. But it is safe to say the spring 2017 graduates of the California State University Maritime Academy will never forget the wisdom award-winning journalist, author, and—most importantly—son of a ship’s cook Dr. Rick Rigsby shared with them on their graduation day. In an homage to his late father and wife, Rigsby said that the best advice he ever received was from his father, who was a “third grade dropout” and a “simple cook,” and he proceeded to pass it along to those in attendance with the hope that they too would come to understand that while times might get tough, it is vital to wake up every morning in search of greater knowledge and go to sleep every night asking oneself: “How you living?”

 

His Book on Amazon
Lessons from a Third Grade Dropout: How the Timeless Wisdom of One Man Can Impact an Entire Generation

 

After his wife died, Rick Rigsby was ready to give up. The bare minimum was good enough. Rigsby was content to go through the motions, living out his life as a shell of himself. But then he remembered the lessons his father taught him years before – something insanely simple, yet incredibly profound.

 

These lessons weren’t in advanced mathematics or the secrets of the stock market. They were quite straightforward, in fact, for Rigsby’s father never made it through third grade. But if this uneducated man’s instructions were powerful enough to produce a Ph.D. and a judge – imagine what they can do for you.

 

Join Rigsby as he dusts off time-tested beliefs and finds brilliantly simple answers to modern society’s questions. In a magnificent testament to the “Greatest Generation” which gave so much and asked so little in return, Lessons from a Third Grade Dropout will challenge you while reigniting your passion to lead a truly fulfilling life.

 

After all, it’s never too late to learn a little bit more about life – just ask the third-grade dropout.

 

 

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Inspire a Shared Vision
Leadership

Inspire a Shared Vision

by IPowerIdeas March 23, 2018

I wanted to continue my thoughts on creating and sharing a business or company vision.

 

A vision, as noted in my other post, and sharing your vision and making it clear and transparent is a key ingredient to its success.

 

To share it and make it clear and transparent, here are some of the things I have done to inspire my shared vision.

 

•  Every year I assess and analyze what we accomplished the previous year and create an executive summary and share with staff and company stakeholders.

 

•  Then I look at the outcomes and look for what gaps remain as well as what I feel we need to create as goals and create a new vision.

 

•  This year, based on our current vision, our team motto is “Higher Achievement”. Last year was “One Extra Degree”. One extra degree was about going one small step further than they did before. The responses from our customers have been phenomenal. This year “Higher Achievement” is to build off the small extra steps or measures from last year and take them to the next level. It is a little more challenging, but the results and responses have been overwhelmingly positive.

 

•  I then provide details of the vision and how we can get there – the goals and objectives, both strategic and tactical.

 

•  Part of my vision is to not only have a year over year vision, but also include a five-year rolling vision and plan that gets updated and slightly modified each year.  This provides the team a long-term plan they can hold on to and work towards as they plan and strategize in their own work areas.  One of the keys is to parallel my vision with the goals and objectives of the business. We must all be working towards the same company goal.

 

During the process of creating a shared vision, I open it to my staff for feedback and suggestions as I want their buy-in and ownership.

 

I also bring in other key stakeholders, such as other directors or leaders, so they can offer their support and reinforcement of the outcomes or results of the shared vision.

 

To help reinforce and stay on track with the vision, each month during staff meetings we update the team on the status of our goals and where we are and how we are doing on the vision and all of its components.

 

Remember:
Vision is what you want IT to look like.


Goals are tasks to GET you there

 

Please comment or offer feedback, they are always encouraged and welcomed.

 

I hope you enjoy the experience of creating a shared vision and realize how it helps your team, business or organization.

 

 

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LeadershipManagement

SWOT Analysis

by IPowerIdeas March 23, 2018

A very useful tool to be used as a manager or leader is a SWOT Analysis. Many workshops and certifications I have participated in highlight and recommend utilizing a SWOT Analysis as a key ingredient in large and small projects as well as planning for long term strategies such as your vision.

 

Let me share a little with you to get you started (“I Power Seeds“).

 

SWOT stands for:
Strengths,
Weaknesses,
Opportunities, and
Threats

 

A SWOT analysis allows you to examine your organization’s internal and external elements that define successes and challenges. As you use a SWOT analysis, you ask and answer questions to generate meaningful information for each category or element to identify a competitive advantage. The analysis will assist you to move forward and effectively begin to strategically identify key areas of growth in order to create a plan for future development.

 

Frequently Internally-Related
•  Strengths
•  Weakness

 

Frequently Externally-Related
•  Opportunities
•  Threats

Strengths:  characteristics of the business or project that give it an advantage over others


Weaknesses:  characteristics of the business that place the business or project at a disadvantage relative to others

 

Opportunities:  elements in the environment that the business or project could exploit to its competitive advantage


Threats:  elements in the environment that could cause trouble or issues for the business or project

 

The degree to which the internal environment of the company matches with the external environment will be realized by the outcomes of the analysis and ensuring there will be a strategic fit. By analyzing a SWOT, you (and other stakeholders or decision-makers) should consider whether the project or business objective is attainable. If the project or objective is not attainable, then you must select a different project or objective (or revise them) and repeat the SWOT process.

 

One way for you to try a SWOT Analysis yourself can be to identify:
•  3-5 strengths of your organization
•  3-5 weaknesses of your organization
•  3-5 opportunities of your organization
•  3-5 threats of your organization

 

Then create a visual of your SWOT Analysis using a web 2.0 tool or creating one in PowerPoint. Here is an example of one I did to give you an idea. Also notice the relevance of the colors.

 

SWOT Analysis Sample

 

Here is another example from Competitive Futures:

SWOT Analysis Sample

 

Also check out MindTools for additional templates and information.  Here is one of their templates for SWOT:   SWOT-Analysis-Worksheet-MindTools

 

Please comment or offer feedback, they are always encouraged and welcomed.

 

I hope you enjoy this tool and experience the insights it can provide to you and your team, business or organization.

 

 

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Full Circle Ownership
Management

Full Circle Ownership

by IPowerIdeas March 22, 2018

Years ago as I thought of what would be a good tool being a manager, I came up with the motto: “Full Circle Ownership“. It has served me well since using it. It encompasses what I firmly believe in how we should be providing customer service no matter what industry or department someone might be part of. For me, it was in technology and there is a tendency not to have a lot of follow-up or having a closed loop system (something ITIL addresses).

 

I found an example of this called the 4-F’s and I have used this in team meetings to help my computer techs with something they can relate to and reinforce Full Circle Ownership.

 

The 4-F’s:

Find              (disruption)
Fix                 (immediate issue)
Finish           (fix root cause)
Follow-up    (to ensure things are still working and if we met expectations)

I had the team put this to memory so the process becomes second nature. Much like the seven layers of the OSI model and using mnemonic devices – such as Please Do Not Throw Sausage Pizzas Away – it helps them remember it much easier. (Mnemonic devices is a memory technique to help your brain better encode and recall important information)

 

I encourage the team to focus on the follow-up. This is one of the hardest to do but is also one of the most important.

