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IPowerIdeas

IPowerIdeas

BooksFeatured

Stories for Work – The Essential Guide to Business

by IPowerIdeas August 19, 2023

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book to go pick it up and read and understand the concepts in more detail.

 

When things go badly, those who survive move away from the emotion of fear and towards a state of resolve.

 

Growth mindset.

 

Humor and laughter.

 

Be creative.

 

When we give greater autonomy, responsibility, trust, and unconditional support, they make more conscious decisions.

 

Old school pen and paper slows us down to process and be more mindful.

 

Car and Driver test showed 6x longer to react when reading or texting.

 

Martin Luther King, “If you can’t be the sun, be a star. It isn’t by size that you win or you fail. Be the best at whatever you are.”

 

“Nourish our people first – put teams first, will go to great places.”

 

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A quote that resonated was this quote from Martin Luther King, “If you can’t be the sun, be a star. It isn’t by size that you win or you fail. Be the best at whatever you are.”

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BooksFeatured

How To Stop Caring What Others Think: For Real

by IPowerIdeas August 19, 2023

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book to go pick it up and read and understand the concepts in more detail.

 

“It’s not if you’re smart, it’s how you’re smart.”

 

Shift thinking to focus on personal value that relates to our internal essence, our core values, and character development.

 

Take ownership over your self-value by shifting your mindset to focus on nurturing and developing yourself.

 

Don’t define yourself on how much you or your friends have – focus on and measure by kindness, generosity, patience and effort.

 

So what makes you you, it’s your internal essence.

 

Unemployment often causes people to question their personal value.

 

Focus on what you can control and not what you can’t control. When things are difficult, remind yourself, it’s something we cannot control.

 

Self-development doesn’t just feel exact, it lays the path for greater external success,

 

External criticisms are like there are really saying is “we don’t like you.”

 

When we focus on achieving internal success that’s when we become truly happy.

 

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

One of the best notes I had from the book was this: Silver is always valuable in its existence. But when it’s polished, you get to really see the shining at its best. Enjoy the book!

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BooksFeatured

Quiet Voice Fearless Leader: 10 Principles for Introverts to Awaken the Leader Inside

by IPowerIdeas August 19, 2023

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book to go pick it up and read and understand the concepts in more detail.  Enjoy.

 

“Leader = Listener”

Steve Jobs (quote)

 

Remove negative thoughts and focus on what you are going to say (when you get nervous).

 

Try not to take yourself so seriously.

 

Philippians 4:13 – “I can do all things through Christ who strengthens me.”

 

Donate time and/or money as makes you go out of your comfort zone.

 

“Dare to be different and dare to stand out”

 

“Always do your best and never worry about what anyone else thinks about it.”

 

Being an introvert is not the problem.

 

“Doubt self – constantly worry about what other people were thinking about me.

 

Shonda Rhimes, Warrant Buffett, Albert Einstein, Elon Musk, and Steven Spielberg were all introverts.

 

Warren Buffett said,

“Be greedy when others are fearful and fearful when others are greedy”

 

If you don’t say anything then people will miss value and feel you weren’t needed.

 

Abraham Lincoln was quoted as saying,

“Better to be quiet and considered a fool than to open your mouth and remove all doubt.”

 

What makes me unique?  And how can it benefit others?

 

Focus on needs of those you are talking to.

 

A good leader makes informed decisions.

 

“Bad news doesn’t get better with time”

 

Along these lines, check out the book “Radical Candor” – a great read and goes deeper into how to make touch conversation more effective and easier.

 

What happened to “if you don’t have anything nice to say, don’t say anything at all?”

 

Accountability – “things did not work out because I did …”.

An I Power Seed is, use “I statements”.

 

A sports player was once heard saying, “Success is on the team, failure is on me.”

 

Strong desire to be accepted – be authentic self.

I Power Seed add:  also be genuine.

 

“If you are sitting in a room and you are the smartest person there, then you’re in the wrong room.”

 

Strong team will free you (and your team) from pressure.

 

Team and delegation.

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

This was an excellent book for those fellow introverts who want to improve their leadership skills be becoming more confident to be less of an introvert.

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Leadership

Five Leadership Lessons After Inheriting a Team

by IPowerIdeas August 17, 2023

When we talk about leadership in sports and business, there’s usually an assumption that the leader gets to build their team. This isn’t always true. A lot of time, you’ll inherit a team.

 

Perhaps you’ve joined a company where the team is already built, or you are charged with leading a merger where you’re blendin0g teams. This is a pretty common scenario. Right now, for instance, there’s lots of merger activity in the fashion industry, and there could be more combinations between streaming platforms in the future, too. And when mergers do happen, leaders at those companies will have to work with teams they didn’t necessarily choose.

 

In sports, where recruiting and team building is a years-long effort, the requirement to lead a team you didn’t choose can be even more extreme. If you’re a new coach, it can be a long wait before you get to lead a team that you recruited and built from the foundation up.

 

So, how can leaders be effective with a team they have inherited? How do you lead when you’re still learning people’s talents, morale (due to change) may be low, and the existing team may be skeptical of you?

 

Here are five steps I encourage you to follow if you are in this situation:

 

1. Have a plan
When you inherit a team, you need to come in with a clear plan for how you will approach the work and the existing team and its development. To win, you’ll need to encourage and inspire the greatest use of the skills and talents your team possesses, which can be a challenge when you don’t know the team yet. Do your research ahead of time so that you understand what you’ll be looking for from day one. Then, carefully observe and learn how the team is currently operating. Talk to people. Get the story on how they think it’s going. Make sure that the people who already have high-level performance, productivity and resources, are recognized and rewarded early on and clearly.

 

2. Analyze your team
As you’re getting to know the team, use a rating system, such as an A, B, C ranking. A players are those you know immediately you want to keep. C players are those you know immediately that you don’t want. The B players are those people on the team whom you believe you can develop. Give them a pathway and recognize and reward progress and success. Ask individual team members what they think you need to know. If they share complaints and excuses about others, you’ll need to work on that with them. If they share actionable information and seek to bring you in and up to speed, keep those people close.

 

3. Look for collaborators
When you inherit a team, some players will step-up immediately to collaborate with you. Others may be resistant. They may be skeptical, still be attached to the previous leader, or holding some kind of long-simmering grudge. Make it clear that you value collaboration and then set clear standards for the behavior you want to see. Tell the team explicitly that if they are making progress, everyone will be recognized. If not, the team must be able to stop, analyze why they aren’t getting the job done, and create a solution to the problem. Make it clear that excuses will not be tolerated, and that you expect everyone to be treated with dignity and respect.

 

4. Hold naysayers accountable
Whenever you inherit a team, you’ll likely encounter naysayers and skeptics. If there are problems, make it known that you expect the team to turn it around. If those individuals still say that it can’t be done, ask for an explanation. If that explanation holds up and is a good analysis of the problem, push them to solve the problem. If it’s more of an excuse, point that out and emphasize that problem-solving will be rewarded, but excuses are not okay.

 

5. Eliminate problem players
In a culture of accountability and respect, some people may start out as naysayers and then turn it around. However, if the negative attitude persists, that’s not going to work. Let those people know that you’ve noticed they’re messing up and that it won’t be tolerated. Bad attitudes and excuses will infect the rest of the team and hold them back. If a member of the team can’t handle accountability and continues to make excuses and to blame others, then they are weakening the team. They have to be cut, even if they might have been a star player on paper. While the team may be put under pressure in the short term, as those problem players are replaced, overall performance will improve.

 

When I first started coaching football at Coastal Carolina University, I inherited a team that was in less than optimal shape. After analyzing the team and meeting with the assistant coaches, I spoke to the players as a group. I told them that all the reports I had been receiving were that they were screwing up — they didn’t have good attitudes, they were making mistakes on and off the field, and they weren’t taking responsibility for those mistakes. If that was bad information, they’d prove it to me with their actions. My plan was to evaluate them entirely on their individual merits.

 

I Power Seed – Reminds me of: the quote, “When there is doubt, there is no doubt”

 

I made it clear that we only wanted players who were going to take personal responsibility for their actions, treat others with dignity and respect, and not make excuses. If they could do that, they would play. If they couldn’t, they’d be off the team. Period.

 

That first season, we cut 14 players from the team. Even though that was hard in the short-term, the rest of the team started to recognize that they were going to be a better football team for it. We started winning – even a few games we weren’t favored to win. Then we won the conference, and everybody started to embrace the concept. We needed our players to live up to their potential.

 

I Power Seed – Learn more regarding how not holding team members acocuntable actually degrades the performance of your other team members. Accountability from 5 Dysfunctions of a Team

 

These principles — that teams must be accountable, take responsibility and treat others with dignity and respect — work in the boardroom, on the football field, and in every aspect of life. As a leader, you don’t always get to choose your team, but you can always set the expectations clearly, seek agreements, and exemplify the behavior you want to see in your own actions. The team will almost always improve with time if you stick to those principles.

 

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

Excellent article and applies in the business world. Many times we inherit a team and in my case it happens every time I start a new position. As a former football coach, we would “inherit” the players and it’s our job and responsibility to grow our team individually and together to attain our individual and collective goals (winning). The principles above are critical to the success of what you want to accomplish as a leader as well as developing, mentoring, and growing your team into highly engaged and performing team members.

Original Article

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Leadership

Number 1 Reason You Buckle Under Pressure

by IPowerIdeas August 15, 2023

CEO coach shares the No. 1 reason you buckle under pressure—and 4 ways highly successful people avoid it


Successful people need to make great decisions under pressure. CEOs across the country are failing at it.

 

That’s according to Chris Mailander, who coaches CEOs on high-stakes decision-making. From recent collapses of U.S. banks to high-profile corporate fraud, the country’s business leaders are repeatedly making crucial mistakes during crunch time, he says.

 

Those errors all have something in common, says Mailander: When you’re faced with a make-or-break decision, you need to act quickly instead of leaving the button-push until the last minute.

 

Everyone faces time-sensitive decisions, not just CEOs. You might be on a tight deadline at work, or need to place a last-minute dinner order before the restaurant closes. Your decisions go awry when you allow the pressure of the moment to affect you, says Mailander.

 

Here are his top four strategies to avoid that fate.


Embrace dissent
Under pressure, it’s easy to go with your gut and ignore counterarguments to save time. Squash that impulse, says Mailander.

 

If used correctly, disagreement can be a productive tool, Yale University researchers found in 2016: You’re more likely to find dissent useful when you approach others’ perspectives as valuable information, rather than arguments to defeat.

 


Know your blind spots
Forming a network of devil’s advocates can help you avoid blind spots. Otherwise, you can fall victim to the “fallacy of success,” Mailander says.

 

Mailander says one of his clients, a startup, uses a quarterly blind spot check-in exercise to avoid that fate. The startup’s executives dedicate time each quarter to ask each other questions like: How do we see more? How do we avoid falling into bad patterns of behavior?

 

This can be discovered during a SWOT analysis exercise.


Make the unexpected a part of your routine
Preparing for the unexpected, as you might expect, isn’t easy. It comes down to having “a very conscious process for decision-making,” says Mailander.

 

In other words, pressure decisions become more manageable when you can break them down into replicable steps. Look at how commanders of nuclear submarines prepare, Mailander says: They have to anticipate future problems, design processes to handle them and practice them until they become routine.

 

You can preempt that last-minute decision by laying out the pros and cons of each role ahead of time, which can help you prioritize in the moment. Know who in your life you can seek out for trusted advice, and plan to give them a call, too.


Pay attention when the rules change
In times of crisis, normal rules can go out the window. Workplaces suddenly looked very different when COVID arrived, for example.

 

Most people withdraw when faced with these “trigger points,” says Mailander. “They put their head down to try to withstand whatever pressures come through.”

 

Successful decision-makers see those trigger points as opportunities, Mailander says. Those might include the people who realized that breaking up screen-time and limiting virtual meetings could support their mental health, and make them more productive than they’d been in-person.

 

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A really good article with 4 ways to avoid buckling under pressure.

Original Article

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Quotes

History Doomed Applies

by IPowerIdeas August 12, 2023

"Those that fail to learn from history are doomed to repeat it."

Winston Churchill

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

Such a powerful quote and sentiment.

 

This is a historical quote but it can also be relevant to mistakes we might make as managers and leaders. 

 

Calculated errors are ok as long as we don’t forget and learn from them.

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Stories

Self-Awareness with Strategic Thinking

by IPowerIdeas August 5, 2023

How can you blend self-awareness with strategic thinking, innovation, and collaboration?

 

Self-awareness is the ability to recognize and understand your own emotions, strengths, weaknesses, values, and motives. It is essential for effective leadership, as it helps you to align your actions with your goals, communicate clearly, empathize with others, and manage stress. But self-awareness alone is not enough to succeed in today’s complex and dynamic environment. You also need to develop strategic thinking, innovation, and collaboration skills to create value, solve problems, and inspire your team. How can you blend self-awareness with these other competencies?

 

Here are some tips to help you.

 

Know your purpose

Strategic thinking is the ability to see the big picture, analyze the situation, and identify the best course of action to achieve your vision. To think strategically, you need to have a clear sense of your purpose: what is your mission, your values, and your goals? How do they align with the organization’s vision and strategy? How do they influence your decisions and actions? By knowing your purpose, you can focus on the most important and relevant aspects of your work, and avoid distractions and conflicts.

 

Seek feedback

Innovation is the ability to generate new and useful ideas, products, or solutions that meet the needs and expectations of your customers, stakeholders, and market. To innovate, you need to have a growth mindset: a willingness to learn, experiment, and improve. One of the best ways to learn and grow is to seek feedback from others: your peers, your managers, your mentors, your customers, and even your critics. Feedback can help you to discover your blind spots, strengths, and areas of improvement, as well as new opportunities, trends, and insights.

 

Build trust

Collaboration is the ability to work effectively with others, leverage diverse perspectives and talents, and achieve shared goals. To collaborate, you need to have trust: a belief in the integrity, competence, and goodwill of your partners. Trust is built on mutual respect, honesty, communication, and accountability. By showing respect for others’ opinions and feelings, being transparent and authentic, listening actively and empathically, and delivering on your promises, you can foster a culture of trust and cooperation.

 

Reflect and adapt

Blending self-awareness with strategic thinking, innovation, and collaboration is not a one-time event, but a continuous process. You need to regularly reflect on your actions, results, and feedback, and adapt your behavior and strategies accordingly. Reflection can help you to evaluate your performance, identify your gaps and strengths, and learn from your successes and failures. Adaptation can help you to adjust your plans, actions, and expectations to changing circumstances, challenges, and opportunities.

 

By blending self-awareness with strategic thinking, innovation, and collaboration, you can enhance your leadership effectiveness, impact, and influence. You can also create more value for yourself, your team, your organization, and your customers.

 

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

The key is being self-aware – if you can recognize  your current emotions and understand them, then you will be able to communicate and understand more effectively.

Check out the Blob Tree for more context.

 

 

 

Original Article

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Quotes

Surround Yourself

by IPowerIdeas August 5, 2023

"Surround yourself with people who fight for you in rooms you aren't in."

Unknown
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Leadership

The Hedgehog Concept

by IPowerIdeas August 2, 2023

The Hedgehog Concept is developed in the book Good to Great.

 

A simple, crystalline concept that flows from deep understanding about the intersection of three circles:

 

1) what you are deeply passionate about,

 

2) what you can be the best in the world at, and

 

3) what best drives your economic or resource engine.

 

Transformations from good to great come about by a series of good decisions made consistently with a Hedgehog Concept, supremely well executed, accumulating one upon another, over a long period of time.

 

 

Excerpts from the book, Good to Great

 

Are you a hedgehog or a fox? In his famous essay “The Hedgehog and the Fox,” Isaiah Berlin divided the world into hedgehogs and foxes, based upon an ancient Greek parable: “The fox knows many things, but the hedgehog knows one big thing.”

 

Those who built the good-to-great companies were, to one degree or another, hedgehogs. They used their hedgehog nature to drive toward what we came to call a Hedgehog Concept for their companies. Those who led the comparison companies tended to be foxes, never gaining the clarifying advantage of a Hedgehog Concept, being instead scattered, diffused, and inconsistent.

 

For the comparison companies, the exact same world that had become so simple and clear to the good-to-great companies remained complex and shrouded in mist. Why? For two reasons.


First, the comparison companies never asked the right questions, the questions prompted by the three circles.


Second, they set their goals and strategies more from bravado than from understanding.

 

A Hedgehog Concept is not a goal to be the best, a strategy to be the best, an intention to be the best, a plan to be the best. It is an understanding of what you can be the best at. The distinction is absolutely crucial.

 

Every company would like to be the best at something, but few actually understand—with piercing insight and egoless clarity—what they actually have the potential to be the best at and, just as important, what they cannot be the best at. And it is this distinction that stands as one of the primary contrasts between the good-to-great companies and the comparison companies.

 

To go from good to great requires transcending the curse of competence. It requires the discipline to say, “Just because we are good at it – just because we’re making money and generating growth – doesn’t necessarily mean we can become the best at it.” The good-to-great companies understood that doing what you are good at will only make you good; focusing solely on what you can potentially do better than any other organization is the only path to greatness.

 

As you search for your own concept, keep in mind that when the good-to-great companies finally grasped their Hedgehog Concept, it had none of the tiresome, irritating blasts of mindless bravado typical of the comparison companies. “Yep, we could be the best at that” was stated as the recognition of a fact, no more startling than observing that the sky is blue or the grass is green. When you get your Hedgehog Concept right, it has the quiet ping of truth, like a single, clear, perfectly struck note hanging in the air in the hushed silence of a full auditorium at the end of a quiet movement of a Mozart piano concerto. There is no need to say much of anything; the quiet truth speaks for itself.

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

This is a valuable and classic leadership book with incredible insights and concepts on how to focus on being great. 

 

So go be great! 

 

Enjoy.

Original Article

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Books

Strengths Based Leadership

by IPowerIdeas August 1, 2023

The most effective leaders are always investing in strengths.


