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Tag:

leadership

BooksFeatured

Stories for Work – The Essential Guide to Business

by IPowerIdeas August 19, 2023

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book to go pick it up and read and understand the concepts in more detail.

 

When things go badly, those who survive move away from the emotion of fear and towards a state of resolve.

 

Growth mindset.

 

Humor and laughter.

 

Be creative.

 

When we give greater autonomy, responsibility, trust, and unconditional support, they make more conscious decisions.

 

Old school pen and paper slows us down to process and be more mindful.

 

Car and Driver test showed 6x longer to react when reading or texting.

 

Martin Luther King, “If you can’t be the sun, be a star. It isn’t by size that you win or you fail. Be the best at whatever you are.”

 

“Nourish our people first – put teams first, will go to great places.”

 

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A quote that resonated was this quote from Martin Luther King, “If you can’t be the sun, be a star. It isn’t by size that you win or you fail. Be the best at whatever you are.”

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BooksFeatured

How To Stop Caring What Others Think: For Real

by IPowerIdeas August 19, 2023

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book to go pick it up and read and understand the concepts in more detail.

 

“It’s not if you’re smart, it’s how you’re smart.”

 

Shift thinking to focus on personal value that relates to our internal essence, our core values, and character development.

 

Take ownership over your self-value by shifting your mindset to focus on nurturing and developing yourself.

 

Don’t define yourself on how much you or your friends have – focus on and measure by kindness, generosity, patience and effort.

 

So what makes you you, it’s your internal essence.

 

Unemployment often causes people to question their personal value.

 

Focus on what you can control and not what you can’t control. When things are difficult, remind yourself, it’s something we cannot control.

 

Self-development doesn’t just feel exact, it lays the path for greater external success,

 

External criticisms are like there are really saying is “we don’t like you.”

 

When we focus on achieving internal success that’s when we become truly happy.

 

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

One of the best notes I had from the book was this: Silver is always valuable in its existence. But when it’s polished, you get to really see the shining at its best. Enjoy the book!

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BooksFeatured

Quiet Voice Fearless Leader: 10 Principles for Introverts to Awaken the Leader Inside

by IPowerIdeas August 19, 2023

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book to go pick it up and read and understand the concepts in more detail.  Enjoy.

 

“Leader = Listener”

Steve Jobs (quote)

 

Remove negative thoughts and focus on what you are going to say (when you get nervous).

 

Try not to take yourself so seriously.

 

Philippians 4:13 – “I can do all things through Christ who strengthens me.”

 

Donate time and/or money as makes you go out of your comfort zone.

 

“Dare to be different and dare to stand out”

 

“Always do your best and never worry about what anyone else thinks about it.”

 

Being an introvert is not the problem.

 

“Doubt self – constantly worry about what other people were thinking about me.

 

Shonda Rhimes, Warrant Buffett, Albert Einstein, Elon Musk, and Steven Spielberg were all introverts.

 

Warren Buffett said,

“Be greedy when others are fearful and fearful when others are greedy”

 

If you don’t say anything then people will miss value and feel you weren’t needed.

 

Abraham Lincoln was quoted as saying,

“Better to be quiet and considered a fool than to open your mouth and remove all doubt.”

 

What makes me unique?  And how can it benefit others?

 

Focus on needs of those you are talking to.

 

A good leader makes informed decisions.

 

“Bad news doesn’t get better with time”

 

Along these lines, check out the book “Radical Candor” – a great read and goes deeper into how to make touch conversation more effective and easier.

 

What happened to “if you don’t have anything nice to say, don’t say anything at all?”

 

Accountability – “things did not work out because I did …”.

An I Power Seed is, use “I statements”.

 

A sports player was once heard saying, “Success is on the team, failure is on me.”

 

Strong desire to be accepted – be authentic self.

I Power Seed add:  also be genuine.

 

“If you are sitting in a room and you are the smartest person there, then you’re in the wrong room.”

 

Strong team will free you (and your team) from pressure.

 

Team and delegation.

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

This was an excellent book for those fellow introverts who want to improve their leadership skills be becoming more confident to be less of an introvert.

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Leadership

Five Leadership Lessons After Inheriting a Team

by IPowerIdeas August 17, 2023

When we talk about leadership in sports and business, there’s usually an assumption that the leader gets to build their team. This isn’t always true. A lot of time, you’ll inherit a team.

 

Perhaps you’ve joined a company where the team is already built, or you are charged with leading a merger where you’re blendin0g teams. This is a pretty common scenario. Right now, for instance, there’s lots of merger activity in the fashion industry, and there could be more combinations between streaming platforms in the future, too. And when mergers do happen, leaders at those companies will have to work with teams they didn’t necessarily choose.

 

In sports, where recruiting and team building is a years-long effort, the requirement to lead a team you didn’t choose can be even more extreme. If you’re a new coach, it can be a long wait before you get to lead a team that you recruited and built from the foundation up.

 

So, how can leaders be effective with a team they have inherited? How do you lead when you’re still learning people’s talents, morale (due to change) may be low, and the existing team may be skeptical of you?

 

Here are five steps I encourage you to follow if you are in this situation:

 

1. Have a plan
When you inherit a team, you need to come in with a clear plan for how you will approach the work and the existing team and its development. To win, you’ll need to encourage and inspire the greatest use of the skills and talents your team possesses, which can be a challenge when you don’t know the team yet. Do your research ahead of time so that you understand what you’ll be looking for from day one. Then, carefully observe and learn how the team is currently operating. Talk to people. Get the story on how they think it’s going. Make sure that the people who already have high-level performance, productivity and resources, are recognized and rewarded early on and clearly.

 

2. Analyze your team
As you’re getting to know the team, use a rating system, such as an A, B, C ranking. A players are those you know immediately you want to keep. C players are those you know immediately that you don’t want. The B players are those people on the team whom you believe you can develop. Give them a pathway and recognize and reward progress and success. Ask individual team members what they think you need to know. If they share complaints and excuses about others, you’ll need to work on that with them. If they share actionable information and seek to bring you in and up to speed, keep those people close.

 

3. Look for collaborators
When you inherit a team, some players will step-up immediately to collaborate with you. Others may be resistant. They may be skeptical, still be attached to the previous leader, or holding some kind of long-simmering grudge. Make it clear that you value collaboration and then set clear standards for the behavior you want to see. Tell the team explicitly that if they are making progress, everyone will be recognized. If not, the team must be able to stop, analyze why they aren’t getting the job done, and create a solution to the problem. Make it clear that excuses will not be tolerated, and that you expect everyone to be treated with dignity and respect.

 

4. Hold naysayers accountable
Whenever you inherit a team, you’ll likely encounter naysayers and skeptics. If there are problems, make it known that you expect the team to turn it around. If those individuals still say that it can’t be done, ask for an explanation. If that explanation holds up and is a good analysis of the problem, push them to solve the problem. If it’s more of an excuse, point that out and emphasize that problem-solving will be rewarded, but excuses are not okay.

 

5. Eliminate problem players
In a culture of accountability and respect, some people may start out as naysayers and then turn it around. However, if the negative attitude persists, that’s not going to work. Let those people know that you’ve noticed they’re messing up and that it won’t be tolerated. Bad attitudes and excuses will infect the rest of the team and hold them back. If a member of the team can’t handle accountability and continues to make excuses and to blame others, then they are weakening the team. They have to be cut, even if they might have been a star player on paper. While the team may be put under pressure in the short term, as those problem players are replaced, overall performance will improve.

 

When I first started coaching football at Coastal Carolina University, I inherited a team that was in less than optimal shape. After analyzing the team and meeting with the assistant coaches, I spoke to the players as a group. I told them that all the reports I had been receiving were that they were screwing up — they didn’t have good attitudes, they were making mistakes on and off the field, and they weren’t taking responsibility for those mistakes. If that was bad information, they’d prove it to me with their actions. My plan was to evaluate them entirely on their individual merits.

 

I Power Seed – Reminds me of: the quote, “When there is doubt, there is no doubt”

 

I made it clear that we only wanted players who were going to take personal responsibility for their actions, treat others with dignity and respect, and not make excuses. If they could do that, they would play. If they couldn’t, they’d be off the team. Period.

 

That first season, we cut 14 players from the team. Even though that was hard in the short-term, the rest of the team started to recognize that they were going to be a better football team for it. We started winning – even a few games we weren’t favored to win. Then we won the conference, and everybody started to embrace the concept. We needed our players to live up to their potential.

 

I Power Seed – Learn more regarding how not holding team members acocuntable actually degrades the performance of your other team members. Accountability from 5 Dysfunctions of a Team

 

These principles — that teams must be accountable, take responsibility and treat others with dignity and respect — work in the boardroom, on the football field, and in every aspect of life. As a leader, you don’t always get to choose your team, but you can always set the expectations clearly, seek agreements, and exemplify the behavior you want to see in your own actions. The team will almost always improve with time if you stick to those principles.

 

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

Excellent article and applies in the business world. Many times we inherit a team and in my case it happens every time I start a new position. As a former football coach, we would “inherit” the players and it’s our job and responsibility to grow our team individually and together to attain our individual and collective goals (winning). The principles above are critical to the success of what you want to accomplish as a leader as well as developing, mentoring, and growing your team into highly engaged and performing team members.

Original Article

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Leadership

Number 1 Reason You Buckle Under Pressure

by IPowerIdeas August 15, 2023

CEO coach shares the No. 1 reason you buckle under pressure—and 4 ways highly successful people avoid it


Successful people need to make great decisions under pressure. CEOs across the country are failing at it.

 

That’s according to Chris Mailander, who coaches CEOs on high-stakes decision-making. From recent collapses of U.S. banks to high-profile corporate fraud, the country’s business leaders are repeatedly making crucial mistakes during crunch time, he says.

 

Those errors all have something in common, says Mailander: When you’re faced with a make-or-break decision, you need to act quickly instead of leaving the button-push until the last minute.

 

Everyone faces time-sensitive decisions, not just CEOs. You might be on a tight deadline at work, or need to place a last-minute dinner order before the restaurant closes. Your decisions go awry when you allow the pressure of the moment to affect you, says Mailander.

 

Here are his top four strategies to avoid that fate.


Embrace dissent
Under pressure, it’s easy to go with your gut and ignore counterarguments to save time. Squash that impulse, says Mailander.

 

If used correctly, disagreement can be a productive tool, Yale University researchers found in 2016: You’re more likely to find dissent useful when you approach others’ perspectives as valuable information, rather than arguments to defeat.

 


Know your blind spots
Forming a network of devil’s advocates can help you avoid blind spots. Otherwise, you can fall victim to the “fallacy of success,” Mailander says.

 

Mailander says one of his clients, a startup, uses a quarterly blind spot check-in exercise to avoid that fate. The startup’s executives dedicate time each quarter to ask each other questions like: How do we see more? How do we avoid falling into bad patterns of behavior?

 

This can be discovered during a SWOT analysis exercise.


Make the unexpected a part of your routine
Preparing for the unexpected, as you might expect, isn’t easy. It comes down to having “a very conscious process for decision-making,” says Mailander.

 

In other words, pressure decisions become more manageable when you can break them down into replicable steps. Look at how commanders of nuclear submarines prepare, Mailander says: They have to anticipate future problems, design processes to handle them and practice them until they become routine.

 

You can preempt that last-minute decision by laying out the pros and cons of each role ahead of time, which can help you prioritize in the moment. Know who in your life you can seek out for trusted advice, and plan to give them a call, too.


Pay attention when the rules change
In times of crisis, normal rules can go out the window. Workplaces suddenly looked very different when COVID arrived, for example.

 

Most people withdraw when faced with these “trigger points,” says Mailander. “They put their head down to try to withstand whatever pressures come through.”

 

Successful decision-makers see those trigger points as opportunities, Mailander says. Those might include the people who realized that breaking up screen-time and limiting virtual meetings could support their mental health, and make them more productive than they’d been in-person.

 

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A really good article with 4 ways to avoid buckling under pressure.

Original Article

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Quotes

History Doomed Applies

by IPowerIdeas August 12, 2023

"Those that fail to learn from history are doomed to repeat it."

Winston Churchill

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

Such a powerful quote and sentiment.

 

This is a historical quote but it can also be relevant to mistakes we might make as managers and leaders. 

 

Calculated errors are ok as long as we don’t forget and learn from them.

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Quotes

Surround Yourself

by IPowerIdeas August 5, 2023

"Surround yourself with people who fight for you in rooms you aren't in."

Unknown
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Leadership

The Hedgehog Concept

by IPowerIdeas August 2, 2023

The Hedgehog Concept is developed in the book Good to Great.

 

A simple, crystalline concept that flows from deep understanding about the intersection of three circles:

 

1) what you are deeply passionate about,

 

2) what you can be the best in the world at, and

 

3) what best drives your economic or resource engine.

 

Transformations from good to great come about by a series of good decisions made consistently with a Hedgehog Concept, supremely well executed, accumulating one upon another, over a long period of time.

 

 

Excerpts from the book, Good to Great

 

Are you a hedgehog or a fox? In his famous essay “The Hedgehog and the Fox,” Isaiah Berlin divided the world into hedgehogs and foxes, based upon an ancient Greek parable: “The fox knows many things, but the hedgehog knows one big thing.”

 

Those who built the good-to-great companies were, to one degree or another, hedgehogs. They used their hedgehog nature to drive toward what we came to call a Hedgehog Concept for their companies. Those who led the comparison companies tended to be foxes, never gaining the clarifying advantage of a Hedgehog Concept, being instead scattered, diffused, and inconsistent.

 

For the comparison companies, the exact same world that had become so simple and clear to the good-to-great companies remained complex and shrouded in mist. Why? For two reasons.


First, the comparison companies never asked the right questions, the questions prompted by the three circles.


Second, they set their goals and strategies more from bravado than from understanding.

 

A Hedgehog Concept is not a goal to be the best, a strategy to be the best, an intention to be the best, a plan to be the best. It is an understanding of what you can be the best at. The distinction is absolutely crucial.

 

Every company would like to be the best at something, but few actually understand—with piercing insight and egoless clarity—what they actually have the potential to be the best at and, just as important, what they cannot be the best at. And it is this distinction that stands as one of the primary contrasts between the good-to-great companies and the comparison companies.

 

To go from good to great requires transcending the curse of competence. It requires the discipline to say, “Just because we are good at it – just because we’re making money and generating growth – doesn’t necessarily mean we can become the best at it.” The good-to-great companies understood that doing what you are good at will only make you good; focusing solely on what you can potentially do better than any other organization is the only path to greatness.

 

As you search for your own concept, keep in mind that when the good-to-great companies finally grasped their Hedgehog Concept, it had none of the tiresome, irritating blasts of mindless bravado typical of the comparison companies. “Yep, we could be the best at that” was stated as the recognition of a fact, no more startling than observing that the sky is blue or the grass is green. When you get your Hedgehog Concept right, it has the quiet ping of truth, like a single, clear, perfectly struck note hanging in the air in the hushed silence of a full auditorium at the end of a quiet movement of a Mozart piano concerto. There is no need to say much of anything; the quiet truth speaks for itself.

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

This is a valuable and classic leadership book with incredible insights and concepts on how to focus on being great. 

 

So go be great! 

 

Enjoy.

Original Article

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Books

Strengths Based Leadership

by IPowerIdeas August 1, 2023

The most effective leaders are always investing in strengths.


The most effective leaders surround themselves with the right people and then maximize their team.


The most effective leaders understand their followers’ needs.

 

 

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selecting highlights to pique your interest in the book and its concepts to then read the book and take a deeper dive into the details of these concepts. Enjoy.

 

 

Efforts have been focused on trying to mimic traits of leaders he has known or read about.

 

I’ve never met an effective leader who wasn’t aware of their talents and working to sharpen them.

 

US employees only use 32% of their strengths.

 

The 4 domains of leadership strength:
• Executing
• Influencing
• Relationship building
• Strategic thinking

 

People create memories, not things. The real value comes from the ladies and gentlemen (employees) who bring that to life.

 

What distinguishes strong teams from dysfunctional ones is the debate doesn’t cause them to fragment. Instead of becoming more isolated during tough times, these teams actually gain strength and develop cohesion.

 

For a team to create sustained growth, the leader must continue to invest in each person’s strengths and in building better relationships among the group members.

 

Followers’ 4 basic needs
• Trust
• Compassion
• Stability
• Hope

 

Also important are honesty, integrity, respect, transparency, confidence, initiating and responding.

 

The most effective leaders also get people to follow.

 

Strong leaders understand where to invest their time to get the greatest return on their strengths.

 

Strength Themes:
• Achieve
• Adaptability
• Analytical
• Command
• Communication
• Connectedness
• Deliberative
• Developer
• Empathy
• Focus
• Harmony
• Include
• Input
• Learner
• Maximizer
• Positivity
• Responsibility
• Strategic

 

Leading with an achiever:
• Build trust
• Show compassion
• Provide stability
• Create hope

 

 

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

This is a classic book where its concepts are still steadfast and true today. The concepts when followed will provide incredible results in loyalty, productivity, and performance.

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Quotes

Emotional Reaction vs Logic

by IPowerIdeas July 29, 2023

"You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing everything with logic. If words control you that means everyone else can control you. Breathe and allow things to pass."

Unknown

This quote has been reported to be said by world and business leaders as well as many others. 

 

Even though we don’t know the original person who quoted it, it is still a very powerful quote.

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BooksLeadership

Good to Great

by IPowerIdeas July 28, 2023

“Good-to-great companies became like Dave Scott. They rinsed their cottage cheese.”

Jim Collins

I Power Seed:
To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selected highlights to pique your interest in the book, read it, and understand the concepts in more detail.

 

A list of “not to do’s” was more important than a list of “to do’s”.

 

Good is the enemy of great. People settle when they get good.

 

Good is not circumstance. Just does not just happen. Has to be consciously made.

 

Ferociously results driven.

 

CEOs are humble and gracious and are servant but not weak.

 

Example of Rubbermaid that went to great but once CEO left they went downhill.

 

Motivating employees is mostly a waste of time. If you have the right people on the bus, they will be self-motivating. So the real goal is to not de-motivate them.

 

Want to go from good to great, get the best people on the bus.

 

Executive compensation had absolutely no impact on company performance. None at all.

 

Don’t need good employees, need great. Good employees are not your best asset, great employees are.

 

Great employees do not need any management. They need to be taught and led.

 

3 circles.

 

Might be competent but not going to be great at it. Such as might get good math scores on SAT but does not mean you would be a great mathematician.

 

Hedgehog concept, keep it simple by having a laser focus on a simple concept and ignore everything around it. Walgreens having a cluster concept, 9 stores within a mile of san Francisco. Hedgehog concept was increase revenue per customer per visit.

 

Example of wife winning iron man.

 

Technology does not take companies good to great. Look at internet companies that have gone out of business. Walgreens kept to hedgehog concept and surpassed them.

 

Vietnam we had tons of technology and still lost. North Vietnamese kept to hedgehog concept.