 

Why is this important? It is not the fix or solution put in place that is most important – it is following up with user after the root cause has been resolved. This ensures the user feels that you care about their problem and share with them what was done to resolve their issue. That human connection and building that trust relationship with the user.

 

To add to this process model, our service management should be a closed loop system where it is always improving. We must be constantly looking at our processes for ways to improve.

 

Here is an example:
I had a computer tech, at the end of a long day, get a call to go out to a remote site to fix a computer and network issue. Not only did he go out and take care of the immediate issue, he found root cause, fixed it, and then went to ensure the computer and network were up and running as well as reported what was the issue and resolution to the end user. That is follow-up and Full Circle Ownership. The end user called me and said they were extremely grateful for the quick resolution as well as the tech showing them what was the root cause and the solution that was put into place.

 

Try my Full Circle Ownership and 4-F’s with your team and create a closed loop system for your service management. You will see some incredible results.

 

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Mitt Romney
LeadershipQuotes

Leadership is About Taking Responsibility

by IPowerIdeas March 21, 2018

"Leadership - leadership is about taking responsibility, not making excuses"

Mitt Romney
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Vision
Leadership

Creating a Shared Vision

by IPowerIdeas March 21, 2018

I was recently in a workshop and we were talking about creating a shared vision.  We know as leaders having a clear vision is important and share that with your team.

 

From that discussion and collaboration, a couple questions came out of it and I felt they would be helpful as you think about creating your vision, sharing your vision, and carrying out your vision.

 

  • How do you collaborate and build a shared vision?
  • What skills and knowledge do you incorporate into your vision and how do you evaluate these skills?

My thoughts are:
One of the ways I like to collaborate is semi-informal sessions where stakeholders can come together to discuss the various topics presented to the team. Then we brainstorm (truly brainstorm) and come up with the main points we agree to and we create a shared vision. Conducting the sessions in this way, we can hear each other’s ideas and goals and come together to incorporate them into a shared and focused vision as well as having buy-in and ownership by all stakeholders. With buy-in and ownership from key leadership, we significantly increase the success of our collaborative vision through our joint and various processes.

 

As a leader you can provide the foundation to provide a successful building and sharing of a meaningful vision. You can also provide a wide and narrow focused view to help look at topics from different angles and depths to ensure you really explore the team’s thoughts and thought processes to help ensure you come up with the best possible vision and ways to implement it to reach a successful outcome.

 

I utilize the teams around me for inspiration along with my own skills and knowledge to help me communicate to all stakeholders in a clear and concise manner. I consistently provide updates and feedback to comments to help keep the vision on track as well as any adjustments that might need to be made can be executed in a methodical and precise way. The feedback and comments, coupled with successes and any areas of opportunities from others, helps me keep focus as well as an opportunity to evaluate my own skills to learn and grow from all these experiences.

 

"Leadership is the capacity to translate vision into reality"

Warren Bennis
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Brad Phillips
BooksManagement

101 Ways to Open a Speech

by IPowerIdeas March 21, 2018

One of the aspects of being a good manager or leader is to be able to train and share ideas with your staff to help them grow.  I do this routinely such as in a two-hour once a month staff meeting.  For example I recently finished presenting The 5 Dysfunctions of a Team, which involved learning new terminology, participating in planned exercises, providing opportunities to share and grow, and giving them time to let it absorb and put it into practice.  I did this over a 5 month period.  It was a lot of time, but given the culture here, it was necessary.

 

In those 5 months, I did see growth. I won’t lie and say it was not rough at times, much like the fable in the book, there were times I wanted to give up.  But after the 3rd meeting I got one person to share their appreciation of it and that was the spark I needed to keep going.

 

But one of the challenges I had, or weak areas I know of myself, was not having relevant and interesting stories in order to get my audience engaged and most importantly to allow them to relate the story to the new concepts I was presenting and wanting to become part of our nature processes and culture.

 

Thus, I embarked on a journey to research how I could help my story telling to help those in attendance to better relate.  I know with experience that once we relate and picture it in our minds, the concepts and meanings become a bigger impact and we actually learn versus just memorizing.

 

I really enjoyed this book and would highly recommend it.  It helped me and I continue to utilize the concepts from the book to keep expanding my knowledge and my menu of stories to help keep my audience engaged and riveted (ok, maybe just keep them from falling asleep).  There is a tremendous amount of helpful tips and ideas, don’t feel like you have to do it all at once.  Use a few and fine tune your presentations so they become something people remember and talk about at the water cooler.

 

Hope you enjoy it as much as I did.  The book gave me a lot of ideas and things to think about and explore.

 

Here are my nuggets of learning or “i power seeds“:

Ask yourself, can your audience form an accurate impression of you in just two seconds? First impressions are so important and you want to hook them right off the bat.

 

People tend to remember the words they hear at the beginning more than the words they heard in the middle. Such as you remember the area code more than the last four digits in a phone number.

 

Key point – get them into a tent and ask yourself what is your “bright shiny object”. He offers this image often and it makes really good sense. Figure out what you want to present as the “bright shiny object” that will get them in the tent.

 

The format for this part of the post-opening is a short audience-focused agenda item followed by a statement of the bright shiny object. Declaring your goal from the start also sends a clear message to your audience about their role in your presentation.

 

Below are some of the way he shares to grab and retain the audience. I have already used many of them.

 

Audience Benefit – how will what you are offering will help? Such as you might ask, “By the end of class today you will…” We know in consulting, to engage a customer we need to show them how we can help them, not just tell them what we have to offer. We all want to know “what’s in it for me.”

 

Another important point the author points out is to ensure you have Common Ground. Such as in your presentation say something like, “And to the C students, I say to you, you too can be president of the United States.”

 

Audience Praise – praise at the beginning of a talk sounds like flattery, whereas the same praise wedged into the middle of the speech comes off as sincerity.

 

Stories are powerful tools, whereas audiences don’t like to be lectured at as it feels overbearing.

 

Personal Open – presenters reveal something of themselves. This shows humility and vulnerability which helps open the hearts and minds of those within the audience.

 

Descriptive Reveal – paints a vivid picture. Incorporate vivid words to paint a vivid picture.

 

Fable Open – a fable is a short story, usually told through animals, that contains a moral lesson at the end. If you want some ideas, search on the Internet “fable” examples”. Some well-known ones are the Tortoise and the Hare, The Wolf in Sheep’s Clothing, The Boy Who Cried Wolf, etc.

 

Analogy Open – In order to overcome their objections, the volunteers drew an opening parallel (a comparison between two things) to something the law-makers were already familiar with – again so they can relate. Also, another example is when we heard arguments from auto manufacturers who told and ensured us we didn’t need air bags because cars already had seat belts – that we were safe and sound. It got the audience’s attention.