The most effective leaders surround themselves with the right people and then maximize their team.


The most effective leaders understand their followers’ needs.

 

 

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book and its concepts to then read the book and take a deeper dive into the details of these concepts. Enjoy.

 

 

Efforts have been focused on trying to mimic traits of leaders he has known or read about.

 

I’ve never met an effective leader who wasn’t aware of their talents and working to sharpen them.

 

US employees only use 32% of their strengths.

 

The 4 domains of leadership strength:
• Executing
• Influencing
• Relationship building
• Strategic thinking

 

People create memories, not things. The real value comes from the ladies and gentlemen (employees) who bring that to life.

 

What distinguishes strong teams from dysfunctional ones is the debate doesn’t cause them to fragment. Instead of becoming more isolated during tough times, these teams actually gain strength and develop cohesion.

 

For a team to create sustained growth, the leader must continue to invest in each person’s strengths and in building better relationships among the group members.

 

Followers’ 4 basic needs
• Trust
• Compassion
• Stability
• Hope

 

Also important are honesty, integrity, respect, transparency, confidence, initiating and responding.

 

The most effective leaders also get people to follow.

 

Strong leaders understand where to invest their time to get the greatest return on their strengths.

 

Strength Themes:
• Achieve
• Adaptability
• Analytical
• Command
• Communication
• Connectedness
• Deliberative
• Developer
• Empathy
• Focus
• Harmony
• Include
• Input
• Learner
• Maximizer
• Positivity
• Responsibility
• Strategic

 

Leading with an achiever:
• Build trust
• Show compassion
• Provide stability
• Create hope

 

 

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

This is a classic book where its concepts are still steadfast and true today. The concepts when followed will provide incredible results in loyalty, productivity, and performance.

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Quotes

Emotional Reaction vs Logic

by IPowerIdeas July 29, 2023

"You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing everything with logic. If words control you that means everyone else can control you. Breathe and allow things to pass."

Unknown

This quote has been reported to be said by world and business leaders as well as many others. 

 

Even though we don’t know the original person who quoted it, it is still a very powerful quote.

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BooksLeadership

Good to Great

by IPowerIdeas July 28, 2023

“Good-to-great companies became like Dave Scott. They rinsed their cottage cheese.”

Jim Collins

I Power Seed:
To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selected highlights to pique your interest in the book, read it, and understand the concepts in more detail.

 

A list of “not to do’s” was more important than a list of “to do’s”.

 

Good is the enemy of great. People settle when they get good.

 

Good is not circumstance. Just does not just happen. Has to be consciously made.

 

Ferociously results driven.

 

CEOs are humble and gracious and are servant but not weak.

 

Example of Rubbermaid that went to great but once CEO left they went downhill.

 

Motivating employees is mostly a waste of time. If you have the right people on the bus, they will be self-motivating. So the real goal is to not de-motivate them.

 

Want to go from good to great, get the best people on the bus.

 

Executive compensation had absolutely no impact on company performance. None at all.

 

Don’t need good employees, need great. Good employees are not your best asset, great employees are.

 

Great employees do not need any management. They need to be taught and led.

 

3 circles.

 

Might be competent but not going to be great at it. Such as might get good math scores on SAT but does not mean you would be a great mathematician.

 

Hedgehog concept, keep it simple by having a laser focus on a simple concept and ignore everything around it. Walgreens having a cluster concept, 9 stores within a mile of san Francisco. Hedgehog concept was increase revenue per customer per visit.

 

Example of wife winning iron man.

 

Technology does not take companies good to great. Look at internet companies that have gone out of business. Walgreens kept to hedgehog concept and surpassed them.

 

Vietnam we had tons of technology and still lost. North Vietnamese kept to hedgehog concept.

 

Failures stem from management and leadership failures. Where they are weak. Where is VisiCalc, innovated spreadsheet? Did apple create the pda, no palm pilot did. Did Boeing create the passenger jet, no piper did. Look up rest of them.

 

5,000 lb. fly wheel. How hard to get it going? Once it goes it moves. Physics, mlm once in motion… asked which turn was pivotal? None, it was an accumulation of all of them.

 

Key to hedgehog is understanding on how to be the best. Cannot be goal. Have to fully understand what we do and how to be best at it.

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A few notes about the book:

This is a valuable and classic leadership book with incredible insights and concepts and how to focus on being great. 

 

So go be great! 

 

Enjoy.

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FeaturedVideos

Boss vs Leader

by IPowerIdeas July 22, 2023

One of the best videos around on Boss vs Leader. 

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BooksLeadership

Radical Candor

by IPowerIdeas July 19, 2023

I Power Seed:
Much like concepts in the book, “The Truth About Employee Engagement”, it’s not easy to tell someone they are messing up, but maybe they don’t realize it and need help. Or they need some direction or support.

 

They want to be part of it as well as you don’t want them around to spread to others or push others away. Feelings of why should I work harder when they don’t. These feelings drag positive and productive culture down.

 

The number of these types of individuals will increase when managers hire similar team members which decreases chances of positive change.

 

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selected highlights to pique your interest in the book, read it, and understand the concepts in more detail.

 

The negative behavior when accepted and allowed says management is accepting sub-par behavior. As well as tells the team it is ok to be a weak link. Lastly, they have to pick up the slack and that won’t last long.

 

Similar stories, employees feel deceived if they don’t get positive feedback or areas of opportunity. And not just once a year.

 

As a manger, once you lose the confidence and trust of your team, it is exceptionally hard to get it back.

 

Apple hires those to tell them what to do, not the other way around.

 

Listen, it is our jobs as managers to make hard decisions and toe the line.

 

Like the book, “5 Dysfunctions of a Team”, the very top piece is Results. Bosses are supposed to produce results.


1. Abence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results.

 

She used examples on how to keep employees motivated. Motivation is good, but thinks it could be just short term. She likes employees who are engaged as that lasts and produces longevity and loyalty.

 

Trust, she says, is important, like 5 dysfunctions.

 

You have to start by giving a darn.

 

Care Personally.
Challenge Directly.
Radical Candor happens when you put these two things together.

 

I Power Seed:
These two concepts reminds me of my short time at Intel where meetings were direct and heated. But it kept the presenters on their toes as well as it encouraged them to prepare significantly more as their proposal will be picked apart for any gaps or issues and in a heated way. However, it produced some incredible results.

 

Use humility.

 

Your colleagues appreciate the candor. Shows them that you care. That you will take the time to do it.

 

Labeling hinders growth.

 

She provides a story of sounding dumb during a meeting. Made the comment immediately, did it candidly, and did not make it personal. Very smart in the presentation but sounded stupid. Want to lose credibility with team – this was on way the author says it will.

 

Free culture to offer ideas and feel they are heard. And if they get legs, then it will get running.

 

Like the book, “Stengths Based Leadership”, focus time and energy on strengths. Her book says she put people into positions around their strengths.

 

Ultimately showing you care, provides significant motivation for the employee.

 

Andy Grove said Steve Jobs always gets it right. He is not always right, but allows his teams to tell him how to do it right so he always gets it right. Get it right vs being right.

 

Steve Jobs, had his team prove him wrong or he proved them wrong.

 

More quiet listening.

 

Give feedback right at the moment. Don’t wait to make it formal. Like your personal life, you don’t wait to tell someone something, do the same in your professional life.

 

Don’t defend criticism. Makes it feel like you don’t care or listen.

 

Acknowledge what they are feeling or frustrated at. Don’t tell them to not feel that way.

 

She provides an excellent example of a new system to increase efficiencies in the air by allowing pilots to get immunity for sharing data to help prevent further issues.

 

Debate not decide. Let those know we will debate but make no decisions. There will be no winners or losers.

 

Focus on behavior not character.

 

If it is in your way, move it out of the way.

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A few notes about the book:

A good book on how to find ways to be effective in being an example and coaching those around you without delay while being professional and genuine.

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Quotes

When in Doubt

by IPowerIdeas July 6, 2023

"When there is doubt, there is no doubt."

Unknown

This is one of the best quotes there is.  It has guided me to make the best decisions, especially when it comes to staffing.

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Quotes

Don’t Find Fault

by IPowerIdeas July 4, 2023

"Don't find fault, find a remedy"

Henry Ford
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Videos

212 Degrees?

by IPowerIdeas June 20, 2023

This is a program I used and on the surface seems a simple concept, but as you work through it with your team, it becomes a powerful and impactful program.  I encourage you to try it.

 

To wet your appetite, this I Power Seed will help. 

 

Enjoy!

Original Video (link)

 

Here is a PowerPoint that is very simple, so don’t judge, but a decent base to get you started when creating your own slide deck.

 

PowerPoint Slide Deck (link)

Here are some questions to ask your team to get you started.

 

What can I do to increase my work 1 Extra Degree?

 

Do I reflect on what I have done and take personal pride on the progress I have made?

 

Does 1 Extra Degree add to my work load or actually decrease it in the long term?

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Videos

Stuck on Elevator

by IPowerIdeas June 19, 2023

Great video about stuck in a path and not taking accountability and drive to get out of the norm.

 

This I Power Seed will help bring a funny light into how we sometimes get stuck and need to break away and have the courage to do so. 

 

Enjoy!

Original Video

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Featured VideosVideos

Oorah!

by IPowerIdeas June 18, 2023

Ok, I could not pass up one of my favorite videos!

 

This I Power Seed will help as an ice breaker.. 

Enjoy!

Original Video

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Featured VideosVideos

Perception and Listening

by IPowerIdeas June 17, 2023

Do you need a video to help your audience understand more about active listening and/or perceptions?

 

Then this I Power Seed is for you. 

 

This is an incredibly funny video and I have used it many times and the humor in it drives home a valuable message you want to provide.  And because of its humor, they can relate to it and remember it.

 

Enjoy!

Original Video

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Videos

Routine Can Be Made Fun

by IPowerIdeas June 16, 2023

Who does not like a funny airline video.  This video will leaving them laughing in the isles.

 

This I Power Seed is for you if you want to hit a home run.

 

This is a funny video and I have used it many times illustrating that even the most mundane and routine tasks can be made fun, engaging, and memorable. 

.

Enjoy!

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Quotes

Wise and Humane Management

by IPowerIdeas May 27, 2023
"Wise and humane management of the patient is the best safeguard against infection."
Florence Nightingale
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Teamwork
Leadership VideosManagement

Team Work

by IPowerIdeas May 11, 2023

This was a very funny video I have used numerous times in team work coaching sessions.

 

It provides a very creative solution to the goal at hand.  I have used it during team building meetings with my team to demonstrate teamwork in a funny way.  It breaks the ice as we learn about teamwork, which can be over-expressed and you get that glazed-over eyes look when you use the word.

 

The I Power Seed is, breat creative and search outside of the box for solutions.  It will provide innovative solutions, especially when coupled with collaboration (which is in another post).

 

Enjoy!

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Consistent Work
Management

How to Get Consistent Work From an Employee

by IPowerIdeas July 24, 2019

As I read this, my own experience reminds me that most people intrinsically want to do a good job for you and want to improve as long as they know expectations and have someone to help provide the tools to change or modify their work when they need to become more consistent. 

The second key thought that comes to me is having the right people in the right spot. As you read the post, think about your team members and if they are in the right spot or not and if that might be part of the inconsistent work.


Below is a good article about how to help get consistent work out of your employees.

Enjoy!

 

Dear Candid Boss,
How can I better manage an employee whose work seems to alternate between excellent and sloppy? How can I get the consistent quality that I know they can produce?

Signed,
Tired of the Unpredictable


Dear Tired of the Unpredictable,
I feel your pain! If an employee sometimes delivers amazing results, and other times makes sloppy mistakes, the value of the excellent work is greatly reduced—for you, for the team, and for the employee.

There are three likely scenarios, and it’s important that you know which one you are dealing with. Talking one-on-one can give you a better sense of whether that employee is:

 

    • Unaware of the issue and in denial

    • Aware of it and dismissive of its importance

    • Aware and upset about it

If the Employee’s Unaware and In Denial…
Be prepared to discuss the details of several specific examples of sloppy work. If the employee begins offering excuses for the first one, reassure the person that you will listen to their point of view in a moment, but that you want to make sure they understand the whole situation before they respond.

When you share your examples of lackluster work, show don’t tell. Don’t say, “It was sloppy.” You need to be more specific. Say, “There were 57 typos that spellcheck could’ve caught.”

 

If the Employee’s Aware and Dismissive…
Make the impact of the sloppy work really clear—including the consequences for the team. For example, do other people have to spend extra time double-checking this employee’s work?

Most importantly, make the impact of the sloppy work on the employee’s reputation and career prospects really clear. Careless mistakes generally cause others to question a person’s work consistently, so they don’t get “credit” for the exceptional work they do—and could potentially cause them to lose out on promotions or even lead to termination.

 

If the Employee’s Aware and Upset…
Be prepared to show that you care about the person’s growth and are dedicated to helping them solve whatever is causing the problem. If the employee knows about the problem and is upset about it, there’s no need to beat them over the head with specific examples or the impact.

Instead, take some time to show compassion—but don’t back off your challenge that they can and must do better. Reassure the employee that you have confidence in their abilities. Be prepared to discuss the details of specific examples of excellent work, and what made those particularly exceptional. That empowers the employee with information they can use to improve their other work.


 

In all cases, end by asking the employee what their plan is to deliver top-notch work more consistently. If they have a clear plan of action, you know you’ve gotten through. If they don’t, either they still don’t see it as a problem or don’t know what to do about it—in which case you’ll need to work out the specific expectations for that behavior change.

 

 

This is a tough problem, but here’s the good news: This person’s clearly capable of doing a great job. Ignoring the issue puts a burden on your team, on you, and ultimately doesn’t do that person any favors. But, helping them figure out why those sloppy mistakes occur is key to helping the person do great work.

 

Original article: How to Get Consistent Work From an Employee
By Kim Scott

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Looking for
Management

What Exactly Are We Looking For?

by IPowerIdeas June 25, 2019

I really enjoy reading and relating to the stories and advice provided by Patrick Lencioni (and The Table Group). That is illustrated in his article which resonated with me and reinforces his ideology of an ideal employee, one that is Humble, Hungry, and Smart (from his book “The Ideal Team Player”).

 

I included some highlights from the article as “I Power Seeds” and my personal experience is that these ideals apply to employees no matter the industry or business model. I have utilized them as cornerstones of my interview process and hire the best employees – get the right people in the right spots and you will consistently experience high-performing employees and incredible results.

 

The article is written and based around the NFL and how teams evaluate and pick the best players for their teams – ones driven for success and to win.

 

 

To help, I added “(employee)” after the word “player” to help visualize these thoughts as they apply to a business environment.

 

 

Enjoy!


 

 

Of course, beyond the physical evaluations that teams do to assess potential talent, GMs and coaches also conduct interviews and administer psychological tests. But the first big question that they need to answer is, “what exactly are we looking for?” I suggest asking three questions that will indicate whether the young men they’re evaluating possess the three required virtues of an ideal team player. These are questions that, if they had been applied to past draftees, could have helped teams avoid a great deal of pain, criticism, and unnecessary expenditures, and identify players who were much better than their measurables would have suggested.

 

 

First, is he HUMBLE? Humility is a tricky word, because most people misunderstand its meaning. It is not a lack of confidence.

 

 

A humble player (employee) will be one who knows what his strengths are, and is willing to acknowledge them even if he doesn’t feel the need to do so often. He’ll also know his weaknesses, and his needs for improvement, and spend more time focused on those. Players (employees) who lack confidence, who are overly deferential and afraid to acknowledge their skills, are not humble.

 
 

“C.S. Lewis explained this well when he said, “humility is not thinking less of yourself, but rather thinking about yourself less.”

 

Having said all this, what teams need to avoid most of all are players (employees) who are self-promoters, always seeking attention and affirmation. They will almost always regret taking an ego-driven player (employee), regardless of his level of talent. Take, Joe Montana over Joe Namath. Okay, I’m old. How about Larry Fitzgerald over Dez Bryant, or Nick Foles over Johnny Manziel?

 

 

Second, is he HUNGRY? This is as simple as it is critical. The fact is, some players (employees) get drafted and decide they’ve arrived. All their hard work has finally paid off. Other players (employees), the hungry ones, feel more pressure than ever to prove themselves. They want to get better, and their motivation is about playing the game rather than living the life.

 

I’ve found that hunger is the hardest of the three virtues to teach. It seems that it is instilled in most people when they are quite young, often as a result of parenting, or influences from teachers or coaches. The telling sign of a hungry player (employee) is that he is never quite satisfied, and doesn’t have to be reminded to do more.

 

 

Think about Jerry Rice and Tom Brady. Anyone who tells you that they are naturals is mistaken. No different than the world’s best musicians, doctors or teachers, they simply get more out of what they have because they outwork everyone else. Period.

 

 

Is he SMART? I’m not referring to intellectual capacity here, and I’m certainly not suggesting that teams rely on the Wonderlic test, which is something like an SAT for pro football players (employees). In the context of a team, being smart is having common sense in the way you deal with people.

 

 

A smart player (employee) knows how his words and actions affect his teammates. Whether he is in the huddle, the locker room, or in front of a reporter, he understands the ramifications of his behavior and is intentional about how he influences the people around him.

 

 

Players (employees) who aren’t smart, even if their intentions are good, often create problems that their coaches and team executives have to clean up. They create off-the-field distractions, sometimes on the sidelines, that diminish their on-field contributions.

 

 

So how does a well-intentioned coach or executive go about discerning which players (employees) are humble, hungry and smart? Of course, interviews are important. Unfortunately, agents make this a little harder than it once was by hiring consultants to prep their athletes to behave diplomatically. Still, looking for the right answers to targeted questions is telling.

