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success-work-culture
Management

How to Create a Winning Company Culture

by IPowerIdeas May 17, 2018

Culture – what does it mean to you?  When you hear the word “culture” does it seem over-used and just a buzz word with little to no weight?  Or does culture mean everything to you, your department, your company?  Ask yourself these questions and reflect and analyze your responses to see how important it is to you.

 

Ironically as I was writing this post, I took an online management test and the results provided me a couple great ideas on ways to increase a more positive culture in my own work environment. It is these seeds that we learn, that we plant and cultivate, which become strong traits and business practices to help make us all become better managers.

 

Take a moment and read the article below highlighting five ways to create a positive and engaging culture and reflect on the ideas presented and if they apply or can be implemented in your work environment. I also added a couple small ideas or thoughts (in italics).

 

I hope you are able to come away with new ideas or seeds to cultivate positive change and progress within your own business culture.  It can take some hard work, but with time you will experience success and results.

 

 

success

themuse.com
How to Create a Winning Company Culture
By Kat Boogaard

 

When you think about building a team or company where employees are engaged, motivated, and excited to stick around for a while, there’s likely one word you’ve heard again and again: culture. And for good reason—the vibe of your office and the people who come to work there every day has a huge impact on your happiness, and your overall success.


But, fostering a vibrant and cohesive culture doesn’t happen overnight—and it certainly doesn’t happen by accident. So, let’s dive into everything you need to know about company culture—including how you can cultivate a positive one within your own organization.

 

Why Is Culture Such a Big Deal?
The best way to think about culture? It’s the personality of your company. Culture culminates your organization’s mission, values, and beliefs to form the overarching spirit of your workplace as a whole. And, much like with people, personality matters.

 

Culture has proven to directly correlate with a number of factors that are important to both employers and employees alike.

 

Take employee retention, for example. A Columbia University study discovered that the likelihood of turnover at companies with rich cultures is a mere 13.9 percent. At companies with poor company cultures? It’s a whopping 48.4 percent.

 

Job satisfaction is another key component. Understandably, employees who believe their workplaces have a positive culture are much happier in their careers—which is beneficial for everyone when you consider that happy employees are 12 percent more productive than the average worker.

 

How to Foster a Winning Company Culture
And while the perks of a positive culture are numerous, that doesn’t mean that you can close your eyes, click your heels together, and have it all magically fall into place.

 

Like anything else, cultivating a great culture requires conscious thought, planning, and effort. Here’s what you can do to establish a winning work environment within your own company.

 

Step 1
Define Your Culture

It all starts with outlining the exact culture you want to foster. Do you want a laid back and casual work environment? A fast-paced and high-energy office where there’s a lot of drive to innovate and excel? An emphasis on professional development? Or, a focus on giving back to the community?

 

Figure out the values and elements that are important to your company. And, all employees should be invited to participate in this conversation so they can provide insights into the way your workplace is perceived. Plus, they deserve a say in how this takes shape, since they’re the ones who work within your culture day in and day out.

 

But once you have the culture that you want defined, you don’t get to sit back and watch as it takes effect. You need to make the necessary changes to actually live your culture, and lead by example.

 

For example, perhaps you’ve identified a supportive management style as a key pillar of your desired culture. From regularly scheduled one-on-ones to plenty of formal and informal feedback sessions, how will you instill that concept into daily life for your entire team?

 

Defining your culture is really only the first step—you need to be prepared to act on the values that you’ve outlined.

 

I Power Seed
Lead by example and have a clear and defined culture. Meet with your team routinely to keep reinforcing it. We know change can be difficult for some and the consistent and positive reinforcement of the changes will help ensure successful results.

recognize and reward

Step 2
Reward and Recognize

There’s nothing like a pat on the back for a job well done—and that holds true for employees of all ranks and departments. Showing genuine appreciation for the hard work that team members put in makes them feel valued and respected, critical for employee satisfaction.