 

Metaphor Open – A metaphor is a comparison of one action or object to a symbolically similar but literally different second action or object. Metaphors are more persuasive than literal statements and that the use one consistent metaphor increases persuasion. These are very useful and have a lasting impact.

 

Allegory Open – A story, poem, or picture that can be interpreted to reveal a hidden meaning typically a moral or political one. A story about aliens who find themselves isolated and alone in a strange new world can be an allegory for what immigrants experience in a new country.

 

Surprising Statistic Open – which uses a broader framing. Tell a story the audience can relate to, use some statistics that might provide a “wow” moment. For example something like this, “The fastest growing demographic on Twitter is the 55–64 year age bracket.” The stat would make the audience stop, think about it, and be amazed.

 

Unexpected Definition – Redefining terms can have an oversize impact on your audience. An example such as “stay at home parents” – it really is “on the run parents” from all the running around to soccer games, picking kids up, etc.

 

Odd Ball Fact – Google “strange facts”. Such as, “people can suffer from a psychological disorder called Boanthropy that makes them believe that they are a cow. They try to live their life as a cow.”

 

Newscaster Tease – deliver a compelling tease – such as “I will tell you about it in a bit.” this is great to do at the beginning to get them to instantly pay attention but then stay alert to eventually hear the data or story.

 

Bookend Open – something like, “let’s go back 150 years” and then use words like sparks flew, shutdown happened, etc.

 

In the News Open – take an old story and add new catchy openers or leads – those additions help make their reports feel up to date giving audiences new reason to tune in.

 

Just Happened Open – Perhaps a previous speaker mentioned a statistic that reinforces your main message. Add that to your presentation as that helps audiences feel you were listening and they pay more attention. And shows you can think quickly on your feet.

 

This Day in History – give events in history – Google “today events in history” and use some of the facts from the results.

 

Chronology Contrast Open – Contrast is a very powerful and often unrecognized element in creating a compelling story. It creates both tension and interest. Like a great movie having a hero and a villain keeps you interested and engaged. A great movie always has a great hero and villain.

 

Incorrect Quote – you can invoke irony or humor. A wonderful example from an 1876 Western Union Internal memo – “The telephone has too many shortcomings to be seriously considered as a means of communications. The device is inherently of no value to us.” Another example came from a 1995 Newsweek article titled, “The Internet? Bah!” – says it was baloney.

 

The Big Picture Open – It focuses solely on what the organization is. In the big picture open, you’ll focus first on why your work matters. Audience members need to be thinking, “Why should I care about this?” it is always about why it impacts them.

 

The Small Detail Open – the “small” detail you select for your talk can be a physical object (like a plate) a seemingly inconsequential piece of data (that you will show contains a great deal of importance), or in a single work or phrase in a much longer document that reveals in some meaningful way a hidden truth.

 

Mnemonic Device – an example might be, “Please Do Not Throw Away Sausage Pizzas” for the 7 levels of the OSI Model.

 

Visual Mnemonic Open – Open with a visual representation of the points you hope the audience will remember from your talk. Such as a stool with the legs being parts of the message and the seat as the main point. Visuals always help.

 

Cliffhanger Open – I’ll share that question – and give you an opportunity to answer it – in a few minutes.”

 

Mystery Open – create new curiosity. Provide a story to get them intrigued.

 

My Friend Open – Many people use this device by talking about their “friend” only to later reveal that they are actually speaking about themselves. It can also be used to reveal a person other than yourself, such as a parent, friend, co-worker, or child.

 

Since I’ve Started Speaking Open – remember you want to get the audience into the tent quickly. Use a story or stats such as “Since I started speaking just 60 seconds ago, six people have died because they used tobacco. (Go silent for nine seconds). (then say) “In that nine second silence, someone else just died.” A little morbid, but it grabs their attention and demonstrates your point.

 

The Challenge Open – call to action – give them a challenge. I use this often and also at the end so the next time we meet they can report back. This keeps them thinking about your point over that period of time.

 

Negative Picture Open – People seem to be more motivated by the thought of losing something than by the thought of gaining something of equal value. An example might be having them think about giving up their favorite food or drink.

 

Multiple Rhetorical Questions Open – Such as a story of a plane going down and the passengers knew it the entire time. The pose the question, “Did they lock hands with their loved ones? Did they hold their children close to their hearts? Did they look each other in the eyes one final time in a wordless goodbye?” Very impactful.

 

Hypothetical Scenario Open – After a story ask, “What would you do in this situation?”

 

Puzzle Open – the speaker could write numbers on the board before the presentation begins so audience members see them upon entering the room, but then wait to reveal their meaning until the end of the open.

 

Diagnostic Questions Open – speakers relax once they interact with the audience. That begs a questions: why not interact with the audience from the very beginning? Such as simple thing, but many of us don’t know this tactic.

 

Volunteer Open – ask a volunteer to come up on stage. Make them look good.

 

Humorous Open – make sure the humor ties directly to your message.

 

PowerPoint Open – PPT can be boring more than seeing the speaker begin by clicking to a cluttered slide. Use simple items and explain or talk more than use slides.

 

Visual Open – there are many other ways to use visuals during the opening of a presentation – use a photograph, a chart on poster-board, product sample or scientific specimen.

 

Voice Over Open – say something like, “Kate is based in Nashville.” Give example of her and have it tied to your message and then say, “now multiply Kate by 50 people. That’s who’s in your room.”

 

“Shout it Out!” Open – as an example the presented might say, “I want you to shout out a brand name as loudly as you possible can! The clock begins….NOW!” Maybe have things behind hidden and blank paper to turn them over when ready. Almost like a game show – it keeps you hooked as you want to see what is hidden behind the pieces of paper.

 

The Bad Open – don’t begin by telling the audience how nervous you are or by issuing an apology for your imperfect speaking skills. Don’t begin by saying things such as “I know it’s early and you are probably tired” or “I know it was a late night for many of you last night so I will try and keep things lively.” Putting a fine point on their fatigue is not only clichéd but also calls more attention to it.

 

From Amazon


The opening moments of a presentation are critical to its overall success. People form opinions about speakers quickly, and once they do, their first impressions can prove difficult to reverse. A strong beginning gives audiences confidence that you’re going to deliver a message worth hearing, and takes advantage of your presentation’s opening minutes, when listener attention is at its peak.

 

This book will introduce you to a broad range of speech starters, using dozens of real-life examples and original suggestions. You will find opens intended to surprise, persuade, motivate, engage, and amuse your audiences. Some tell a story, others help frame your topic, and a few rely on modern technology.