 

Failures stem from management and leadership failures. Where they are weak. Where is VisiCalc, innovated spreadsheet? Did apple create the pda, no palm pilot did. Did Boeing create the passenger jet, no piper did. Look up rest of them.

 

5,000 lb. fly wheel. How hard to get it going? Once it goes it moves. Physics, mlm once in motion… asked which turn was pivotal? None, it was an accumulation of all of them.

 

Key to hedgehog is understanding on how to be the best. Cannot be goal. Have to fully understand what we do and how to be best at it.

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A few notes about the book:

This is a valuable and classic leadership book with incredible insights and concepts and how to focus on being great. 

 

So go be great! 

 

Enjoy.

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FeaturedVideos

Boss vs Leader

by IPowerIdeas July 22, 2023

One of the best videos around on Boss vs Leader. 

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BooksLeadership

Radical Candor

by IPowerIdeas July 19, 2023

I Power Seed:
Much like concepts in the book, “The Truth About Employee Engagement”, it’s not easy to tell someone they are messing up, but maybe they don’t realize it and need help. Or they need some direction or support.

 

They want to be part of it as well as you don’t want them around to spread to others or push others away. Feelings of why should I work harder when they don’t. These feelings drag positive and productive culture down.

 

The number of these types of individuals will increase when managers hire similar team members which decreases chances of positive change.

 

To keep with the theme of the I Power Ideas site, this will not be an in-depth review but rather selected highlights to pique your interest in the book, read it, and understand the concepts in more detail.

 

The negative behavior when accepted and allowed says management is accepting sub-par behavior. As well as tells the team it is ok to be a weak link. Lastly, they have to pick up the slack and that won’t last long.

 

Similar stories, employees feel deceived if they don’t get positive feedback or areas of opportunity. And not just once a year.

 

As a manger, once you lose the confidence and trust of your team, it is exceptionally hard to get it back.

 

Apple hires those to tell them what to do, not the other way around.

 

Listen, it is our jobs as managers to make hard decisions and toe the line.

 

Like the book, “5 Dysfunctions of a Team”, the very top piece is Results. Bosses are supposed to produce results.


1. Abence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results.

 

She used examples on how to keep employees motivated. Motivation is good, but thinks it could be just short term. She likes employees who are engaged as that lasts and produces longevity and loyalty.

 

Trust, she says, is important, like 5 dysfunctions.

 

You have to start by giving a darn.

 

Care Personally.
Challenge Directly.
Radical Candor happens when you put these two things together.

 

I Power Seed:
These two concepts reminds me of my short time at Intel where meetings were direct and heated. But it kept the presenters on their toes as well as it encouraged them to prepare significantly more as their proposal will be picked apart for any gaps or issues and in a heated way. However, it produced some incredible results.

 

Use humility.

 

Your colleagues appreciate the candor. Shows them that you care. That you will take the time to do it.

 

Labeling hinders growth.

 

She provides a story of sounding dumb during a meeting. Made the comment immediately, did it candidly, and did not make it personal. Very smart in the presentation but sounded stupid. Want to lose credibility with team – this was on way the author says it will.

 

Free culture to offer ideas and feel they are heard. And if they get legs, then it will get running.

 

Like the book, “Stengths Based Leadership”, focus time and energy on strengths. Her book says she put people into positions around their strengths.

 

Ultimately showing you care, provides significant motivation for the employee.

 

Andy Grove said Steve Jobs always gets it right. He is not always right, but allows his teams to tell him how to do it right so he always gets it right. Get it right vs being right.

 

Steve Jobs, had his team prove him wrong or he proved them wrong.

 

More quiet listening.

 

Give feedback right at the moment. Don’t wait to make it formal. Like your personal life, you don’t wait to tell someone something, do the same in your professional life.

 

Don’t defend criticism. Makes it feel like you don’t care or listen.

 

Acknowledge what they are feeling or frustrated at. Don’t tell them to not feel that way.

 

She provides an excellent example of a new system to increase efficiencies in the air by allowing pilots to get immunity for sharing data to help prevent further issues.

 

Debate not decide. Let those know we will debate but make no decisions. There will be no winners or losers.

 

Focus on behavior not character.

 

If it is in your way, move it out of the way.

 

 

Buy the Book

I Power Seeds

Here are our takeaways and thoughts - pause and reflect, then nourish and grow!

A few notes about the book:

A good book on how to find ways to be effective in being an example and coaching those around you without delay while being professional and genuine.

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Quotes

When in Doubt

by IPowerIdeas July 6, 2023

"When there is doubt, there is no doubt."

Unknown

This is one of the best quotes there is.  It has guided me to make the best decisions, especially when it comes to staffing.

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Quotes

Don’t Find Fault

by IPowerIdeas July 4, 2023

"Don't find fault, find a remedy"

Henry Ford
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Teamwork
Leadership VideosManagement

Team Work

by IPowerIdeas May 11, 2023

This was a very funny video I have used numerous times in team work coaching sessions.

 

It provides a very creative solution to the goal at hand.  I have used it during team building meetings with my team to demonstrate teamwork in a funny way.  It breaks the ice as we learn about teamwork, which can be over-expressed and you get that glazed-over eyes look when you use the word.

 

The I Power Seed is, breat creative and search outside of the box for solutions.  It will provide innovative solutions, especially when coupled with collaboration (which is in another post).

 

Enjoy!

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Consistent Work
Management

How to Get Consistent Work From an Employee

by IPowerIdeas July 24, 2019

As I read this, my own experience reminds me that most people intrinsically want to do a good job for you and want to improve as long as they know expectations and have someone to help provide the tools to change or modify their work when they need to become more consistent. 

The second key thought that comes to me is having the right people in the right spot. As you read the post, think about your team members and if they are in the right spot or not and if that might be part of the inconsistent work.


Below is a good article about how to help get consistent work out of your employees.

Enjoy!

 

Dear Candid Boss,
How can I better manage an employee whose work seems to alternate between excellent and sloppy? How can I get the consistent quality that I know they can produce?

Signed,
Tired of the Unpredictable


Dear Tired of the Unpredictable,
I feel your pain! If an employee sometimes delivers amazing results, and other times makes sloppy mistakes, the value of the excellent work is greatly reduced—for you, for the team, and for the employee.

There are three likely scenarios, and it’s important that you know which one you are dealing with. Talking one-on-one can give you a better sense of whether that employee is:

 

    • Unaware of the issue and in denial

    • Aware of it and dismissive of its importance

    • Aware and upset about it

If the Employee’s Unaware and In Denial…
Be prepared to discuss the details of several specific examples of sloppy work. If the employee begins offering excuses for the first one, reassure the person that you will listen to their point of view in a moment, but that you want to make sure they understand the whole situation before they respond.

When you share your examples of lackluster work, show don’t tell. Don’t say, “It was sloppy.” You need to be more specific. Say, “There were 57 typos that spellcheck could’ve caught.”

 

If the Employee’s Aware and Dismissive…
Make the impact of the sloppy work really clear—including the consequences for the team. For example, do other people have to spend extra time double-checking this employee’s work?

Most importantly, make the impact of the sloppy work on the employee’s reputation and career prospects really clear. Careless mistakes generally cause others to question a person’s work consistently, so they don’t get “credit” for the exceptional work they do—and could potentially cause them to lose out on promotions or even lead to termination.

 

If the Employee’s Aware and Upset…
Be prepared to show that you care about the person’s growth and are dedicated to helping them solve whatever is causing the problem. If the employee knows about the problem and is upset about it, there’s no need to beat them over the head with specific examples or the impact.

Instead, take some time to show compassion—but don’t back off your challenge that they can and must do better. Reassure the employee that you have confidence in their abilities. Be prepared to discuss the details of specific examples of excellent work, and what made those particularly exceptional. That empowers the employee with information they can use to improve their other work.


 

In all cases, end by asking the employee what their plan is to deliver top-notch work more consistently. If they have a clear plan of action, you know you’ve gotten through. If they don’t, either they still don’t see it as a problem or don’t know what to do about it—in which case you’ll need to work out the specific expectations for that behavior change.

 

 

This is a tough problem, but here’s the good news: This person’s clearly capable of doing a great job. Ignoring the issue puts a burden on your team, on you, and ultimately doesn’t do that person any favors. But, helping them figure out why those sloppy mistakes occur is key to helping the person do great work.

 

Original article: How to Get Consistent Work From an Employee
By Kim Scott

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Looking for
Management

What Exactly Are We Looking For?

by IPowerIdeas June 25, 2019

I really enjoy reading and relating to the stories and advice provided by Patrick Lencioni (and The Table Group). That is illustrated in his article which resonated with me and reinforces his ideology of an ideal employee, one that is Humble, Hungry, and Smart (from his book “The Ideal Team Player”).

 

I included some highlights from the article as “I Power Seeds” and my personal experience is that these ideals apply to employees no matter the industry or business model. I have utilized them as cornerstones of my interview process and hire the best employees – get the right people in the right spots and you will consistently experience high-performing employees and incredible results.

 

The article is written and based around the NFL and how teams evaluate and pick the best players for their teams – ones driven for success and to win.

 

 

To help, I added “(employee)” after the word “player” to help visualize these thoughts as they apply to a business environment.

 

 

Enjoy!


 

 

Of course, beyond the physical evaluations that teams do to assess potential talent, GMs and coaches also conduct interviews and administer psychological tests. But the first big question that they need to answer is, “what exactly are we looking for?” I suggest asking three questions that will indicate whether the young men they’re evaluating possess the three required virtues of an ideal team player. These are questions that, if they had been applied to past draftees, could have helped teams avoid a great deal of pain, criticism, and unnecessary expenditures, and identify players who were much better than their measurables would have suggested.

 

 

First, is he HUMBLE? Humility is a tricky word, because most people misunderstand its meaning. It is not a lack of confidence.

 

 

A humble player (employee) will be one who knows what his strengths are, and is willing to acknowledge them even if he doesn’t feel the need to do so often. He’ll also know his weaknesses, and his needs for improvement, and spend more time focused on those. Players (employees) who lack confidence, who are overly deferential and afraid to acknowledge their skills, are not humble.

 
 

“C.S. Lewis explained this well when he said, “humility is not thinking less of yourself, but rather thinking about yourself less.”

 

Having said all this, what teams need to avoid most of all are players (employees) who are self-promoters, always seeking attention and affirmation. They will almost always regret taking an ego-driven player (employee), regardless of his level of talent. Take, Joe Montana over Joe Namath. Okay, I’m old. How about Larry Fitzgerald over Dez Bryant, or Nick Foles over Johnny Manziel?

 

 

Second, is he HUNGRY? This is as simple as it is critical. The fact is, some players (employees) get drafted and decide they’ve arrived. All their hard work has finally paid off. Other players (employees), the hungry ones, feel more pressure than ever to prove themselves. They want to get better, and their motivation is about playing the game rather than living the life.

 

I’ve found that hunger is the hardest of the three virtues to teach. It seems that it is instilled in most people when they are quite young, often as a result of parenting, or influences from teachers or coaches. The telling sign of a hungry player (employee) is that he is never quite satisfied, and doesn’t have to be reminded to do more.

 

 

Think about Jerry Rice and Tom Brady. Anyone who tells you that they are naturals is mistaken. No different than the world’s best musicians, doctors or teachers, they simply get more out of what they have because they outwork everyone else. Period.

 

 

Is he SMART? I’m not referring to intellectual capacity here, and I’m certainly not suggesting that teams rely on the Wonderlic test, which is something like an SAT for pro football players (employees). In the context of a team, being smart is having common sense in the way you deal with people.

 

 

A smart player (employee) knows how his words and actions affect his teammates. Whether he is in the huddle, the locker room, or in front of a reporter, he understands the ramifications of his behavior and is intentional about how he influences the people around him.

 

 

Players (employees) who aren’t smart, even if their intentions are good, often create problems that their coaches and team executives have to clean up. They create off-the-field distractions, sometimes on the sidelines, that diminish their on-field contributions.

 

 

So how does a well-intentioned coach or executive go about discerning which players (employees) are humble, hungry and smart? Of course, interviews are important. Unfortunately, agents make this a little harder than it once was by hiring consultants to prep their athletes to behave diplomatically. Still, looking for the right answers to targeted questions is telling.

 

 

For instance, ask a player (employee) about his accomplishments and look for answers that include the word “we” more than “I.” Ask him what his coaches and teammates would say about his work ethic, and he’ll be more likely to give you an honest answer, afraid that you might actually ask those coaches and teammates for their opinion. Ask him about the toughest teammates (or cross-functional departments within a company they worked for) he had to deal with and how he managed that situation. When you ask for specifics, you’ll know the difference between generic, rehearsed answers and genuine, detailed ones.

 

 

Beyond the interview itself, watch the players (employees) when they aren’t being watched. How do they behave while they’re waiting to run, jump or lift? How do they interact with others? Heck, watch them when they check into the hotel and see how they treat the person at the front desk of the hotel, or anyone else they come into contact with (such as how they greet the receptionist/greeter, answer others’ questions, etc).

 

 

Additional Resources

 

 

The Table Group
An ideal team player embodies three virtues: humility, hunger and people smarts. The power this combination yields drastically accelerates and improves the process of building high-performing teams.

 

 

The site contains FREE resources and tools – check it out!

 

Buy the book – The Ideal Team Player on Amazon

 

Book Overview on: I Power Ideas

 

 

Here are a couple good videos I found:

https://www.youtube.com/watch?v=8d0wta9pXT0Humble

 

 

Hungry, Smart – An Ideal Team Player

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Happy leader
FeaturedLeadership

What NOT to do as a Leader

by IPowerIdeas June 19, 2019

Here are some insightful views on what leaders must avoid at all costs. As you become a leader or hone your skills as an effective leader, these might seem apparent of what not to do, but we don’t always consistently practice them. From my experience, if you consistently keep them out of your daily practices, you will create a culture of trust and teams that are results-driven.

 

Enjoy.

 

https://youtu.be/Xy2_75ckF0Q?t=24
Bad Leader vs Good Leader

 

Become infatuated with yourself.
Some leaders believe everything is about them, and whatever they say is right. When you become self-absorbed or have an exalted ego, you create your own sense of reality and it is impossible to get other team members to trust you. Trust is an essential (see 5 Dysfunctions post for more on trust). Without it, leaders are unable to generate buy-in from team members at any level of the organization.

Divide instead of unify.
A true sense of community is necessary to move a health system forward. Everyone must be willing to put their shoulders to the wheel together, and that is impossible when animosity festers among team members. Some leaders think a highly effective, motivational tactic is to encourage competition among members of their C-suite, but you would be hard pressed to find a successful sports team that thrives on this dynamic. The greatest teams in any sport come out of the locker room ready to fight for each other, and they understand that resentment undermines any chance of success. The same holds true for healthcare organizations, and leaders who think otherwise are doomed.

 

Choose the wrong people.
Being a leader requires putting yourself under a microscope, which can be difficult and uncomfortable for many people. The worst way you can react to those feelings is by surrounding yourself with sycophants whose best quality is their affirmation of your insecurities. Some leaders would rather create a circle of unqualified “yes-men” than team players who have the courage to speak their minds and disagree with their boss. Don’t demonize those who disagree with you. And remember that ideological alignment is not the basis for effective team building, so don’t let a need to be liked cloud your better judgment.

 

Never saying you are sorry or wrong.
In keeping with my previous point, while all leaders need to be confident, they also need to be open-minded and willing to consider opposing views. Excessive self-confidence can lead to the unfortunate and often-disastrous consequence of believing that you are always right – even when the evidence shows otherwise. Taking accountability by admitting failure and acknowledging it is a strength, not a weakness. (see The Ideal Team Player post for more on humble, hungry, smart)

 

Blame your predecessors.
Rather than take responsibility for the state of their organizations, some leaders would rather blame their predecessors. While they think this clears their plate of any blame and gives them the air of infallibility, all it does is establish a culture absent of accountability, where blame passes from one employee to another. “Success,” as Winston Churchill so aptly stated, “going from failure to failure without losing your enthusiasm.” All leaders make mistakes and all decisions have downsides. To burnish your own reputation by ignoring the accomplishments of those who came before and excessively focusing on the negative avoids an essential element of leadership – taking responsibility.

Take communication style for granted.
Some leaders think content trumps communication, but how you spread a message is as important as the message itself. Make time for face-to-face interactions with team members at every level, and don’t be afraid to engage people through technology. However, never hide behind technology as a means of avoiding in-person interactions.

 

Lower the bar on civility.
Leaders set the example for how employees should treat each other, and must be able to apologize to people they may have wronged, which demonstrates the value of humility. If leaders do not embody these positive values, the bar for civility will be lowered for all employees, and the results can be toxic and destructive.

 

Original Article by Michael J. Dowling

 

 

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The-Phoenix-Project
BooksFeatured

Seriously? You Have Not Read It Yet?

by IPowerIdeas June 13, 2019

The Phoenix Project

Are you looking for a book that breaks apart from the mainstream content and one that provides a fresh change on how a management and leadership book is written?  If you excitedly said “yes”, then this is the book for you.

 

When someone recommended this book to me to read, I was a little hesitant as I was looking
for a book to continue my learning mindset, currently focused on increasing my leadership knowledge and skills.  This book was not a typical management or leadership book; one that is filled with facts, statistics, studies, etc.  It was a fictional story.  What kept my initial interest in reading it was my hope it was going to be as interesting, engaging, and informative.

 

To say the least, I was thoroughly engaged and took away numerous ideas and thoughts and
immediately incorporated several of the concepts into my daily routines, activities, and how I manage and lead.

I Power Ideas Warning:  The following contains a glimpse into the book.  For those of you who avoid spoilers at all costs – alert – read the book before reading the following.  For those who can handle a preview and some takeaways, keep on reading.

 

The book contains fictional situations that will resonate and stick with you and you will find yourself reflecting back on, again and again.  I found myself several times having “water cooler” conversations about the characters in the book which elicited lots of laughs and meaningful meanings at the same time.

 

You will really dislike Sarah and you will see the constraint of Brent within your own organization.  Pay attention to Erik, he has some excellent insights.  Ok, I have said too much – go get the book!  (even the audio is excellent, I recommend it) So, if you have not already done so, read this book!  You will not regret a single minute’s reading (or listening).

 

It is an easy read and thus a quick read. It left deep impressions on me and evoked several “ah-ha!” moments.

 


 A few I Power Seeds based on The Phoenix Project

Ockhams Razor

They took a lot of time to dig down into the root cause of a problem they experienced – they asked what was done that could have caused a significant outage.  They could have come to the same conclusion if they had just asked what was done throughout the organization/business units.  This does not always work, but many times it does.  For example the authors offer a comparison to Occam’s  Razor.  Occam’s Razor is the problem-solving principle that essentially states that “simpler solutions are more likely to be correct than complex ones.”  When presented with competing hypotheses to solve a problem, one should select the solution with the fewest assumptions.