 

While formal rewards and recognition programs are great, this should be a value that’s pervasive throughout your entire office, to create a culture of appreciation and encourage team work.

 

Even if it’s a compliment passed from one employee to another or a piece of praise from a superior, remember that recognition doesn’t need to be formal to be effective. The more these sorts of commendations become commonplace, the more positive and supportive your whole environment will be.

 

I Power Seed
When I receive an email giving praise about one of my employees, I send it with note from me to the entire department. I see it as when one of us succeeds, we all succeed. And when one of us gets a compliment, we are all part in some way to their individual success and we should all share. I have received many compliments in doing this.

I also like to give little rewards as it adds a little fun in our everyday busy work days. For example, I send out a weekly dashboard regarding our tech tickets and for fun at the very bottom of it, I put in small font and in an obscure way a message that said if they are ‘reading this, let me know and come get your prize’. I wanted to see if anyone was really reading the dashboard data. And sure enough, someone did and they got a nice bag full of goodies.

Step 3
Get Social

Everybody wants to be productive in the office. But, not too many people actively seek out a culture that’s all work and absolutely no play.

 

When you spend so much time with your colleagues during any given week, it’s natural (and even encouraged!) to want to get to know them on a personal level outside of the office.

 

This is why some of the liveliest and most vibrant cultures encourage plenty of social interaction amongst their employees—whether it’s kickball leagues, holiday parties, game nights, or even a company-sponsored retreat or getaway.

 

If you aren’t in a position to institute a company-wide event or tradition, get an impromptu happy hour on the calendar with some of your team members. Any sort of fun outing with your co-workers will strengthen your bonds and lead to a positive, close-knit culture.

 

I Power Seed
This was actually on the online management test I took recently and it asked if you knew a name of an immediate family member for each of your employees. Everyone one of us wants some level of privacy in our work place, but I also know that we like to feel our managers or leaders care about us above and beyond just getting work done. Having an after work social or casual lunch goes a long way. These social events, and they can be short and informal, provide a great opportunity to lower guards and learn a little about each other. They do take work as not everyone wants to participate. I tend to do them in the middle of the day such as a lunch or ice cream social. I have even had a catered lunch and watched a movie. They honestly appreciate it.

 

Step 4
Promote Self-Care

Some of the most beloved company cultures have at least one thing in common: they all make sure that employees are able to take care of themselves—both inside the office and out.

 

In today’s constantly-connected society, there’s much less separation between our work and personal lives. And organizations with thriving cultures empower their employees to bring their whole, authentic selves to work, while doing their best to maintain their health and happiness.

 

Whether it’s a reimbursed gym membership, flexible work schedules, or even the option to work remotely occasionally, companies who place their focus on results and encourage self-care tend to have happier employees who are motivated to stick around.

 

I Power Seed
Self-care can yield incredible results. Employees have told me time and time again how much they appreciate how flexible I am with occasional requests – letting them come in late, leave early, longer lunch, work from home, etc. – they express appreciation and gratitude and when I need them to stay late or come in early, they don’t even hesitate. They also tend to put in extra effort in their daily work activities. I have one employee where my management style was not something she was used to in previous jobs and with this culture she is now a rock star.

cultivating-culture

 

Step 5
Emphasize Purpose

Nobody wants to feel like just another cog in a wheel. To establish a winning culture within your own company, you need to be able to help employees look beyond their immediate to-do list and understand the greater purpose they’re serving.

 

Maybe your team members are motivated by knowing how their work contributes to the organization as a whole. Or, maybe your staff finds involvement in various charity and community efforts particularly inspiring.

 

The important thing is to encourage people to step outside themselves and see the forest—instead of just the trees.

 

I Power Seed
This is another really good point. If there is no sense of purpose, the “why am I here”, then they are not engaged and don’t perform the best they can – no skin in the game (my wife hates when I say that). I really emphasize that in my team. Recently I conducted an exercise where I asked my tech team to take a list of organizational goals (these were non-technical goals) and prioritize them. It was interesting for them to see what the “global” purposes of the organization were and how they can be part of it. Having that knowledge and understanding of a global purpose helps them understand the goals and how they can help attain them.