 

In 101 Ways to Open a Speech, you will learn:

 

* How to captivate your audience from your first words
* Why there are actually three opens for every speech
* How to select the right open for every occasion
* How to connect your open to your speech topic
* How not to begin a presentation

 

101 Ways to Open a Speech is the first and only in-depth book to focus solely on the open itself, and is an indispensable desktop reference for everyone who ever presents to any audience.

 

 

Here is a very brief video to highlight one of Brad’s points:

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C.S. Lewis
ManagementQuotes

Humility – Key Ingredient for Management

by IPowerIdeas March 20, 2018

"Humility is not thinking less of yourself, but rather thinking of yourself less."

C.S. Lewis
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ITIL and ITSM
FeaturedFrameworks

ITIL and ITSM Brief Overview

by IPowerIdeas March 16, 2018

For those who want to expand your knowledge, I highly recommend learning about and getting ITIL certified. I learned about it from LinkedIn as I saw a large number of professionals with the certification. So I began my journey into ITIL.

 

As I worked through the vast amount of information during my research and how to become certified, I began to unwind all the terms, frameworks, models, and so forth and the list continued to grow and expand. As I am often told by my wife, I am a geek. I was instantly thrust into a tremendous amount of information where I became enthesiastic and excited to learn all I could. My OneNote on ITIL exploded with new notebooks, tabs, and pages filled with all the information I was gathering and learning about.

 

To that end, I will start by the basics of ITIL within this post and will expand on ITIL and other subjects in other posts. This post is to just introduce you to ITIL and ITSM.

 

I can tell you now as a ITIL Certified Practitioner, it was well worth the time and energy. Enjoy your journey no matter where it takes you.

 

ITIL on Axelos – find out more information regarding ITIL/ITSM and certifications

 

Background on ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management)

 

ITIL
ITIL, an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

 

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

 

Since July 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. AXELOS licenses organizations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that wish to implement ITIL internally do not require this license.

 

I will also post some good videos regarding ITIL so check them out.

 

 

This information some if you want more, please visit Wikipedia

 

ITSM
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.[1] It is thus concerned with the implementation of IT services that meet customers’ needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

 

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers’ annual ITSM report states that business use ITSM “mostly in support of customer experience (35%) and service quality (48%).”

 

This information some if you want more, please visit Wikipedia

 

What is ITIL – from CIO

 

 

Introduction to ITIL

There are 5 Stages and 26 Processes

5 Stages

1.  Service Strategy
2.  Service Design
3.  Service Transition
4.  Service Operation
5.  Continual Service Improvement

26 Processes

Service Strategy – 4 processes

  1.  Strategy Generation
    2.  Financial management
    3.  Demand management
    4.  Service Portfolio management

Service Design – 7 processes

1.  Service Catalog Management
2.  Service Level Management
3.  Availability Management
4.  Capacity Management
5.  It service Continuity Management
6.  Information Security Management
7.  Supplier Management

Service Transition – 7 processes

1.  Transition Planning and Support
2.  Change Management
3.  Service Asset and Configuration Management
4.  Release and Deployment Management
5.  Service Validation and Testing
6.  Evaluation
7.  Knowledge Management

Service Operation – 5 processes

1.  Event Management
2.  Incident Management
3.  Request Fulfillment
4.  Problem Management
5.  Access Management

Continual service improvement – 3 processes

1.  The 7 improvement process
2.  Service Measurement
3.  Service Reporting

ITIL Service Lifecycle Model

There are some excellent images and charts that were an incredible help to me as I am a visual person.  Here are a couple examples:

ITIL Service Lifecycle Model

ITIL Components

ITIL Overview

I took several professional training courses from New Horizons and I highly recommend them. Their instructors are people who are or were active professionals in all kinds of business, they were not just book smart, so they offer tremendous insight and real-world examples that you can easily relate to. Their real world examples tie in the book knowledge to something you can relate to which really helps to understand the concepts, not just memorize them and regurgitate them to pass the certification(s).

 

https://nhlearninggroup.com

 

ITIL Videos

 

https://www.youtube.com/watch?v=vp2wfoVRMDE

 

 

Here is a useful consulting resource:

ITIL Consulting – Pink Elephant

 

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ITIL
Management VideosVideos

ITIL Explained

by IPowerIdeas March 16, 2018

Here is a brief video introducing ITIL and how it can benefit a business.

 

Also, please check out my post that goes into ITIL and ITSM in more detail.  Post Page.

 

 

https://youtu.be/vp2wfoVRMDE

 

 

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Ralph Waldo Emerson
Quotes

Our Power to do is Increased

by IPowerIdeas March 16, 2018

“That which we persist in doing becomes easier for us to do; not that the nature of the thing itself is changed, but that our power to do is increased”

Ralph Waldo Emerson
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Maya Angelou
LeadershipQuotes

People Will Never Forget How You Made Them Feel

by IPowerIdeas March 15, 2018

"People will forget what you said. People will forget what you did. But people will never forget how you made them feel."

Maya Angelou
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bike and management
FeaturedStories

Management and Leadership Like a Bike?

by IPowerIdeas March 15, 2018

Bike Analogy

 

I recent heard and analogy of how a bike is like management and leadership. I wanted to share that with you and leave you with some thoughts.

 

The rear wheel is like management – it gets the job done. It is what pushes the bike forward and is driven forward, or in other words – results happen from other parts of the bike – the pedals, the crank, the chain, the brakes, the burrs, the shifters, etc. In summary, management is about moving forward and getting things done through others.

 

The front wheel is leadership. It turns or shifts the direction of the bike based on a number of factors. The front wheel is critical to ensure you and your team (the entire bike and all of its components) get to where the goal is (the vision). There are significantly less parts on the front wheel that help guide the direction of the bike versus the driving wheel which has a lot of components to make it work and work efficiently. The front wheel is again critical to results or reaching the destination.

 

If you are a manager, keep strong and consistent. If you are a leader, provide a clear direction where you are heading and have a memorable journey.

 

 

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LeadershipStories

Dig a Ditch – Need Some Help?

by IPowerIdeas March 14, 2018

As I write in my blog, I Power Ideas, I like to post things I feel are going to help a manager or leader learn and grow through small learning nuggets or seeds to inspire the reader to think, reflect, and dig deeper into the subject.

 

One story my wife recently shared with me was a story by Chip Gains from his book, “Capital Gaines: Smart Things I Learned Doing Stupid Stuff.”

 

My wife is a huge fan of Joanna and Chip Gains and she has thoroughly enjoyed this book, and more importantly it inspired her to explore and think in new and different ways. Her enthusiasm was contagious and infectious. She was thoroughly excited to try new things, all from Chip’s book.

 

One of the stories she shared that has a great parallel with management and leadership is relationships. It really is all about relationship. If you have a strong relationship with someone or a group, collaboration and open dialogue are much easier to facilitate.

 

I am going to paraphrase the story.