 

The lack of most of the character’s positions of being proactive caused other issues (domino effect) with the company.  They did not follow up on work in progress (WIP) or implemented changed from other business units (should have used systems thinking and the inter-dependencies), such as the possible hard drive failures on the SAN.  This is a great example in the book and once you read it, you will be able to better recognize the same issues or inter-dependencies within your own work environment. 

 

From the story, Erik explains there are 4 types of work.  They appear to be common sense but they all play an important part.

 

1. Business Projects
These are business initiatives, of which most Development projects encompass. These typically reside in the Project Management Office, which tracks all the official projects in an organization.

 

2. Internal IT Projects
These include the infrastructure or IT Operations projects that business projects may create, as well as internally generated improvement projects (e.g., create new environment, automate deployment). Often these are not centrally tracked anywhere, instead residing with the budget owners (e.g., database manager, storage manager, distributed systems manager).

 

3. Changes
These are often generated from the previous two types of work and are typically tracked in a ticketing system (e.g., Remedy for IT Operations, JIRA, or an Agile planning tool for Development). The fact that two systems exist to track work for two different parts of the value stream can create problems, especially when hand-offs are required.

 

4. Unplanned Work or Recovery Work
These include operational incidents and problems, often caused by the previous types of work and always come at the expense of other planned work commitments.

 

Why Do We Need To Visualize IT Work And Control WIP?

From the book:  “My favorite (and only) graph in The Phoenix Project shows wait time as a function of how busy a resource at a work center is.  Erik used this to show why Brent’s simple thirty-minute changes were taking weeks to get completed.  The reason, of course, is that as the bottleneck of all work, Brent is constantly at or above one hundred percent utilization, and therefore, anytime we required work from him, the work just languished in queue, never worked on without expediting or escalating.

 

Here’s what the graph shows: on the x-axis is the percent busy for a given resource at a work center, and on the y-axis is the approximate wait time (or maybe more precisely stated, the queue length).  What the shape of the line shows is that, as resource utilization goes past eighty percent, wait time goes through the roof.”

One of the memorable concepts I took away was regarding constraints and work in progress (WIP).  With constraints and too much WIP, you are not focused and thus it’s like chasing your tail.  If you have so much WIP and you have no time in your schedule for unplanned work, then things will continually get put on the back burner and your backlog will only continue to grow.  That is one of the powerful examples written in the book and once the characters finally identified the constraint(s) and resolved it, only then did the backlog begin to shrink.  This is what the Japanese saw in production and found ways to keep the work in progress (WIP) while removing or bypassing the constraints.

 

Another example that is provided in the book is changing focus of programmers  and how it wastes brain cycles to constantly refocus (context changes) and is considerably less productive and causes one to be more tired and fatigued.  There are many recent studies I have read that strengthen this that multitasking is significantly less productive than just focusing on one thing and getting it done.

 

Another great point highlighted in the book is how to find ways to automate and deliver simpler chunks.  We know that, for one example, this was key in the auto industry (Ford and Toyota).  We also see it in the technology world with scripting and how it automates processes to be significantly more efficient.  And smaller chunks or work is a Scrum concept and rather than a legacy process of waterfall development, smaller simpler projects (stories) are put into place making the go to production significantly faster, more efficient, and with consistent results.

 

There is so much more in the book.  Get it, read it, learn from it, and implement its concepts.  You will see results right away.

 

Leave comments and share your thoughts and ideas.

Short video with Gene Kim

Synopsis from Amazon:

 

Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project ismassively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill’s entire department will be outsourced.

 

With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a  manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited.

 

In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they’ll never view IT the same way again.

 

Buy the book on Amazon

 

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KPIs and CSFs
Management

Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)

by IPowerIdeas June 3, 2019

It is often said that if something is important it needs to be measured.

 

If you want success, measure it.

 

If you want continuous improvement, it must be measured.

 

As a manager it is important to show the completion and success of a task or project. One of the key ways we can show success is through measurement. Basically we have data at the start and at the finish of a project to show what results were accomplished. As a manager you utilize this data for performance reviews of your staff and departmental processes as well as this data demonstrates to leadership or upper management what was accomplished. We all know leadership relies and thrives on numbers and measurements.

 

Measurement comes in many forms and varying difficulties to get. No matter what it is or how you get it, as a manger we need to find ways to measure it. Some of the harder areas to measure, for example, might be how you could measure someone who works in a drive-up window or say someone who generates purchase orders. Each job has its own challenges because many times it is hard to quantify measurements and many times the factors that go into the measurements are not controlled by the employee (such as how many people come through the drive-up or how many people place orders that need a purchase order).

 

I am a proponent on continuous improvement processes, as highlighted in ITIL’s CSI, and the key ingredient of continuous improvement is measurement. Anything of value needs to be measured. In management we need to show where we were, where we are now, and where do we want to be.

 

Again, an important and integral part of being a successful manager is measurement. Such measurements should include a critical tool – key performance indicators (KPIs).

KPI

And in order for us to measure accurately, we need to determine and create the qualitative factors that are the foundation on how the measurements will be accomplished.  This is done via critical success factors (CSF).

To get you started with KPIs and CSFs, I will provide you a couple of nuggets to get you started in your deeper dive. KPIs and CSFs are critical tools for managers to analyze and reflect in order to make data-driven decisions. Decisions that can have far-reaching ripple effects. And having these decisions backed up by proven tools and data will only help with their success.

 

Key Performance Indicator (KPI) – from Wikipedia:
A key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages.

 

Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.), and sometimes success is defined in terms of making progress toward strategic goals.

 

Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization. What is important often depends on the department measuring the performance – e.g. the KPIs useful to finance will differ from the KPIs assigned to sales.

 

Since there is a need to understand what is important, various techniques to assess the present state of the business, and its key activities, are associated with the selection of performance indicators. These assessments often lead to the identification of potential improvements, so performance indicators are routinely associated with ‘performance improvement’ initiatives. A very common way to choose KPIs is to apply a management framework such as the balanced scorecard (we will go deeper in another post).

 

Critical Success Factor – from Wikipedia:
A critical success factor (CSF) is a management term for an element that is necessary for an organization or project to achieve its mission.

 

A CSF is a critical factor or activity required for ensuring the success of a company or an organization. The term was initially used in the world of data analysis and business analysis. For example, a CSF for a successful Information Technology project is user involvement.

 

“Critical success factors are those few things that must go well to ensure success for a manager or an organization and, therefore, they represent those managerial or enterprise areas that must be given special and continual attention to bring about high performance. CSFs include issues vital to an organization’s current operating activities and to its future success.”

 

In Summary
Critical success factors (CSF) and Key Performance Indicators (KPI) are the useful tools applied to get a successful business. They collectively account for the business’ control and growth.

 

KPIs are defined as the tools to measure the performance of any organization and they only indicate what the success rate or level is.

 

You can find additional details at BSCDesigner:

 

The CSF is the cause of your success or what is required for the success. A CSF can be defined as ‘what should be done in order to get successful?’

KPIs are the effects of your action – they indicate what you are doing. KPI is defined as ‘are we successful?’

 

From BSC Designer:
CSFs are taken to be general for all kinds of business like profits, leadership, mature assessment, correctly distributed responsibilities and role of people, systematization of each process, definite goal or rightful implementation of improvement plan etc., but KPIs are not so much general, rather they are set according to the priorities of a particular organization like for a financial organization finances are concerned, in educational institutions indicators are related to the standard of studies or other things related to students.

 

KPIs are usually quantitative, i.e. in the form of a ratio or percentage values while CSFs are more of qualitative nature like ‘what makes customers satisfied?’ it can’t be measured, but it can only be discussed or analyzed.

KPIs are somewhat dependent, they alone are no use, but require some other data to be compared to in order to analyze the performance while CSFs clearly indicate what is to be done in order to succeed or what issues should be taken under the company’s effort.

 

There is a lot of great information on the pages noted above as well as the included PDFs.  For more information, please go to the individual sites.

 

18 Key Performance Indicator (KPI) Examples Defined

Additional Resources / Links

The Difference Between Key Performance Indicators KPIs and Critical Success Factors CSFs

30 KPIs To Measure Performance (& How To Choose & Track Them) - ClearPoint Strategy

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Exceptional Employee
FeaturedLeadership

Ten Ways To Spot A Truly Exceptional Employee

by IPowerIdeas May 20, 2019

I enjoyed this article as it was concise and offered some good insights to help ensure you spot and hire exceptional employees. I know I want the right people in the right spots (as I look for those who are Humble, Hungry, and Smart).

 

We spent a lot of time on technical skills, experience, and knowledge but we are finding solid evidence that emotional intelligence (EQ) is actually more important.

 

In my 20 years’ experience I have fond that I can teach someone with basic aptitude and technical skills all day long but cannot teach someone nearly as much or as deep on emotional intelligence (EQ).

 

This is an excellent article that will help you identify and hire exceptional employees. Employees with excellent emotional intelligence (EQ) to help you get the right people for the right jobs. (the “I Power Seed“)

 

Here are a couple links to additional resources to assist you in learning more:

 

Books:
Emotional Intelligence 2.0
Emotional Intelligence: Improve Your EQ For Business And Relationships – Unleash The Empath In You
Reading People

 

Articles:
Blob Tree and the “What and Why”
Why Attitude Is More Important Than IQ
DISC Profiles Overview
The Ideal Team Player
5 Dysfunctions of a Team

 


A recent international study surveyed more than 500 business leaders and asked them what sets great employees apart. The researchers wanted to know why some people are more successful than others at work, and the answers were surprising; leaders chose “personality” as the leading reason.

 

Notably, 78% of leaders said personality sets great employees apart, more than cultural fit (53%) and even an employee’s skills (39%).

“We should take care not to make the intellect our God; it has, of course, powerful muscles, but no personality.”
– Albert Einstein

 

The problem is, when leaders say ‘personality’ they don’t understand what they’re referring to. Personality consists of a stable set of preferences and tendencies through which we approach the world. Being introverted or extroverted is an example of an important personality trait.

 

Personality traits form at an early age and are fixed by early adulthood. Many important things about you change over the course of your lifetime, but your personality isn’t one of them.

 

Personality is distinct from intellect (or IQ). The two don’t occur together in any meaningful way. Personality is also distinct from emotional intelligence (or EQ), and this is where the study, and most leaders for that matter, have misinterpreted the term.

 

The qualities that leaders in the study called personality were actually emotional intelligence skills. And unlike your personality, which is set in stone, you can change and improve your EQ.

 

Exceptional employees don’t possess God-given personality traits; they rely on simple, everyday EQ skills that anyone can incorporate into their repertoire.

 

Leaders don’t need to go searching for these skills either (though it doesn’t hurt when you find them); their duty is to help everyone on their team harness these skills to become exceptional.

 

Just consider some of the EQ skills that leaders and managers commonly mislabel as personality characteristics. These are the skills that set exceptional employees apart.

 

They’re willing to delay gratification.
One thing an exceptional employee never says is, “That’s not in my job description.” Exceptional employees work outside the boundaries of job descriptions. They’re neither intimidated nor entitled; instead of expecting recognition or compensation to come first, they forge ahead in their work, confident that they’ll be rewarded later but unconcerned if they’re not.

 

They can tolerate conflict.
While exceptional employees don’t seek conflict, they don’t run away from it either. They’re able to maintain their composure while presenting their positions calmly and logically. They’re able to withstand personal attacks in pursuit of the greater goal and never use that tactic themselves.

 

focus_employees

They focus.
Student pilots are often told, “When things start going wrong, don’t forget to fly the plane.” Plane crashes have resulted from pilots concentrating so hard on identifying the problem that they flew the plane into the ground. Eastern Airlines Flight 401 is just one example: The flight crew was so concerned about the landing gear being down that they didn’t realize they were losing altitude until it was too late, despite alarms going off in the cockpit. Exceptional employees understand the principle of “Just fly the plane.” They don’t get distracted by cranky customers, interoffice squabbles, or switch to a different brand of coffee. They can differentiate between real problems and background noise; therefore, they stay focused on what matters.

 

They’re judiciously courageous.
Exceptional employees are willing to speak up when others are not, whether it’s to ask a difficult (or “embarrassingly” simple) question or to challenge an executive decision. However, that’s balanced with common sense and timing. They think before they speak and wisely choose the best time and place to do so.

 

They’re in control of their egos.
Exceptional employees have egos. While that’s part of what drives them, they never give their egos more weight than what is deserved. They’re willing to admit when they’re wrong and willing to do things someone else’s way, whether it’s because the other way is better or it’s important to maintain team harmony.

 

They’re never satisfied.
Exceptional employees have unparalleled convictions that things can always be better—and they’re right. No one is ever done growing, and there is no such thing as “good enough” when it comes to personal improvement. No matter how well things are going, exceptional employees are driven to improve, without forgetting to give themselves a healthy pat on the back.

They recognize when things are broken and fix them.
Whether it’s a sticky desk drawer or an inefficient, wasteful process affecting the cash flow of the entire department, exceptional employees don’t walk past problems. “Oh, it’s been that way forever,” simply isn’t in their vocabulary. They see problems as issues to be fixed immediately; it’s that simple.

 

They’re accountable.
If you’re a manager trying to decipher a bungled report, “It’s not my fault” is the most irritating phrase in the English language. Exceptional employees are accountable. They own their work, their decisions, and all of their results—good or bad. They bring their mistakes to management’s attention rather than hoping no one will find out. They understand that managers aren’t out to assign blame; they’re out to get things done.

 

They’re marketable.
“Marketable” can mean many things. Inside the organization, it means “likeable.” Exceptional employees are well liked by co-workers. They have integrity and leadership skills (even if they’re not in an official leadership position) that people respond to. Externally, it means they can be trusted to represent the brand well. Managers know they can send these employees out to meet with clients and prospects without worrying about what they’ll say or do.

 

They neutralize toxic people.
Dealing with difficult people is frustrating and exhausting for most. Exceptional employees control their interactions with toxic people by keeping their feelings in check. When they need to confront a toxic person, they approach the situation rationally. They identify their own emotions and don’t allow anger or frustration to fuel the chaos. They also consider the difficult person’s standpoint and are able to find solutions and common ground. Even when things completely derail, emotionally intelligent people are able to take the toxic person with a grain of salt to avoid letting him or her bring them down.

 

Very funny video:

https://www.youtube.com/watch?v=7VRu8V3zhGs

 

Original article by Dr. Travis Bradberry

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FeaturedLeadership

Why Managers Should Care about Employee Loyalty

by IPowerIdeas March 19, 2019

Loyal employees are a major asset for a strong company.  Many businesses think that employees are automatically loyal just because they’re getting a regular paycheck.  The truth is loyalty isn’t for sale.  Loyalty has to be earned by the way you treat your employees.  Transforming your business isn’t easy.  You can’t do it alone.  Without the cumulative drive of a dedicated team, your business won’t last long.

 

How you Treat your Employees will Determine the Fate of your Company!

 

Often poor management lies at the heart of an employee’s departure.  People don’t leave jobs, they leave managers.  The manager is the company’s first point of contact with an employee, if that contact is bad, the relationship with the company will be bad and the employee won’t stay long.  If companies are going to excel, they need two things: Loyal Employees and Loyal Customers.  The link between employee satisfaction and productivity is long-established.  Research has found that happy workers are 12% more productive than their less satisfied counterparts.  Loyal employees = Loyal customers.  Loyal employees are worth more than their weight in gold.  They uphold your brand and ensure the sustainability of your business.  They go the extra mile.  They make it possible for you to win.

This is why progressive companies like Apple, Google, Amazon create excellent managers.  In my current position managing 30+ engineers, it is critical to have loyalty as it is an integral ingredient to the growth of my team and the success of providing value to our customers.  With trust and loyalty, the engineers go above and beyond to take care of our customers – brining value and creating longer term relationships with the customers.  This loyalty also fosters their desire to look for other opportunities and value for the customer.  Take a look at your own team – is there loyalty?  Do you provide an environment where they want to be loyal or do they just want to punch in and out and get a paycheck?  In my case, their loyalty has grown our business and our reputation.

In the present environment, it becomes a necessity for the organization to have a strategy for retaining their best employees.  Your competitors are waiting at the door with “treats” to lure away your top performers.  If you keep treating employees like they are easily replaceable, you will be paying the price for this.  According to data drawn from 30 case studies taken from 11 research papers on the costs of employee turnover, it costs at least 20% of their salary when an employee leaves.  These costs reflect the loss of productivity from the departure, the cost of finding a replacement, and the reduced productivity while the new employee gets up to speed.

 

Beyond the more tangible losses, it affects the teams stability and causes other employees to reconsider their loyalty towards the organization.  Additionally, poor employee loyalty can also damage a company’s image.  Sites like Glassdoor and Indeed offer employees a platform on which to air their true feelings about their employer.  Fortune bases its “100 Best Companies to Work For” ranking on employee reviews of company culture.

 

In my current company, we could save money by reducing or removing all the little perks we provide but we know the extra things we do shows our team that we care and how important things like working from home, flexible schedules, free snacks and drinks, fun environment (video games, chili cook-offs, etc.) are to them.  And they reciprocate by doing a great job.  An old saying, but goes a long way, still holds true:  “Penny wise, pound foolish.”  These small parks do not cost us a lot considering the rewards we get by providing them.

 

Tips To Help You Keep Your Best Employees

 

When employees feel disconnected, undervalued, and unappreciated, it doesn’t take long for them to jump ship and look for another job that will recognize their contributions.  The only thing that can stop a high employee turnover is to give employees a reason to stay, or, even better, multiple reasons.  Here are some tips to help retain your best employees:

 

  • Don’t treat employees like machines – Employees want to know that their employer understands the need for a work/life balance and respects their personal time.
  • Create opportunities for growth and development – Always make sure there are ways your employees can grow and can do work that inspires them.
  • Reward Employees’ efforts – An open company culture with room for recognition and appreciation is very important. If you want the best, you must pay the price for the best.
  • Don’t micromanage – Trust employees. Give them autonomy and breathing space to get their work done.
  • Provide adequate training and support. Training demonstrates a company’s commitment to employees in terms of personal and professional growth.
  • Show Empathy. Very few bosses show empathy towards their team members and showing empathy helps improve overall team morale and performance.

 

Ultimately having a culture that promotes open communication, fairness, teamwork, camaraderie and a family atmosphere helps to retain good employees.  Focus on building quality relationships.  Employees with strong bonds to those they work with, are usually the most engaged and tend to stay longer at companies they work for.

Good luck, try some of these tips and leave comments so we can learn from each other.

 


 

 

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Patrick Lencioni
FeaturedLeadership

Patrick Lencioni – 5 Dysfunctions of a Team

by IPowerIdeas February 17, 2019

Patrick Lencioni has provided us some amazing books.  When I read the 5 Dysfunctions of a Team I was hooked.  He has a writing style that is easy to understand and more importantly one where we can easily relate to.

 

The book is written for a management team so I had to tweak it to use it for my department of non-managers.  It took some trial and error, but over a course of a couple months I saw some real progress.