 

 

For instance, ask a player (employee) about his accomplishments and look for answers that include the word “we” more than “I.” Ask him what his coaches and teammates would say about his work ethic, and he’ll be more likely to give you an honest answer, afraid that you might actually ask those coaches and teammates for their opinion. Ask him about the toughest teammates (or cross-functional departments within a company they worked for) he had to deal with and how he managed that situation. When you ask for specifics, you’ll know the difference between generic, rehearsed answers and genuine, detailed ones.

 

 

Beyond the interview itself, watch the players (employees) when they aren’t being watched. How do they behave while they’re waiting to run, jump or lift? How do they interact with others? Heck, watch them when they check into the hotel and see how they treat the person at the front desk of the hotel, or anyone else they come into contact with (such as how they greet the receptionist/greeter, answer others’ questions, etc).

 

 

Additional Resources

 

 

The Table Group
An ideal team player embodies three virtues: humility, hunger and people smarts. The power this combination yields drastically accelerates and improves the process of building high-performing teams.

 

 

The site contains FREE resources and tools – check it out!

 

Buy the book – The Ideal Team Player on Amazon

 

Book Overview on: I Power Ideas

 

 

Here are a couple good videos I found:

https://www.youtube.com/watch?v=8d0wta9pXT0Humble

 

 

Hungry, Smart – An Ideal Team Player

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Happy leader
FeaturedLeadership

What NOT to do as a Leader

by IPowerIdeas June 19, 2019

Here are some insightful views on what leaders must avoid at all costs. As you become a leader or hone your skills as an effective leader, these might seem apparent of what not to do, but we don’t always consistently practice them. From my experience, if you consistently keep them out of your daily practices, you will create a culture of trust and teams that are results-driven.

 

Enjoy.

 

https://youtu.be/Xy2_75ckF0Q?t=24
Bad Leader vs Good Leader

 

Become infatuated with yourself.
Some leaders believe everything is about them, and whatever they say is right. When you become self-absorbed or have an exalted ego, you create your own sense of reality and it is impossible to get other team members to trust you. Trust is an essential (see 5 Dysfunctions post for more on trust). Without it, leaders are unable to generate buy-in from team members at any level of the organization.

Divide instead of unify.
A true sense of community is necessary to move a health system forward. Everyone must be willing to put their shoulders to the wheel together, and that is impossible when animosity festers among team members. Some leaders think a highly effective, motivational tactic is to encourage competition among members of their C-suite, but you would be hard pressed to find a successful sports team that thrives on this dynamic. The greatest teams in any sport come out of the locker room ready to fight for each other, and they understand that resentment undermines any chance of success. The same holds true for healthcare organizations, and leaders who think otherwise are doomed.

 

Choose the wrong people.
Being a leader requires putting yourself under a microscope, which can be difficult and uncomfortable for many people. The worst way you can react to those feelings is by surrounding yourself with sycophants whose best quality is their affirmation of your insecurities. Some leaders would rather create a circle of unqualified “yes-men” than team players who have the courage to speak their minds and disagree with their boss. Don’t demonize those who disagree with you. And remember that ideological alignment is not the basis for effective team building, so don’t let a need to be liked cloud your better judgment.

 

Never saying you are sorry or wrong.
In keeping with my previous point, while all leaders need to be confident, they also need to be open-minded and willing to consider opposing views. Excessive self-confidence can lead to the unfortunate and often-disastrous consequence of believing that you are always right – even when the evidence shows otherwise. Taking accountability by admitting failure and acknowledging it is a strength, not a weakness. (see The Ideal Team Player post for more on humble, hungry, smart)

 

Blame your predecessors.
Rather than take responsibility for the state of their organizations, some leaders would rather blame their predecessors. While they think this clears their plate of any blame and gives them the air of infallibility, all it does is establish a culture absent of accountability, where blame passes from one employee to another. “Success,” as Winston Churchill so aptly stated, “going from failure to failure without losing your enthusiasm.” All leaders make mistakes and all decisions have downsides. To burnish your own reputation by ignoring the accomplishments of those who came before and excessively focusing on the negative avoids an essential element of leadership – taking responsibility.

Take communication style for granted.
Some leaders think content trumps communication, but how you spread a message is as important as the message itself. Make time for face-to-face interactions with team members at every level, and don’t be afraid to engage people through technology. However, never hide behind technology as a means of avoiding in-person interactions.

 

Lower the bar on civility.
Leaders set the example for how employees should treat each other, and must be able to apologize to people they may have wronged, which demonstrates the value of humility. If leaders do not embody these positive values, the bar for civility will be lowered for all employees, and the results can be toxic and destructive.

 

Original Article by Michael J. Dowling

 

 

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The-Phoenix-Project
BooksFeatured

Seriously? You Have Not Read It Yet?

by IPowerIdeas June 13, 2019

The Phoenix Project

Are you looking for a book that breaks apart from the mainstream content and one that provides a fresh change on how a management and leadership book is written?  If you excitedly said “yes”, then this is the book for you.

 

When someone recommended this book to me to read, I was a little hesitant as I was looking
for a book to continue my learning mindset, currently focused on increasing my leadership knowledge and skills.  This book was not a typical management or leadership book; one that is filled with facts, statistics, studies, etc.  It was a fictional story.  What kept my initial interest in reading it was my hope it was going to be as interesting, engaging, and informative.

 

To say the least, I was thoroughly engaged and took away numerous ideas and thoughts and
immediately incorporated several of the concepts into my daily routines, activities, and how I manage and lead.

I Power Ideas Warning:  The following contains a glimpse into the book.  For those of you who avoid spoilers at all costs – alert – read the book before reading the following.  For those who can handle a preview and some takeaways, keep on reading.

 

The book contains fictional situations that will resonate and stick with you and you will find yourself reflecting back on, again and again.  I found myself several times having “water cooler” conversations about the characters in the book which elicited lots of laughs and meaningful meanings at the same time.

 

You will really dislike Sarah and you will see the constraint of Brent within your own organization.  Pay attention to Erik, he has some excellent insights.  Ok, I have said too much – go get the book!  (even the audio is excellent, I recommend it) So, if you have not already done so, read this book!  You will not regret a single minute’s reading (or listening).

 

It is an easy read and thus a quick read. It left deep impressions on me and evoked several “ah-ha!” moments.

 


 A few I Power Seeds based on The Phoenix Project

Ockhams Razor

They took a lot of time to dig down into the root cause of a problem they experienced – they asked what was done that could have caused a significant outage.  They could have come to the same conclusion if they had just asked what was done throughout the organization/business units.  This does not always work, but many times it does.  For example the authors offer a comparison to Occam’s  Razor.  Occam’s Razor is the problem-solving principle that essentially states that “simpler solutions are more likely to be correct than complex ones.”  When presented with competing hypotheses to solve a problem, one should select the solution with the fewest assumptions.

 

The lack of most of the character’s positions of being proactive caused other issues (domino effect) with the company.  They did not follow up on work in progress (WIP) or implemented changed from other business units (should have used systems thinking and the inter-dependencies), such as the possible hard drive failures on the SAN.  This is a great example in the book and once you read it, you will be able to better recognize the same issues or inter-dependencies within your own work environment. 

 

From the story, Erik explains there are 4 types of work.  They appear to be common sense but they all play an important part.

 

1. Business Projects
These are business initiatives, of which most Development projects encompass. These typically reside in the Project Management Office, which tracks all the official projects in an organization.

 

2. Internal IT Projects
These include the infrastructure or IT Operations projects that business projects may create, as well as internally generated improvement projects (e.g., create new environment, automate deployment). Often these are not centrally tracked anywhere, instead residing with the budget owners (e.g., database manager, storage manager, distributed systems manager).

 

3. Changes
These are often generated from the previous two types of work and are typically tracked in a ticketing system (e.g., Remedy for IT Operations, JIRA, or an Agile planning tool for Development). The fact that two systems exist to track work for two different parts of the value stream can create problems, especially when hand-offs are required.

 

4. Unplanned Work or Recovery Work
These include operational incidents and problems, often caused by the previous types of work and always come at the expense of other planned work commitments.

 

Why Do We Need To Visualize IT Work And Control WIP?

From the book:  “My favorite (and only) graph in The Phoenix Project shows wait time as a function of how busy a resource at a work center is.  Erik used this to show why Brent’s simple thirty-minute changes were taking weeks to get completed.  The reason, of course, is that as the bottleneck of all work, Brent is constantly at or above one hundred percent utilization, and therefore, anytime we required work from him, the work just languished in queue, never worked on without expediting or escalating.

 

Here’s what the graph shows: on the x-axis is the percent busy for a given resource at a work center, and on the y-axis is the approximate wait time (or maybe more precisely stated, the queue length).  What the shape of the line shows is that, as resource utilization goes past eighty percent, wait time goes through the roof.”

One of the memorable concepts I took away was regarding constraints and work in progress (WIP).  With constraints and too much WIP, you are not focused and thus it’s like chasing your tail.  If you have so much WIP and you have no time in your schedule for unplanned work, then things will continually get put on the back burner and your backlog will only continue to grow.  That is one of the powerful examples written in the book and once the characters finally identified the constraint(s) and resolved it, only then did the backlog begin to shrink.  This is what the Japanese saw in production and found ways to keep the work in progress (WIP) while removing or bypassing the constraints.

 

Another example that is provided in the book is changing focus of programmers  and how it wastes brain cycles to constantly refocus (context changes) and is considerably less productive and causes one to be more tired and fatigued.  There are many recent studies I have read that strengthen this that multitasking is significantly less productive than just focusing on one thing and getting it done.

 

Another great point highlighted in the book is how to find ways to automate and deliver simpler chunks.  We know that, for one example, this was key in the auto industry (Ford and Toyota).  We also see it in the technology world with scripting and how it automates processes to be significantly more efficient.  And smaller chunks or work is a Scrum concept and rather than a legacy process of waterfall development, smaller simpler projects (stories) are put into place making the go to production significantly faster, more efficient, and with consistent results.

 

There is so much more in the book.  Get it, read it, learn from it, and implement its concepts.  You will see results right away.

 

Leave comments and share your thoughts and ideas.

Short video with Gene Kim

Synopsis from Amazon:

 

Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project ismassively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill’s entire department will be outsourced.

 

With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a  manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited.

 

In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they’ll never view IT the same way again.

 

Buy the book on Amazon

 

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The Checklist Manifesto
BooksFeatured

The Checklist Manifesto

by IPowerIdeas June 10, 2019

You Will Not Want To Put It Down!

 

The Checklist Manifesto by Atul Gawande – a leadership-style book that is an excellent and engaging read.

 

If you have not already done so, read this book! You will not regret a single minute’s reading. It is filled with information and ideas for incorporating them into your personal and professional experiences.

 

It is a page-turner and thus a quick read. It left deep impressions on me and evoked several “ah-ha!” moments.

 

A few I Power Seeds based on The Checklist Manifesto

warning

Warning: The following contains a glimpse into the book. For those of you who avoid spoilers at all costs – alert – read the book before reading the following. For those who can handle a preview and some takeaways, keep on reading.

 

The book contains vivid true stories and situations that will stick with you and you will find yourself reflecting back on again and again. One story has to do with an emergency operating room, a critically wounded patient who was the victim of a stabbing and root cause analysis.

 

Seedlings:

We Don’t Know It All

  • Regardless of our knowledge and length of time in our professions, we don’t know it all. Many challenges are now more complex and previous go-to solutions or fixes are often inadequate or obsolete.
    • We all need to work well together. Even high-level specialists, rely on others across the team to complete their time-sensitive and critical functions as part of the holistic solution.
  • The days of ‘general surgeon’ are long gone.
    • Now surgeons focus within a particular specialty. Current technology is another example of complexity. Coding, servers, and networks 15 years ago were much simpler than today’s evolved and significantly more complex technologies providing services in today’s technology industry is much more complex too. For example, a Cisco Certified Network Associate (CCNA) now has numerous specialties.

Checklists and Solutions

    • Traditional methods or practices are not always foolproof.checklist
    • The simple suggestion for implementing a checklist in an operating room was initially not welcomed, even overlooked. Later, it was credited for saving lives.
    • Timing is everything. Administering a surgical patient an antibiotic within 60 minutes of the first incision reduced infections by 50%. Even giving the same antibiotic 30 seconds before an incision showed significant effectiveness as well. Wait longer than 60 minutes and the antibiotics could ware off and be ineffective.
    • The book highlights a statistic that is incredible – half the patients in one study had to have their surgeries redone or fixed as a result complications or errors from the original procedure. How many times do we have to go back and fix something caused by errors that could have been avoided by utilizing a checklist? What comes to my mind is the old, nearly fool-proof, saying, “measure twice, cut once.”
    • There are many steps to complete complex solutions.
    • Major advances over the past several decades are attributed to tracking and communication. As an example, buildings are built safer, now a .0002% failure rate and are constructed in a third of the time due to mandatory and detailed checklists.
    • The author asks us to identify our personal tolerance levels relevant to “acceptable.” Incentives play a significant part in goal achievement. (I think this is something we all know, but maybe overlook.)

Root Cause (example)
The book highlights the example of Dr. Snow related to his work in tracing the source of an outbreak of cholera in London, in 1854. At the time everyone thought cholera was airborne. Dr. Snow went on a hunch. He felt it was something else. He was creative and looked outside the norms to map it out leading him to discover the source was a water well that had a cesspool leaking into it. He found the root cause which inspired the adoption of fundamental changes in water and waste systems. He is credited for a significant improvement in general public health around the world.
(https://en.wikipedia.org/wiki/John_Snow)

washing hands with soap

Always Use Soap (example)
•  Another example in the book was the availability and use of hand soap to help rid the geographical area of illness and disease in Karachi. Diarrhea, pneumonia, etc. fell as much as 50% in one year by utilizing soap with an antibacterial agent in it. The sad part is the residents had soap, but they were poor and wanted to “save it.” Handing out free soap resolved that part of it.

•  The second part came down to instruction on washing significantly more, routinely, and properly. The free soap smelled and felt good, even better than the soaps they were saving, so it encouraged them to use it more frequently and longer, thus reducing illness causing bacteria.

•  So much of our common knowledge and many of the practices we take for granted today were unknowns in previous times.

 

Speak Up and Listen (example)
Another example in the book has to do with a surgical assistant who did not speak up and a surgeon that the assistant worked with who did not like to listen to and accept observations from others. The author provides examples of where speaking up could have prevented failure and/loss of life. The author also provides other moving examples on the importance of speaking up and listening.

 

Final thoughts on Checklist Manifesto
Many of the doctors in the studies highlighted in the book were change adverse as were many of the hospital administrators who did not want to enforce a checklist policy, but when 24 people from one very small study survived because of the proper use of a good checklist the results speak for themselves. As a patient, wouldn’t you want the team treating you or your loved ones to utilize a simple checklist?

 

Short-term thinking people complain about checklists as they say it adds time and effort to sometimes chaotic timetables and schedules. What they fail to realize, is that checklists actually reduce gaps in wasted time and resources and often mitigate touching things twice.

 

Many think checklists are beneath us, or that they reflect weaker minds. We have had a strong held belief that the great minds don’t need notes or checklists. Sound familiar? Checklists remove human egos, especially when highly skilled and experienced people are working together. A checklist removes the subjectiveness and interpretation between people.

 

This was a great book that I could not put down. Go get it and read it – you will really enjoy it.

 

Please leave any comments on the site.


Here is a demonstration of a failed attempt to use the WHO Safe Surgery Checklist. This clip shows how implementation of the Checklist without obtaining buy-in from clinical staff and providing appropriate education in the checklist use.

Please also watch the video on how to use the checklist in a fashion that improves patient safety:

Here is a summary of the book: 

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KPIs and CSFs
Management

Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)

by IPowerIdeas June 3, 2019

It is often said that if something is important it needs to be measured.

 

If you want success, measure it.

 

If you want continuous improvement, it must be measured.

 

As a manager it is important to show the completion and success of a task or project. One of the key ways we can show success is through measurement. Basically we have data at the start and at the finish of a project to show what results were accomplished. As a manager you utilize this data for performance reviews of your staff and departmental processes as well as this data demonstrates to leadership or upper management what was accomplished. We all know leadership relies and thrives on numbers and measurements.

 

Measurement comes in many forms and varying difficulties to get. No matter what it is or how you get it, as a manger we need to find ways to measure it. Some of the harder areas to measure, for example, might be how you could measure someone who works in a drive-up window or say someone who generates purchase orders. Each job has its own challenges because many times it is hard to quantify measurements and many times the factors that go into the measurements are not controlled by the employee (such as how many people come through the drive-up or how many people place orders that need a purchase order).

 

I am a proponent on continuous improvement processes, as highlighted in ITIL’s CSI, and the key ingredient of continuous improvement is measurement. Anything of value needs to be measured. In management we need to show where we were, where we are now, and where do we want to be.

 

Again, an important and integral part of being a successful manager is measurement. Such measurements should include a critical tool – key performance indicators (KPIs).

KPI

And in order for us to measure accurately, we need to determine and create the qualitative factors that are the foundation on how the measurements will be accomplished.  This is done via critical success factors (CSF).

To get you started with KPIs and CSFs, I will provide you a couple of nuggets to get you started in your deeper dive. KPIs and CSFs are critical tools for managers to analyze and reflect in order to make data-driven decisions. Decisions that can have far-reaching ripple effects. And having these decisions backed up by proven tools and data will only help with their success.

 

Key Performance Indicator (KPI) – from Wikipedia:
A key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages.

 

Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.), and sometimes success is defined in terms of making progress toward strategic goals.

 

Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization. What is important often depends on the department measuring the performance – e.g. the KPIs useful to finance will differ from the KPIs assigned to sales.

 

Since there is a need to understand what is important, various techniques to assess the present state of the business, and its key activities, are associated with the selection of performance indicators. These assessments often lead to the identification of potential improvements, so performance indicators are routinely associated with ‘performance improvement’ initiatives. A very common way to choose KPIs is to apply a management framework such as the balanced scorecard (we will go deeper in another post).

 

Critical Success Factor – from Wikipedia:
A critical success factor (CSF) is a management term for an element that is necessary for an organization or project to achieve its mission.