 

Chip talks about digging a long ditch on a hot summer day. If someone comes along and offers to help, you’re not going to ask him questions about his political views or other things that have nothing to do with the task at hand, you’re just going to be happy for the help.  Then as you work side-by-side, you’ll get to know him because you are actually working together – you’ll be interested in his story.  You will actually listen with intent and bite your tongue if you strongly disagree because the point is to hear him, get his perspective.  And vice versa.  You’ll respect him regardless of whether or not his views differ from yours.  You may even become friends.  That’s the world I want to live in.

 

So very true and his story hits home in so many ways. Enjoy exploring and building deeper relationships with those around you.

 

Capital Gaines: Smart Things I Learned Doing Stupid Stuff
From Amazon

 

The funny and talented Chip Gaines is well known to millions of people as a TV star, renovation expert, bestselling author, husband to Joanna, and father of four in Waco, Texas. But long before the world took notice, Chip was a serial entrepreneur who was always ready for the next challenge, even if it didn’t quite work out as planned. Whether it was buying a neighborhood laundromat or talking a bank into a loan for some equipment to start a lawn-mowing service, Chip always knew that the most important thing was to take that first step.

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Charles Darwin
Quotes

Those Responsive To Change Will Survive

by IPowerIdeas March 14, 2018

"It is not the strongest or the most intelligent that will survive, it will be those who are most responsive to change"

Charles Darwin

I like this quote as it exemplifies what I have been reading, listening to, and learning – those who can respond and change are those who survive. And we know change is inevitable (both in our personal and professional lives).

 

I am in technology and it changes on a daily basis and thus anyone in technology knows you have to keep moving or you get left behind.

 

As a manager and leader we need to be able to respond to changes and quickly. Having knowledge and wisdom will help as we respond and respond in an appropriate way. It is not always easy, but to be successful we need to find ways to become nimble and respond to change.

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Books

The Truth About Employee Engagement

by IPowerIdeas March 14, 2018

The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery

 

This is another great book from Patrick Lencioni. It follows the framework of many of this other books of a fable with the key concepts incorporated into the fable.

 

I really enjoyed the book and had a hard time putting it down. I think I read it over a weekend and took pages of notes and even infused many of the concepts into a staff meeting.

 

Powerful concepts. I know you will enjoy reading it and learning many key concepts. I encourage you to use them in your management or leadership practices.

 

Here are my learning nuggets or seeds to get you started in your own further research, evaluation, analysis, and self-reflection.

 

Engagement is key. Period.

 

Patrick Lencioni once again provides an engaging (pardon the pun), easy to understand, and interesting fable.

 

He brings up the point that if someone is unhappy or feels they are in miserable job, they take it home and their feelings spread to family, friends, co-workers, etc. As a manager, this can be detrimental to my future hiring as potential candidates will research and hear about how unhappy they are and how the culture is non-engaging and why would they want to apply. Keeping an employee engaged could do just the opposite if they are happy and spread that excitement about their job, the department, and the company. Potentially candidates would be enthusiastic to apply, which broadens the net to reach and attract new employees.

 

Here are the three root causes that make a job miserable:

Anonymity
•  All people need to feel wanted
•  Need to feel understood and appreciated
•  Need to feel they are part of something

 

Irrelevance
•  Everyone needs to know their job matters – that it means something
•  They need to find fulfillment in their jobs, their work, who they serve and how it impacts them

 

Immeasurement
•  Employees need to be able to gauge their progress and level of contribution
•  In order to improve, continuous improvement, you must be able to measure it
•  Need something tangible

job misery

Employees who are engaged take pride and ownership in their work. If you want high productivity with a degree of quality, keep employees engaged.

 

Employees who are engaged stay with the job, retention, which saves the money company. And if they are happy they tell their friends so then recruiting, hiring, and termination will all reduce time and costs.

 

Engaged employees will perpetuate this culture into their colleagues which then enhances the culture, increases productivity and reducing costs across multi-functional teams.

 

Too much emphasis on maximizing compensation.

 

Think about how many athletes or actors/actresses you can recall that are paid very well and who are unhappy (like Heath Ledger or Robin Williams who both committed suicide). It is because they feel all or one of these things:
• Anonymity
   • Irrelevance
   • Immeasurement

You should ask the question: “What is making you even consider leaving in the first place?”

 

This reminds me of when I first started with an organization and within the first couple of weeks I had an employee who had been there more than 5 years resign. So I asked Nicholas (not his real name) why he was leaving and he said he was moving to Idaho to start a farm. I went a little deeper and asked a similar question as above and got the real answer – he was not being engaged. But by the time I came on board it was too late. From that moment on, things changed in the department. Knowledge is key as now I knew past culture and what I needed to do to change the culture and keep employees engaged and happy.

 

Empathy and curiosity. These are set of emotions that are key ingredients of employee engagement that significantly help with showing someone that you really care. This is tried and true. I know I try every day to show empathy and curiosity into the business, and where appropriate, personal lives of my staff. It helps us feel more connected which translates into them wanting to be better employees.

 

Patrick Lencioni supports and says that training is ok and can be good, but often the skills and knowledge get forgotten. Therefore, you need constant and consistent reminders and exercises to reinforce what has been learned.

 

He also says in the book that ultimately eliminating these things will make the biggest, longest, and most far-reaching impacts – remove and eliminate:
•  Anonymity
•  Irrelevance
•  Immeasurement

 

Anonymity
Take a personal interest in your employees. This quote is so impactful:

“People want to be managed as people, not as mere workers.”

 

Humans are made to server others. We all need to help and serve others. If we don’t, then we begin to die emotionally.

 

Look at In-And-Out Burgers or Chick-fil-A – their employees are young kids and they are all happy, energetic, and it is infectious. That stems from a culture of caring of good management. Their management helps their employees to know how their work impacts others (smiles, fast and good orders fulfilled, etc.).

 

Great employees don’t want their success to be dependent on the subjective views or opinions of another human being. They want their success to be measureable. Where they can measure their own progress or contribution. That is why sales people love their jobs – they can measure their own success.

 

Offer and give incentives, but they only can receive it as an “all or nothing” and only when team goals were achieved and team success was reached.

 

Some great quotes from the book:

“If you can’t measure something, you can’t improve it”

“It’s not what you are doing but how you are doing it”

 

If you can’t measure it, any job gets old and frustrating and/or boring.

 

People who are not good at their jobs don’t like to be measured because they would be held accountable. Those who are good at their jobs eat it up as it is like a reward, constant reward.

 

How does your work impact others’ lives, make a difference in someone’s life?

 

Manager needs to show them how their employee’s jobs matter or make a difference. Meaningful difference in the lives of others.

1.  Lack of Measurement
2.  Lack of Relevance
3.  Anonymity

 

How they feel at work carries over to family and friends.