 

Dysfunction #1: Absence of Trust
The fear of being vulnerable with team members prevents the building of trust within the team.

 

Dysfunction #2: Fear of Conflict
The desire to preserve artificial harmony stifles the occurrence of productive ideological conflict.

 

Dysfunction #3: Lack of Commitment
The lack of clarity or buy-in prevents team members from making decisions they will stick to.

 

Dysfunction #4: Avoidance of Accountability
The need to avoid interpersonal discomfort prevents team members from holding one another accountable.

 

Dysfunction #5: Inattention to Results
The pursuit of individual goals and personal status erodes the focus on collective success.

 

Please check out my book summary for more details and insights.  Book Summary

 

I highly encourage everyone to read the book.

 

 

https://www.youtube.com/watch?v=Ro0NBgHo_a8
Great Summary Video
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Leadership

5 Ways Leaders Can Draw Candid Feedback

by IPowerIdeas February 1, 2019

Leaders can only be successful if their teams feel comfortable giving both positive and negative feedback, though that is not always an easy culture to cultivate.

 

Here are five ways leaders can make their teams feel comfortable giving candid feedback:

 

1.  Assume positive intent.

Give team members the benefit of the doubt and assume they are not trying to judge you with constructive criticism, but help you grow.

 

2. Talk to your teammates, not about them.

Gossip doesn’t solve problems, it only creates more problems.  Have respectful, direct conversations whenever something goes wrong among team members in order to cut down on drama and increase trust.

 

3. Care about your teammates’ success.

If team members care about each others’ success, they will be more open to share advice they think can help others.

 

4. Push your teammates to do their best work.

If leaders challenge team members to do their best work, they will reciprocate.  Team members will provide truly constructive feedback if they know how badly their leader wants to improve.

 

5. Ask for personal feedback.

Explicitly giving permission for team members to give feedback is the most straightforward way to let them know leaders are comfortable with honest conversations.

 

 


Original article

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FeaturedFrameworks

Agile or Scrum Tools – What Works For You?

by IPowerIdeas May 22, 2018

Are you looking for Agile or Scrum tools?  I did some basic research and looked at a number of sources to provide a high-level summary of several tools that were suggested or recommended by Agile and Scrum users.  This is not by any means a detailed summary nor do I want to make a recommendation (as I have used many of these tools).  This site is about planting seeds, I Power Seeds, to provide basic information to the reader providing a foundation to get you started in the direction that is right for you and your company.  Empowering you, or the “I”, with information and knowledge.

 

Good luck and please leave comments, feedback, or suggestions for Agile or Scrum tools.

 

Asana

Generally a 4-4.5 starts (out of 5)

 

Asana is a web and mobile application designed to help teams track their work. It was founded in 2008 by Facebook co-founder Dustin Moskovitz and ex-engineer Justin Rosenstein, who both worked on improving the productivity of employees at Facebook.

 

Asana is web-based software-as-a-service (SaaS) designed to improve team collaboration. It focuses on allowing users to manage projects and tasks online without the use of email. In April 2012, Asana released its application programming interface (API) to third-party developers. Asana is integrated with productivity tools including Dropbox, Evernote, Google Drive, Zapier, Harvest, Instagantt, Jira, Zendesk, and DigiSpoke. In May 2013, Asana launched Organizations, which enables companies to adopt Asana at enterprise scale. Organizations added an Asana Team Browser, a user dashboard, employee auto-join and IT administration abilities related to provisioning and permissions. In January 2015, Asana released its native Android app. In November 2017, Asana released the app in French and German. In March 2018, Asana announced a new interactive feature called Timeline, which business can use to visualize and map out their projects.

 

Reception
Asana received a 4.5 / 5 from PC Magazine (October 13, 2017), which named it an Editors’ Choice and called it “one of the best collaboration and productivity apps for teams.” The article remarked on Asana’s “thoughtful design, fluid interactive elements, and generous member allotment.”

 

Asana

 

Trello

Generally 4.5-5 starts (out of 5)

 

Trello is a web-based project management application originally made by Fog Creek Software in 2011, that was spun out to form the basis of a separate company in 2014 and later sold to Atlassian in January 2017. The company is based in New York City.

 

On January 26, 2017, PC Magazine gave Trello a 3.5 / 5, calling it “flexible” and saying that “you can get rather creative,” while noting that “it may require some experimentation to figure out how to best use it for your team and the workload you manage.”

Trello

 

JIRA

Generally 3.5-4 starts (out of 5)

 

Jira is a proprietary issue tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project management functions. The product name is a truncation of Gojira, the original Japanese word that was anglicised to Godzilla, itself a reference to Jira’s main competitor, Bugzilla. It has been developed since 2002. According to one ranking method, as of June 2017, Jira is the most popular issue management tool.

 

According to Atlassian, Jira is used for issue tracking and project management by over 75,000 customers in 122 countries around the globe. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons, Hibernate, Twitter, Skype Technologies, NASA, the United States Department of Defense, and The Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla.

 

JIRA

 

Rally (scrum) – Now Agile Management

Generally 4-4.5 starts (out of 5)

 

The Rally acquisition brings to CA leading agile software and services expertise to help businesses consistently and quickly develop high-quality software. Not only do Rally’s offerings complement and expand CA strengths in DevOps and Application Lifecycle Management, but they open up a whole new range of opportunities in a world driven by software. The powerful combination of Rally and CA will help organizations deliver value faster and make confident, agile decisions as a matter of everyday business.

 

Rally-Scrum

 

VSTS

Generally 4-4.5 starts (out of 5)

 

Visual Studio Team System Profiler is a commercial profiler offered by Microsoft, available as part of the Visual Studio Team System (VSTS) suite and the Development Edition of Visual Studio. It can work either in sampling mode, in which the snapshot of the program state is recorded at certain intervals, or in instrumentation mode, where statistic gathering probes are injected at entry and exit point of functions. While the instrumentation mode allows more accurate statistics to be gathered, it also makes the program run more slowly while being profiled.

 

The VSTS profiler helps to optimize performance of code targeted for the .NET platform or natively compiled Visual C++ code. Modern versions of the VSTS profiler can be used to profile both 32-bit and 64-bit Windows programs. The profiler reports performance characteristics for methods which are called during a given run of the profiler including the number of calls to the function and the call stack when the function was called.

 

From within the profiler, the application is launched and executed normally for a period of time. When the user decides to exit the program, the profiler gives a summary of the number of times that each function was called, the elapsed time of each function, and the memory consumed by objects.

 

A standalone version of the VSTS profiler can also be installed from the Visual Studio Team System DVD, and is also available for download on the Microsoft website. While the standalone profiler can be installed or used on any platform, the results it collects can only be analyzed in a version of Visual Studio which includes the profiler.

 

VSTS

 

Axosoft

Generally 3.5-4 starts (out of 5)

 

Axosoft (formerly OnTime) is a proprietary project management and bug tracking system developed by Axosoft, LLC. The system is available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board. Axosoft operates as a web application and has the capabilities to integrate with Microsoft Visual Studio and TortoiseSVN.

 

Axosoft, LLC was founded on August 1, 2002 and is headquartered in Scottsdale, Arizona.

 

Recognition
In November 2010, Axosoft OnTime was named the Microsoft Visual Studio Magazine 2010 Readers Choice Award Winner for the Collaboration, Project Management and Agile Solutions category.

 

Axosoft

 

Agilo

Generally 3-4 starts (out of 5)

 

Agilo for Trac (formally known as Agilo for Scrum) is an open source, web-based Scrum tool to support the agile Scrum software development process. Agilo is based on Trac, a widely used Issue tracking system. It is programmed in Python and is distributed under the Apache Software License 2.0.

 

Its development was started in January 2007 by Andrea Tomasini while at agile42 and the first public version was released in January 2008. Since August 2011 it has been named to Agilo for Trac to emphasize its binding with Trac.

 

Agilo is used in agile software development projects in all economic sectors who use the Scrum framework. The python application can be downloaded and used either as source tarball, python-egg, SaaS, a VMWare Virtual appliance or a Windows Installer.

 

Version 0.8 is based on Trac 0.11, later versions on Trac 0.12. Starting from release 0.9.15 (1.3.15 PRO) Agilo for Trac is based on Trac 1.0.11.

 

Agilo supports Scrum-Teams, ScrumMasters and Product Owners in running and coordinating agile software development projects.

 

Reported users of Agilo include groups at Volkswagen, AT&T, Siemens, eBuddy, and Oracle Corporation.

 

Agilo

 

Scrumworks

Generally 4.5-5 starts (out of 5)

 

CollabNet is a software development and delivery solutions provider headquartered in South San Francisco, California. All of CollabNet’s solutions and services are used to improve the ways and means of software development. They fit in the industry categories covered by DevOps, application lifecycle management (ALM), and application release automation (ARA).

 

About
CollabNet TeamForge is an ALM platform used to organize complex, distributed teams and projects from a single platform. CollabNet DevOps Lifecycle Manager (CollabNet DLM) is an enterprise DevOps product used to help organizations integrate DevOps toolchains for tracking and reporting of the entire software development lifecycle. The company also partners closely with Clarive Software, which provides a release management solution to automate software deployment and releases. CollabNet offers Clarive solutions directly to customers. CollabNet also has a long history in the Agile space and is one of the industries’ largest Scrum trainers. It also provides Agile consulting and training services to supplement its product offerings.

 

CollabNet customers span finance, healthcare, government, high-tech, and other industries in 100 countries. CollabNet partners with technology providers such as HP and Microsoft, solutions providers and systems integrators including UNICOM and Hitachi Solutions, and resellers such as Carahsoft and Code Experts. The company also partners with #YesWeCode, a Dream Corps initiative designed to bring free technology training and industry connections to 100,000 young people in communities of color and increase local talent for the technology industry.

 

Scrumworks

 

 

Most of this information was taken off Wikipedia.

 

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Management

How to Create a Winning Company Culture

by IPowerIdeas May 17, 2018

Culture – what does it mean to you?  When you hear the word “culture” does it seem over-used and just a buzz word with little to no weight?  Or does culture mean everything to you, your department, your company?  Ask yourself these questions and reflect and analyze your responses to see how important it is to you.

 

Ironically as I was writing this post, I took an online management test and the results provided me a couple great ideas on ways to increase a more positive culture in my own work environment. It is these seeds that we learn, that we plant and cultivate, which become strong traits and business practices to help make us all become better managers.

 

Take a moment and read the article below highlighting five ways to create a positive and engaging culture and reflect on the ideas presented and if they apply or can be implemented in your work environment. I also added a couple small ideas or thoughts (in italics).

 

I hope you are able to come away with new ideas or seeds to cultivate positive change and progress within your own business culture.  It can take some hard work, but with time you will experience success and results.

 

 

success

themuse.com
How to Create a Winning Company Culture
By Kat Boogaard

 

When you think about building a team or company where employees are engaged, motivated, and excited to stick around for a while, there’s likely one word you’ve heard again and again: culture. And for good reason—the vibe of your office and the people who come to work there every day has a huge impact on your happiness, and your overall success.


But, fostering a vibrant and cohesive culture doesn’t happen overnight—and it certainly doesn’t happen by accident. So, let’s dive into everything you need to know about company culture—including how you can cultivate a positive one within your own organization.

 

Why Is Culture Such a Big Deal?
The best way to think about culture? It’s the personality of your company. Culture culminates your organization’s mission, values, and beliefs to form the overarching spirit of your workplace as a whole. And, much like with people, personality matters.

 

Culture has proven to directly correlate with a number of factors that are important to both employers and employees alike.

 

Take employee retention, for example. A Columbia University study discovered that the likelihood of turnover at companies with rich cultures is a mere 13.9 percent. At companies with poor company cultures? It’s a whopping 48.4 percent.

 

Job satisfaction is another key component. Understandably, employees who believe their workplaces have a positive culture are much happier in their careers—which is beneficial for everyone when you consider that happy employees are 12 percent more productive than the average worker.

 

How to Foster a Winning Company Culture
And while the perks of a positive culture are numerous, that doesn’t mean that you can close your eyes, click your heels together, and have it all magically fall into place.

 

Like anything else, cultivating a great culture requires conscious thought, planning, and effort. Here’s what you can do to establish a winning work environment within your own company.

 

Step 1
Define Your Culture

It all starts with outlining the exact culture you want to foster. Do you want a laid back and casual work environment? A fast-paced and high-energy office where there’s a lot of drive to innovate and excel? An emphasis on professional development? Or, a focus on giving back to the community?

 

Figure out the values and elements that are important to your company. And, all employees should be invited to participate in this conversation so they can provide insights into the way your workplace is perceived. Plus, they deserve a say in how this takes shape, since they’re the ones who work within your culture day in and day out.

 

But once you have the culture that you want defined, you don’t get to sit back and watch as it takes effect. You need to make the necessary changes to actually live your culture, and lead by example.

 

For example, perhaps you’ve identified a supportive management style as a key pillar of your desired culture. From regularly scheduled one-on-ones to plenty of formal and informal feedback sessions, how will you instill that concept into daily life for your entire team?

 

Defining your culture is really only the first step—you need to be prepared to act on the values that you’ve outlined.

 

I Power Seed
Lead by example and have a clear and defined culture. Meet with your team routinely to keep reinforcing it. We know change can be difficult for some and the consistent and positive reinforcement of the changes will help ensure successful results.

recognize and reward

Step 2
Reward and Recognize

There’s nothing like a pat on the back for a job well done—and that holds true for employees of all ranks and departments. Showing genuine appreciation for the hard work that team members put in makes them feel valued and respected, critical for employee satisfaction.

 

While formal rewards and recognition programs are great, this should be a value that’s pervasive throughout your entire office, to create a culture of appreciation and encourage team work.

 

Even if it’s a compliment passed from one employee to another or a piece of praise from a superior, remember that recognition doesn’t need to be formal to be effective. The more these sorts of commendations become commonplace, the more positive and supportive your whole environment will be.

 

I Power Seed
When I receive an email giving praise about one of my employees, I send it with note from me to the entire department. I see it as when one of us succeeds, we all succeed. And when one of us gets a compliment, we are all part in some way to their individual success and we should all share. I have received many compliments in doing this.

I also like to give little rewards as it adds a little fun in our everyday busy work days. For example, I send out a weekly dashboard regarding our tech tickets and for fun at the very bottom of it, I put in small font and in an obscure way a message that said if they are ‘reading this, let me know and come get your prize’. I wanted to see if anyone was really reading the dashboard data. And sure enough, someone did and they got a nice bag full of goodies.

Step 3
Get Social

Everybody wants to be productive in the office. But, not too many people actively seek out a culture that’s all work and absolutely no play.

 

When you spend so much time with your colleagues during any given week, it’s natural (and even encouraged!) to want to get to know them on a personal level outside of the office.

 

This is why some of the liveliest and most vibrant cultures encourage plenty of social interaction amongst their employees—whether it’s kickball leagues, holiday parties, game nights, or even a company-sponsored retreat or getaway.

 

If you aren’t in a position to institute a company-wide event or tradition, get an impromptu happy hour on the calendar with some of your team members. Any sort of fun outing with your co-workers will strengthen your bonds and lead to a positive, close-knit culture.

 

I Power Seed
This was actually on the online management test I took recently and it asked if you knew a name of an immediate family member for each of your employees. Everyone one of us wants some level of privacy in our work place, but I also know that we like to feel our managers or leaders care about us above and beyond just getting work done. Having an after work social or casual lunch goes a long way. These social events, and they can be short and informal, provide a great opportunity to lower guards and learn a little about each other. They do take work as not everyone wants to participate. I tend to do them in the middle of the day such as a lunch or ice cream social. I have even had a catered lunch and watched a movie. They honestly appreciate it.

 

Step 4
Promote Self-Care

Some of the most beloved company cultures have at least one thing in common: they all make sure that employees are able to take care of themselves—both inside the office and out.

 

In today’s constantly-connected society, there’s much less separation between our work and personal lives. And organizations with thriving cultures empower their employees to bring their whole, authentic selves to work, while doing their best to maintain their health and happiness.

 

Whether it’s a reimbursed gym membership, flexible work schedules, or even the option to work remotely occasionally, companies who place their focus on results and encourage self-care tend to have happier employees who are motivated to stick around.

 

I Power Seed
Self-care can yield incredible results. Employees have told me time and time again how much they appreciate how flexible I am with occasional requests – letting them come in late, leave early, longer lunch, work from home, etc. – they express appreciation and gratitude and when I need them to stay late or come in early, they don’t even hesitate. They also tend to put in extra effort in their daily work activities. I have one employee where my management style was not something she was used to in previous jobs and with this culture she is now a rock star.

cultivating-culture

 

Step 5
Emphasize Purpose

Nobody wants to feel like just another cog in a wheel. To establish a winning culture within your own company, you need to be able to help employees look beyond their immediate to-do list and understand the greater purpose they’re serving.

 

Maybe your team members are motivated by knowing how their work contributes to the organization as a whole. Or, maybe your staff finds involvement in various charity and community efforts particularly inspiring.

 

The important thing is to encourage people to step outside themselves and see the forest—instead of just the trees.

 

I Power Seed
This is another really good point. If there is no sense of purpose, the “why am I here”, then they are not engaged and don’t perform the best they can – no skin in the game (my wife hates when I say that). I really emphasize that in my team. Recently I conducted an exercise where I asked my tech team to take a list of organizational goals (these were non-technical goals) and prioritize them. It was interesting for them to see what the “global” purposes of the organization were and how they can be part of it. Having that knowledge and understanding of a global purpose helps them understand the goals and how they can help attain them.

 

One look at the numerous benefits and it becomes obvious that company culture is irrefutably important, but knowing how to establish and foster one within your own company can be daunting.

 

The important thing to remember is that culture isn’t something that just happens . It takes work and active participation—from both employers and employees. When both band together in the interest of living your company’s values, you’re sure to end up with a winning work environment.

 

I hope you enjoyed the article and seeds. Good luck with cultivating the culture you want for your team.

 

Please leave comments or share your thoughts or experiences.

 

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Leadership

Why Attitude Is More Important Than IQ

by IPowerIdeas May 14, 2018

This is a two-part post.  The first part is linked at the bottom of this post.

 

Click Here for Attitude vs IQ Presentation

 

This is the second part of the post. As I noted in the first post, I presented my staff with the Blob Tree. This laid the foundation on how to better identify our feelings and with that knowledge, we can learn how to communicate and collaborate more effectively and efficiently.

 

The second thing I presented to my staff was I shared a recent study by Stanford that shows that attitude is a better predictor of success than your IQ. Think about that for a moment (Pause and Reflect) – having a better attitude could be a greater driver for success than your IQ. Very powerful thought. Think about all the influential or successful people who have had relatively low IQ’s but amazing attitudes. (I will let you research some examples, there are lots of websites that show successful people who have low IQs but had amazing attitudes).