 

A CSF is a critical factor or activity required for ensuring the success of a company or an organization. The term was initially used in the world of data analysis and business analysis. For example, a CSF for a successful Information Technology project is user involvement.

 

“Critical success factors are those few things that must go well to ensure success for a manager or an organization and, therefore, they represent those managerial or enterprise areas that must be given special and continual attention to bring about high performance. CSFs include issues vital to an organization’s current operating activities and to its future success.”

 

In Summary
Critical success factors (CSF) and Key Performance Indicators (KPI) are the useful tools applied to get a successful business. They collectively account for the business’ control and growth.

 

KPIs are defined as the tools to measure the performance of any organization and they only indicate what the success rate or level is.

 

You can find additional details at BSCDesigner:

 

The CSF is the cause of your success or what is required for the success. A CSF can be defined as ‘what should be done in order to get successful?’

KPIs are the effects of your action – they indicate what you are doing. KPI is defined as ‘are we successful?’

 

From BSC Designer:
CSFs are taken to be general for all kinds of business like profits, leadership, mature assessment, correctly distributed responsibilities and role of people, systematization of each process, definite goal or rightful implementation of improvement plan etc., but KPIs are not so much general, rather they are set according to the priorities of a particular organization like for a financial organization finances are concerned, in educational institutions indicators are related to the standard of studies or other things related to students.

 

KPIs are usually quantitative, i.e. in the form of a ratio or percentage values while CSFs are more of qualitative nature like ‘what makes customers satisfied?’ it can’t be measured, but it can only be discussed or analyzed.

KPIs are somewhat dependent, they alone are no use, but require some other data to be compared to in order to analyze the performance while CSFs clearly indicate what is to be done in order to succeed or what issues should be taken under the company’s effort.

 

There is a lot of great information on the pages noted above as well as the included PDFs.  For more information, please go to the individual sites.

 

18 Key Performance Indicator (KPI) Examples Defined

Additional Resources / Links

The Difference Between Key Performance Indicators KPIs and Critical Success Factors CSFs

30 KPIs To Measure Performance (& How To Choose & Track Them) - ClearPoint Strategy

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Scrum Team
FeaturedFrameworks

Creating a Highly Effective Scrum Team

by IPowerIdeas May 22, 2019

 – Everything You Need to Know

 

What makes up a Scrum team? Who does what? And how can you strengthen your team so it gets to ‘Done’?

 

These are some of the questions asked when setting up an effective scrum team. I have consolidated an informative summary – I Power Seed – along with other helpful articles on scrum teams.

 

As a side note, I have taken parts of the Scrum framework and use them in other parts of my leadership practices and have made a significant difference. Try it yourself and you will see and experience that the Scrum framework is proven and effective.



I have also included some additional resources at the bottom of this post.

 

Who Constitute the Scrum Team?
The Scrum team is a well-structured team dedicated to delivering quality results or products to the customer. They work in a certain time frame that is comprised of several sprints (time-box duration of less than 30 calendar days). After each sprint, the Scrum team should have completed a product increment until the very last sprint, in which they should have delivered a complete product that meets the customer’s expectations.

 

The Scrum team is made up of the following:
– Scrum Master
– Product Owner
– Development Team

 

The stakeholders are the people outside the Scrum Team but have a specific interest and knowledge in the product.

 

The Scrum Master
This person is primarily responsible for promoting and supporting Scrum. As the name suggests, they have the expertise and knowledge on Scrum methodology – its theory, rules, practices, and values . If anyone has questions about the Scrum process, they seek help from the Scrum Master. This person also works with external people (such as the stakeholders) to understand which of their interactions are helpful and which are not.

 

The Scrum Product Owner
The Product Owner has the sole responsibility of managing the Product Backlog. He has the expertise and knowledge about the product that has to be delivered and closely works with the stakeholders and the customer in order for the Scrum Team to understand the specifics of the project and the results they need to achieve. The product owner has a solid understanding of users, the marketplace, the competition, the client’s desires and expectations, and the future trends of the system or product being developed. To sum it all up – the Product Owner does whatever is necessary to build the best product possible.

 

The Development Team
The development team is composed of professionals who have the skills, background and capability to carry out the items from the Product Backlog so the Scrum Team could deliver a potentially releasable product increment at the end of each sprint. It is important to note that the development team is are self-organizing. Meaning, neither the Scrum Master or the Product Owner can instruct them on how to perform their task or carry out the backlog items. They are also cross-functional, possessing all knowledge required to deliver a working product. As to the size, the development team is small enough to stay agile but big enough to complete the sprint.

 

The Stakeholders
Again, the stakeholders are not directly involved in the Scrum Team. But they have a specific interest and knowledge over the product. The stakeholders are represented by the Scrum Product Owner.

 

What an Ideal Scrum Team Looks Like
The three components of the Scrum Team have to work together to get to ‘Done’. Each of these three roles, while remaining independent as to the tasks and scope, should synergize. After all, they are a team.

Taking into account the following qualities and characteristics should help you establish a highly efficient Scrum Team:

  • The Scrum Team members share the same norms and rules.
  • They are empowered. It is only when the team is empowered could they work with the highest level of motivation and performance.
  • The team is small and has no sub-teams. During the sprint planning, a very important matter that the Scrum Team discusses is the capacity of the development team. They should have enough people to perform the tasks/backlog items.
  • They should be co-located. The Scrum team revolves around collaboration. Ideally, they should meet daily, face to face.
  • The members work full time as the sprint has a very limited time period.
  • They take time to learn to work together, learn together, and make changes together.
  • They are transparent.
  • The Scrum team is cross-functional. They have to be multidisciplinary. The members of the development team are not differentiated by their skills or profession. They are all called “Scrum Team Member”.

 

If you want to read more, check out the original article by Luís Gonçalves

 

Additional Resources:

The Ideal Scrum Team Composition for Agile Development

Identify the Members of the Scrum Team

The 5 + 1 values of highly effective Scrum teams

6 Must Have Skills to Become a Notable Scrum Master

The Scrum Guide

 
https://youtu.be/vLd6xIrlNvI?t=36
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Leader-vs-Boss
FeaturedQuotes

Difference Between a Leader and a Boss

by IPowerIdeas May 21, 2019
Theodore_Roosevelt



“People ask the difference between a leader and a boss. The leader leads, and the boss drives.”
– Theodore Roosevelt

 

Not sure if you are a boss or a leader? Here are a few I Power Seeds to offer insight.

 

From the article “Leader vs Boss – The 6 Major Differences”

 

Difference #1: The focus
A boss the end objective is profit


A leader is focused on changing people and the organization

 

Difference #2: The driving force


The boss, the motivation stems from the focus on standards


The leader is driven by the values they hold dear

 

Difference #3: The approach to work and objectives
A boss approaches work in an administrative fashion
A leader approaches the work through innovation and collaboration

 

Difference #4: The source of authority
The boss gets his or her authority from the position
The leader receives his or her authority from an internal place

 

Difference #5: The way to communicate and delegate
A boss uses communication as a way to delegate tasks and responsibilities among his or her subordinates


A leader uses communication that is more participatory, collaborative, and provides positive feedback

 

Difference #6: The level of accountability
A boss delegates responsibility and therefore, places accountability on the shoulders of the person performing the specific tasks and the emphasis is on having someone accountable for the failure, not so much the understanding of what went wrong


A leader the full accountability is on the leader’s shoulders – the ethos of learning from mistakes is at the heart of the leader’s strategy.

 

Original Article

I found this infographic that I really liked.
From Volaris

Couple of articles that are helpful:
Management and Leadership Like a Bike?
Leadership is more Than Leading – Show You Care
Difference Between Boss and Leader from Villanova University

 
https://youtu.be/YT_bEHqbuTU?t=11
 
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Exceptional Employee
FeaturedLeadership

Ten Ways To Spot A Truly Exceptional Employee

by IPowerIdeas May 20, 2019

I enjoyed this article as it was concise and offered some good insights to help ensure you spot and hire exceptional employees. I know I want the right people in the right spots (as I look for those who are Humble, Hungry, and Smart).

 

We spent a lot of time on technical skills, experience, and knowledge but we are finding solid evidence that emotional intelligence (EQ) is actually more important.

 

In my 20 years’ experience I have fond that I can teach someone with basic aptitude and technical skills all day long but cannot teach someone nearly as much or as deep on emotional intelligence (EQ).

 

This is an excellent article that will help you identify and hire exceptional employees. Employees with excellent emotional intelligence (EQ) to help you get the right people for the right jobs. (the “I Power Seed“)

 

Here are a couple links to additional resources to assist you in learning more:

 

Books:
Emotional Intelligence 2.0
Emotional Intelligence: Improve Your EQ For Business And Relationships – Unleash The Empath In You
Reading People

 

Articles:
Blob Tree and the “What and Why”
Why Attitude Is More Important Than IQ
DISC Profiles Overview
The Ideal Team Player
5 Dysfunctions of a Team

 


A recent international study surveyed more than 500 business leaders and asked them what sets great employees apart. The researchers wanted to know why some people are more successful than others at work, and the answers were surprising; leaders chose “personality” as the leading reason.

 

Notably, 78% of leaders said personality sets great employees apart, more than cultural fit (53%) and even an employee’s skills (39%).

“We should take care not to make the intellect our God; it has, of course, powerful muscles, but no personality.”
– Albert Einstein

 

The problem is, when leaders say ‘personality’ they don’t understand what they’re referring to. Personality consists of a stable set of preferences and tendencies through which we approach the world. Being introverted or extroverted is an example of an important personality trait.

 

Personality traits form at an early age and are fixed by early adulthood. Many important things about you change over the course of your lifetime, but your personality isn’t one of them.

 

Personality is distinct from intellect (or IQ). The two don’t occur together in any meaningful way. Personality is also distinct from emotional intelligence (or EQ), and this is where the study, and most leaders for that matter, have misinterpreted the term.

 

The qualities that leaders in the study called personality were actually emotional intelligence skills. And unlike your personality, which is set in stone, you can change and improve your EQ.

 

Exceptional employees don’t possess God-given personality traits; they rely on simple, everyday EQ skills that anyone can incorporate into their repertoire.

 

Leaders don’t need to go searching for these skills either (though it doesn’t hurt when you find them); their duty is to help everyone on their team harness these skills to become exceptional.

 

Just consider some of the EQ skills that leaders and managers commonly mislabel as personality characteristics. These are the skills that set exceptional employees apart.

 

They’re willing to delay gratification.
One thing an exceptional employee never says is, “That’s not in my job description.” Exceptional employees work outside the boundaries of job descriptions. They’re neither intimidated nor entitled; instead of expecting recognition or compensation to come first, they forge ahead in their work, confident that they’ll be rewarded later but unconcerned if they’re not.

 

They can tolerate conflict.
While exceptional employees don’t seek conflict, they don’t run away from it either. They’re able to maintain their composure while presenting their positions calmly and logically. They’re able to withstand personal attacks in pursuit of the greater goal and never use that tactic themselves.

 

focus_employees

They focus.
Student pilots are often told, “When things start going wrong, don’t forget to fly the plane.” Plane crashes have resulted from pilots concentrating so hard on identifying the problem that they flew the plane into the ground. Eastern Airlines Flight 401 is just one example: The flight crew was so concerned about the landing gear being down that they didn’t realize they were losing altitude until it was too late, despite alarms going off in the cockpit. Exceptional employees understand the principle of “Just fly the plane.” They don’t get distracted by cranky customers, interoffice squabbles, or switch to a different brand of coffee. They can differentiate between real problems and background noise; therefore, they stay focused on what matters.

 

They’re judiciously courageous.
Exceptional employees are willing to speak up when others are not, whether it’s to ask a difficult (or “embarrassingly” simple) question or to challenge an executive decision. However, that’s balanced with common sense and timing. They think before they speak and wisely choose the best time and place to do so.

 

They’re in control of their egos.
Exceptional employees have egos. While that’s part of what drives them, they never give their egos more weight than what is deserved. They’re willing to admit when they’re wrong and willing to do things someone else’s way, whether it’s because the other way is better or it’s important to maintain team harmony.

 

They’re never satisfied.
Exceptional employees have unparalleled convictions that things can always be better—and they’re right. No one is ever done growing, and there is no such thing as “good enough” when it comes to personal improvement. No matter how well things are going, exceptional employees are driven to improve, without forgetting to give themselves a healthy pat on the back.

They recognize when things are broken and fix them.
Whether it’s a sticky desk drawer or an inefficient, wasteful process affecting the cash flow of the entire department, exceptional employees don’t walk past problems. “Oh, it’s been that way forever,” simply isn’t in their vocabulary. They see problems as issues to be fixed immediately; it’s that simple.

 

They’re accountable.
If you’re a manager trying to decipher a bungled report, “It’s not my fault” is the most irritating phrase in the English language. Exceptional employees are accountable. They own their work, their decisions, and all of their results—good or bad. They bring their mistakes to management’s attention rather than hoping no one will find out. They understand that managers aren’t out to assign blame; they’re out to get things done.

 

They’re marketable.
“Marketable” can mean many things. Inside the organization, it means “likeable.” Exceptional employees are well liked by co-workers. They have integrity and leadership skills (even if they’re not in an official leadership position) that people respond to. Externally, it means they can be trusted to represent the brand well. Managers know they can send these employees out to meet with clients and prospects without worrying about what they’ll say or do.

 

They neutralize toxic people.
Dealing with difficult people is frustrating and exhausting for most. Exceptional employees control their interactions with toxic people by keeping their feelings in check. When they need to confront a toxic person, they approach the situation rationally. They identify their own emotions and don’t allow anger or frustration to fuel the chaos. They also consider the difficult person’s standpoint and are able to find solutions and common ground. Even when things completely derail, emotionally intelligent people are able to take the toxic person with a grain of salt to avoid letting him or her bring them down.

 

Very funny video:

https://www.youtube.com/watch?v=7VRu8V3zhGs

 

Original article by Dr. Travis Bradberry

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ITIL 4 Foundation
FeaturedFrameworks

ITIL V4 Foundation Changes

by IPowerIdeas April 30, 2019

Are you ready for the new changes?

 

New changes are here for ITIL 4 and being a Certified ITIL Practitioner I wanted to know what was changed as well as provide a quick and high-level summary of changes (I Power Seed).

 

Hope you find the summary helpful.

 


 

Two Quick Points:

  • The focus in ITIL 4 is on service management principles, concepts and practices, rather than processes. This gives service providers more freedom to design tailor-made processes that work for the organization.
  • ITIL 4 also reflects recent trends in software development and IT operations, and includes advice on how to apply philosophies such as Agile, DevOps and Lean in the domain of service management.
 

What’s New In ITIL 4?  Here is a short video:

https://www.youtube.com/watch?v=tPYV9fpK1Yg
 

Here the Axelos book – ITIL Foundation 4 Edition

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

 

Standout #1: Let’s Start with the ITIL Practitioner Authors
Standout #2: The Acknowledgement of Enterprise Service Management
Standout #3: ITIL Practitioner’s Nine “Guiding Principles”
Standout #4: That CSI is Front and Center
Standout #5: There’s a Deep Dive into Metrics
Standout #6: That the “Continual Improvement of Metrics and Measurements” Is Included
Standout #7: The Organizational Change Management Chapter
Standout #8: Practical Advice and a Practical Toolkit

 

Here is a Really Good Summary Article:
10 Key Changes in ITIL 4 (and My Take on Them)

 

Change #1 – The ITIL v3 processes are now ITIL 4 practices
Change #2 – The ITIL service lifecycle has been replaced with the ITIL service value system (SVS) and the service value chain within it
Change #3 – There’s now a focus on the “co-creation of value”
Change #4 – The nine guiding principles of ITIL Practitioner are now seven
Change #5 – There are now even more ITIL 4 practices than there were ITIL v3 processes
Change #6 – The 4 Ps of service management are now the 4 dimensions of service management
Change #7 – CSI has changed
Change #8 – Governance now has a proper seat at the ITIL table
Change #9 – A brighter light has been shone on automation
Change #10 – Enterprise service management is and isn’t mentioned

 

Here is another video: Capgemini Academy – ITIL 4 vs ITIL 2011

https://www.youtube.com/watch?v=V77xAPD7JB4
 

Here is One Way for Training:
Lynda (.com)
Link: Preview of course for ITIL 4: Service Value Chain

 

If you have an hour, here is a deeper dive into the new changes: ITIL 4: The Changes, What’s New and How it Impacts You

https://www.youtube.com/watch?v=7MIRQa8JGhk
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12 Ways to Ruin a New Hire
Management

12 Ways to Ruin a New Hire

by IPowerIdeas April 25, 2019

This article resonated with me as I recently had an employee tell me that their start as a new hire was not smooth and provided a couple suggestions for our continuous improvement of our processes.  This article, included some of the same things I experienced.

 

It has been condensed and I encourage you to read it and then assess your own organization and its processes to ensure the best possible experience for your new hires.

 

In a tight tech talent market, a poorly planned or executed onboarding process can quickly inspire a new hire to jump ship to another offer.

 

Imagine yourself as the newest hire in IT, and on day one, you have no computer, no login or an incorrectly spelled email address. It happens. And when new employees don’t have a sense of their place in the business — or just don’t have a desk — it dramatically reduces their long-term chance of success in their new workplace.

 

IT leaders and other experts relayed some of the worst workplace mistakes they had witnessed, including onboarding nightmares that left new hires feeling isolated, unsuccessful, and even with regret about taking the position.  These pros also offered advice on how to get ahead of the process and greatly improve the chances of leaving a new hire feeling connected to the organization with a clear understanding of their role.