 

Ask, What is a good job, what makes a job good?

 

Here are some documents from The Table Group.  Check out their site for more details and additional resources.

 

Overcoming-Job-Misery

The Truth About Employee Engagement

 

 

 

Buy The Book

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Books

Reading People

by IPowerIdeas March 13, 2018

Reading People: How Seeing the World through the Lens of Personality Changes Everything

 

This was a really excellent book regarding some of the various personality frameworks. It touches on ten topics. The author does a really nice job writing in an easy to read format which makes it really enjoyable. I think I read it in a couple of days and as I read a lot of technical books, this was a refreshing break.

 

I enjoyed reading this well-written book as I wanted to have better insight into my staff’s personality types so I can align myself to how they need to receive information from me. Since we all intake and process information differently, this book helped me learn in greater detail about some of the personality frameworks which will help me as I reflect on ways to communicate more efficiently and effectively and have better outcomes from my conversations.

 

You will really enjoy this book and have a better understanding of personality frameworks and types.

 

Here are my learning nuggets or seeds to hopefully encourage you to dig deeper.

 

Anne Bogel starts by providing a personal example that many of us can relate to when it comes to being in a church and it sometimes feels uncomfortable for us. She noted that she was not a bad Christian, rather she was an introverted Christian in an extroverted Christian church. That was an “ah-ha!” moment for me. I am an introvert and go to a church that believes in a lot of service, which is an extrovert thing to do and can at times be challenging for me. It makes sense now.

 

She also expressed that sometimes when she and her husband disagree, she did not understand why he could not see it her way and it was not until later that she realized, “…he wasn’t me, and I’d been expecting him to act like me.”

 

How many times have we experienced that in our own marriages or in our work place with people around us? We sometimes expect others to understand us and do the same things we do, but many times they are different in the way they receive, interpret, and process information. And knowing this is what we need to facilitate change.

 

Extroverts need stimulation vs. introverts need quiet time like a book, to stay healthy. Something to keep in mind when you see someone reading a book – they might really need that down time. I know I need to read each day to just escape and it allows my mind to wind down. Even though I am reading technical books, it still provides that time I need as an introvert.

 

Introverts generally take longer to make decisions as they process information. As you read the book, this makes a lot more sense.

 

Extroverts are outspoken and outgoing. Introvert are more quiet and subdued.

 

Another topic she writes about is compromise. Compromise can be challenging when you have someone with a strong personality or someone who does not want to do what they want to for fear of hurting someone’s feelings. She offered the suggestion of telling the other when you “feel strongly” or “not as strongly” (reminds me of “I statements”) so you can easily decide what to do when there are two different or opposing ideas. My wife and I do this when it comes to deciding on dinner – whoever feels the strongest about what they want decides what we eat that night. It really works.

 

She talks about Gary Chapman’s “5 Love Languages”. The books about the 5 Love Languages are excellent and I have read them many times. Definitely worth your time to read about the 5 Love Languages as they are insightful to understand what around you need. As a manager or leader, having this knowledge will help you better identify and talk to those around you (such as employees, leaders, stakeholders, etc.).

 

The 5 Love Languages
1.  Words of affirmation
2.  Quality time
3.  Giving and receiving gifts
4.  Acts of services
5.  Physical touch

As we explore the other topics in the book, one quote she had that I really liked was:
“We can learn to put practices in place that will help us realize when we’re falling into familiar unhealthy patterns so we can instead learn to choose better ones.” As we always want to improve, knowing this will help us achieve those the goal of continuous improvement.

 

I also liked this quote as I often hear negative rebuttal about the word “acceptance”:
“Acceptance does not mean agreeing with or condoning every behavior – whether our own or others’. But when we see that is truly happening, we are empowered to take action to change it.”

 

As I have noted in previous posts, and Anne Bogel reiterates the same, we are driven by emotions. She talked about an Enneagram that has nice components that can drive and focus us.

She does express that Enneagram is notably a “negative” system, but it shows us root emotional causes. And as a systems thinkers and want continuous improvement, we want to know root causes.

 

The other really nice aspect that an Enneagram provides for us as we look at all 9 components is that it can help us expose what’s underneath, like the iceberg. 85% of what makes up the iceberg is below the surface. This model and process helps us figure out and expose what is below the surface so we can work on it.

 

Enneagram – helps us know who we are and our weaknesses, so we can be aware. Knowledge is power and if we are aware, then we can address and fix the root causes. And this helps us fight bad habits.

 

Mindfulness doesn’t mean looking for what we want to see; it means watching for that is.

 

The author writes that you can change the cards you were dealt with, some don’t think you can change them – some think cards you are dealt are just the beginning. I believe you can change the cards you are dealt. It can be an uphill challenge, but anyone can change. It is a choice.

 

Jim Rohn said we become like the five people we spend the most time with. Think about that for a bit. It can really open your eyes. Be aware of how you spend time with and do you want to be like them or have their traits. Spend time with those who are going to make you a better person and people who are going to support and lift you up.

 

Really great read, you will be grateful you read it.

 

From Amazon
If the viral Buzzfeed-style personality quizzes are any indication, we are collectively obsessed with the idea of defining and knowing ourselves and our unique place in the world. But what we’re finding is this: knowing which Harry Potter character you are is easy, but actually knowing yourself isn’t as simple as just checking a few boxes on an online quiz.

 

For readers who long to dig deeper into what makes them uniquely them (and why that matters), popular blogger Anne Bogel has done the hard part–collecting, exploring, and explaining the most popular personality frameworks, such as Myers-Briggs, StrengthsFinder, Enneagram, and others. She explains to readers the life-changing insights that can be gained from each and shares specific, practical real-life applications across all facets of life, including love and marriage, productivity, parenting, the workplace, and spiritual life. In her friendly, relatable style, Bogel shares engaging personal stories that show firsthand how understanding personality can revolutionize the way we live, love, work, and pray.

 

She suggested this book and it looks like a good read (I will get it soon) – Renovation of the Heart

 

 

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Andrew Carnegie
Quotes

We Are Creatures of Emotion, Not Logic

by IPowerIdeas March 13, 2018

"When dealing with people, let us remember we are not dealing with creatures of logic, we are dealing with creatures of emotion."

Andrew Carnegie

I hear this over and over as I continue my learning experiences. I posted on my blog about how we are driven by emotions rather than pure logic. Patrick Lencioni has written about it and car commercials are a prime example as they appeal to us on an emotional level versus a pure logical one.

 

This is why is it so important as leaders we have all the tools and wisdom we can have to better understand those around us on an emotional level. This will ensure we are as effective as a leader as we can be.

 

Check out my other posts and feel the emotion.

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Dwight D. Eisenhower
LeadershipQuotes

Leadership is the Ability to Decide What Has to be Done

by IPowerIdeas March 11, 2018

"Leadership is the ability to decide what has to be done and then get people to want to do it."