 

One look at the numerous benefits and it becomes obvious that company culture is irrefutably important, but knowing how to establish and foster one within your own company can be daunting.

 

The important thing to remember is that culture isn’t something that just happens . It takes work and active participation—from both employers and employees. When both band together in the interest of living your company’s values, you’re sure to end up with a winning work environment.

 

I hope you enjoyed the article and seeds. Good luck with cultivating the culture you want for your team.

 

Please leave comments or share your thoughts or experiences.

 

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team-attitudes
Leadership

Why Attitude Is More Important Than IQ

by IPowerIdeas May 14, 2018

This is a two-part post.  The first part is linked at the bottom of this post.

 

Click Here for Attitude vs IQ Presentation

 

This is the second part of the post. As I noted in the first post, I presented my staff with the Blob Tree. This laid the foundation on how to better identify our feelings and with that knowledge, we can learn how to communicate and collaborate more effectively and efficiently.

 

The second thing I presented to my staff was I shared a recent study by Stanford that shows that attitude is a better predictor of success than your IQ. Think about that for a moment (Pause and Reflect) – having a better attitude could be a greater driver for success than your IQ. Very powerful thought. Think about all the influential or successful people who have had relatively low IQ’s but amazing attitudes. (I will let you research some examples, there are lots of websites that show successful people who have low IQs but had amazing attitudes).

 

I explained the difference between a Fixed Mindset and a Growth Mindset. I included the PowerPoint with some of my notes in this post to give you a framework of how I presented it.

growth-fixed-mindset

Coupled with the Blob Tree and its respective exercise and the study and article below, it helped give my staff a deeper understanding and meaning about recognizing their current feelings, what to do once they are identified, and how to utilize that knowledge for change and growth.

 

Lastly, I used an example of systems thinking where kindergartners were shown the story of Little Red Riding Hood – a story they have heard many times before. But with systems thinking, they looked at an emotions/time graph to look at the emotions by all parties in the story over time. Then they discussed those feelings and what they meant. These small children were able to better recognize numerous feelings and then have the knowledge and tools to find better ways to utilize that knowledge and focus on how to communicate and collaborate better.

 

I encourage you to stop and reflect on this as it is very powerful and the impact on these young children over the course of their lives will set the foundation on continual learning and growth. It is not too late for us to learn from this as well.

 

I hope this was helpful to you and please leave comments and feedback. We can all learn from each other.

 

positive-attitude

forbes.com
Why Attitude Is More Important Than IQ
by Travis Bradberry

 

When it comes to success, it’s easy to think that people blessed with brains are inevitably going to leave the rest of us in the dust. But new research from Stanford University will change your mind (and your attitude).

 

Psychologist Carol Dweck has spent her entire career studying attitude and performance, and her latest study shows that your attitude is a better predictor of your success than your IQ.

 

Dweck found that people’s core attitudes fall into one of two categories: a fixed mindset or a growth mindset.

 

With a fixed mindset, you believe you are who you are and you cannot change. This creates problems when you’re challenged because anything that appears to be more than you can handle is bound to make you feel hopeless and overwhelmed.

 

People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new.

 

Common sense would suggest that having ability, like being smart, inspires confidence. It does, but only while the going is easy. The deciding factor in life is how you handle setbacks and challenges. People with a growth mindset welcome setbacks with open arms.

 

According to Dweck, success in life is all about how you deal with failure. She describes the approach to failure of people with the growth mindset this way,

 

“Failure is information—we label it failure, but it’s more like, ‘This didn’t work, and I’m a problem solver, so I’ll try something else.’”

 

Regardless of which side of the chart you fall on, you can make changes and develop a growth mindset. What follows are some strategies that will fine-tune your mindset and help you make certain it’s as growth oriented as possible.