 

  1. Leave a hole in the chain of command
    The first few weeks are a time to tap into the enthusiasm and energy of a new hire – we don’t want a person to feel left out to dry.
  2. Withhold vital equipment
    Make sure your new hire has the tools and resources they need on day one.
  3. Leave them in the lurch
    In some instances, a new hire gets left out of the flow of the organization, and it goes beyond a forgotten laptop or ID badge. Again, don’t want anyone to feel isolated. As one provided example in the article, as part of my on-boarding process, I set up a “buddy system” as well as “contact a friend” to ensure the new hires have contacts to resources they will need.
  4. Introduce them to chaos
    The onboarding process offers the new hire a peek at the way the company gets things done, so it’s important to set the right tone.
  5. Firehose them with information
    The most frequent complaint from new hires is that they’re overwhelmed with information as they join the team (an information dump and overload all at once).
  6. Bring out the robots
    Hiring processes need to keep up with the times and that includes making sure your onboarding doesn’t turn into a rut for those running the process.
  7. Wing the welcome wagon
    Avoid relying on your IT team’s social skills to make a new hire feel welcome, and get ahead of the game and offer social opportunities into the onboarding experience.
  8. Skip the 1-on-1s
    If you’re continually canceling or rescheduling face-to-face meetings with a new hire, you may unintentionally send a message that the person isn’t important enough for your time.
  9. Leave no room for mistakes
    The worst thing you can do to a new hire is create environment that undermines them by not providing room to grow.
  10. Forget to set expectations
    Be clued in to how quickly a change will be expected. Make sure the culture of the organization is portrayed accurately during the new hire’s first days,
  11. Snub support
    A new hire can be undermined by providing marching orders mixed with a lack of support.
  12. Be blind to buyer’s remorse
    Checking in often is the best and simplest way to set the stage for a positive experience. In a tight market for top IT talent, it’s important to keep in mind that job seekers have plenty of opportunities to go elsewhere.
 

Full Article by Paul Heltzel

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Cost of Delay
Leadership

The Cost of Delay

by IPowerIdeas April 24, 2019

As a leader, do you normally look at the return on investment (ROI)?  Do you use it as a tool to make a decision or do you use it as a tool to determine if an investment had a positive outcome?

 

Most of us are effectively utilizing ROI as a measurement tool prior to and following our investment decisions.

 

I normally do too.  But there is also another very important metric tool to utilize – the cost of delay.

 

There is a famous Indian fable that tells a story of six blind men describing an elephant.  Each one thought he knew what it was: the tusks must be a spear, the tail must be rope, the rough feet must be a tree, etc.  Each felt he knew what he was touching based on their limited experience and perspective.  They did not get the whole truth because they did not seek to explore or try and get the whole picture.

 

It starts with asking the right questions.

 

So what is the cost of delay?  It is the understanding and communicating the impact of time against forecasted outcomes.  It provides the means to calculate and compare the cost of not completing or implementing something now, but rather making an informed strategic decision to complete or implement it at a later time.

 

In short – it’s where you need to ask what will cost us the most, doing it now or delaying its delivery.

 

First, start by associating a cost or ROI for each project, then determine the time it will take for each project, and then divide the time into money, which will provide the multiplier.  Once you have the multiplier, identify the delay of costs for each project at the very end of the time to identify the cost of delay.  Then look at the various sequence or projects and see the delay of costs for each one at the very end of the time to complete them all. (a detailed example is in the article, “Prioritizing to Minimize Cost of Delay” – referenced and linked below)

 

Cost of Delay (click to see image)
 

 

This is a short summary and baseline for calculating the cost of delay – an I Power Seed.  Please see additional resources below for a deeper dive. 

 

For those who have not utilized cost of delay I encourage you to try it, I think you will be surprised at the results.

 

For further research and understanding:

 

Prioritizing to Minimize Cost of Delay
https://www.leadingagile.com/2015/06/an-introduction-to-cost-of-delay/

 

Cost of delay: how to calculate quantitative cost of delay and CD3
https://smallbusinessprogramming.com/cost-of-delay-calculate-quantitative-cost-of-delay-cd3/

 

What is Cost of Delay?
http://blackswanfarming.com/cost-of-delay/

 

Calculating Cost of Delay for software projects
http://blog.plataformatec.com.br/2016/11/calculating-cost-of-delay-for-software-projects/

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FeaturedLeadership

Why Managers Should Care about Employee Loyalty

by IPowerIdeas March 19, 2019

Loyal employees are a major asset for a strong company.  Many businesses think that employees are automatically loyal just because they’re getting a regular paycheck.  The truth is loyalty isn’t for sale.  Loyalty has to be earned by the way you treat your employees.  Transforming your business isn’t easy.  You can’t do it alone.  Without the cumulative drive of a dedicated team, your business won’t last long.

 

How you Treat your Employees will Determine the Fate of your Company!

 

Often poor management lies at the heart of an employee’s departure.  People don’t leave jobs, they leave managers.  The manager is the company’s first point of contact with an employee, if that contact is bad, the relationship with the company will be bad and the employee won’t stay long.  If companies are going to excel, they need two things: Loyal Employees and Loyal Customers.  The link between employee satisfaction and productivity is long-established.  Research has found that happy workers are 12% more productive than their less satisfied counterparts.  Loyal employees = Loyal customers.  Loyal employees are worth more than their weight in gold.  They uphold your brand and ensure the sustainability of your business.  They go the extra mile.  They make it possible for you to win.

This is why progressive companies like Apple, Google, Amazon create excellent managers.  In my current position managing 30+ engineers, it is critical to have loyalty as it is an integral ingredient to the growth of my team and the success of providing value to our customers.  With trust and loyalty, the engineers go above and beyond to take care of our customers – brining value and creating longer term relationships with the customers.  This loyalty also fosters their desire to look for other opportunities and value for the customer.  Take a look at your own team – is there loyalty?  Do you provide an environment where they want to be loyal or do they just want to punch in and out and get a paycheck?  In my case, their loyalty has grown our business and our reputation.

In the present environment, it becomes a necessity for the organization to have a strategy for retaining their best employees.  Your competitors are waiting at the door with “treats” to lure away your top performers.  If you keep treating employees like they are easily replaceable, you will be paying the price for this.  According to data drawn from 30 case studies taken from 11 research papers on the costs of employee turnover, it costs at least 20% of their salary when an employee leaves.  These costs reflect the loss of productivity from the departure, the cost of finding a replacement, and the reduced productivity while the new employee gets up to speed.

 

Beyond the more tangible losses, it affects the teams stability and causes other employees to reconsider their loyalty towards the organization.  Additionally, poor employee loyalty can also damage a company’s image.  Sites like Glassdoor and Indeed offer employees a platform on which to air their true feelings about their employer.  Fortune bases its “100 Best Companies to Work For” ranking on employee reviews of company culture.

 

In my current company, we could save money by reducing or removing all the little perks we provide but we know the extra things we do shows our team that we care and how important things like working from home, flexible schedules, free snacks and drinks, fun environment (video games, chili cook-offs, etc.) are to them.  And they reciprocate by doing a great job.  An old saying, but goes a long way, still holds true:  “Penny wise, pound foolish.”  These small parks do not cost us a lot considering the rewards we get by providing them.

 

Tips To Help You Keep Your Best Employees

 

When employees feel disconnected, undervalued, and unappreciated, it doesn’t take long for them to jump ship and look for another job that will recognize their contributions.  The only thing that can stop a high employee turnover is to give employees a reason to stay, or, even better, multiple reasons.  Here are some tips to help retain your best employees:

 

  • Don’t treat employees like machines – Employees want to know that their employer understands the need for a work/life balance and respects their personal time.
  • Create opportunities for growth and development – Always make sure there are ways your employees can grow and can do work that inspires them.
  • Reward Employees’ efforts – An open company culture with room for recognition and appreciation is very important. If you want the best, you must pay the price for the best.
  • Don’t micromanage – Trust employees. Give them autonomy and breathing space to get their work done.
  • Provide adequate training and support. Training demonstrates a company’s commitment to employees in terms of personal and professional growth.
  • Show Empathy. Very few bosses show empathy towards their team members and showing empathy helps improve overall team morale and performance.

 

Ultimately having a culture that promotes open communication, fairness, teamwork, camaraderie and a family atmosphere helps to retain good employees.  Focus on building quality relationships.  Employees with strong bonds to those they work with, are usually the most engaged and tend to stay longer at companies they work for.

Good luck, try some of these tips and leave comments so we can learn from each other.

 


 

 

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BooksFeatured

The Five Dysfunctions of a Team

by IPowerIdeas March 3, 2019

In The Five Dysfunctions of a Team by Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.

 

Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.

 

Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

 

Overview and purchase from Amazon

 

The 5 Dysfunctions of a Team:

Dysfunction #1: Absence of Trust
The fear of being vulnerable with team members prevents the building of trust within the team.

 

Dysfunction #2: Fear of Conflict
The desire to preserve artificial harmony stifles the occurrence of productive ideological conflict.

 

Dysfunction #3: Lack of Commitment
The lack of clarity or buy-in prevents team members from making decisions they will stick to.

 

Dysfunction #4: Avoidance of Accountability
The need to avoid interpersonal discomfort prevents team members from holding one another accountable.

 

Dysfunction #5: Inattention to Results
The pursuit of individual goals and personal status erodes the focus on collective success.

The 5 Dysfunctions of a Team

 

There are my thoughts. They are nuggets or seeds to get you started.

 

This was one of the books that sparked the flame to really explore my leadership style as well as look at things from a deeper and different set of lenses.

 

Results should be primary goal. This goes without saying as you ready the book – as you go up the model, that is the primary goal.

 

We need to work as a team
•  Less egos – all have them but win as a team in most important.

Here is an example:
Basketball team can be full of people with large egos, but if only one of them is a good player, they may want the spotlight and show off their 55 points, but if the team loses, what is the goal? What was achieved?

Consider a football team. On a football field, a scoreboard focuses on everyone’s efforts on one thing: winning.

 

It doesn’t display defensive statistics or offensive statistics or even individual player statistics. It provides unambiguous information about how the team is doing, and how much time the members have left if they want to improve the final outcome. That leaves little room for individual interpretation.

 

Imagine the quarterback of a team that is losing by 14 points with 3 minutes to go in the game saying to the coach, “Well, I feel pretty good about thins. I mean, my performance was not bad, and my stats look good.”

 

The coach would be furious. He wants that quarterback and everyone else on the team to be focused on one thing: winning (or results).

 

Meetings – compare to movies. What is the single ingredient that makes movies interesting and keeps us motivated to watch them – conflict. This is what keeps us engaged and interested.

 

Conflict
“Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.”
Patrick Lencioni

 

These are other key words and/or thoughts:
•  Positive Debate
•  Positive Confrontation
•  Communication
•  Lack of debate
•  Discomfort in challenging each other
•  Willingness to participate
•  Trust
•  All need to be engaged
•  High standards of behavior and performance
•  You have brought up great points and put on Park List (create page)
•  Look for opportunities for people to get out of their chairs.

 

This is by far one of the best books I have read and highly recommend it. It provided me a great foundation to enhance my journey as well as created many new directions to take my thinking and learning. Read the book!

 

 

https://www.youtube.com/watch?v=Ro0NBgHo_a8
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Patrick Lencioni
FeaturedLeadership

Patrick Lencioni – 5 Dysfunctions of a Team

by IPowerIdeas February 17, 2019

Patrick Lencioni has provided us some amazing books.  When I read the 5 Dysfunctions of a Team I was hooked.  He has a writing style that is easy to understand and more importantly one where we can easily relate to.

 

The book is written for a management team so I had to tweak it to use it for my department of non-managers.  It took some trial and error, but over a course of a couple months I saw some real progress.

 

Dysfunction #1: Absence of Trust
The fear of being vulnerable with team members prevents the building of trust within the team.

 

Dysfunction #2: Fear of Conflict
The desire to preserve artificial harmony stifles the occurrence of productive ideological conflict.

 

Dysfunction #3: Lack of Commitment
The lack of clarity or buy-in prevents team members from making decisions they will stick to.

 

Dysfunction #4: Avoidance of Accountability
The need to avoid interpersonal discomfort prevents team members from holding one another accountable.

 

Dysfunction #5: Inattention to Results
The pursuit of individual goals and personal status erodes the focus on collective success.

 

Please check out my book summary for more details and insights.  Book Summary

 

I highly encourage everyone to read the book.

 

 

https://www.youtube.com/watch?v=Ro0NBgHo_a8
Great Summary Video
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I-Statements
Leadership

The Power of I-Statements

by IPowerIdeas February 7, 2019

I have been reading more and more regarding emotional intelligence and emotional quotient and have recently attended workshops on how emotional intelligence will be a major key factor in a company’s success for growth and its sustainability.  There are tons of articles and books on this subject and below are some I-Power Seeds to offer some ideas for you to further read or investigate.  Please offer comments as you go through your own journey regarding I-Statements and Emotional Intelligent/Quotient.

 

It may sound a little cheesy, and when first using this framework, it can seem awkward, but I can tell you once you get used to it, the results are significant and dramatic.  I use this in my personal life and my professional life and the results are significant from potentially putting someone on the defensive to one where the audience becomes open and collaborative.  Try it and keep practicing it and keep notes for yourself and I know you will quickly see the difference and the impact.

 

What is an I-Statement?

In interpersonal communication, an I-message or I-statement is an assertion about the feelings, beliefs, values etc. of the person speaking, generally expressed as a sentence beginning with the word “I”, and is contrasted with a “you-message” or “you-statement”, which often begins with the word “you” and focuses on the person spoken to.  Thomas Gordon coined the term “I message” in the 1960s while doing play therapy with children.  He added the concept to his book for parents, P.E.T.: Parent Effectiveness Training.

 

I-messages are often used with the intent to be assertive without putting the listener on the defensive.  They are also used to take ownership for one’s feelings rather than implying that they are caused by another person.  An example of this would be to say: “I really am getting backed up on my work since I don’t have the financial report yet”, rather than: “you didn’t finish the financial report on time!” (The latter is an example of a “you-statement”).

 

I-messages or I-statements can also be used in constructive criticism.  For instance, one might say, “I had to read that section of your paper three times before I understood it”, rather than, “This section is worded in a really confusing way”, or “You need to learn how to word a paper more clearly.”  The former comment leaves open the possibility that the fault lies with the giver of the criticism.  According to the Conflict Resolution Network, I-statements are a dispute resolution conversation opener that can be used to state how one sees things and how one would like things to be, without using inflaming language.

 

I-Message Construction

 

While the underlying rationale and approach to I-messages is similar in various systems, there are both three-part and four-part models for constructing I-messages.  A three-part model is proposed by the University of Tennessee Family and Consumer Sciences for improving communication with children:

  • I feel… (Insert feeling word)
  • When… (tell what caused the feeling)
  • I would like… (tell what you want to happen instead)

 

According to Hope E. Morrow, a common pitfall in I-statement construction is using phrases like:

  • “I feel that…” or
  • “I like that…”

These phrases typically express an opinion or judgment.  Morrow favors following:

 

“I feel…” with a feeling such as “sad”, “angry”, etc.

 

Conflict resolution

If an “I” message contains “you-messages”, it can be problematic in conflict situations.  For example: “I feel…, when you…, and I want you to…”  This can put the receiver of the statement on the defensive.  In a dispute, use of a phrase that begins with “I want” may encourage the parties to engage in positional problem solving.  This may make conflicts more difficult to resolve.  An “interest-based” approach to conflict resolution suggests using statements that reflect why the individual wants something.

 

The goals of an “I” message in an interest-based approach:

  • to avoid using “you” statements that will escalate the conflict
  • to respond in a way that will de-escalate the conflict
  • to identify feelings
  • to identify behaviors that are causing the conflict
  • to help individuals resolve the present conflict and/or prevent future conflicts

 

The Ohio Commission on Dispute Resolution and Conflict Management summarized this approach as follows: “A sender of a message can use a statement that begins with ‘I’ and expresses the sender’s feelings, identifies the unwanted behavior, and indicates a willingness to resolve the dispute, without using ‘you’ statements or engaging in positional problem solving.

 

The Commission proposed a four-part I-message:

I-Statement-conversation
  • “I feel like___ (taking responsibility for one’s own feelings)
  • “I don’t like it when__ ” (stating the behavior that is a problem)
  • “because____” (what it is about the behavior or its consequences that one objects to)
  • “Can we work this out together?” (be open to working on the problem together)

 

Marital stability and relationship analysis researcher John Gottman notes that although I-statements are less likely than You-statements to be critical and to make the listener defensive, “you can also buck this general rule and come up with ‘I’ statements like ‘I think you are selfish’ that are hardly gentle.  So the point is not to start talking to your spouse in some stilted psychobabble.  Just keep in mind that if your words focus on how you’re feeling rather than on accusing your spouse, your discussion will be far more successful.”

 

The Benefits of I-Statements, Self-Talk

I-statements have been found to offer a tremendous benefit to clients.  I-statements encourage growth and maturation. 

 

I-statements are capable of influencing one’s path and design in life.  According to Girlshealth.gov, “An I-statement is a sentence that begins with the word “I.” It helps the… (individual) take responsibility for their feelings instead of saying they are caused by the other person.  This can help keep relationships open and honest between people when there is a conflict.”

 

I statements are important for clarifying one’s position, contribution, and desires around a situation, event, and/or life perspective.  According to family psychology movement, I-statements are necessary for establishing a healthy relationship.

 

I-statements help the individual avoid blame, turning blame into personal responsibility.  Personal responsibility is key to learning to use I-statements.  Without personal responsibility, I-statements are null in their intention.

Again, I have used I-Statements in my personal and business life and they work.  In my personal life it helps reduce anxiety and frustration during conflict and opens the door for more open and less emotional discussions.  In my business environment, it basically does the same thing – it reduces emotion and helps create an open and trusting environment so we can have honest and collaborative discussions and where we leave a conversation feeling better and progress had been made and where there are no winners or losers.

 

Here are some common conflicts. (click link)

 

I used information from these sites:

  • https://www.goodtherapy.org/blog/psychpedia/i-message
  • https://www.psychologytoday.com/us/blog/cui-bono/201211/are-i-statements-better-you-statements
  • https://en.wikipedia.org/wiki/I-message
  • https://en.wikipedia.org/wiki/Emotional_intelligence
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Feedback
Leadership

5 Ways Leaders Can Draw Candid Feedback

by IPowerIdeas February 1, 2019

Leaders can only be successful if their teams feel comfortable giving both positive and negative feedback, though that is not always an easy culture to cultivate.