Dwight D. Eisenhower
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Books

The Art of Coaching

by IPowerIdeas March 3, 2018

The Art of Coaching: Effective Strategies for School Transformation
by Elena Aguilar

 

Summary of book from Amazon

Hands-on resources for new and seasoned school coaches

This practical resource offers the foundational skills and tools needed by new coaching educators, as well as presenting an overview of the knowledge and theory base behind the practice. Established coaches will find numerous ways to deepen and refine their coaching practice. Principals and others who incorporate coaching strategies into their work will also find a wealth of resources.

 

Aguilar offers a model for transformational coaching which could be implemented as professional development in schools or districts anywhere. Although she addresses the needs of adult learners, her model maintains a student-centered focus, with a specific lens on addressing equity issues in schools.

 

Offers a practical resource for school coaches, principals, district leaders, and other administrators.


Presents a transformational coaching model which addresses systems change
Pays explicit attention to surfacing and interrupting inequities in schools.

 

The Art of Coaching: Effective Strategies for School Transformation offers a compendium of school coaching ideas, the book’s explicit, user-friendly structure enhances the ability to access the information.

 

This was an excellent book and was written for educators but the concepts apply to every industry. I encourage you to read the book as you move from being a good manager to a leader. It will help you become a better leader.

 

Here are three main points I took from the book where many times managers have:
•  Good intensions
•  No training
•  Coaches must understand context and provide definition for work to be accomplished.

 

The art of coaching is doing, thinking, and being; doing a set of actions, holding a set of beliefs, and being in a way that results in those actions leading to change. These are the three things that can make coaching transformational.

 

There are two kinds of coaching highlighted in the book:
•  Directive coaching – generally focusses on changing a client’s behaviors.
•  Facilitative Coaching – supports clients to learn new ways of thinking and being through reflection, analysis, observation, and experimentation; this awareness influences their behaviors.

 

Transformational Coaching – incorporates strategies from directive and facilitative coaching, as well as cognitive and ontological coaching. Transformational coaching is possible only when the coach is engaged in a process of transforming their own behaviors, beliefs, and being alongside with the client.

 

Consider why things are happening or not happening – the root cause.

 

No one can learn from you if you think they suck.

 

Beliefs – they create boundaries around what we think we can and can’t do, what can and can’t be done in the world. They can be changed or updated. Must be aware of our own beliefs. Expand your beliefs. You can do this by continually learning and looking through different lenses, from other angles, from seeing it and understanding it from another’s perspective, etc.

 

Core values are deeply held personal codes that reflect our ethics and what is most important to us. Core values are what drives you. Keep to them, stay strong, and be consistent. Your stalwart stance will provide the strength for others as you provide the example they need.

 

Words create worlds.

 

Be here now. Be in the moment.

 

The journey is more important than the destination. My wife tells me this all the time. And it is so true. Take the time to enjoy the journey, those around you will greatly appreciate it.

 

Kindness, fairness, and compassion. Key elements.

 

The point is to be mindful of the beliefs from which we’re working and to notice the effect of working from those beliefs. Then we can make a conscious choice about the actions we take. The actions we take will be critical and why we need to ensure our core competencies are clear and solid.

 

Lens of Inquiry
•  Way we pose the questions determine the nature of the answer
•  The way we define the problem dictates how we define the solution
•  The questions we ask are important as the answers we find.

 

Lens of Change Management
•  Consider a person’s will, skill, knowledge, and capacity to learn and change.

 

Lens of Systems Thinking
•  Systems thinking helps us explore the ways that pieces are interwoven and affected by each other. I will have another post regarding System Thinking. It is a whole framework or program and is really incredible to learn and understand.

 

Trust
•  Dispel what you heard and don’t take it into consideration – clean slate. Look at things from both perspectives. As I tell my staff – presume the best intent.
•  Distrust, therefore arises from suspicion of integrity and capabilities, and motives.

 

We are reminded that everyone is on a journey, and we must accept people wherever they are at this moment.


Trust needs to be maintained and occasionally patched up. As Patrick Lencioni has said, trust is not about trusting someone, it is about vulnerability to be able to share ideas and thoughts without any repercussions or negative feelings from others. See the post on The 5 Dysfunctions of a Team regarding more on trust.

 

Confident, clean and prepared. Credibility, integrity, and character.

 

Clients are most always feeling vulnerable. Trust and confidentiality must be maintained and be reminded of. Be sensitive to this – have a one-on-one and they will really appreciate it.

 

Listen and connect.

 

Under-promise and over-deliver. I live by this all the time. You can’t go wrong by this, live by it.

 

Look for patterns. This can be key as a manger. This can be with technology or behaviors. It is a skill that can really propel you as a manager and leader.

 

Underneath these fires and complaints are systems that are breaking down, failing, or don’t exist.

 

Coaching is always on-going. It never ends.

 

Mindful of conditions of change and if your client is ready. If we don’t identify where a client is in her learning, we can’t plan for and design the kinds of learning experiences that will help her meet her goals. Look at those you are coaching and determine how hard you want to push or encourage them as well as where you can help direct them. Thus, setting them up for success.

 

Small bites at a time. We all learn at different paces.

 

Set goals and how they will be used. They need to be measurable. SMART goals – this is in another post – look at it for more details.

 

Zone of proximal development – difference between what learner can do with help and what they can do without help.

 

Celebrate the plan, compile resources.

 

Deep listening so we can understand the whole of it.

 

Quiet listening to hear what is lurking below. This is much like the iceberg analogy. See iceberg post for additional details. But 85% of the iceberg is below the surface of the water, where you can’t see it. Become aware of what is below, that is the challenge but with the right skills you can discover it and find the root causes.

 

Watch body language. We know more of what we say is expressed via body language versus verbally. This is one reason one-on-ones are key or as in ITIL, observe directly.

 

Our feelings affect our actions and we need to attend to them.

 

Identify all the little positive behavioral changes and draw attention to them.

 

The role of the coach is to help the client figure out what he wants and needs to know and then how to phrase questions that will elicit that information.

 

Our brains are programmed to notice what’s not working. They are “like Teflon” to positive experiences and “like Velcro” to negative experiences.

 

Use metaphors and stories. Both very powerful tools. One of the things you can do is find stories you like as well as write down your own. This will help others relate to what you are saying and that emotional connection is what will make them understand and remember what is being said.

 

Ask permission before giving advice. So key. Change will only happen if they want to change.

 

These are just nuggets or seeds to wet your appetite. Read the book. You won’t be disappointed.

 

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Equity not Equality
Management

Equity, Not Equality

by IPowerIdeas March 3, 2018

Equity is not about treating everyone the same. That is equality. Equity has us look at each client, employee, or student as an individual. Affirm his or her identity and build upon the strengths each possesses. Put them where they will be the most valued and where they will feel needed and will flourish. Set them up for success.

