How You Made Them Feel

cultivating-culture

Why did I begin this journey?

 

The main thought I had while completing my ITIL Practitioner Certification, there were so many frameworks, management, and leadership topics and thoughts and I wanted to share those as well as offer a place for others to share and collaborate their skills, experience, and wisdom to help others be better managers and leaders.

 

Maya Angelou said, “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”

 

Patrick Lencioni reiterated the same sentiment in his book, “The Truth About Employee Engagement”, which I highly recommend. He says that employees don’t remember the work you did, but how you made them feel.

 

In Patrick’s book, he provides examples of how we make decisions based on emotion and feelings vs. pure logic. For example, how many times have you seen a television commercial and it shows numerous emotional and grabbing visuals accompanied with powerful music and you ask yourself what is the commercial for – then the actual item is quickly shown and the commercial ends. Car commercials are a perfect example of this. They contain powerful visual imagery and music which affects you emotionally versus providing you with real logical data. This emotional tie is what drives and increases sales. It also is what makes you remember the commercial.

 

I share this story as you look at your leadership skills and practices and self-reflect on continuous improvement and how we make those around us feel is far more impactful than the actual work we do. I can attest to this as I still have former employees who worked for me more than two decades ago recount how I made them feel and the times we had together (not the work we completed together).

 

Embrace each day and let those around you know you care about them as people, not just as employees.

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Why did I begin this journey? The main thought I had while completing my ITIL Practitioner Certification, there were so many frameworks, management, and leadership topics and thoughts and I