 

I explained the difference between a Fixed Mindset and a Growth Mindset. I included the PowerPoint with some of my notes in this post to give you a framework of how I presented it.

growth-fixed-mindset

Coupled with the Blob Tree and its respective exercise and the study and article below, it helped give my staff a deeper understanding and meaning about recognizing their current feelings, what to do once they are identified, and how to utilize that knowledge for change and growth.

 

Lastly, I used an example of systems thinking where kindergartners were shown the story of Little Red Riding Hood – a story they have heard many times before. But with systems thinking, they looked at an emotions/time graph to look at the emotions by all parties in the story over time. Then they discussed those feelings and what they meant. These small children were able to better recognize numerous feelings and then have the knowledge and tools to find better ways to utilize that knowledge and focus on how to communicate and collaborate better.

 

I encourage you to stop and reflect on this as it is very powerful and the impact on these young children over the course of their lives will set the foundation on continual learning and growth. It is not too late for us to learn from this as well.

 

I hope this was helpful to you and please leave comments and feedback. We can all learn from each other.

 

positive-attitude

forbes.com
Why Attitude Is More Important Than IQ
by Travis Bradberry

 

When it comes to success, it’s easy to think that people blessed with brains are inevitably going to leave the rest of us in the dust. But new research from Stanford University will change your mind (and your attitude).

 

Psychologist Carol Dweck has spent her entire career studying attitude and performance, and her latest study shows that your attitude is a better predictor of your success than your IQ.

 

Dweck found that people’s core attitudes fall into one of two categories: a fixed mindset or a growth mindset.

 

With a fixed mindset, you believe you are who you are and you cannot change. This creates problems when you’re challenged because anything that appears to be more than you can handle is bound to make you feel hopeless and overwhelmed.

 

People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new.

 

Common sense would suggest that having ability, like being smart, inspires confidence. It does, but only while the going is easy. The deciding factor in life is how you handle setbacks and challenges. People with a growth mindset welcome setbacks with open arms.

 

According to Dweck, success in life is all about how you deal with failure. She describes the approach to failure of people with the growth mindset this way,

 

“Failure is information—we label it failure, but it’s more like, ‘This didn’t work, and I’m a problem solver, so I’ll try something else.’”

 

Regardless of which side of the chart you fall on, you can make changes and develop a growth mindset. What follows are some strategies that will fine-tune your mindset and help you make certain it’s as growth oriented as possible.

 

Don’t stay helpless. We all hit moments when we feel helpless. The test is how we react to that feeling. We can either learn from it and move forward or let it drag us down. There are countless successful people who would have never made it if they had succumbed to feelings of helplessness: Walt Disney was fired from the Kansas City Star because he “lacked imagination and had no good ideas,” Oprah Winfrey was fired from her job as a TV anchor in Baltimore for being “too emotionally invested in her stories,” Henry Ford had two failed car companies prior to succeeding with Ford, and Steven Spielberg was rejected by USC’s Cinematic Arts School multiple times. Imagine what would have happened if any of these people had a fixed mindset. They would have succumbed to the rejection and given up hope. People with a growth mindset don’t feel helpless because they know that in order to be successful, you need to be willing to fail hard and then bounce right back.

 

Be passionate. Empowered people pursue their passions relentlessly. There’s always going to be someone who’s more naturally talented than you are, but what you lack in talent, you can make up for in passion. Empowered people’s passion is what drives their unrelenting pursuit of excellence. Warren Buffett recommends finding your truest passions using, what he calls, the 5/25 technique: Write down the 25 things that you care about the most. Then, cross out the bottom 20. The remaining 5 are your true passions. Everything else is merely a distraction.

 

Take action. It’s not that people with a growth mindset are able to overcome their fears because they are braver than the rest of us; it’s just that they know fear and anxiety are paralyzing emotions and that the best way to overcome this paralysis is to take action. People with a growth mindset are empowered, and empowered people know that there’s no such thing as a truly perfect moment to move forward. So why wait for one? Taking action turns all your worry and concern about failure into positive, focused energy.

 

Then go the extra mile (or two). Empowered people give it their all, even on their worst days. They’re always pushing themselves to go the extra mile. One of Bruce Lee’s pupils ran three miles every day with him. One day, they were about to hit the three-mile mark when Bruce said, “Let’s do two more.” His pupil was tired and said, “I’ll die if I run two more.” Bruce’s response? “Then do it.” His pupil became so angry that he finished the full five miles. Exhausted and furious, he confronted Bruce about his comment, and Bruce explained it this way: “Quit and you might as well be dead. If you always put limits on what you can do, physical or anything else, it’ll spread over into the rest of your life. It’ll spread into your work, into your morality, into your entire being. There are no limits. There are plateaus, but you must not stay there; you must go beyond them. If it kills you, it kills you. A man must constantly exceed his level.”

 

If you aren’t getting a little bit better each day, then you’re most likely getting a little worse—and what kind of life is that?

 

Expect results. People with a growth mindset know that they’re going to fail from time to time, but they never let that keep them from expecting results. Expecting results keeps you motivated and feeds the cycle of empowerment. After all, if you don’t think you’re going to succeed, then why bother?

 

Be flexible. Everyone encounters unanticipated adversity. People with an empowered, growth-oriented mindset embrace adversity as a means for improvement, as opposed to something that holds them back. When an unexpected situation challenges an empowered person, they flex until they get results.

 

Don’t complain when things don’t go your way. Complaining is an obvious sign of a fixed mindset. A growth mindset looks for opportunity in everything, so there’s no room for complaints.

 

Bringing It All Together

By keeping track of how you respond to the little things, you can work every day to keep yourself on the right side of the chart above.

 

Do you have a growth mindset?

 

Please share your thoughts and ideas in the comments section. We can learn from each other.

 

Click for Part I – Blob Tree and the “What and Why”

 

 

 

 

 

 

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Blob-Tree image
Leadership

Blob Tree and the “What and Why”

by IPowerIdeas May 14, 2018

This is a two-part post. The second part is linked at the bottom of this post.

 

The Blob Tree – really? Is this kindergarten time? This is what I thought when my wife showed me the Blob Tree and briefly explained to me what it was. Initially I did not pay much attention to it and thought there was no way I could use this in a staff development meeting of mature and experienced professionals. I thought I would be laughed out of the room. Don’t you agree?

 

However, presenting the Blob Tree was an inspiring tool and it surprisingly was incredibly useful too.

 

Blob-Tree

Let me share a little with you on how I successfully used the Blob Tree and give you some ideas (I Power Seeds) and maybe it will echo with your team.

 

My presentation started with setting up the room. I put out cheap pairs of glasses (like from the dollar store) on every table. I did this as having a visual aide and a tangible stimulus to remind them to reflect on what they learned and continue to foster the growth around the meanings of the Blob Tree.

 

The first part of my strategy I have been coaching my staff on the 5 Dysfunctions of a Team (by Patrick Lencioni), focusing on the team itself and how we function and interact as a team. Then the second part of my strategy was to focus and work on the individuals. I took notes and insights from many sources such as The Leadership Challenge, The Truth About Employee Engagement, and The Ideal Team Player, numerous articles, and my own experiences. I then incorporated some of the main points gleamed from these sources and offered a high-level presentation of these ideas and frameworks to my staff as well as accompanied it with a couple of exercises that helped solidify the ideas and meanings.

 

I will be honest, it was not easy (to say the least). But once the barriers were lowered a little and everyone went around the room and shared where they were on the Blob Tree at that moment, it turned out everyone had fun and felt they could share (key concept – to be vulnerable). Of course a couple said things like, “You know which one is me!” or “I don’t talk about my feelings!” But that was ok as others laughed and recognized others’ vulnerability state and they in turn openly expressed how they felt and how the Blob they chose represented them at that moment, which was the goal of the exercise. Progress and results were achieved.

 

Here is a PowerPoint with the general ideas of what I did. Feel free to review it and I hope it sparks ideas for your own presentation with your team.

 

Click Here To Open: Attitude vs IQ

 

Here some of the notable meanings around the Blob Tree. And of course you will discover your own.

 

  • Each picture is a means to a conversation, rather than a problem to be solved or a message to be agreed upon.
  • We each see the world through our own eyes. Allowing others to share their feelings enables group members to understand and appreciate one another.
  • When we are children our feelings say one thing, sometimes more purely than when we are adults. Schools encourage children to understand their feelings and to master them.
  • The tree is a place, a group, or an organization – such as your family, a club, a group of friends, a church, or even yourself.
  • There is a platform and a rope to swing on. What do they symbolize? They might represent safety, leadership, separation, for or wastefulness? It depends upon how you feel as you look at them, and how you feel that day.
  • It is important that we name them Blobs – they are not any color, race, gender, etc. This ensures it includes everyone.
  • The grass – a place where you might go after climbing out of the tree. A place of respite. It can also be a place of opposition to what is going on in the tree. Such as saying, “I want to be on the grass and out of the tree.” This gives us clues as to how people are feeling at that moment in time.

 

The Blob Tree is a useful and fun tool to assist your staff in becoming trusting (being vulnerable) in a fun and light-hearted manner. Sometimes we need tools like this that make us laugh and which brings out the best in us in our quest to strive for higher achievement and better results.

 

Good luck and please leave comments and feedback.

 

Click for Part II – Why Attitude Is More Important Than IQ

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Humble Leadership
Leadership

Employees Don’t Quit Their Job; They Quit Their Boss!

by IPowerIdeas May 1, 2018

Do you develop your employees or are you more focused on developing yourself? Do you consider yourself a humble and empathetic leader? Are you energetic or have integrity? Some great questions right?

 

The post below will provide some nuggets or seeds (I Power Seeds) to encourage you to stop and reflect and hopefully provide some knowledge to help you become a better leader.

 

A key element of an effective and successful manager is developing your employees so they grow, thrive, and stay engaged.

 

I really enjoyed this article and why I am posting it. The insights in the article can enhance the what managers and leaders do for their employees. The first part is about developing employees and the second part is directed towards traits and habits exhibited by effective and caring leaders.

 

I am a firm believer in developing employees and the ROI is very clear and apparent and the time and effort put into their overall development as they are happier and their quality and productivity is quite evident. For example, in my current role I spend an average of $1,000 per year per employee on development such as seminars, workshops, conferences, and training and professional development.

 

The other component are the traits and habits the author highlights below, and when you pause and reflect on them and compare them to what you experiences as an employee or as a manager, it will be clear they are accurate and true.

 

I have utilized these traits and habits in staff development meetings where I provide insight and fun exercises to help employees recognize them as well as help increase their skills and knowledge as they grow and develop their management and/or leadership skills. It takes a lot of effort and time from you to develop the topics and then present them to your team. I will be posting some PowerPoint slides as seeds (I Power Seeds) to give you some ideas.

 

Here are a couple other related posts that will provide additional insight into employees development and engagement.

 

The Ideal Team Player (Humble, Hungry, Smart)

Leadership Development – Humility as Leadership

 

“Leadership is not about being in charge. Leadership is about taking care of those in your charge.”

Simon Sinek

 

Time to Say Goodbye

Employees Don’t Quit Their Job; They Quit Their Boss!
Brigette Hyacinth

 

Employees might join companies, but they leave managers. Too many managers view their position as one of entitlement rather than one of responsibility. In days past, managers would focus on developing their employees. Today they are more focused on self-promotion and securing their position. A managers’ job is to facilitate a good working environment for his/her employees. The focus should be to help everyone around you succeed. Managers define culture, and culture under-girds the lasting health, success and sustainability of an organization.

 

The biggest danger of leadership: Arrogance

According to research from the University of Washington Foster School of Business, humble people are more likely to be make the most effective leaders. It turns out, humility offers a competitive advantage.

 

So why has arrogant or narcissistic leaders become the norm:

It has been historically perceived that humility is a sign of weakness and an antithesis to leadership. There is still an expectation that successful leaders are more arrogant than humble. Narcissism is mistaken for self-confidence and toxic leaders seem to be in control of everything. They are able to provide short-term results but the truth is they leave a trail of destruction in their path. Organizations pay heavily for such managers with low engagement, high turnover and reduced productivity. Arrogant leaders have a shelf-life within their organizations. They may “rule the day” but eventually people tire of them and their tactics, which lessens overall commitment from the team. Intimidation and threats of punishment can only work for so long.

 

“The x- factor of great leadership is not personality, it’s humility” – Jim Collins

 

The Power of Humility in the Workplace

Leading with humility means focusing on others and practicing servant leadership. Humble leaders:

 

1.  They put people first.
Their focus is on serving others. They do not get consumed by seeking out more power. Instead, they seek more ways to help others.

 

2.  They admit their mistakes.
All leaders make mistakes. Humble leaders own up to them. They don’t play the blame game when things go wrong. Instead they hold themselves accountable. Vulnerability builds trust.

 

3.  They share information and delegate.
Humble leaders are aware of their strengths and weaknesses. They realize that they cannot do everything. They delegate because the work is more important than their ego.

 

4.  They listen.
They are approachable to employees and this allows them to create an environment of open communication and effective feedback.

 

5.  They do not hesitate to give credit where credit is due.
They appreciate the contributions of others. They are quick to recognize and reward the efforts of team members.

 

6.  They are empathetic to those in their charge.
They genuinely care about employees and employees can feel this sincerity. Empathy allows them to build healthy relationships and bond with team members.

 

7.  They are authentic.
They are the same person in every situation. This makes them trustworthy. Authenticity goes hand in hand with integrity. They are individuals of integrity.

 

“No matter how educated, talented, rich or cool you believe you are, how you treat people tells all. Integrity is everything.”

 

Humility doesn’t mean that leaders can’t make tough decisions. A humble leader should not be mistaken for a weak one. It takes strength, courage, and wisdom to practice humility. I have learned that the best leaders are selfless and more concerned with the well-being of their team than with personal titles or status symbols. Easily offended leaders with inflated egos don’t build strong teams. You cannot be an effective leader if you feel that you are better than your subordinates. No one likes dealing with egomaniacs. Arrogance is a deterrent, it destroys relationships and lowers employee morale whereas genuine humility has a way of winning others over.

 

Good leaders empower. Bad ones micromanage. It is dreadful to work under a manager who is more worried about pushing their weight around than building relationships. The role of any leader within a corporate framework is to build up the team and to encourage growth. If we want employees to feel commitment to the organization, we need to show we respect and value them. This takes humility. For loyalty, there has to be a relationship that develops between employee and employer and this develops over time through trust that gets built and sustained. Once people trust you, they will follow your lead. You won’t need to flaunt your title to get them to do the best possible job.

 

People might tolerate a boring job or long commute, but they are more prone to leave if their boss treats them poorly. Humble leaders get the best from people. They have more influence, they retain top talent, and they earn more respect and loyalty than those who rely upon ego and power. Want to be a good boss? Start by taking a slice or two of humble pie!

 

Please leave comments or feedback.

 

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Management

9 Reasons Teams Love Empathetic Managers

by IPowerIdeas April 30, 2018

As I read this article it made me think about being a manager and as a manger we get things done through other people and we encourage and push for results. After all, as a manager our primary goal is to achieve and produce results.

 

As we push and strive for the most and best productivity from our employees we might tend to forget they have other influences that will directly affect not only their work productivity but their quality of work as well. As a manager we need to pull ourselves out of the weeds or trenches of just working hard towards achieving and attaining results so we can pause and reflect what else might be going on with our employees. Outside influences are a critical factor to keep in mind.

 

Our team members also like to feel you are more interested in them than just a way to achieve goals and results. This has been proven time and time again and I have posted additional information regarding this so please feel free to explore this on other posts.

 

A recent experience I had was an employee was not performing as well as he normally does. As a manager I met with him and worked with him to find solutions and provided tools he could utilize to work more effectively and efficiently – or in other words, increase productivity and results. After a while it was not improving so I met with him from personal perspective and had a warm conversation that was not directed towards his work productivity but rather what I could do to help (strictly from his perspective). It turns out his dad was recently diagnosed with cancer and the news and reality of it was hitting my employee hard and he was trying to hide it. He was taking time off work and taking his dad to chemotherapy as well as trying to stay strong for his dad and his young family. Once we allowed ourselves to share this personal information it helped me realize what he was going through and how I could be a more sympathetic and empathetic manager to help him. This really helped him as he could confide in me when he needed to as well as I was able to be more sympathetic towards his work and how I could help him where I could so he could work through that personal tragedy and still work productively to provide for his family.

 

As quick definition and example – sympathy vs. empathy. With Sympathy, you feel sorry for the person. With empathy, you will get in the trenches with someone and help them through it, offer help and suggestions, and be there for them and help them get back on their feet or “normalcy”.

 

Is there an example in your own management career where you could have shown empathy?


Is there a time you were empathetic and the outcomes better than you expected?
Do you show your staff these traits?

1.  Recognize feelings.
2.  Have an ethical identity.
3.  Always consider the needs of others.
4.  Have a moral intention.
5.  Being calm.
6.  Being kind.
7.  Always thinking “us.”
8.  Take risks for the team.
9.  Have a strong desire to make a difference.

 

This is a heart-felt article that made me stop and think and reflect often on how I can be more empathetic towards my team and less focused on quantity and when I have been empathetic, the results actually were better and I created additional trust and loyalty which is infectious and creates a wonderful culture.

 

thinking of us

Original Article

 

9 Reasons Teams Love Empathetic Managers

Sherrie Campbell – Contributor
Psychologist, Author, Speaker

 

If we want to succeed in life or in business, we cannot do this with any depth or longevity if we’re not empathic. Empathy is what gives life meaning. It allows us to be open, and to tolerate points of view that differ greatly from our own. When we are empathic towards others, we are better equipped to understand, soothe, communicate, bond and develop long-lasting successful connections. At its base, success is a function of trusting, dependable and dynamic relationships.

 

1.  They recognize feelings.

Empathic people can identify and recognize both the emotions of others and the emotions they grapple with inside of themselves. Compassion for others develops from the self-compassion empathic people practice on themselves in their private lives. They believe that to succeed on any level, they have to show empathy for the people they are working with. They are naturally sensitive to the fact that life is hard, business is tough and everyone is at risk of getting down on themselves.

 

Empathic people don’t forget about the humanity of others. They take the time to recognize if someone is feeling up or down, then take the opportunity to support them from where they are.

 

2.  They have an ethical identity.

Empathic people live their lives by a compass of integrity. An ethical identity intersects with each decision empathic people make throughout their lives. Empathy motivates them to live by their morals determining what is right and wrong. They are conscious of who they are, of what they do, what they say and how it all may impact and influence those around them. Respect for themselves and others helps them keep their enduring commitment to live a fulfilling lifestyle.

 

Empathic people hold themselves to high standards of kindness, tolerance, respect, service and good communication. These traits set them apart when it comes to success and longevity. Their humble morality inspires others to live better in their own lives. Because empathic people strive to have a positive influence, they naturally become people others look up to and admire.

 

3.  They always consider the needs of others.

Empathic people have dynamic working relationships because they always consider the needs of each person they work with. They are open to what is different. Their definition of tolerance is “even though your belief is not mine I accept it and we can still connect.”