 

We should:
•  Improve ability to notice, acknowledge and promote the replication of strong practices.
•  Must identify and change our practices and beliefs so that each person knows she or he is expected to succeed.
•  We must learn who our people are and focus where they want to go.
•  We must embrace and commit to equity.
•  We should use our leadership to create inclusive learning environments for each person.
•  We should consider our ethical and moral obligation to take action.

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Infographic
Management

Infographics – Very Useful Tools

by IPowerIdeas March 2, 2018

I used to create an executive style summary at the end of each year, a snapshot of a dashboard if you will, and presented it to the executive team. It was a great tool, and only being about five pages, it still was too long and did not get much attention.

 

So I decide take a different approach – I created an infographic. At first I was a little skeptical and thought creating infographics was just a fad. But after creating it and replacing a five page executive summary report, I received the responses I was looking for from the executive team. They had not only read it but understood it and I was then able to get the money and resources I needed to carry on with the goals I had planned for my department and the organization.

 

I highly encourage you to try one out and experience the success by utilizing an infographic. There are many free sites on the internet, but used PowerPoint. You can utilize Google to find some examples to get you started.

 

I have attached a sample for reference.

 

Have fun with creating your own infographic.

 

Click Here to Open PDF – 2017 Summary Infographic

Cyberbullying Infographic

Need more data on why they are so helpful – check out this article

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Patrick Lencioni
Leadership VideosManagement VideosVideos

The 5 Dysfunctions of a Team

by IPowerIdeas March 2, 2018

One the programs or methodologies I enjoyed and is the catalyst that propelled me into creating this website is Patrick Lencioni’s “The 5 Dysfunctions of a Team”. It was truly inspiring.

 

The inspiration got me thinking and looking at my team and my leadership skills. At the same time some of my staff had shared with me that they felt there were areas as a team where we were dysfunctional. So from the inspiration and guidance I was feeling, I dove into The 5 Dysfunctions of a Team and began a journey. A challenging one for sure, but rewarding and one that produced positive results in the end.

 

As a side note I had to adjust it for my staff, not for an executive team and the book is based on.

 

This video is an overview of The 5 Dysfunctions of a Team and a good introduction for you. I also encourage you to get the full audio and paper versions of the book. You will really enjoy the story and all of its meanings.

 

Enjoy your journey!

 

 

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cultivating-culture
Stories

How You Made Them Feel

by IPowerIdeas March 2, 2018

Why did I begin this journey?

 

The main thought I had while completing my ITIL Practitioner Certification, there were so many frameworks, management, and leadership topics and thoughts and I wanted to share those as well as offer a place for others to share and collaborate their skills, experience, and wisdom to help others be better managers and leaders.

 

Maya Angelou said, “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”

 

Patrick Lencioni reiterated the same sentiment in his book, “The Truth About Employee Engagement”, which I highly recommend. He says that employees don’t remember the work you did, but how you made them feel.

 

In Patrick’s book, he provides examples of how we make decisions based on emotion and feelings vs. pure logic. For example, how many times have you seen a television commercial and it shows numerous emotional and grabbing visuals accompanied with powerful music and you ask yourself what is the commercial for – then the actual item is quickly shown and the commercial ends. Car commercials are a perfect example of this. They contain powerful visual imagery and music which affects you emotionally versus providing you with real logical data. This emotional tie is what drives and increases sales. It also is what makes you remember the commercial.

 

I share this story as you look at your leadership skills and practices and self-reflect on continuous improvement and how we make those around us feel is far more impactful than the actual work we do. I can attest to this as I still have former employees who worked for me more than two decades ago recount how I made them feel and the times we had together (not the work we completed together).

 

Embrace each day and let those around you know you care about them as people, not just as employees.

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Management

Management Is About Getting Things Done

by IPowerIdeas March 1, 2018

Management is the art of getting things done through people.
Mary Parker Follett

 

In simple terms, management is about getting things done through other people. Of course we know being a manager is a lot more, but that is the primary responsibility of a manager. Building relationships with staff and vendors is important of course but accomplishing your tasks and projects is critical.

 

Don’t be afraid to assigns tasks and projects to your employees. It’s called delegation and that is the biggest part of your job as a manager.

 

A good manager also does not ask his staff to do something they would not do themselves. They need to feel like you are not asking them to do something they cannot accomplish or be successful.

 

It takes time and there can be some negative byproducts from the delegation, but that is part of the challenge as being a manager – delegating and hold them accountable for results.

 

Building strong relationships with your staff is incredibly important so they trust you and respect you. This will make it easier for both you and your staff as you delegate tasks and projects.

 

Delegate with conviction and consistency. Delegate to those who are best suited for the tasks or projects but also encourage those with weaker skills to learn new experiences through different opportunities that can be assigned to them.

 

Good luck.

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Ralph Waldo Emerson
Quotes

Treat A Man As He Could Be

by IPowerIdeas March 1, 2018

"Treat a man as he is, and he will remain as he is. Treat a man as he could be, and he will become what he should be."

Ralph Waldo Emerson
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leadership-lighthouse-bulb
Leadership

Leadership Thought

by IPowerIdeas February 21, 2018

This thought was passed along to me to think and consider my efforts with those who resist change or something that I firmly believe in – continual service improvement.

 

As you asses what you are doing as a leader, consider these thoughts:

 

1.  Are those on your team making a conscious decision not to something and with their own internal reasoning? (I.e. what I am doing is good enough, I am satisfied with my minimum effort, I just do not want to).

 

2.  Do they have the capacity to understand? (we sometimes presume those around us have the capacity to understand, maybe try a different approach).

 

3.  Do your tea members not know how to move in the current system but want to or have a desire to? (such as are they lost or do they need help to understand the systems available to them).

 

Food for thought.

 

 

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Team Caring Empahy
Leadership

Leadership Is More Than Leading – Show You Care

by IPowerIdeas February 21, 2018
Time-for-Courtesy-Professionaism

One of the things that drives us is the need to serve others. It is in the roots or DNA of human beings as well as it makes us feel so good.

 

As a leader, we need to serve others within our team. We should not just think of them as employees doing work for us, we need to show them we care and are interested in them as well as having sympathy, compassion, and empathy.

This will bring your team members closer together as well as build a foundation of trust that will only increase efficiencies, productivity, and quality in their work. In addition, we all want our team members to be engaged and happy to be at work.

 

Being happy at work only proliferates or ripples as they go and spread their happiness in their job to their family, friends, and colleagues, which then increases the interest, and drive to want to work for you and the company or organization.

My wife passed this along and it really is true – Simon Sinek said, “Truly effective and inspiring leaders aren’t actually driven to lead people; they are driven to serve them.”


I truly hope we can all see this and embrace it to make it a natural part of our leadership DNA.

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