 

Don’t stay helpless. We all hit moments when we feel helpless. The test is how we react to that feeling. We can either learn from it and move forward or let it drag us down. There are countless successful people who would have never made it if they had succumbed to feelings of helplessness: Walt Disney was fired from the Kansas City Star because he “lacked imagination and had no good ideas,” Oprah Winfrey was fired from her job as a TV anchor in Baltimore for being “too emotionally invested in her stories,” Henry Ford had two failed car companies prior to succeeding with Ford, and Steven Spielberg was rejected by USC’s Cinematic Arts School multiple times. Imagine what would have happened if any of these people had a fixed mindset. They would have succumbed to the rejection and given up hope. People with a growth mindset don’t feel helpless because they know that in order to be successful, you need to be willing to fail hard and then bounce right back.

 

Be passionate. Empowered people pursue their passions relentlessly. There’s always going to be someone who’s more naturally talented than you are, but what you lack in talent, you can make up for in passion. Empowered people’s passion is what drives their unrelenting pursuit of excellence. Warren Buffett recommends finding your truest passions using, what he calls, the 5/25 technique: Write down the 25 things that you care about the most. Then, cross out the bottom 20. The remaining 5 are your true passions. Everything else is merely a distraction.

 

Take action. It’s not that people with a growth mindset are able to overcome their fears because they are braver than the rest of us; it’s just that they know fear and anxiety are paralyzing emotions and that the best way to overcome this paralysis is to take action. People with a growth mindset are empowered, and empowered people know that there’s no such thing as a truly perfect moment to move forward. So why wait for one? Taking action turns all your worry and concern about failure into positive, focused energy.

 

Then go the extra mile (or two). Empowered people give it their all, even on their worst days. They’re always pushing themselves to go the extra mile. One of Bruce Lee’s pupils ran three miles every day with him. One day, they were about to hit the three-mile mark when Bruce said, “Let’s do two more.” His pupil was tired and said, “I’ll die if I run two more.” Bruce’s response? “Then do it.” His pupil became so angry that he finished the full five miles. Exhausted and furious, he confronted Bruce about his comment, and Bruce explained it this way: “Quit and you might as well be dead. If you always put limits on what you can do, physical or anything else, it’ll spread over into the rest of your life. It’ll spread into your work, into your morality, into your entire being. There are no limits. There are plateaus, but you must not stay there; you must go beyond them. If it kills you, it kills you. A man must constantly exceed his level.”

 

If you aren’t getting a little bit better each day, then you’re most likely getting a little worse—and what kind of life is that?

 

Expect results. People with a growth mindset know that they’re going to fail from time to time, but they never let that keep them from expecting results. Expecting results keeps you motivated and feeds the cycle of empowerment. After all, if you don’t think you’re going to succeed, then why bother?

 

Be flexible. Everyone encounters unanticipated adversity. People with an empowered, growth-oriented mindset embrace adversity as a means for improvement, as opposed to something that holds them back. When an unexpected situation challenges an empowered person, they flex until they get results.

 

Don’t complain when things don’t go your way. Complaining is an obvious sign of a fixed mindset. A growth mindset looks for opportunity in everything, so there’s no room for complaints.

 

Bringing It All Together

By keeping track of how you respond to the little things, you can work every day to keep yourself on the right side of the chart above.

 

Do you have a growth mindset?

 

Please share your thoughts and ideas in the comments section. We can learn from each other.

 

Click for Part I – Blob Tree and the “What and Why”

 

 

 

 

 

 

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FeaturedLeadership

There Is Always Time for Courtesy and Professionalism

by IPowerIdeas April 12, 2018

This is a really good article and it reminded me that many times we are constantly working and thinking in the weeds and overwhelmed with work that we don’t always pay attention, or that we are not in-tune, with how we are acting or behaving as well as what our body language is displaying.