 

Success cannot flourish under a my-way-or-the-highway mindset. Intolerance blocks learning, kills empathy and breaks down connections.

 

4.  They have a moral intention.

When people operate from a place of empathy they pursue goals which others find inspiring. The intention behind every goal an empathic person pursues is to serve others. In this construct, success is measured more by the development of a person’s character, rather than status, position or money earned. Empathic people approach deals, conflicts, negotiations and communications confident solutions will arise from right action, honesty, integrity and thoughtfulness.

 

Even in the midst of a chaotic experience, positive intention allows empathic people to intuitively and correctly perceive what actions are necessary.

 

5.  They’re calm.

Empathic people can accept feedback without getting defensive. They help others to remain calm by remaining calm and rational under stressful circumstances. Their example inspires others to work toward the same levels of openness and maturity when they are pressured or stressed. Empathic people can be an anchors for those who are struggling with the reactive emotions stress brings. They live with an inherent trust that solutions can and will be found, and that worrying about things doesn’t make those solutions come any quicker. Being grounded in this way, benefits everyone around them.

 

6.  They’re kind.

Kindness is empathy in action. Empathic people trust that kindness will get them further in life than other human character trait. Everything can be solved with kindness. People destroy relationships when they try to solve problems with anger, threats or force. They may get their way once or twice but they inevitably lose opportunities because they are not enjoyable to work with or for.

 

Being kind doesn’t mean empathic people are pushovers. Empathic people can be assertive and direct while still respecting the person who is on the receiving end of the dynamic with them.

 

7.  They are always thinking “us.”

An empathic person will own their part of the problem when something goes wrong in the daily grind. They do what they can to keep their side of the street clean instead of reactively blaming their problems on people or circumstances outside of themselves. If they cannot see where they contributed to the problem, they ask for feedback to help them to more clearly understand the part they played. Staying away from blame and emotional reactivity guarantees successful communication and customer satisfaction going forward.

 

8.  They take risks for the team.

A coward will only cover for or take a risk for themselves. Empathetic individuals value character over ego. Empathetic people who work together are so bonded that they have no problem sticking their necks out for whomever they believe in. Taking risks for their team is an integral part of being in a dependable and trusting relationship and work environment. When empathy is present no one person is ever allowed to take on the full responsibility for a problem. Empathic people put other people first and make sure to come to their defense whenever necessary. No one they care about is left alone.

 

9.  They have a strong desire to make a difference.

Empathic people are privy to the understanding that selfishness and success cannot coexist. Eventually selfishness will bring about failure. When people are team oriented, they seek not just to lift themselves up, but to lift all of those who surround them. The greatest gift an empathic person can experience, is to bear witness to the positive results their hard work and good character produce. They live to see others feel satisfied on the other side of them, whether that be financially, emotionally or both. Empathic people live not for fame or riches, but to make a difference.

 

calm manager

 

 

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Communication Habits
Leadership

3 Communication Habits to Make You a Better Leader

by IPowerIdeas April 26, 2018

Ponder and reflect on this question – do you have good habits as leader?

 

Being a good leader consists of many things. A key ingredient in being a great leader is effective communication. A great leader has the skills to provide motivating, influencing, and energizing communication that spans all skill and communication levels and encompasses communicating via verbal, written, and body language.

 

Of course we each have our own style of sending and receiving communication and part of a strategic and compelling leader is one who will find creative and inspiring ways to communicate that create desired results. The author provides several habits below that can help create better results through changes in communication methods.

 

A communication habit the author presents which I do like and relate to is having a hard time saying “no”. I have personally seen instances where I regretted not saying “no”.

 

For example, it is sometimes difficult for me to say “no” because I like to offer and provide as many offerings and services from my department as we can by providing powerful technology-related devices and software to effectively align and meet the goals of the organization. However, there are times I did not say “no” and bit off more than my department could effectively manage and produce desired results.

 

Another way to avoid the negative impact of saying “no” would be to help the requestor feel that they have been heard and rather than saying “no”, let the requestor know you need some time and then give it serious thought and reflection. At least then the requestor feels you have given their request its full and due diligence and consideration. This will have a far reaching effect for the requestor and for those they share their positive experience with around your organization. You will soon gain the trust and reputation to be known as a consistent, strong, and considerate leader.

 

I would also flip it and offer that saying “yes” can provide vast opportunities for you and your team to grow in your skills, knowledge, and experience. I have many personal experiences where I said “yes” to requests and they turned out to be incredible life-long learning skills and knowledge which provided me and my team incredible experiences that would always be remembered and treasured.

 

The author also talks about better communication through using different words. I will use her suggestion of utilizing the word “focused” rather than “busy” as it resonated with me that I can be perceived as a better leader by saying “I am focused” rather than “I am busy”. As I reflect on it, and if I was the receiver, I would rather hear “I am currently focused on …” rather than “I am currently too busy on …” I think you can agree it sounds better. Read below for additional details.

 

My hope and goal is that this post will provide seeds or nuggets (“I Power Seeds”) to inspire you to ponder and reflect on how the thoughts in this post will increase your knowledge on ways to communicate more effectively with your audience (small or large).

 

Enjoy the article and reflect on the three useful habits Julia Bonner offers and incorporate them into your daily processes.

Please leave your comments and feedback.

 

Habits of Leader

themuse.com

 

3 Communication Habits to Make You a Better Leader
By Julia Bonner

 

Regardless of your role, having great communication skills only improves your ability to lead. It helps you better motivate your team, create a culture of open and honest feedback, and keep people organized and on the right track.

 

As someone who works in public relations (and loves language), I spend a significant amount of time figuring out the most effective ways to convey messages. I’ve noticed some of the bad habits people adopt in the workplace, and the impact that changing these habits has on both the outcomes of conversations and leaders’ credibility and confidence.

 

Here are three you can fix today to be a stronger leader at work:

 

1.  Use “Don’t” Instead of “Can’t” When Turning Down Projects

For many people, saying “no” can be one of the most difficult skills to master—and yet the most important. How you say it is almost as crucial as saying it at all.

 

Most people often use can’t or don’t when turning opportunities down, but one of the two is exponentially better than the other.

 

When people say they can’t do something, it shows limitations to their abilities. By using don’t, it expresses power in the choice.

 

For example, if you’re presented with a new business opportunity that serves an audience not in line with your target demographic, instead of saying, “I appreciate the opportunity, but we can’t take on this project now,” say, “We appreciate the opportunity, but don’t serve clients outside the entertainment industry.”

 

By phrasing your response in an empowering way, you reinforce the value of both yourself and your business.

 

2.  Stop Writing “Sorry for the Delay” in Emails

In 2016, journalist Marissa Miller tweeted, “Adulthood is emailing ‘sorry for the delayed response!’ back and forth until one of you dies.”

 

Since then, tens of thousands have liked, retweeted, and shared her post across other social media platforms. To say it resonated would be an understatement.

 

I’ve had people apologize to me for a delayed response within the same day of receiving my initial message. Crazy, right?

 

Why are we so eager to apologize for being a reasonable communicator? It ultimately makes people sound weak and undermines their authority.

 

Let’s ban the phrase. Instead of writing, “Sorry for the delay,” say, “Thank you for your patience.” You can even elaborate, if appropriate, to include why you were delayed in responding: “Thank you for your patience while I gathered the information required to provide you with clear next steps.”

 

This one small change will enhance your perception as a competent, confident leader.

 

3.  Tell People You’re “Focused” Instead of “Busy”

How often do you hear colleagues talk about their busy schedules?

 

While I don’t anticipate that changing anytime soon, we can improve the way we characterize our activities so our language honors our priorities.

 

When people say they’re busy, it sounds like their lives are out of control and they don’t know how to manage their time.

 

Instead of saying you’re busy, clearly state your priorities. That means “I’m so busy” or “Work is crazy right now” becomes “I’m traveling for an event” or “I’m focused on developing two new client proposals.”

 

Putting yourself back in the driver’s seat immediately makes you feel calmer and more in control.

People often don’t realize how the seemingly trivial things we say can significantly impact the way others perceive us. Making these small changes will increase your capacity to effectively lead others as well as work alongside them. Let’s start empowering ourselves and, in turn, those around us by honoring our intentions, priorities, and full lives.

 

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What's-Your-Face?
Leadership

What’s Your Face?

by IPowerIdeas April 19, 2018

This is a good article and one that does not, on the surface, sound that important. But it is. Let me give you a personal example.

 

When I get into deep thought or something is on my mind, I have a “face” too. It is not that I am upset, angry, or agitated, but when I am in deep thought, my face morphs into “my face”. I remember being in a meeting and someone asked if I was upset and I said “no” but rather I was in deep thought regarding the subject of the meeting.

 

I did some self-analysis and realized that was not the first time I heard this about my face. The next time I was in deep thought, I tried to keep the same face and looked in the mirror and sure enough, I looked agitated. Not good I thought.

 

But the good news is I am now aware of it and can adjust accordingly. For example, when I am in deep thought, I tend not to walk down the halls so people walking by don’t think I am agitated or upset. This awareness has helped tremendously. And of course we all get lazy now and then and just the other day I was walking across the parking lot at work and someone said, “Hey, tough day?” and I said “no” – but then it hit me that I had something deep on my mind and turned and let them know. And then I reminded myself not to be in deep thought and walk at the same time.

 

Here is an I Power Seed for you and try it yourself – the next time you someone calls you out, take some time to self-reflect and become aware of “your face”. Knowledge is power.

 

Good luck and happy face hunting.

 

Please leave comments or offer feedback.

 

What's Your Face
What’s Your Face?
By Patrick Lencioni

 

Years ago, my wife told me that I had a “face,” but I didn’t believe her. What she meant was that I had a particularly unattractive facial expression that I unintentionally displayed when I was feeling frustrated by my inability to be understood by someone. What the face actually displayed was that I was disgusted with the person who didn’t understand me, and that I thought they deserved to be flogged for their stupidity.

 

Since that time, I’ve come to learn, with the help of my colleagues at The Table Group, that I do sometimes have that face. Even though I have a difficult time conjuring up the face on demand (it seems to require an emotional prompt), I am well aware that it evokes an unwanted reaction from those who are unlucky enough to witness it.

 

To that end, I’ve recently come to the conclusion that everyone has a face. It is usually the product of a strong emotion that is difficult for us to articulate, and so it is portrayed in a less-than-accurate way, and often more extreme than we want it to be. For instance, one of my colleagues often feels frustrated that she can’t adequately verbalize her concern for others in the moment, so her face portrays a level of pity that borders on patronizing. This is not what she wants to portray, but it happens nonetheless. It’s her face.

 

Another colleague, when she feels let down by someone, takes on the look of judgmental disappointment. It’s as if she’s thinking, “so that’s the best you can do, huh? How sad.” She doesn’t know that she’s conveying this, but her colleagues—and her husband and children—certainly do.

 

Why is it important for all of us to know what our faces are, and when and why we show them? Because if we don’t, we will find ourselves puzzled by the reactions of our employees and team members who have no choice but to respond to the emotional content of what they see. And their reactions are only going to exacerbate what our faces are already exaggerating, leading to further misunderstanding. If that sounds trivial, understand that this can lead to broken trust and unnecessary division among people who have no real reason to be at odds.

 

The solution to this problem is for every one of us to identify, most likely with the help of our colleagues and loved ones, what our faces are. Once we do this, we need to not only invite those colleagues and loved ones to call us out when we display that face, but to exhort them to do it! We need to beg them to alert us when we are inadvertently expressing an emotion that is unintended, so that we can stop and explain what we are really feeling and allow others to help us address those feelings.

 

My wife inadvertently came up with a fun way of identifying and staying aware of our faces in a team or family environment. It happened the other night when I was a little grumpy and judgmental, and she said, “You’re a little harsh, aren’t you?” And then she laughed and said, “Hey, that should be your rapper name. ‘Li’l Harsh’.” After I got over the initial sting of her accurate nickname for me, I realized that it was a good way of describing my face. So I went to work, announced my new moniker, and helped everyone come up with their respective rapper names. We now have Li’l Sour, Li’l Dismissive, Li’l Annoyed, Li’l Denial, Li’l Disappointed, Li’l Prickly, Li’l Condescending, Li’l Patronizing and Li’l Tense. That might sound silly, but within the day we were using those terms to describe one another in moments of stress, and it brought real clarity, not to mention humor, to situations that could have otherwise been unnecessarily tense.

 

So, what’s your face? And what’s your rapper name?

 

Peace Out.

 

Li’l Harsh, aka…

 

 

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Videos

5 Scrum Myths (Mostly False)

by IPowerIdeas April 17, 2018

This is a nice video about some myths about Scrum (and Agile) software development. It is a recorded webinar but has good content. It is hosted by Simona Millham of CBT Nuggets. I posted in previous posts that I had used CBT Nuggets a long time ago and was not impressed with it and preferred class-based training. However, I recently purchased CBT Nuggets for my team and I started using it and just really enjoy the format – quick 3-8 min videos with a quiz after each video. I have my OneNote open and take notes during each video and I have found I am learning and retaining a lot more because I am visually seeing the creative and energetic presentations as well as writing it down at the same time to reinforce what I just learned in the video.

 

I hope you enjoy this short video.

 

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Management

How to Stay Positive About Annoying Co-workers

by IPowerIdeas April 13, 2018

I normally like the posts to have a positive spin or meaning to capture and inspire healthy learning and growth. I also like posts that are not just an article re-posted or regurgitated. I want fresh and useful articles to encourage and enlighten us. But I thought this article had a positive message to consider while being a manager or leader on how to work more openly with your peers or coworkers by being able to understand their communication language as well as their current behavior or mood (see future post on Blob Tree).

 

During a staff meeting recently it reminded me as we were sharing and collaborating on how to increase more open and healthy debate, one of the key points was recognizing our own current emotional state as well as being able to recognize and adjust accordingly to those you are interacting with. This article helped reiterate this feeling and ability to communicate more effectively. In the end, we want results and having a better set of tools to help us cope and understand.

 

Enjoy the article and I hope you get something out of it you can utilize every day.

 

Co-Owrkers

themuse.com
How to Stay Positive About Annoying Co-workers
By
Kat Boogaard

 

Your co-workers make you crazy.

 

They clog up your inbox with unnecessary emails. They drop by your desk unannounced to bore you with pointless conversations (even when you’re clearly swamped). They stink up your shared space with their hardboiled egg lunches.

 

There’s no doubt about it—working with other people presents some challenges (and some frustrations).

 

So, it comes as little surprise that people repeatedly tell me how lucky I am to work totally alone (unless you count my dogs, of course). And, most of the time? I’ll admit that it’s nice to not have to deal with those common grievances.

 

But, recently, I spent a few days in The Muse’s office—working right alongside the people I’m normally hundreds of miles away from.

 

What I realized? Sure, the standard office brings it with a few annoyances and inconveniences. But, what else? There’s a lot to appreciate about having co-workers.

 

So, in those moments when you feel like you need to do some deep breathing exercises in the the privacy of a bathroom stall to avoid screaming at your deskmate, remind yourself of these three benefits and then leave that bathroom with a brand new attitude.

 

1. Co-workers Make Great Sounding Boards

One of the things I loved most about having my co-workers within arm’s reach was the fact that it was so easy to bounce an idea around.

 

When I didn’t know whether I should say “careers page” or “career page”? I asked what they thought. When I was stuck without any inspiration for an article idea? Our conversations gave me tons of nuggets that I could go off of.

 

Like everybody, I’m familiar with the old cliché of “two brains are better than one.” But, beyond just rolling my eyes at the sentiment, I never gave it much thought.

 

Spending a few workdays with such brilliant minds literally feet away from me served as a solid reminder that co-workers can be an awesome resource—provided you’re willing to actually listen to them.

 

2. Co-workers Understand Your Complaints

Sure, I can vent to my friends about the challenges I face at work—but, their reaction usually involves halfheartedly listening to me for a few minutes before ordering another round of drinks and steering the conversation in a totally different direction.

 

That’s the great thing about co-workers: They can commiserate with you about even the tiniest things that frustrate you on the job.

 

Yes, my other loved ones will listen to me whine in a pinch. But, I’d be hard-pressed to find people who are going to get as bent out of shape as me about the fact that there are only so many synonyms for the word “boss” or that people still don’t see the value in the Oxford comma. Those are shoes only my co-workers can fill.

 

3. Co-workers Put Up With Your Own Annoying Quirks

Here’s the thing that’s easy to lose sight of: For as much as your colleagues might annoy you, you probably grind their gears just as much. I hate to break it to you, but you aren’t flawless.

 

I know my team members enjoyed having me in the office. However, they probably could’ve done without my loud typing and my incessant questions about the Wi-Fi password or how to work the high-tech water dispenser in the corner of the office.

 

Remember, you have your own quirks and habits that likely make your team members clench their teeth from time to time. So, why not just step down from that high horse of yours for a minute and cut your colleagues some slack? Chances are, they’re doing the same thing for you—without you being any the wiser.

 

There are going to be times when you feel like your teammates have you tiptoeing on the edge of your sanity—that’s normal.

 

But, in those moments? Don’t lose sight of the fact that, while working with others might have its downsides, there are plenty of perks that come along for the ride as well.

 

Take it from someone who works alone and spends her days having remarkably in-depth conversations with her dogs: If your co-workers were suddenly gone, you’d be surprised by how much you missed them.

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FeaturedLeadership

There Is Always Time for Courtesy and Professionalism

by IPowerIdeas April 12, 2018

This is a really good article and it reminded me that many times we are constantly working and thinking in the weeds and overwhelmed with work that we don’t always pay attention, or that we are not in-tune, with how we are acting or behaving as well as what our body language is displaying.

 

We can all take a moment, every day, and stop and smell the roses and remember we can be courteous and professional. These are our team members, our peers, our staff, our colleagues we as posted in other posts, we need to show that we care. As manager and leaders, our team members look to us for strength and control of our emotions (or how we display them). Most of all, they look to us as an example. If we act kindly, genuine, courteous and professional, it will breed like an “infection” to others in your team (and those around you). And we all want to work in a happy and healthy environment.

 

I know with my staff, I routinely remind them to take one hour out of their day to respond to emails, phone calls, and tickets, but most of all to get outside the “work” and build relationships with those around them – those they work with and those they serve – with kindness, sympathy, understanding, and now adding courtesy and professionalism. So far, the feedback I have received has been incredibly positive and reflective of what we talk about every month in our team meetings.

 

Enjoy the article below and I hope you stop and reflect on the meanings in the article and implement the ideas in your work place.

 

 

Happy-People-Talking

Author:
Molly McGee Hewitt

 

There’s Always Time for Courtesy, Professionalism …

 

We’re all busy. I get it. I’m busy, too, and so is my staff. Every member leader of CASBO is busy with their jobs, their lives, their families and their responsibilities. While our calendars and activities may ebb and flow, we’re all busy.