 

Here are five ways leaders can make their teams feel comfortable giving candid feedback:

 

1.  Assume positive intent.

Give team members the benefit of the doubt and assume they are not trying to judge you with constructive criticism, but help you grow.

 

2. Talk to your teammates, not about them.

Gossip doesn’t solve problems, it only creates more problems.  Have respectful, direct conversations whenever something goes wrong among team members in order to cut down on drama and increase trust.

 

3. Care about your teammates’ success.

If team members care about each others’ success, they will be more open to share advice they think can help others.

 

4. Push your teammates to do their best work.

If leaders challenge team members to do their best work, they will reciprocate.  Team members will provide truly constructive feedback if they know how badly their leader wants to improve.

 

5. Ask for personal feedback.

Explicitly giving permission for team members to give feedback is the most straightforward way to let them know leaders are comfortable with honest conversations.

 

 


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Agile-Scrum-Tools
FeaturedFrameworks

Agile or Scrum Tools – What Works For You?

by IPowerIdeas May 22, 2018

Are you looking for Agile or Scrum tools?  I did some basic research and looked at a number of sources to provide a high-level summary of several tools that were suggested or recommended by Agile and Scrum users.  This is not by any means a detailed summary nor do I want to make a recommendation (as I have used many of these tools).  This site is about planting seeds, I Power Seeds, to provide basic information to the reader providing a foundation to get you started in the direction that is right for you and your company.  Empowering you, or the “I”, with information and knowledge.

 

Good luck and please leave comments, feedback, or suggestions for Agile or Scrum tools.

 

Asana

Generally a 4-4.5 starts (out of 5)

 

Asana is a web and mobile application designed to help teams track their work. It was founded in 2008 by Facebook co-founder Dustin Moskovitz and ex-engineer Justin Rosenstein, who both worked on improving the productivity of employees at Facebook.

 

Asana is web-based software-as-a-service (SaaS) designed to improve team collaboration. It focuses on allowing users to manage projects and tasks online without the use of email. In April 2012, Asana released its application programming interface (API) to third-party developers. Asana is integrated with productivity tools including Dropbox, Evernote, Google Drive, Zapier, Harvest, Instagantt, Jira, Zendesk, and DigiSpoke. In May 2013, Asana launched Organizations, which enables companies to adopt Asana at enterprise scale. Organizations added an Asana Team Browser, a user dashboard, employee auto-join and IT administration abilities related to provisioning and permissions. In January 2015, Asana released its native Android app. In November 2017, Asana released the app in French and German. In March 2018, Asana announced a new interactive feature called Timeline, which business can use to visualize and map out their projects.

 

Reception
Asana received a 4.5 / 5 from PC Magazine (October 13, 2017), which named it an Editors’ Choice and called it “one of the best collaboration and productivity apps for teams.” The article remarked on Asana’s “thoughtful design, fluid interactive elements, and generous member allotment.”

 

Asana

 

Trello

Generally 4.5-5 starts (out of 5)

 

Trello is a web-based project management application originally made by Fog Creek Software in 2011, that was spun out to form the basis of a separate company in 2014 and later sold to Atlassian in January 2017. The company is based in New York City.

 

On January 26, 2017, PC Magazine gave Trello a 3.5 / 5, calling it “flexible” and saying that “you can get rather creative,” while noting that “it may require some experimentation to figure out how to best use it for your team and the workload you manage.”

Trello

 

JIRA

Generally 3.5-4 starts (out of 5)

 

Jira is a proprietary issue tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project management functions. The product name is a truncation of Gojira, the original Japanese word that was anglicised to Godzilla, itself a reference to Jira’s main competitor, Bugzilla. It has been developed since 2002. According to one ranking method, as of June 2017, Jira is the most popular issue management tool.

 

According to Atlassian, Jira is used for issue tracking and project management by over 75,000 customers in 122 countries around the globe. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons, Hibernate, Twitter, Skype Technologies, NASA, the United States Department of Defense, and The Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla.

 

JIRA

 

Rally (scrum) – Now Agile Management

Generally 4-4.5 starts (out of 5)

 

The Rally acquisition brings to CA leading agile software and services expertise to help businesses consistently and quickly develop high-quality software. Not only do Rally’s offerings complement and expand CA strengths in DevOps and Application Lifecycle Management, but they open up a whole new range of opportunities in a world driven by software. The powerful combination of Rally and CA will help organizations deliver value faster and make confident, agile decisions as a matter of everyday business.

 

Rally-Scrum

 

VSTS

Generally 4-4.5 starts (out of 5)

 

Visual Studio Team System Profiler is a commercial profiler offered by Microsoft, available as part of the Visual Studio Team System (VSTS) suite and the Development Edition of Visual Studio. It can work either in sampling mode, in which the snapshot of the program state is recorded at certain intervals, or in instrumentation mode, where statistic gathering probes are injected at entry and exit point of functions. While the instrumentation mode allows more accurate statistics to be gathered, it also makes the program run more slowly while being profiled.

 

The VSTS profiler helps to optimize performance of code targeted for the .NET platform or natively compiled Visual C++ code. Modern versions of the VSTS profiler can be used to profile both 32-bit and 64-bit Windows programs. The profiler reports performance characteristics for methods which are called during a given run of the profiler including the number of calls to the function and the call stack when the function was called.

 

From within the profiler, the application is launched and executed normally for a period of time. When the user decides to exit the program, the profiler gives a summary of the number of times that each function was called, the elapsed time of each function, and the memory consumed by objects.

 

A standalone version of the VSTS profiler can also be installed from the Visual Studio Team System DVD, and is also available for download on the Microsoft website. While the standalone profiler can be installed or used on any platform, the results it collects can only be analyzed in a version of Visual Studio which includes the profiler.

 

VSTS

 

Axosoft

Generally 3.5-4 starts (out of 5)

 

Axosoft (formerly OnTime) is a proprietary project management and bug tracking system developed by Axosoft, LLC. The system is available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board. Axosoft operates as a web application and has the capabilities to integrate with Microsoft Visual Studio and TortoiseSVN.

 

Axosoft, LLC was founded on August 1, 2002 and is headquartered in Scottsdale, Arizona.

 

Recognition
In November 2010, Axosoft OnTime was named the Microsoft Visual Studio Magazine 2010 Readers Choice Award Winner for the Collaboration, Project Management and Agile Solutions category.

 

Axosoft

 

Agilo

Generally 3-4 starts (out of 5)

 

Agilo for Trac (formally known as Agilo for Scrum) is an open source, web-based Scrum tool to support the agile Scrum software development process. Agilo is based on Trac, a widely used Issue tracking system. It is programmed in Python and is distributed under the Apache Software License 2.0.

 

Its development was started in January 2007 by Andrea Tomasini while at agile42 and the first public version was released in January 2008. Since August 2011 it has been named to Agilo for Trac to emphasize its binding with Trac.

 

Agilo is used in agile software development projects in all economic sectors who use the Scrum framework. The python application can be downloaded and used either as source tarball, python-egg, SaaS, a VMWare Virtual appliance or a Windows Installer.

 

Version 0.8 is based on Trac 0.11, later versions on Trac 0.12. Starting from release 0.9.15 (1.3.15 PRO) Agilo for Trac is based on Trac 1.0.11.

 

Agilo supports Scrum-Teams, ScrumMasters and Product Owners in running and coordinating agile software development projects.

 

Reported users of Agilo include groups at Volkswagen, AT&T, Siemens, eBuddy, and Oracle Corporation.

 

Agilo

 

Scrumworks

Generally 4.5-5 starts (out of 5)

 

CollabNet is a software development and delivery solutions provider headquartered in South San Francisco, California. All of CollabNet’s solutions and services are used to improve the ways and means of software development. They fit in the industry categories covered by DevOps, application lifecycle management (ALM), and application release automation (ARA).

 

About
CollabNet TeamForge is an ALM platform used to organize complex, distributed teams and projects from a single platform. CollabNet DevOps Lifecycle Manager (CollabNet DLM) is an enterprise DevOps product used to help organizations integrate DevOps toolchains for tracking and reporting of the entire software development lifecycle. The company also partners closely with Clarive Software, which provides a release management solution to automate software deployment and releases. CollabNet offers Clarive solutions directly to customers. CollabNet also has a long history in the Agile space and is one of the industries’ largest Scrum trainers. It also provides Agile consulting and training services to supplement its product offerings.

 

CollabNet customers span finance, healthcare, government, high-tech, and other industries in 100 countries. CollabNet partners with technology providers such as HP and Microsoft, solutions providers and systems integrators including UNICOM and Hitachi Solutions, and resellers such as Carahsoft and Code Experts. The company also partners with #YesWeCode, a Dream Corps initiative designed to bring free technology training and industry connections to 100,000 young people in communities of color and increase local talent for the technology industry.

 

Scrumworks

 

 

Most of this information was taken off Wikipedia.

 

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success-work-culture
Management

How to Create a Winning Company Culture

by IPowerIdeas May 17, 2018

Culture – what does it mean to you?  When you hear the word “culture” does it seem over-used and just a buzz word with little to no weight?  Or does culture mean everything to you, your department, your company?  Ask yourself these questions and reflect and analyze your responses to see how important it is to you.

 

Ironically as I was writing this post, I took an online management test and the results provided me a couple great ideas on ways to increase a more positive culture in my own work environment. It is these seeds that we learn, that we plant and cultivate, which become strong traits and business practices to help make us all become better managers.

 

Take a moment and read the article below highlighting five ways to create a positive and engaging culture and reflect on the ideas presented and if they apply or can be implemented in your work environment. I also added a couple small ideas or thoughts (in italics).

 

I hope you are able to come away with new ideas or seeds to cultivate positive change and progress within your own business culture.  It can take some hard work, but with time you will experience success and results.

 

 

success

themuse.com
How to Create a Winning Company Culture
By Kat Boogaard

 

When you think about building a team or company where employees are engaged, motivated, and excited to stick around for a while, there’s likely one word you’ve heard again and again: culture. And for good reason—the vibe of your office and the people who come to work there every day has a huge impact on your happiness, and your overall success.


But, fostering a vibrant and cohesive culture doesn’t happen overnight—and it certainly doesn’t happen by accident. So, let’s dive into everything you need to know about company culture—including how you can cultivate a positive one within your own organization.

 

Why Is Culture Such a Big Deal?
The best way to think about culture? It’s the personality of your company. Culture culminates your organization’s mission, values, and beliefs to form the overarching spirit of your workplace as a whole. And, much like with people, personality matters.

 

Culture has proven to directly correlate with a number of factors that are important to both employers and employees alike.

 

Take employee retention, for example. A Columbia University study discovered that the likelihood of turnover at companies with rich cultures is a mere 13.9 percent. At companies with poor company cultures? It’s a whopping 48.4 percent.

 

Job satisfaction is another key component. Understandably, employees who believe their workplaces have a positive culture are much happier in their careers—which is beneficial for everyone when you consider that happy employees are 12 percent more productive than the average worker.

 

How to Foster a Winning Company Culture
And while the perks of a positive culture are numerous, that doesn’t mean that you can close your eyes, click your heels together, and have it all magically fall into place.

 

Like anything else, cultivating a great culture requires conscious thought, planning, and effort. Here’s what you can do to establish a winning work environment within your own company.

 

Step 1
Define Your Culture

It all starts with outlining the exact culture you want to foster. Do you want a laid back and casual work environment? A fast-paced and high-energy office where there’s a lot of drive to innovate and excel? An emphasis on professional development? Or, a focus on giving back to the community?

 

Figure out the values and elements that are important to your company. And, all employees should be invited to participate in this conversation so they can provide insights into the way your workplace is perceived. Plus, they deserve a say in how this takes shape, since they’re the ones who work within your culture day in and day out.

 

But once you have the culture that you want defined, you don’t get to sit back and watch as it takes effect. You need to make the necessary changes to actually live your culture, and lead by example.

 

For example, perhaps you’ve identified a supportive management style as a key pillar of your desired culture. From regularly scheduled one-on-ones to plenty of formal and informal feedback sessions, how will you instill that concept into daily life for your entire team?

 

Defining your culture is really only the first step—you need to be prepared to act on the values that you’ve outlined.

 

I Power Seed
Lead by example and have a clear and defined culture. Meet with your team routinely to keep reinforcing it. We know change can be difficult for some and the consistent and positive reinforcement of the changes will help ensure successful results.

recognize and reward

Step 2
Reward and Recognize

There’s nothing like a pat on the back for a job well done—and that holds true for employees of all ranks and departments. Showing genuine appreciation for the hard work that team members put in makes them feel valued and respected, critical for employee satisfaction.

 

While formal rewards and recognition programs are great, this should be a value that’s pervasive throughout your entire office, to create a culture of appreciation and encourage team work.

 

Even if it’s a compliment passed from one employee to another or a piece of praise from a superior, remember that recognition doesn’t need to be formal to be effective. The more these sorts of commendations become commonplace, the more positive and supportive your whole environment will be.

 

I Power Seed
When I receive an email giving praise about one of my employees, I send it with note from me to the entire department. I see it as when one of us succeeds, we all succeed. And when one of us gets a compliment, we are all part in some way to their individual success and we should all share. I have received many compliments in doing this.

I also like to give little rewards as it adds a little fun in our everyday busy work days. For example, I send out a weekly dashboard regarding our tech tickets and for fun at the very bottom of it, I put in small font and in an obscure way a message that said if they are ‘reading this, let me know and come get your prize’. I wanted to see if anyone was really reading the dashboard data. And sure enough, someone did and they got a nice bag full of goodies.

Step 3
Get Social

Everybody wants to be productive in the office. But, not too many people actively seek out a culture that’s all work and absolutely no play.

 

When you spend so much time with your colleagues during any given week, it’s natural (and even encouraged!) to want to get to know them on a personal level outside of the office.

 

This is why some of the liveliest and most vibrant cultures encourage plenty of social interaction amongst their employees—whether it’s kickball leagues, holiday parties, game nights, or even a company-sponsored retreat or getaway.

 

If you aren’t in a position to institute a company-wide event or tradition, get an impromptu happy hour on the calendar with some of your team members. Any sort of fun outing with your co-workers will strengthen your bonds and lead to a positive, close-knit culture.

 

I Power Seed
This was actually on the online management test I took recently and it asked if you knew a name of an immediate family member for each of your employees. Everyone one of us wants some level of privacy in our work place, but I also know that we like to feel our managers or leaders care about us above and beyond just getting work done. Having an after work social or casual lunch goes a long way. These social events, and they can be short and informal, provide a great opportunity to lower guards and learn a little about each other. They do take work as not everyone wants to participate. I tend to do them in the middle of the day such as a lunch or ice cream social. I have even had a catered lunch and watched a movie. They honestly appreciate it.

 

Step 4
Promote Self-Care

Some of the most beloved company cultures have at least one thing in common: they all make sure that employees are able to take care of themselves—both inside the office and out.

 

In today’s constantly-connected society, there’s much less separation between our work and personal lives. And organizations with thriving cultures empower their employees to bring their whole, authentic selves to work, while doing their best to maintain their health and happiness.

 

Whether it’s a reimbursed gym membership, flexible work schedules, or even the option to work remotely occasionally, companies who place their focus on results and encourage self-care tend to have happier employees who are motivated to stick around.

 

I Power Seed
Self-care can yield incredible results. Employees have told me time and time again how much they appreciate how flexible I am with occasional requests – letting them come in late, leave early, longer lunch, work from home, etc. – they express appreciation and gratitude and when I need them to stay late or come in early, they don’t even hesitate. They also tend to put in extra effort in their daily work activities. I have one employee where my management style was not something she was used to in previous jobs and with this culture she is now a rock star.

cultivating-culture

 

Step 5
Emphasize Purpose

Nobody wants to feel like just another cog in a wheel. To establish a winning culture within your own company, you need to be able to help employees look beyond their immediate to-do list and understand the greater purpose they’re serving.

 

Maybe your team members are motivated by knowing how their work contributes to the organization as a whole. Or, maybe your staff finds involvement in various charity and community efforts particularly inspiring.

 

The important thing is to encourage people to step outside themselves and see the forest—instead of just the trees.

 

I Power Seed
This is another really good point. If there is no sense of purpose, the “why am I here”, then they are not engaged and don’t perform the best they can – no skin in the game (my wife hates when I say that). I really emphasize that in my team. Recently I conducted an exercise where I asked my tech team to take a list of organizational goals (these were non-technical goals) and prioritize them. It was interesting for them to see what the “global” purposes of the organization were and how they can be part of it. Having that knowledge and understanding of a global purpose helps them understand the goals and how they can help attain them.

 

One look at the numerous benefits and it becomes obvious that company culture is irrefutably important, but knowing how to establish and foster one within your own company can be daunting.

 

The important thing to remember is that culture isn’t something that just happens . It takes work and active participation—from both employers and employees. When both band together in the interest of living your company’s values, you’re sure to end up with a winning work environment.

 

I hope you enjoyed the article and seeds. Good luck with cultivating the culture you want for your team.

 

Please leave comments or share your thoughts or experiences.

 

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team-attitudes
Leadership

Why Attitude Is More Important Than IQ

by IPowerIdeas May 14, 2018

This is a two-part post.  The first part is linked at the bottom of this post.

 

Click Here for Attitude vs IQ Presentation

 

This is the second part of the post. As I noted in the first post, I presented my staff with the Blob Tree. This laid the foundation on how to better identify our feelings and with that knowledge, we can learn how to communicate and collaborate more effectively and efficiently.