 

We can all take a moment, every day, and stop and smell the roses and remember we can be courteous and professional. These are our team members, our peers, our staff, our colleagues we as posted in other posts, we need to show that we care. As manager and leaders, our team members look to us for strength and control of our emotions (or how we display them). Most of all, they look to us as an example. If we act kindly, genuine, courteous and professional, it will breed like an “infection” to others in your team (and those around you). And we all want to work in a happy and healthy environment.

 

I know with my staff, I routinely remind them to take one hour out of their day to respond to emails, phone calls, and tickets, but most of all to get outside the “work” and build relationships with those around them – those they work with and those they serve – with kindness, sympathy, understanding, and now adding courtesy and professionalism. So far, the feedback I have received has been incredibly positive and reflective of what we talk about every month in our team meetings.

 

Enjoy the article below and I hope you stop and reflect on the meanings in the article and implement the ideas in your work place.

 

 

Happy-People-Talking

Author:
Molly McGee Hewitt

 

There’s Always Time for Courtesy, Professionalism …

 

We’re all busy. I get it. I’m busy, too, and so is my staff. Every member leader of CASBO is busy with their jobs, their lives, their families and their responsibilities. While our calendars and activities may ebb and flow, we’re all busy.

 

Even though we have deadlines, reports and a wide variety of assignments, we always have time for courtesy and professionalism. They are a choice we make each day when we come to work. We can be an asset to our organization, or we can allow our personal issues to take us off course.

 

In one local education agency where I worked, one of my colleagues refused (yes, I said refused) to say hello or good morning or, basically, to have any social interaction with colleagues. Apparently, before I arrived, there was a feud between departments, and this person took it very personally. Their way of dealing with the issue was to become discourteous, sullen and unresponsive. The tragedy for me was that their supervisor allowed this to continue! The entire division was considered rude and unprofessional — not a description that I would want applied to myself or any of my colleagues.

 

Some folks excuse their behavior with statements like, “I’m having a bad day,” or “I have way too much to do,” or “I do not get paid to be nice.” Each of these statements has a ring of truth to them. You may be having a bad day. We all do. It’s when your bad day turns into multiple days, weeks, months and years that I begin to worry. Even on your bad day, is it OK for you to negatively affect your colleagues and coworkers?

 

“I have too much to do” — true, most of us work hard. But is that a valid reason for not being a professional with good social skills? “I don’t get paid to be nice” — huh? Do you get paid to be a surly public servant with no self-awareness or understanding of your effect on the team? I think not. Customer service, both inside and outside of our organizations, is part of every school business official’s job.

 

We live in a world that’s experiencing many divisions and disagreements. For the first time in my life, I find it hard to debate or discuss with some folks any issues that we don’t agree on. I don’t understand where this failure to communicate and share our differences and reasoning comes from. It’s almost like the old Hatfield and McCoy feuds. You’re either on one side or the other, and you refuse to listen to or consider another side.

 

Along with this division comes bullying, name-calling and a derisive attitude toward anyone who challenges or questions authority or motives. Instead of sarcasm being used for comedy and light-heartedness, it’s used as a weapon! How can this be happening in 2018?

 

For years, I’ve worked to adhere to the cliché, “Disagree without being disagreeable.” Critical thinking and strong leadership demands that we consider all options, opinions and concepts before making a decision. It empowers us to make better decisions and lead with dignity. Joining in mudslinging or name-calling doesn’t advance our intelligence or our society.

 

It’s as true today it has been for centuries — respect breeds respect. If we’re courteous to each other, that level of civility creates a positive environment. The very simplest things — like saying hello, thank you, please, nice to see you, how can I help you, or simply acknowledging the presence and effort of others — make an enormous difference. When they’re not present in the workplace, many folks will say they’re in a “hostile work environment.” While that phrase describes an uncomfortable situation, it’s actually a legal term that does not refer to climate!

 

How do you feel when you enter a place where you are not welcomed? How do you feel when someone slights you or fails to acknowledge you or your efforts? Would you want to work for someone who is discourteous or unprofessional? Would your colleagues describe you as courteous and professional?