 

Even though we have deadlines, reports and a wide variety of assignments, we always have time for courtesy and professionalism. They are a choice we make each day when we come to work. We can be an asset to our organization, or we can allow our personal issues to take us off course.

 

In one local education agency where I worked, one of my colleagues refused (yes, I said refused) to say hello or good morning or, basically, to have any social interaction with colleagues. Apparently, before I arrived, there was a feud between departments, and this person took it very personally. Their way of dealing with the issue was to become discourteous, sullen and unresponsive. The tragedy for me was that their supervisor allowed this to continue! The entire division was considered rude and unprofessional — not a description that I would want applied to myself or any of my colleagues.

 

Some folks excuse their behavior with statements like, “I’m having a bad day,” or “I have way too much to do,” or “I do not get paid to be nice.” Each of these statements has a ring of truth to them. You may be having a bad day. We all do. It’s when your bad day turns into multiple days, weeks, months and years that I begin to worry. Even on your bad day, is it OK for you to negatively affect your colleagues and coworkers?

 

“I have too much to do” — true, most of us work hard. But is that a valid reason for not being a professional with good social skills? “I don’t get paid to be nice” — huh? Do you get paid to be a surly public servant with no self-awareness or understanding of your effect on the team? I think not. Customer service, both inside and outside of our organizations, is part of every school business official’s job.

 

We live in a world that’s experiencing many divisions and disagreements. For the first time in my life, I find it hard to debate or discuss with some folks any issues that we don’t agree on. I don’t understand where this failure to communicate and share our differences and reasoning comes from. It’s almost like the old Hatfield and McCoy feuds. You’re either on one side or the other, and you refuse to listen to or consider another side.

 

Along with this division comes bullying, name-calling and a derisive attitude toward anyone who challenges or questions authority or motives. Instead of sarcasm being used for comedy and light-heartedness, it’s used as a weapon! How can this be happening in 2018?

 

For years, I’ve worked to adhere to the cliché, “Disagree without being disagreeable.” Critical thinking and strong leadership demands that we consider all options, opinions and concepts before making a decision. It empowers us to make better decisions and lead with dignity. Joining in mudslinging or name-calling doesn’t advance our intelligence or our society.

 

It’s as true today it has been for centuries — respect breeds respect. If we’re courteous to each other, that level of civility creates a positive environment. The very simplest things — like saying hello, thank you, please, nice to see you, how can I help you, or simply acknowledging the presence and effort of others — make an enormous difference. When they’re not present in the workplace, many folks will say they’re in a “hostile work environment.” While that phrase describes an uncomfortable situation, it’s actually a legal term that does not refer to climate!

 

How do you feel when you enter a place where you are not welcomed? How do you feel when someone slights you or fails to acknowledge you or your efforts? Would you want to work for someone who is discourteous or unprofessional? Would your colleagues describe you as courteous and professional?

 

The reality today is that the only way we can change our workplaces or homes is to change ourselves. We need to make sure we’re part of the solution and not part of the problem. We need to keep our bad days in the parking lot and not bring them into the workplace. We need to be beacons of courtesy and professionalism. It all starts with us. Will you join me?

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Panera Bread
LeadershipStories

Letting People Go

by IPowerIdeas April 3, 2018

This post ties into a recent post of mine regarding of The Ideal Team Player and what the fable shares with employee engagement as well as employee motivation.

 

I want to share a personal story along similar lines to the story below.

 

I care deeply about my staff and their well-being, not just at work but also outside of work as their personal lives have a significant impact on their work and their attitude while at work (which can be infectious). I want them to be happy at work and happy outside work (as much as possible). I believe my staff would see me as being sympathetic and empathetic.

 

I had a manager that I liked. The CEO suggested I fire him for a specific issue the manager created. It was not heinous nor one that involved other people but an issue that cost the company money. This manager had a young family and needed the job so I warned him and let it go. The CEO trusted me and my judgement and did not overrule my decision (something I have always appreciated about Rich Willis). What I did not do was put aside my caring feelings and look at the bigger picture which was he was not a good fit for the culture and he hired employees to be part of his team that were like him and before I knew it, the culture in his area became worse than I had thought. When I left the company, I saw it more clearly and I should have made the tough call and let him go as soon as I was told of the issue. My entire department/team would have been much better off and progressed in a more positive path if I had trusted my initial instincts (and Rich’s suggestion).

 

To highlight this point, I heard this quote recently, “When there is doubt, there is no doubt.“

 

Please comment and offer your thoughts and similar stories. These examples are an excellent way for us to personally relate and learn from.

 

This is a great story that I really liked as it tied into a thought I was having about how leaders need to “cut bait” sooner than later when they have doubt. Enjoy.

 

The Founder of Panera Bread: ‘I Wish I’d Fired More People’

 

Entrepreneur Media

 

I was the CEO of a public company for more than 26 years — that’s longer than Cal Ripken, Jr., played baseball. And I wasn’t the only one who stuck around Panera for a long time. Many of my colleagues did, too. In one case, a senior executive grew up with me there for more than 20 years. His job eventually outgrew him, and he totally checked out. He knew it, too, but he couldn’t bring himself to tell me. He just kept showing up to work. I pushed him and waited for him to step up. For years. But I didn’t fire him.

 

Looking back, I understand why: I was too obsessed with being a caring leader. What I should have done was let him go sooner, and many others like him.

 

CEOs like me come from a model called servant leadership. The idea is that we’re there trying to serve our teams and focus on their well–being. I thought of my team as a family, and the folks who worked with us as we built the organization were phenomenal. There’s a lot to be said for servant leadership, but there’s also a downside that took me years to recognize. As the complexities and challenges of our business got bigger and bigger, some team members weren’t able to keep up. But instead of confronting them, I’d find ways to cover for them. I was willing to do their work. Time and time again, that hurt the organization.

 

Why did it take me so long to let these people go? Experience comes from banging your head against a wall, and if I’m being honest, I didn’t come fully into my own as a leader until the past 10 years of my career. Now I see my mistake. I didn’t understand that a leader can’t put up with employees’ baloney. If someone isn’t producing, a leader has a right and an obligation to fire them.

 

Eventually I learned that servant leadership isn’t about being nice at all costs. It’s about being helpful at all costs. A leader should be as brutally honest as possible — and you can do this in a kind and loving way. Let the chips fall where they may, and remember: Honesty is helpful. When you tell someone why they’re doing a bad job, you’re transferring the responsibility. Maybe they improve. Maybe they leave. Whatever the outcome, they own it.

 

And let’s be clear. You’ll lose people this way — and that’s fine. You can’t teach a pig to sing. Some leaders think, Oh, I’m going to train the employee to become this; we’re going to develop them into that . It just doesn’t happen. People are who they are. A leader’s responsibility is not to make a person succeed. A leader’s responsibility is to create a direction for the organization and share with their team the opportunity of what they all can be. A leader provides the space to perform. After that, each employee owns their career and chooses their path.

 

So, about that longtime executive whose job had outgrown him: After two years of bad performance, I finally confronted him. We mutually agreed he should leave the company. As I matured as a leader, I had many more experiences like that — the honest conversation that leads to a departure. Employees have actually come back to thank me. People who have been fired or were asked to leave have later told me that they learned more about themselves and their capabilities during that process than at any other time in their career. And that makes me feel good. It means I succeeded in being a servant leader.

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BooksFeatured

The Ideal Team Player

by IPowerIdeas April 2, 2018

This is another fantastic book by Patrick Lencioni. If you have not guessed it yet, I truly enjoy his books and after reading each book I realize I have learned a lot as well as been inspired to continue my research and journey to be a better manager and leader.

 

In this book, The Ideal Team Player, he focusses on the individual. Whereas his book, 5 Dysfunctions of a Team, focusses on teamwork. Here is a link to my post on The 5 Dysfunctions of a Team.

 

To summarize:

5 behavioral manifestations of Teamwork:
• Trust
• Conflict (healthy)
• Commitment
• Accountability
• Results

 

If you want increase your knowledge and your set of tools, you need to read this book.

 

Think of a single sports player who thinks s/he is better than the rest of the team and this player thinks they are what makes the team win and how that thinking and attitude affects the rest of the team. Would you want to be part of that team? How hard would it be to manage that player? Or how harder would it be to lead the team? And the list of questions goes on.

 

Here is an older, but a good example of a well-known and popular player, Scottie Pippen, that highlights this issue:

 

The backdrop to the story:
• It is the 1994 Championship game between Kicks and the Bulls.
• Both teams had a team with a lot of big-named players.
• Score was 102-102.
• There was only 1.8 seconds left!
• Coach pulls team aside to the bench and calls a play designed for someone else than the “most popular player” – in this case that would be Scottie Pippen
• Everyone on the team, but one person, was excited and all in for the newly designed and chosen play.
• One player uttered negative words under his breath so only his teammates could hear
• They encouraged him to get on board with the new play, he refused
• The rest of the players were united as a TEAM
• They had faith in their coach and his decision as the coach (trusting he knew more than the players at that moment)
• This decision could have lost the championship game for them – a single play.

 

What do you think happened?!

5 Dysfunctions of a Team focuses on how a group of people must interact in order to become a cohesive team. This book focusses on an individual team member and the virtues that make him or her more likely to overcome the dysfunctions that derails teams.

 

The Ideal Team Player is all about the makeup of individual team members while The 5 Dysfunctions of a Team are about the dynamics of teams getting things done.

 

When team members improve their abilities to be Humble, Hungry, and Smart, they’ll be able to make more progress in overcoming the 5 dysfunctions on a regular basis.

 

Book Summary:

Bob is in construction management and has to figure out how to keep a company running when the owner/CEO goes out on medical leave and they have two significant projects coming up and they need to hire a lot more people and they want to hire the best employees (at all levels) to ensure the outcomes or results of both projects are successful.

 

The three executives in the fable ultimately come up with three traits they feel their team members need in order to be successful within their company and company culture: “Humble”, “Hungry”, and “Smart”.

 

These three traits they felt were critical and were to build off the “team work” concept they had learned about a year prior but let the commitment to those changes and practices lapse over time and they needed to go back and build on the foundation of teamwork they had learned and now focus more on the traits of the individuals that were going to make up their team.

 

Here are just some of the highlights – what I call “I Power Seeds” – to get you interested and thinking.

 

When you keep toxic managers or leaders around, non-toxic and great employees leave. Many times we as managers keep toxic employees on our team as it can be hard to remove them, but we also lose great employees because they do not want to be part of a team or work for someone who is toxic.

 

The executives in the book’s fable use a term “_ack_sses” and they realize that not only do they lose good employees, but these toxic managers hire more of the same kind which continues to proliferate the traits and practices they did not want within their company (nor should you). This exacerbates the poor behaviors which makes it continually harder for changes to be made as the number of toxic employees will increase.

 

I give you one example of my own. When I put together a hiring panel, I always make sure those members of the panel are thinking and looking for the same things I am in the candidates, which is that they are Hungry, Humble and Smart. I also ensure and ask if these panel members can envision themselves working with this person every day. This practice has significantly changed who we hire and how my team has been changing/improving over time.

 

The most unhappy people are the ones who don’t fit the culture, the ones who don’t belong – they are miserable as they know they don’t belong.

 

Bob put on a white board those employees with bad behaviors and wrote down adjectives about each one to find common denominators between them.

 

I would add to this exercise and look at the employees over time and ask questions such as, “Were they always like that? Did the continued and negative culture change their attitude?” I think looking at it over time provides a 3D look and recognizing this could potentially keep good team members. They will only stay if the culture was changed to a positive and cohesive one, which included – Trust, (healthy) Conflict, Commitment, Accountability, Results.

 

The management team came up with the denominators:
• Ego   (Humble) – being unpretentious
• Hard work   (Hungry)
• People   (Smart) – how to act, what to say, what not to say

 

They used a Venn Diagram and put the names of their current staff closest to the traits they felt they had or did not have (Humble, Hungry, Smart). Here is an example of a Venn Diagram, where the very center is the “ideal team player”.

Venn Diagram

What Humble, Hungry, and Smart brings is results – which is the top of The 5 Dysfunctions of a Team pyramid (inattention to results).

 

Great team players are Humble, Hungry, and Smart.

 

The executive team help an interview with each person about humble, hungry, and smart and asked them to self-assess themselves. I think this was a great idea – gave each person a little insight into themselves. How many times do we not see something until we look at it from another direction or a different perspective and you end up having an “ah-ha” moment? Great stuff!

 

Humble, Hungry, Smart – it is not theoretical or touchy-feely.

 

Patrick Lencioni calls Humble, Hungry, Smart as “3 Virtues” and humility being the most important. Humility also meaning deflated sense of self-worth – when you don’t speak up even though you have great ideas.

 

Take quote from P157, first paragraph:
“In the context of teamwork, humility is largely what it seems to be. Great team players lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek attention for their own. They share credit, emphasize team over self, and define success collectively rather than individually. It is no great surprise, them, that humility is the single greatest and most indispensable attribute of being a team player.”

 

Be careful not to pigeonhole people, but better understand what constitutes an ideal team player so we can recognize and develop them on our teams.

 

I share a personal story that when I was interviewing for a VP position at a large company I had gone through the barrage of interview panels and one-on-ones with key stakeholders like the CEO and CFO. But they also recognized the Humble, Hungry, Smart model and wanted to ensure I had these virtues. So one of the key members of the IT department “casually” asked me if I wanted to meet for lunch. Of course I accepted and we had a really good conversation, but was clear he was trying to get me to let my guard down and show my true self and did I truly possess the virtues of Humble, Hungry, Smart and would I fit into their company culture. Which I did, and out of 600 applicants, 300 having IT experience, I got the job.

 

Here are some interview questions I took from the book.  There are many others really good ones.

 

One note he brought to light, which I have done, is within the interview questions, ask the same question in a different manner later on. This will help you validate what they have said for important or key areas that are important to you and your department or company culture. Such as:
• How would your colleagues describe your worth ethic?
• How would your manager describe your relationship with your colleagues?

 

What are your most important accomplishments of your career?

 

What was the biggest embarrassment or biggest failure and how did you handle it?

 

What is your greatest weakness or what would you change about yourself or better yet what would your friends say you need to work on?

 

Tell me about someone who is better than you in an area that really matters to you?

 

What is the hardest project you worked on?

 

What do you like to do outside of work?

 

How would you describe your personality?

 

What kind of people annoy you the most and how do you work with them?

 

Would your former colleagues describe you as empathetic? Give an example where you demonstrated empathy to a teammate (how others feel)

 

Interviewers need to ask themselves, “could I work with this person every day?”

 

Let your reference checks reveal to you if the person would thrive in your culture.

 

Key is: the process is aimed at improved vs. punishment.

 

Have a 360 feedback program.

 

Many people do not seem to realize how their words and actions impact others.

 

Book recommended within “The Ideal Team Player” – “Good to Great” by Jim Collins

Good to Great by Jim Collins
Resources
https://www.tablegroup.com/books/ideal-team-player

 

Book Summary from Amazon
In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player.

 

In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.

 

Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.

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Humility as Leadership
Leadership

Leadership Development – Humility as Leadership

by IPowerIdeas March 29, 2018

Leadership expert Dan Rock­ well says the “secret sauce” ingredient that makes great leaders great is humility. Here are Rockwell’s suggestions for practicing humility as a leader.

 

1.  Turn outward and celebrate others.
2.  Actively seek and act on feedback.
3.  Tell people what you’re learning.
4.  Honor those who influence you.
5.  Enable others to do what you do.
6.  Focus on giving.
7.  Acknowledge frailties and weaknesses while still reaching for new heights.
8.  Listen.
9.  Build relationships.
10.  Bring compassion and empathy to challenge.
11.  Say “thank you.”
12.  Laugh at yourself.

 

“Think of humility as a prac­tice,” Rockwell says. “Sometimes you feel it. Sometimes you practice it.”

 

Really good suggestions, Hard to add to things that work. Being humble not only means not being conceited and expressing it, but it also means you do not sell yourself short on your own skills and experience. As leader you need to express your thoughts and ideas, that is also being humble.

 

I do not like being the focus of attention nor a lot of fanfare on myself. Partly because I am humble and partly because I am successful because I surround myself with productive and dedicated team members and when I am successful, we are all successful.

 

When I won an award for Administrator of the Year – Technology Leader I was not anxious about being in front of a lot of people and giving a speech. But I was truly grateful and humbled that someone recommended me and I was selected. It is also because I am an introvert.

 

And in my other posts on being an introvert and reading people as well as being humble, hungry, and smart I go into more detail about them – please read the post as they are insightful.

 

 

Adapted from “Secret Sauce Sunday: One Secret from Five World Class Leaders”
by Dan Rockwell. Leadership Freak Blog. December 2017. http://leadershipfreak blog. (Creative Commons BY 3.0 License. http://creativecommons.org/licenses/by/3.0.)

 

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Leading Organizational Change
LeadershipStories

Leading Organizational Change

by IPowerIdeas March 28, 2018

Do you want to be a transformational leader?


Have you been charged with lead­ing your company through a major change?


Have you wondered how you would get it done and worry about if it will be successful?

 

These are extensive and challenging questions. But if you build a an amazing team and instill a trusting and committed culture, you can accomplish anything.

 

This an adaptation, with my comments in italics, from Stan Slap author of “Bury My Heart at Conference Room B: The Unbeatable Impact of Truly Committed Managers”, which offers these tips as you embark on your journey:

 

1.  If we can’t sell the change inside, we can’t sell it outside. Before rolling out our plans for change, we need to work closely with our staff and get emotional commitment and buy-in from them.

 

This is key. If you have buy-in from staff, the implementation and process mitigates major hiccups. A quote from H.P. Lovecraft says, “The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown.”

 

For example I was asked to help lead the company I worked for to relocate the corporate headquarters from California to Texas. When I got a call while I was at home on a Sunday night at 7 pm from the CEO to immediately come into his office, there was an instant fear of “what did I do?”. And I knew that it was serious for me to get a call from the CEO of a $220m company on a Sunday evening. I had a lot of fears and figured it had to be serious because obviously he felt it could not wait until Monday morning. As it turned out, they asked me to help lead a massive project to move the company’s headquarters from CA to TX. That initial fear of the unknown turned into one of most rewarding and exciting projects I have worked on, once the plans and details were made known and explained to me.

 

As the process of moving the company’s corporate headquarters, I quickly formulated a plan and brought my team in and explained the move and all of the details. It was very transparent. I involved each team member in the process and made them feel like a key component of the team and of the decision making process.

 

I can tell you that this was the most positive and smoothly run project I have been part of. I attribute it to my amazing staff and their buy-in and being an integral part of the move. And it was verified when move than 50% of my department moved their families from California to Texas – more than any other department in the company.

 

2.  Plans don’t count. What matters is implementation. Nothing can kill a new initiative faster than a “thumbs down” from the employ­ees. Realize the power of the culture. Tell them clearly what is not going to change, and that your organization remains focused on implementing strategies that sup­port the mission.