 

The second thing I presented to my staff was I shared a recent study by Stanford that shows that attitude is a better predictor of success than your IQ. Think about that for a moment (Pause and Reflect) – having a better attitude could be a greater driver for success than your IQ. Very powerful thought. Think about all the influential or successful people who have had relatively low IQ’s but amazing attitudes. (I will let you research some examples, there are lots of websites that show successful people who have low IQs but had amazing attitudes).

 

I explained the difference between a Fixed Mindset and a Growth Mindset. I included the PowerPoint with some of my notes in this post to give you a framework of how I presented it.

growth-fixed-mindset

Coupled with the Blob Tree and its respective exercise and the study and article below, it helped give my staff a deeper understanding and meaning about recognizing their current feelings, what to do once they are identified, and how to utilize that knowledge for change and growth.

 

Lastly, I used an example of systems thinking where kindergartners were shown the story of Little Red Riding Hood – a story they have heard many times before. But with systems thinking, they looked at an emotions/time graph to look at the emotions by all parties in the story over time. Then they discussed those feelings and what they meant. These small children were able to better recognize numerous feelings and then have the knowledge and tools to find better ways to utilize that knowledge and focus on how to communicate and collaborate better.

 

I encourage you to stop and reflect on this as it is very powerful and the impact on these young children over the course of their lives will set the foundation on continual learning and growth. It is not too late for us to learn from this as well.

 

I hope this was helpful to you and please leave comments and feedback. We can all learn from each other.

 

positive-attitude

forbes.com
Why Attitude Is More Important Than IQ
by Travis Bradberry

 

When it comes to success, it’s easy to think that people blessed with brains are inevitably going to leave the rest of us in the dust. But new research from Stanford University will change your mind (and your attitude).

 

Psychologist Carol Dweck has spent her entire career studying attitude and performance, and her latest study shows that your attitude is a better predictor of your success than your IQ.

 

Dweck found that people’s core attitudes fall into one of two categories: a fixed mindset or a growth mindset.

 

With a fixed mindset, you believe you are who you are and you cannot change. This creates problems when you’re challenged because anything that appears to be more than you can handle is bound to make you feel hopeless and overwhelmed.

 

People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new.

 

Common sense would suggest that having ability, like being smart, inspires confidence. It does, but only while the going is easy. The deciding factor in life is how you handle setbacks and challenges. People with a growth mindset welcome setbacks with open arms.

 

According to Dweck, success in life is all about how you deal with failure. She describes the approach to failure of people with the growth mindset this way,

 

“Failure is information—we label it failure, but it’s more like, ‘This didn’t work, and I’m a problem solver, so I’ll try something else.’”

 

Regardless of which side of the chart you fall on, you can make changes and develop a growth mindset. What follows are some strategies that will fine-tune your mindset and help you make certain it’s as growth oriented as possible.

 

Don’t stay helpless. We all hit moments when we feel helpless. The test is how we react to that feeling. We can either learn from it and move forward or let it drag us down. There are countless successful people who would have never made it if they had succumbed to feelings of helplessness: Walt Disney was fired from the Kansas City Star because he “lacked imagination and had no good ideas,” Oprah Winfrey was fired from her job as a TV anchor in Baltimore for being “too emotionally invested in her stories,” Henry Ford had two failed car companies prior to succeeding with Ford, and Steven Spielberg was rejected by USC’s Cinematic Arts School multiple times. Imagine what would have happened if any of these people had a fixed mindset. They would have succumbed to the rejection and given up hope. People with a growth mindset don’t feel helpless because they know that in order to be successful, you need to be willing to fail hard and then bounce right back.

 

Be passionate. Empowered people pursue their passions relentlessly. There’s always going to be someone who’s more naturally talented than you are, but what you lack in talent, you can make up for in passion. Empowered people’s passion is what drives their unrelenting pursuit of excellence. Warren Buffett recommends finding your truest passions using, what he calls, the 5/25 technique: Write down the 25 things that you care about the most. Then, cross out the bottom 20. The remaining 5 are your true passions. Everything else is merely a distraction.

 

Take action. It’s not that people with a growth mindset are able to overcome their fears because they are braver than the rest of us; it’s just that they know fear and anxiety are paralyzing emotions and that the best way to overcome this paralysis is to take action. People with a growth mindset are empowered, and empowered people know that there’s no such thing as a truly perfect moment to move forward. So why wait for one? Taking action turns all your worry and concern about failure into positive, focused energy.

 

Then go the extra mile (or two). Empowered people give it their all, even on their worst days. They’re always pushing themselves to go the extra mile. One of Bruce Lee’s pupils ran three miles every day with him. One day, they were about to hit the three-mile mark when Bruce said, “Let’s do two more.” His pupil was tired and said, “I’ll die if I run two more.” Bruce’s response? “Then do it.” His pupil became so angry that he finished the full five miles. Exhausted and furious, he confronted Bruce about his comment, and Bruce explained it this way: “Quit and you might as well be dead. If you always put limits on what you can do, physical or anything else, it’ll spread over into the rest of your life. It’ll spread into your work, into your morality, into your entire being. There are no limits. There are plateaus, but you must not stay there; you must go beyond them. If it kills you, it kills you. A man must constantly exceed his level.”

 

If you aren’t getting a little bit better each day, then you’re most likely getting a little worse—and what kind of life is that?

 

Expect results. People with a growth mindset know that they’re going to fail from time to time, but they never let that keep them from expecting results. Expecting results keeps you motivated and feeds the cycle of empowerment. After all, if you don’t think you’re going to succeed, then why bother?

 

Be flexible. Everyone encounters unanticipated adversity. People with an empowered, growth-oriented mindset embrace adversity as a means for improvement, as opposed to something that holds them back. When an unexpected situation challenges an empowered person, they flex until they get results.

 

Don’t complain when things don’t go your way. Complaining is an obvious sign of a fixed mindset. A growth mindset looks for opportunity in everything, so there’s no room for complaints.

 

Bringing It All Together

By keeping track of how you respond to the little things, you can work every day to keep yourself on the right side of the chart above.

 

Do you have a growth mindset?

 

Please share your thoughts and ideas in the comments section. We can learn from each other.

 

Click for Part I – Blob Tree and the “What and Why”

 

 

 

 

 

 

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Leadership

Blob Tree and the “What and Why”

by IPowerIdeas May 14, 2018

This is a two-part post. The second part is linked at the bottom of this post.

 

The Blob Tree – really? Is this kindergarten time? This is what I thought when my wife showed me the Blob Tree and briefly explained to me what it was. Initially I did not pay much attention to it and thought there was no way I could use this in a staff development meeting of mature and experienced professionals. I thought I would be laughed out of the room. Don’t you agree?

 

However, presenting the Blob Tree was an inspiring tool and it surprisingly was incredibly useful too.

 

Blob-Tree

Let me share a little with you on how I successfully used the Blob Tree and give you some ideas (I Power Seeds) and maybe it will echo with your team.

 

My presentation started with setting up the room. I put out cheap pairs of glasses (like from the dollar store) on every table. I did this as having a visual aide and a tangible stimulus to remind them to reflect on what they learned and continue to foster the growth around the meanings of the Blob Tree.

 

The first part of my strategy I have been coaching my staff on the 5 Dysfunctions of a Team (by Patrick Lencioni), focusing on the team itself and how we function and interact as a team. Then the second part of my strategy was to focus and work on the individuals. I took notes and insights from many sources such as The Leadership Challenge, The Truth About Employee Engagement, and The Ideal Team Player, numerous articles, and my own experiences. I then incorporated some of the main points gleamed from these sources and offered a high-level presentation of these ideas and frameworks to my staff as well as accompanied it with a couple of exercises that helped solidify the ideas and meanings.

 

I will be honest, it was not easy (to say the least). But once the barriers were lowered a little and everyone went around the room and shared where they were on the Blob Tree at that moment, it turned out everyone had fun and felt they could share (key concept – to be vulnerable). Of course a couple said things like, “You know which one is me!” or “I don’t talk about my feelings!” But that was ok as others laughed and recognized others’ vulnerability state and they in turn openly expressed how they felt and how the Blob they chose represented them at that moment, which was the goal of the exercise. Progress and results were achieved.

 

Here is a PowerPoint with the general ideas of what I did. Feel free to review it and I hope it sparks ideas for your own presentation with your team.

 

Click Here To Open: Attitude vs IQ

 

Here some of the notable meanings around the Blob Tree. And of course you will discover your own.

 

  • Each picture is a means to a conversation, rather than a problem to be solved or a message to be agreed upon.
  • We each see the world through our own eyes. Allowing others to share their feelings enables group members to understand and appreciate one another.
  • When we are children our feelings say one thing, sometimes more purely than when we are adults. Schools encourage children to understand their feelings and to master them.
  • The tree is a place, a group, or an organization – such as your family, a club, a group of friends, a church, or even yourself.
  • There is a platform and a rope to swing on. What do they symbolize? They might represent safety, leadership, separation, for or wastefulness? It depends upon how you feel as you look at them, and how you feel that day.
  • It is important that we name them Blobs – they are not any color, race, gender, etc. This ensures it includes everyone.
  • The grass – a place where you might go after climbing out of the tree. A place of respite. It can also be a place of opposition to what is going on in the tree. Such as saying, “I want to be on the grass and out of the tree.” This gives us clues as to how people are feeling at that moment in time.

 

The Blob Tree is a useful and fun tool to assist your staff in becoming trusting (being vulnerable) in a fun and light-hearted manner. Sometimes we need tools like this that make us laugh and which brings out the best in us in our quest to strive for higher achievement and better results.

 

Good luck and please leave comments and feedback.

 

Click for Part II – Why Attitude Is More Important Than IQ

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Humble Leadership
Leadership

Employees Don’t Quit Their Job; They Quit Their Boss!

by IPowerIdeas May 1, 2018

Do you develop your employees or are you more focused on developing yourself? Do you consider yourself a humble and empathetic leader? Are you energetic or have integrity? Some great questions right?

 

The post below will provide some nuggets or seeds (I Power Seeds) to encourage you to stop and reflect and hopefully provide some knowledge to help you become a better leader.

 

A key element of an effective and successful manager is developing your employees so they grow, thrive, and stay engaged.

 

I really enjoyed this article and why I am posting it. The insights in the article can enhance the what managers and leaders do for their employees. The first part is about developing employees and the second part is directed towards traits and habits exhibited by effective and caring leaders.

 

I am a firm believer in developing employees and the ROI is very clear and apparent and the time and effort put into their overall development as they are happier and their quality and productivity is quite evident. For example, in my current role I spend an average of $1,000 per year per employee on development such as seminars, workshops, conferences, and training and professional development.

 

The other component are the traits and habits the author highlights below, and when you pause and reflect on them and compare them to what you experiences as an employee or as a manager, it will be clear they are accurate and true.

 

I have utilized these traits and habits in staff development meetings where I provide insight and fun exercises to help employees recognize them as well as help increase their skills and knowledge as they grow and develop their management and/or leadership skills. It takes a lot of effort and time from you to develop the topics and then present them to your team. I will be posting some PowerPoint slides as seeds (I Power Seeds) to give you some ideas.

 

Here are a couple other related posts that will provide additional insight into employees development and engagement.

 

The Ideal Team Player (Humble, Hungry, Smart)

Leadership Development – Humility as Leadership

 

“Leadership is not about being in charge. Leadership is about taking care of those in your charge.”

Simon Sinek

 

Time to Say Goodbye

Employees Don’t Quit Their Job; They Quit Their Boss!
Brigette Hyacinth

 

Employees might join companies, but they leave managers. Too many managers view their position as one of entitlement rather than one of responsibility. In days past, managers would focus on developing their employees. Today they are more focused on self-promotion and securing their position. A managers’ job is to facilitate a good working environment for his/her employees. The focus should be to help everyone around you succeed. Managers define culture, and culture under-girds the lasting health, success and sustainability of an organization.

 

The biggest danger of leadership: Arrogance

According to research from the University of Washington Foster School of Business, humble people are more likely to be make the most effective leaders. It turns out, humility offers a competitive advantage.

 

So why has arrogant or narcissistic leaders become the norm:

It has been historically perceived that humility is a sign of weakness and an antithesis to leadership. There is still an expectation that successful leaders are more arrogant than humble. Narcissism is mistaken for self-confidence and toxic leaders seem to be in control of everything. They are able to provide short-term results but the truth is they leave a trail of destruction in their path. Organizations pay heavily for such managers with low engagement, high turnover and reduced productivity. Arrogant leaders have a shelf-life within their organizations. They may “rule the day” but eventually people tire of them and their tactics, which lessens overall commitment from the team. Intimidation and threats of punishment can only work for so long.

 

“The x- factor of great leadership is not personality, it’s humility” – Jim Collins

 

The Power of Humility in the Workplace

Leading with humility means focusing on others and practicing servant leadership. Humble leaders:

 

1.  They put people first.
Their focus is on serving others. They do not get consumed by seeking out more power. Instead, they seek more ways to help others.

 

2.  They admit their mistakes.
All leaders make mistakes. Humble leaders own up to them. They don’t play the blame game when things go wrong. Instead they hold themselves accountable. Vulnerability builds trust.

 

3.  They share information and delegate.
Humble leaders are aware of their strengths and weaknesses. They realize that they cannot do everything. They delegate because the work is more important than their ego.

 

4.  They listen.
They are approachable to employees and this allows them to create an environment of open communication and effective feedback.

 

5.  They do not hesitate to give credit where credit is due.
They appreciate the contributions of others. They are quick to recognize and reward the efforts of team members.

 

6.  They are empathetic to those in their charge.
They genuinely care about employees and employees can feel this sincerity. Empathy allows them to build healthy relationships and bond with team members.

 

7.  They are authentic.
They are the same person in every situation. This makes them trustworthy. Authenticity goes hand in hand with integrity. They are individuals of integrity.

 

“No matter how educated, talented, rich or cool you believe you are, how you treat people tells all. Integrity is everything.”

 

Humility doesn’t mean that leaders can’t make tough decisions. A humble leader should not be mistaken for a weak one. It takes strength, courage, and wisdom to practice humility. I have learned that the best leaders are selfless and more concerned with the well-being of their team than with personal titles or status symbols. Easily offended leaders with inflated egos don’t build strong teams. You cannot be an effective leader if you feel that you are better than your subordinates. No one likes dealing with egomaniacs. Arrogance is a deterrent, it destroys relationships and lowers employee morale whereas genuine humility has a way of winning others over.

 

Good leaders empower. Bad ones micromanage. It is dreadful to work under a manager who is more worried about pushing their weight around than building relationships. The role of any leader within a corporate framework is to build up the team and to encourage growth. If we want employees to feel commitment to the organization, we need to show we respect and value them. This takes humility. For loyalty, there has to be a relationship that develops between employee and employer and this develops over time through trust that gets built and sustained. Once people trust you, they will follow your lead. You won’t need to flaunt your title to get them to do the best possible job.

 

People might tolerate a boring job or long commute, but they are more prone to leave if their boss treats them poorly. Humble leaders get the best from people. They have more influence, they retain top talent, and they earn more respect and loyalty than those who rely upon ego and power. Want to be a good boss? Start by taking a slice or two of humble pie!

 

Please leave comments or feedback.

 

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Management

9 Reasons Teams Love Empathetic Managers

by IPowerIdeas April 30, 2018

As I read this article it made me think about being a manager and as a manger we get things done through other people and we encourage and push for results. After all, as a manager our primary goal is to achieve and produce results.

 

As we push and strive for the most and best productivity from our employees we might tend to forget they have other influences that will directly affect not only their work productivity but their quality of work as well. As a manager we need to pull ourselves out of the weeds or trenches of just working hard towards achieving and attaining results so we can pause and reflect what else might be going on with our employees. Outside influences are a critical factor to keep in mind.

 

Our team members also like to feel you are more interested in them than just a way to achieve goals and results. This has been proven time and time again and I have posted additional information regarding this so please feel free to explore this on other posts.

 

A recent experience I had was an employee was not performing as well as he normally does. As a manager I met with him and worked with him to find solutions and provided tools he could utilize to work more effectively and efficiently – or in other words, increase productivity and results. After a while it was not improving so I met with him from personal perspective and had a warm conversation that was not directed towards his work productivity but rather what I could do to help (strictly from his perspective). It turns out his dad was recently diagnosed with cancer and the news and reality of it was hitting my employee hard and he was trying to hide it. He was taking time off work and taking his dad to chemotherapy as well as trying to stay strong for his dad and his young family. Once we allowed ourselves to share this personal information it helped me realize what he was going through and how I could be a more sympathetic and empathetic manager to help him. This really helped him as he could confide in me when he needed to as well as I was able to be more sympathetic towards his work and how I could help him where I could so he could work through that personal tragedy and still work productively to provide for his family.

 

As quick definition and example – sympathy vs. empathy. With Sympathy, you feel sorry for the person. With empathy, you will get in the trenches with someone and help them through it, offer help and suggestions, and be there for them and help them get back on their feet or “normalcy”.

 

Is there an example in your own management career where you could have shown empathy?


Is there a time you were empathetic and the outcomes better than you expected?
Do you show your staff these traits?

1.  Recognize feelings.
2.  Have an ethical identity.
3.  Always consider the needs of others.
4.  Have a moral intention.
5.  Being calm.
6.  Being kind.
7.  Always thinking “us.”
8.  Take risks for the team.
9.  Have a strong desire to make a difference.

 

This is a heart-felt article that made me stop and think and reflect often on how I can be more empathetic towards my team and less focused on quantity and when I have been empathetic, the results actually were better and I created additional trust and loyalty which is infectious and creates a wonderful culture.

 

thinking of us

Original Article

 

9 Reasons Teams Love Empathetic Managers

Sherrie Campbell – Contributor
Psychologist, Author, Speaker

 

If we want to succeed in life or in business, we cannot do this with any depth or longevity if we’re not empathic. Empathy is what gives life meaning. It allows us to be open, and to tolerate points of view that differ greatly from our own. When we are empathic towards others, we are better equipped to understand, soothe, communicate, bond and develop long-lasting successful connections. At its base, success is a function of trusting, dependable and dynamic relationships.