 

The process of transparency in what is going to change also has to be applied for things that are not going to change. Adding on to the story above, my staff wanted to know and feel and have a sense of job security in their future and what they do at work will not be changing. Once their fear and concerns were mitigated, they were on board and committed to the project with joy, vigor, and commitment. Their drive and dedication was very noticeable and made the project enjoyable and completed early and under budget. Incredible results.

 

3.  Your organization will be branded both for its perfor­mance and how you deliver the products or services. What is the customer-friendliness quotient of staff and to each other? How does your orga­nization solve problems? What is your capacity to treat each and every customer humanely and with respect? For instance, think of stressful, emotional situations when it is hard to maintain your cool, like dealing with angry customers.

 

Using my example above, our department was well known for its excellent customer service and technology products and service delivery. This culture and pride speaks volumes when new projects are being considered and that my department can handle what is needed to meet the business goals and objectives.

 

Here is an example of this. Our VP came into my office and casually sat down and with a big smile said, “how realistic could you migrate and consolidate the different data systems and “re-open” our office in Ireland so they can handle all the business in Europe and Asia while using the company’s ERP system ?” I said that with enough time and resources, we can do anything. She said they were just floating the idea and left my office.

 

She came back 15 minutes later after talking to the CEO and said, “ok, it’s a “go” and you need to be live on July 4th.” and she walked away. Now as the shock began to take effect, I realized it was only 2 months away, we were just starting to move our corporate office from CA to TX, and they had just fired the office manager and I took on the role of not only moving the IT department but also doing all the construction build-out of our new office in TX. To add to the pressure, there was no room for failure. It had to work.

 

I share this story as I had started with the company about 3 months prior and the executive leadership had already seen the shift in culture and attitude in our IT department and we had now won the trust of our VP and CEO to give us the opportunity to embark on this really challenging but rewarding project. Needless to say, we did meet the deadline and were live July 4th and I spent my 4th of July holiday in Ireland as we flipped the switch and the migration and opening went off without a hitch. I could have only done it with the amazing team I had.

 

4.  People do not follow negativity. You must remain positive, even in the face of great challenges. For example, labor negotiations can be a negative experience. While you cannot alone determine the course or the tenor of the experi­ence, what you can do is remain upbeat and positive. When dealing with negative behavior, it is hard to remain above the fray. It takes energy, but it is the right course. Have passion for what you do. If you don’t have that passion, find something else to do.

 

Very true. I recently came through unsuccessful union contract negotiations for teachers that ended up resulting in a week-long strike, which had not been heard of in CA for many years. Through it all we had a great team that kept calm, planned for every scenario we could think of, and took action accordingly. It went smoothly. At the same time I was involved in another union negotiating their contract and all the bargaining unit members from both sides took a different tact and approach – one of trust, professionalism, and common goals. The negotiations proceeded smoothly and without incident or even anyone getting frustrated in any way. At the end of the negotiations both sides were very happy with the results. We were only able to do this as we focused on realistic goals and staying positive throughout the process.

 

In “Bury My Heart in Conference Room B”, Stan Slap says, “The irreducible essence of leadership is that leaders are people who live their deepest personal values without compro­mise, and they use those values to make life better for others – this is why people become leaders and why people follow leaders.”

 

Slap stresses that the true pur­pose of leadership is not to increase the value of the organization or to improve the productivity of teams.  The true purpose of leadership is not what leaders do, but why they do it.  Leadership is a purpose before it’s a practice.

 

Check out his book on Amazon.

 

Adapted from “Leading Organizational Change” by Erin K. Green, MBA, RSBA. School Business Affairs, November 2010, p. 4.

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Benjamin Franklin
ManagementQuotes

Invest in Knowledge

by IPowerIdeas March 27, 2018

 

“An investment in knowledge pays the best interest”
Benjamin Franklin

 

This is one of the main reasons I started this journey and why I am a life-learner – to gain as much knowledge (and eventual wisdom) as I can.

I hope you are as passionate about learning and knowledge as I am and I wish you the best during your journey.

 

 

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Reflect on Inspired Vision
Leadership

Reflect on Shared Vision

by IPowerIdeas March 24, 2018

This will be the third post regarding shared visions.

 

This post I wanted to reflect on an inspired shared vision

 

Part of my reflecting on a shared vision is searching for opportunities by seizing the initiative and by looking outward for innovative ways to improve.

 

Such as:

• Listen to own staff, see how they want to hear and learn about the vision (verbally, visually, project or task based learning). This is important as we all interpret and process information in different ways. I got into this in more detail in my post about Reading People.  It is also a key point brought out in ITIL – he is more information about it on the Axelos site.

 

• Talk and listen to other leaders in organization – gleam what has and has not worked from them (learn and grow from errors and successes)

 

• Take classes and read leadership books and take away things you want to try and be innovative. Some of the books that have really helped me are in my books forum.

 

• Fun team building exercises. These provide to be helpful and fun if done right. Having a well-thought out team building exercise can be a lot of fun and then having a well-prepared message can leave lasting memories and thoughts. I also always ask what can we learn from this experience (facilitate consistent and small wins)

 

Here are some other ideas I have learned about that I will incorporate and I offer them as ideas for you:

 

• Let one idea grow from another one. This has helped me many times in the past and why I firmly believe in meetings where people can open up and share ideas – true brain-storming. An example that I heard at a recent workshop was someone had received a printed receipt from the sales person who was out on the floor interacting with the customer at an Apple store which then triggered a discussion of this employee and his team at the DMV on how to get people who are waiting in line and how to process their requests at the DMV faster so all the customers had to do was pay at the counter.

 

• Another example and one that makes me think of Scrum and the very quick morning meetings was what someone called “Morning Huddle”. No one likes meetings that go on and on. Meetings should be quick and to the point. They should really be swift, even just 5 minutes. They should have clear and simple agenda and goals with clear action items that are summarized at the end of the meeting so everyone is clear on what needs to be done. But the morning huddle was a great way to get quick and easy answers, updates, and collaborate.

 

I encourage you to experiment and take some calculated risks and constantly generate small wins and learning from these experiences.

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Rick Rigsby
LeadershipLeadership VideosVideos

Make an Impact – Rick Rigsby Ph.D.

by IPowerIdeas March 23, 2018

My wife “forced” me to watch this video.  She felt inspired and was moved by it, so I figured I had to support her and watch it.  Well, it was an amazing video.

 

You need to watch it.  Period.

 

It will inspire you, those around you, and just make you feel good. We need that now and then.

 

Enjoy!

 

Overview
Make an Impact: Rick Rigsby delivers a powerful speech on how his father’s teachings have guided him through the most troubling times of his life. Are you Inspired?

 

 

From FaithWire

Maybe you remember the commencement speaker from your college graduation; maybe you don’t. But it is safe to say the spring 2017 graduates of the California State University Maritime Academy will never forget the wisdom award-winning journalist, author, and—most importantly—son of a ship’s cook Dr. Rick Rigsby shared with them on their graduation day. In an homage to his late father and wife, Rigsby said that the best advice he ever received was from his father, who was a “third grade dropout” and a “simple cook,” and he proceeded to pass it along to those in attendance with the hope that they too would come to understand that while times might get tough, it is vital to wake up every morning in search of greater knowledge and go to sleep every night asking oneself: “How you living?”

 

His Book on Amazon
Lessons from a Third Grade Dropout: How the Timeless Wisdom of One Man Can Impact an Entire Generation

 

After his wife died, Rick Rigsby was ready to give up. The bare minimum was good enough. Rigsby was content to go through the motions, living out his life as a shell of himself. But then he remembered the lessons his father taught him years before – something insanely simple, yet incredibly profound.

 

These lessons weren’t in advanced mathematics or the secrets of the stock market. They were quite straightforward, in fact, for Rigsby’s father never made it through third grade. But if this uneducated man’s instructions were powerful enough to produce a Ph.D. and a judge – imagine what they can do for you.

 

Join Rigsby as he dusts off time-tested beliefs and finds brilliantly simple answers to modern society’s questions. In a magnificent testament to the “Greatest Generation” which gave so much and asked so little in return, Lessons from a Third Grade Dropout will challenge you while reigniting your passion to lead a truly fulfilling life.

 

After all, it’s never too late to learn a little bit more about life – just ask the third-grade dropout.

 

 

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Inspire a Shared Vision
Leadership

Inspire a Shared Vision

by IPowerIdeas March 23, 2018

I wanted to continue my thoughts on creating and sharing a business or company vision.

 

A vision, as noted in my other post, and sharing your vision and making it clear and transparent is a key ingredient to its success.

 

To share it and make it clear and transparent, here are some of the things I have done to inspire my shared vision.

 

•  Every year I assess and analyze what we accomplished the previous year and create an executive summary and share with staff and company stakeholders.

 

•  Then I look at the outcomes and look for what gaps remain as well as what I feel we need to create as goals and create a new vision.

 

•  This year, based on our current vision, our team motto is “Higher Achievement”. Last year was “One Extra Degree”. One extra degree was about going one small step further than they did before. The responses from our customers have been phenomenal. This year “Higher Achievement” is to build off the small extra steps or measures from last year and take them to the next level. It is a little more challenging, but the results and responses have been overwhelmingly positive.

 

•  I then provide details of the vision and how we can get there – the goals and objectives, both strategic and tactical.

 

•  Part of my vision is to not only have a year over year vision, but also include a five-year rolling vision and plan that gets updated and slightly modified each year.  This provides the team a long-term plan they can hold on to and work towards as they plan and strategize in their own work areas.  One of the keys is to parallel my vision with the goals and objectives of the business. We must all be working towards the same company goal.

 

During the process of creating a shared vision, I open it to my staff for feedback and suggestions as I want their buy-in and ownership.

 

I also bring in other key stakeholders, such as other directors or leaders, so they can offer their support and reinforcement of the outcomes or results of the shared vision.

 

To help reinforce and stay on track with the vision, each month during staff meetings we update the team on the status of our goals and where we are and how we are doing on the vision and all of its components.

 

Remember:
Vision is what you want IT to look like.


Goals are tasks to GET you there

 

Please comment or offer feedback, they are always encouraged and welcomed.

 

I hope you enjoy the experience of creating a shared vision and realize how it helps your team, business or organization.

 

 

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LeadershipManagement

SWOT Analysis

by IPowerIdeas March 23, 2018

A very useful tool to be used as a manager or leader is a SWOT Analysis. Many workshops and certifications I have participated in highlight and recommend utilizing a SWOT Analysis as a key ingredient in large and small projects as well as planning for long term strategies such as your vision.

 

Let me share a little with you to get you started (“I Power Seeds“).

 

SWOT stands for:
Strengths,
Weaknesses,
Opportunities, and
Threats

 

A SWOT analysis allows you to examine your organization’s internal and external elements that define successes and challenges. As you use a SWOT analysis, you ask and answer questions to generate meaningful information for each category or element to identify a competitive advantage. The analysis will assist you to move forward and effectively begin to strategically identify key areas of growth in order to create a plan for future development.

 

Frequently Internally-Related
•  Strengths
•  Weakness

 

Frequently Externally-Related
•  Opportunities
•  Threats

Strengths:  characteristics of the business or project that give it an advantage over others


Weaknesses:  characteristics of the business that place the business or project at a disadvantage relative to others

 

Opportunities:  elements in the environment that the business or project could exploit to its competitive advantage


Threats:  elements in the environment that could cause trouble or issues for the business or project

 

The degree to which the internal environment of the company matches with the external environment will be realized by the outcomes of the analysis and ensuring there will be a strategic fit. By analyzing a SWOT, you (and other stakeholders or decision-makers) should consider whether the project or business objective is attainable. If the project or objective is not attainable, then you must select a different project or objective (or revise them) and repeat the SWOT process.

 

One way for you to try a SWOT Analysis yourself can be to identify:
•  3-5 strengths of your organization
•  3-5 weaknesses of your organization
•  3-5 opportunities of your organization
•  3-5 threats of your organization

 

Then create a visual of your SWOT Analysis using a web 2.0 tool or creating one in PowerPoint. Here is an example of one I did to give you an idea. Also notice the relevance of the colors.

 

SWOT Analysis Sample

 

Here is another example from Competitive Futures:

SWOT Analysis Sample

 

Also check out MindTools for additional templates and information.  Here is one of their templates for SWOT:   SWOT-Analysis-Worksheet-MindTools

 

Please comment or offer feedback, they are always encouraged and welcomed.

 

I hope you enjoy this tool and experience the insights it can provide to you and your team, business or organization.

 

 

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Mitt Romney
LeadershipQuotes

Leadership is About Taking Responsibility

by IPowerIdeas March 21, 2018

"Leadership - leadership is about taking responsibility, not making excuses"

Mitt Romney
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Vision
Leadership

Creating a Shared Vision

by IPowerIdeas March 21, 2018

I was recently in a workshop and we were talking about creating a shared vision.  We know as leaders having a clear vision is important and share that with your team.

 

From that discussion and collaboration, a couple questions came out of it and I felt they would be helpful as you think about creating your vision, sharing your vision, and carrying out your vision.

 

  • How do you collaborate and build a shared vision?
  • What skills and knowledge do you incorporate into your vision and how do you evaluate these skills?

My thoughts are:
One of the ways I like to collaborate is semi-informal sessions where stakeholders can come together to discuss the various topics presented to the team. Then we brainstorm (truly brainstorm) and come up with the main points we agree to and we create a shared vision. Conducting the sessions in this way, we can hear each other’s ideas and goals and come together to incorporate them into a shared and focused vision as well as having buy-in and ownership by all stakeholders. With buy-in and ownership from key leadership, we significantly increase the success of our collaborative vision through our joint and various processes.

 

As a leader you can provide the foundation to provide a successful building and sharing of a meaningful vision. You can also provide a wide and narrow focused view to help look at topics from different angles and depths to ensure you really explore the team’s thoughts and thought processes to help ensure you come up with the best possible vision and ways to implement it to reach a successful outcome.

 

I utilize the teams around me for inspiration along with my own skills and knowledge to help me communicate to all stakeholders in a clear and concise manner. I consistently provide updates and feedback to comments to help keep the vision on track as well as any adjustments that might need to be made can be executed in a methodical and precise way. The feedback and comments, coupled with successes and any areas of opportunities from others, helps me keep focus as well as an opportunity to evaluate my own skills to learn and grow from all these experiences.

 

"Leadership is the capacity to translate vision into reality"

Warren Bennis
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ITIL and ITSM
FeaturedFrameworks

ITIL and ITSM Brief Overview

by IPowerIdeas March 16, 2018

For those who want to expand your knowledge, I highly recommend learning about and getting ITIL certified. I learned about it from LinkedIn as I saw a large number of professionals with the certification. So I began my journey into ITIL.

 

As I worked through the vast amount of information during my research and how to become certified, I began to unwind all the terms, frameworks, models, and so forth and the list continued to grow and expand. As I am often told by my wife, I am a geek. I was instantly thrust into a tremendous amount of information where I became enthesiastic and excited to learn all I could. My OneNote on ITIL exploded with new notebooks, tabs, and pages filled with all the information I was gathering and learning about.

 

To that end, I will start by the basics of ITIL within this post and will expand on ITIL and other subjects in other posts. This post is to just introduce you to ITIL and ITSM.

 

I can tell you now as a ITIL Certified Practitioner, it was well worth the time and energy. Enjoy your journey no matter where it takes you.

 

ITIL on Axelos – find out more information regarding ITIL/ITSM and certifications

 

Background on ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management)

 

ITIL
ITIL, an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

 

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

 

Since July 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. AXELOS licenses organizations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that wish to implement ITIL internally do not require this license.

 

I will also post some good videos regarding ITIL so check them out.

 

 

This information some if you want more, please visit Wikipedia

 

ITSM
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.[1] It is thus concerned with the implementation of IT services that meet customers’ needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

 

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers’ annual ITSM report states that business use ITSM “mostly in support of customer experience (35%) and service quality (48%).”

 

This information some if you want more, please visit Wikipedia

 

What is ITIL – from CIO

 

 

Introduction to ITIL

There are 5 Stages and 26 Processes

5 Stages

1.  Service Strategy
2.  Service Design
3.  Service Transition
4.  Service Operation
5.  Continual Service Improvement

26 Processes

Service Strategy – 4 processes

  1.  Strategy Generation
    2.  Financial management
    3.  Demand management
    4.  Service Portfolio management

Service Design – 7 processes

1.  Service Catalog Management
2.  Service Level Management
3.  Availability Management
4.  Capacity Management
5.  It service Continuity Management
6.  Information Security Management
7.  Supplier Management

Service Transition – 7 processes

1.  Transition Planning and Support
2.  Change Management
3.  Service Asset and Configuration Management
4.  Release and Deployment Management
5.  Service Validation and Testing
6.  Evaluation
7.  Knowledge Management

Service Operation – 5 processes

1.  Event Management
2.  Incident Management
3.  Request Fulfillment
4.  Problem Management
5.  Access Management

Continual service improvement – 3 processes

1.  The 7 improvement process
2.  Service Measurement
3.  Service Reporting

ITIL Service Lifecycle Model

There are some excellent images and charts that were an incredible help to me as I am a visual person.  Here are a couple examples:

ITIL Service Lifecycle Model

ITIL Components

ITIL Overview

I took several professional training courses from New Horizons and I highly recommend them. Their instructors are people who are or were active professionals in all kinds of business, they were not just book smart, so they offer tremendous insight and real-world examples that you can easily relate to. Their real world examples tie in the book knowledge to something you can relate to which really helps to understand the concepts, not just memorize them and regurgitate them to pass the certification(s).

 

https://nhlearninggroup.com

 

ITIL Videos

 

https://www.youtube.com/watch?v=vp2wfoVRMDE

 

 

Here is a useful consulting resource:

ITIL Consulting – Pink Elephant

 

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Maya Angelou
LeadershipQuotes

People Will Never Forget How You Made Them Feel

by IPowerIdeas March 15, 2018

"People will forget what you said. People will forget what you did. But people will never forget how you made them feel."

Maya Angelou
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bike and management
FeaturedStories

Management and Leadership Like a Bike?

by IPowerIdeas March 15, 2018

Bike Analogy

 

I recent heard and analogy of how a bike is like management and leadership. I wanted to share that with you and leave you with some thoughts.

 

The rear wheel is like management – it gets the job done. It is what pushes the bike forward and is driven forward, or in other words – results happen from other parts of the bike – the pedals, the crank, the chain, the brakes, the burrs, the shifters, etc. In summary, management is about moving forward and getting things done through others.

 

The front wheel is leadership. It turns or shifts the direction of the bike based on a number of factors. The front wheel is critical to ensure you and your team (the entire bike and all of its components) get to where the goal is (the vision). There are significantly less parts on the front wheel that help guide the direction of the bike versus the driving wheel which has a lot of components to make it work and work efficiently. The front wheel is again critical to results or reaching the destination.

 

If you are a manager, keep strong and consistent. If you are a leader, provide a clear direction where you are heading and have a memorable journey.

 

 

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