 

1.  They recognize feelings.

Empathic people can identify and recognize both the emotions of others and the emotions they grapple with inside of themselves. Compassion for others develops from the self-compassion empathic people practice on themselves in their private lives. They believe that to succeed on any level, they have to show empathy for the people they are working with. They are naturally sensitive to the fact that life is hard, business is tough and everyone is at risk of getting down on themselves.

 

Empathic people don’t forget about the humanity of others. They take the time to recognize if someone is feeling up or down, then take the opportunity to support them from where they are.

 

2.  They have an ethical identity.

Empathic people live their lives by a compass of integrity. An ethical identity intersects with each decision empathic people make throughout their lives. Empathy motivates them to live by their morals determining what is right and wrong. They are conscious of who they are, of what they do, what they say and how it all may impact and influence those around them. Respect for themselves and others helps them keep their enduring commitment to live a fulfilling lifestyle.

 

Empathic people hold themselves to high standards of kindness, tolerance, respect, service and good communication. These traits set them apart when it comes to success and longevity. Their humble morality inspires others to live better in their own lives. Because empathic people strive to have a positive influence, they naturally become people others look up to and admire.

 

3.  They always consider the needs of others.

Empathic people have dynamic working relationships because they always consider the needs of each person they work with. They are open to what is different. Their definition of tolerance is “even though your belief is not mine I accept it and we can still connect.”

 

Success cannot flourish under a my-way-or-the-highway mindset. Intolerance blocks learning, kills empathy and breaks down connections.

 

4.  They have a moral intention.

When people operate from a place of empathy they pursue goals which others find inspiring. The intention behind every goal an empathic person pursues is to serve others. In this construct, success is measured more by the development of a person’s character, rather than status, position or money earned. Empathic people approach deals, conflicts, negotiations and communications confident solutions will arise from right action, honesty, integrity and thoughtfulness.

 

Even in the midst of a chaotic experience, positive intention allows empathic people to intuitively and correctly perceive what actions are necessary.

 

5.  They’re calm.

Empathic people can accept feedback without getting defensive. They help others to remain calm by remaining calm and rational under stressful circumstances. Their example inspires others to work toward the same levels of openness and maturity when they are pressured or stressed. Empathic people can be an anchors for those who are struggling with the reactive emotions stress brings. They live with an inherent trust that solutions can and will be found, and that worrying about things doesn’t make those solutions come any quicker. Being grounded in this way, benefits everyone around them.

 

6.  They’re kind.

Kindness is empathy in action. Empathic people trust that kindness will get them further in life than other human character trait. Everything can be solved with kindness. People destroy relationships when they try to solve problems with anger, threats or force. They may get their way once or twice but they inevitably lose opportunities because they are not enjoyable to work with or for.

 

Being kind doesn’t mean empathic people are pushovers. Empathic people can be assertive and direct while still respecting the person who is on the receiving end of the dynamic with them.

 

7.  They are always thinking “us.”

An empathic person will own their part of the problem when something goes wrong in the daily grind. They do what they can to keep their side of the street clean instead of reactively blaming their problems on people or circumstances outside of themselves. If they cannot see where they contributed to the problem, they ask for feedback to help them to more clearly understand the part they played. Staying away from blame and emotional reactivity guarantees successful communication and customer satisfaction going forward.

 

8.  They take risks for the team.

A coward will only cover for or take a risk for themselves. Empathetic individuals value character over ego. Empathetic people who work together are so bonded that they have no problem sticking their necks out for whomever they believe in. Taking risks for their team is an integral part of being in a dependable and trusting relationship and work environment. When empathy is present no one person is ever allowed to take on the full responsibility for a problem. Empathic people put other people first and make sure to come to their defense whenever necessary. No one they care about is left alone.

 

9.  They have a strong desire to make a difference.

Empathic people are privy to the understanding that selfishness and success cannot coexist. Eventually selfishness will bring about failure. When people are team oriented, they seek not just to lift themselves up, but to lift all of those who surround them. The greatest gift an empathic person can experience, is to bear witness to the positive results their hard work and good character produce. They live to see others feel satisfied on the other side of them, whether that be financially, emotionally or both. Empathic people live not for fame or riches, but to make a difference.

 

calm manager

 

 

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Communication Habits
Leadership

3 Communication Habits to Make You a Better Leader

by IPowerIdeas April 26, 2018

Ponder and reflect on this question – do you have good habits as leader?

 

Being a good leader consists of many things. A key ingredient in being a great leader is effective communication. A great leader has the skills to provide motivating, influencing, and energizing communication that spans all skill and communication levels and encompasses communicating via verbal, written, and body language.

 

Of course we each have our own style of sending and receiving communication and part of a strategic and compelling leader is one who will find creative and inspiring ways to communicate that create desired results. The author provides several habits below that can help create better results through changes in communication methods.

 

A communication habit the author presents which I do like and relate to is having a hard time saying “no”. I have personally seen instances where I regretted not saying “no”.

 

For example, it is sometimes difficult for me to say “no” because I like to offer and provide as many offerings and services from my department as we can by providing powerful technology-related devices and software to effectively align and meet the goals of the organization. However, there are times I did not say “no” and bit off more than my department could effectively manage and produce desired results.

 

Another way to avoid the negative impact of saying “no” would be to help the requestor feel that they have been heard and rather than saying “no”, let the requestor know you need some time and then give it serious thought and reflection. At least then the requestor feels you have given their request its full and due diligence and consideration. This will have a far reaching effect for the requestor and for those they share their positive experience with around your organization. You will soon gain the trust and reputation to be known as a consistent, strong, and considerate leader.

 

I would also flip it and offer that saying “yes” can provide vast opportunities for you and your team to grow in your skills, knowledge, and experience. I have many personal experiences where I said “yes” to requests and they turned out to be incredible life-long learning skills and knowledge which provided me and my team incredible experiences that would always be remembered and treasured.

 

The author also talks about better communication through using different words. I will use her suggestion of utilizing the word “focused” rather than “busy” as it resonated with me that I can be perceived as a better leader by saying “I am focused” rather than “I am busy”. As I reflect on it, and if I was the receiver, I would rather hear “I am currently focused on …” rather than “I am currently too busy on …” I think you can agree it sounds better. Read below for additional details.

 

My hope and goal is that this post will provide seeds or nuggets (“I Power Seeds”) to inspire you to ponder and reflect on how the thoughts in this post will increase your knowledge on ways to communicate more effectively with your audience (small or large).

 

Enjoy the article and reflect on the three useful habits Julia Bonner offers and incorporate them into your daily processes.

Please leave your comments and feedback.

 

Habits of Leader

themuse.com

 

3 Communication Habits to Make You a Better Leader
By Julia Bonner

 

Regardless of your role, having great communication skills only improves your ability to lead. It helps you better motivate your team, create a culture of open and honest feedback, and keep people organized and on the right track.

 

As someone who works in public relations (and loves language), I spend a significant amount of time figuring out the most effective ways to convey messages. I’ve noticed some of the bad habits people adopt in the workplace, and the impact that changing these habits has on both the outcomes of conversations and leaders’ credibility and confidence.

 

Here are three you can fix today to be a stronger leader at work:

 

1.  Use “Don’t” Instead of “Can’t” When Turning Down Projects

For many people, saying “no” can be one of the most difficult skills to master—and yet the most important. How you say it is almost as crucial as saying it at all.

 

Most people often use can’t or don’t when turning opportunities down, but one of the two is exponentially better than the other.

 

When people say they can’t do something, it shows limitations to their abilities. By using don’t, it expresses power in the choice.

 

For example, if you’re presented with a new business opportunity that serves an audience not in line with your target demographic, instead of saying, “I appreciate the opportunity, but we can’t take on this project now,” say, “We appreciate the opportunity, but don’t serve clients outside the entertainment industry.”

 

By phrasing your response in an empowering way, you reinforce the value of both yourself and your business.

 

2.  Stop Writing “Sorry for the Delay” in Emails

In 2016, journalist Marissa Miller tweeted, “Adulthood is emailing ‘sorry for the delayed response!’ back and forth until one of you dies.”

 

Since then, tens of thousands have liked, retweeted, and shared her post across other social media platforms. To say it resonated would be an understatement.

 

I’ve had people apologize to me for a delayed response within the same day of receiving my initial message. Crazy, right?

 

Why are we so eager to apologize for being a reasonable communicator? It ultimately makes people sound weak and undermines their authority.

 

Let’s ban the phrase. Instead of writing, “Sorry for the delay,” say, “Thank you for your patience.” You can even elaborate, if appropriate, to include why you were delayed in responding: “Thank you for your patience while I gathered the information required to provide you with clear next steps.”

 

This one small change will enhance your perception as a competent, confident leader.

 

3.  Tell People You’re “Focused” Instead of “Busy”

How often do you hear colleagues talk about their busy schedules?

 

While I don’t anticipate that changing anytime soon, we can improve the way we characterize our activities so our language honors our priorities.

 

When people say they’re busy, it sounds like their lives are out of control and they don’t know how to manage their time.

 

Instead of saying you’re busy, clearly state your priorities. That means “I’m so busy” or “Work is crazy right now” becomes “I’m traveling for an event” or “I’m focused on developing two new client proposals.”

 

Putting yourself back in the driver’s seat immediately makes you feel calmer and more in control.

People often don’t realize how the seemingly trivial things we say can significantly impact the way others perceive us. Making these small changes will increase your capacity to effectively lead others as well as work alongside them. Let’s start empowering ourselves and, in turn, those around us by honoring our intentions, priorities, and full lives.

 

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BooksFrameworks

Scrum Quick Start Guide

by IPowerIdeas April 24, 2018

Here is another I Power Seed for you. If you are looking for a good introduction book into Scrum and one that you can get through easily and quickly while providing a general foundation to get you started with Scrum, this is the book.

 

I would recommend it to anyone who is new to Scrum and wanted to get a high-level understanding of it and its framework. Once they read the book, I think they get inspired and dig deeper into Scrum. I will also be posting reviews of books that go into Scrum in more detail.

 

As Scrum is a member of the Agile family of management systems, I would also check out future posts of Agile. Such as New Agile Adopters 

 

So, take a look at the book and enjoy the beginning into a highly-effective framework. One that is primarily used for software development but the guidelines can also be used with other projects.

 

Scrum Values

From Amazon

 

Scrum QuickStart Guide: A Simplified Beginner’s Guide To Mastering Scrum Paperback
by Ed Stark

 

Scrum, Made Simple

 

At its philosophical core, Scrum is a truly revolutionary approach to project management. With Scrum, traditional roles of authority are deconstructed, as are the traditional linear (part-1, part-2, etc.) approaches to getting things done within a team. Scrum teaches that better results are possible by embracing a more elliptical and fluid framework, one that emphasizes rigorous collaboration, observation, reflection, experimentation, institutionalized feedback loops and a perpetual quest for process improvements—and that’s just the beginning.

 

The Scrum QuickStart Guide from ClydeBank Business offers a beginner-friendly walkthrough of this exciting, innovative, and widely acclaimed approach to project management. Unlike other books on Scrum that come flooded with technical jargon and theoretical discussions, The Scrum QuickStart Guide will provide you with a down-to-earth account of the essentials; a foundation to prepare you for your first hands-on forays into the world of Scrum.

 

As is true with all titles throughout the ClydeBank Business library, the best-selling Scrum QuickStart Guide treats readers to a gloriously simplified account of the subject matter. Prepare for an introduction to Scrum that’s at once robust and friendly to newcomers. Happy learning!

 

You’ll Learn…

  • How Scrum Asserted Itself as a Necessary Offshoot of the Classic Project Management Methodology, Agile
  • The Roles, Process Components and Progress Metrics of Scrum—What They are and How to Use Them
  • The Anatomy of “the Sprint” the Primary Building Block of a Scrum-Driven Endeavor
  • How Scrum Can be Applied Across a Multitude of Different Business Types and Business Sizes
  • How to Lay the Groundwork for Systematic Feedback and Continual Process Improvements
  • How Google, ING, and other Organizations Have Leveraged Scrum to Their Benefit
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What's-Your-Face?
Leadership

What’s Your Face?

by IPowerIdeas April 19, 2018

This is a good article and one that does not, on the surface, sound that important. But it is. Let me give you a personal example.

 

When I get into deep thought or something is on my mind, I have a “face” too. It is not that I am upset, angry, or agitated, but when I am in deep thought, my face morphs into “my face”. I remember being in a meeting and someone asked if I was upset and I said “no” but rather I was in deep thought regarding the subject of the meeting.

 

I did some self-analysis and realized that was not the first time I heard this about my face. The next time I was in deep thought, I tried to keep the same face and looked in the mirror and sure enough, I looked agitated. Not good I thought.

 

But the good news is I am now aware of it and can adjust accordingly. For example, when I am in deep thought, I tend not to walk down the halls so people walking by don’t think I am agitated or upset. This awareness has helped tremendously. And of course we all get lazy now and then and just the other day I was walking across the parking lot at work and someone said, “Hey, tough day?” and I said “no” – but then it hit me that I had something deep on my mind and turned and let them know. And then I reminded myself not to be in deep thought and walk at the same time.

 

Here is an I Power Seed for you and try it yourself – the next time you someone calls you out, take some time to self-reflect and become aware of “your face”. Knowledge is power.

 

Good luck and happy face hunting.

 

Please leave comments or offer feedback.

 

What's Your Face
What’s Your Face?
By Patrick Lencioni

 

Years ago, my wife told me that I had a “face,” but I didn’t believe her. What she meant was that I had a particularly unattractive facial expression that I unintentionally displayed when I was feeling frustrated by my inability to be understood by someone. What the face actually displayed was that I was disgusted with the person who didn’t understand me, and that I thought they deserved to be flogged for their stupidity.

 

Since that time, I’ve come to learn, with the help of my colleagues at The Table Group, that I do sometimes have that face. Even though I have a difficult time conjuring up the face on demand (it seems to require an emotional prompt), I am well aware that it evokes an unwanted reaction from those who are unlucky enough to witness it.

 

To that end, I’ve recently come to the conclusion that everyone has a face. It is usually the product of a strong emotion that is difficult for us to articulate, and so it is portrayed in a less-than-accurate way, and often more extreme than we want it to be. For instance, one of my colleagues often feels frustrated that she can’t adequately verbalize her concern for others in the moment, so her face portrays a level of pity that borders on patronizing. This is not what she wants to portray, but it happens nonetheless. It’s her face.

 

Another colleague, when she feels let down by someone, takes on the look of judgmental disappointment. It’s as if she’s thinking, “so that’s the best you can do, huh? How sad.” She doesn’t know that she’s conveying this, but her colleagues—and her husband and children—certainly do.

 

Why is it important for all of us to know what our faces are, and when and why we show them? Because if we don’t, we will find ourselves puzzled by the reactions of our employees and team members who have no choice but to respond to the emotional content of what they see. And their reactions are only going to exacerbate what our faces are already exaggerating, leading to further misunderstanding. If that sounds trivial, understand that this can lead to broken trust and unnecessary division among people who have no real reason to be at odds.

 

The solution to this problem is for every one of us to identify, most likely with the help of our colleagues and loved ones, what our faces are. Once we do this, we need to not only invite those colleagues and loved ones to call us out when we display that face, but to exhort them to do it! We need to beg them to alert us when we are inadvertently expressing an emotion that is unintended, so that we can stop and explain what we are really feeling and allow others to help us address those feelings.

 

My wife inadvertently came up with a fun way of identifying and staying aware of our faces in a team or family environment. It happened the other night when I was a little grumpy and judgmental, and she said, “You’re a little harsh, aren’t you?” And then she laughed and said, “Hey, that should be your rapper name. ‘Li’l Harsh’.” After I got over the initial sting of her accurate nickname for me, I realized that it was a good way of describing my face. So I went to work, announced my new moniker, and helped everyone come up with their respective rapper names. We now have Li’l Sour, Li’l Dismissive, Li’l Annoyed, Li’l Denial, Li’l Disappointed, Li’l Prickly, Li’l Condescending, Li’l Patronizing and Li’l Tense. That might sound silly, but within the day we were using those terms to describe one another in moments of stress, and it brought real clarity, not to mention humor, to situations that could have otherwise been unnecessarily tense.

 

So, what’s your face? And what’s your rapper name?

 

Peace Out.

 

Li’l Harsh, aka…

 

 

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Pitfalls of Agile
FrameworksManagement

5 Biggest Pitfalls of New Agile Adopters

by IPowerIdeas April 19, 2018

This is a simple and short video about Agile and some of the pitfalls of new adopters. It is an interesting video and helps to get you started on understanding where potential pitfalls could stem from and how to identify them early. It also helps to offer ideas and ways to recognize other distractions and if you can identify them early it will help you find solutions as quickly as possible.

 

One of the things I like about Agile and Scrum are the Sprints and how they embrace getting development done quickly as well as the model or framework incorporates continuous improvement which I am a huge proponent of. I think of how many projects I have been involved in that could have been completed quicker and with less hiccups or distractions by utilizing the general concepts of sprints.

 

I think utilizing sprint-like processes in other projects could have helped complete them sooner by not using the waterfall method. I think there are projects where using the waterfall method is unavoidable. However, there are many times the Agile or Scrum methods could increase efficencies by taking small chunks of the project, completing them in small and time-based periods, assessing what went wrong or what could have been done better after each sprint, and then adjust accordingly. I think it is something worth exploring in your own processes and environment.

 

The other component of a sprint is working closely with the Product Owner and/or Stakeholders on a daily basis which will keep projects from derailing or stalling as well as rapidly removing speedbumps or roadblocks.

 

My I Power Seed challenge is to spend time in the Agile and Scrum frameworks and see if you can utilize its methods and subsequent results and if they can be incorporated into what you are doing in your specific business model (outside of software development).

 

Either way, Agile is a great project management framework that produces results.

 

Please comment and offer feedback.

 

Certified Scrum Master – Simona Millham

 

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