 

The reality today is that the only way we can change our workplaces or homes is to change ourselves. We need to make sure we’re part of the solution and not part of the problem. We need to keep our bad days in the parking lot and not bring them into the workplace. We need to be beacons of courtesy and professionalism. It all starts with us. Will you join me?

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Books

The Truth About Employee Engagement

by IPowerIdeas March 14, 2018

The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery

 

This is another great book from Patrick Lencioni. It follows the framework of many of this other books of a fable with the key concepts incorporated into the fable.

 

I really enjoyed the book and had a hard time putting it down. I think I read it over a weekend and took pages of notes and even infused many of the concepts into a staff meeting.

 

Powerful concepts. I know you will enjoy reading it and learning many key concepts. I encourage you to use them in your management or leadership practices.

 

Here are my learning nuggets or seeds to get you started in your own further research, evaluation, analysis, and self-reflection.

 

Engagement is key. Period.

 

Patrick Lencioni once again provides an engaging (pardon the pun), easy to understand, and interesting fable.

 

He brings up the point that if someone is unhappy or feels they are in miserable job, they take it home and their feelings spread to family, friends, co-workers, etc. As a manager, this can be detrimental to my future hiring as potential candidates will research and hear about how unhappy they are and how the culture is non-engaging and why would they want to apply. Keeping an employee engaged could do just the opposite if they are happy and spread that excitement about their job, the department, and the company. Potentially candidates would be enthusiastic to apply, which broadens the net to reach and attract new employees.

 

Here are the three root causes that make a job miserable:

Anonymity
•  All people need to feel wanted
•  Need to feel understood and appreciated
•  Need to feel they are part of something

 

Irrelevance
•  Everyone needs to know their job matters – that it means something
•  They need to find fulfillment in their jobs, their work, who they serve and how it impacts them

 

Immeasurement
•  Employees need to be able to gauge their progress and level of contribution
•  In order to improve, continuous improvement, you must be able to measure it
•  Need something tangible

job misery

Employees who are engaged take pride and ownership in their work. If you want high productivity with a degree of quality, keep employees engaged.

 

Employees who are engaged stay with the job, retention, which saves the money company. And if they are happy they tell their friends so then recruiting, hiring, and termination will all reduce time and costs.

 

Engaged employees will perpetuate this culture into their colleagues which then enhances the culture, increases productivity and reducing costs across multi-functional teams.

 

Too much emphasis on maximizing compensation.

 

Think about how many athletes or actors/actresses you can recall that are paid very well and who are unhappy (like Heath Ledger or Robin Williams who both committed suicide). It is because they feel all or one of these things:
• Anonymity
   • Irrelevance
   • Immeasurement

You should ask the question: “What is making you even consider leaving in the first place?”

 

This reminds me of when I first started with an organization and within the first couple of weeks I had an employee who had been there more than 5 years resign. So I asked Nicholas (not his real name) why he was leaving and he said he was moving to Idaho to start a farm. I went a little deeper and asked a similar question as above and got the real answer – he was not being engaged. But by the time I came on board it was too late. From that moment on, things changed in the department. Knowledge is key as now I knew past culture and what I needed to do to change the culture and keep employees engaged and happy.

 

Empathy and curiosity. These are set of emotions that are key ingredients of employee engagement that significantly help with showing someone that you really care. This is tried and true. I know I try every day to show empathy and curiosity into the business, and where appropriate, personal lives of my staff. It helps us feel more connected which translates into them wanting to be better employees.

 

Patrick Lencioni supports and says that training is ok and can be good, but often the skills and knowledge get forgotten. Therefore, you need constant and consistent reminders and exercises to reinforce what has been learned.

 

He also says in the book that ultimately eliminating these things will make the biggest, longest, and most far-reaching impacts – remove and eliminate:
•  Anonymity
•  Irrelevance
•  Immeasurement

 

Anonymity
Take a personal interest in your employees. This quote is so impactful:

“People want to be managed as people, not as mere workers.”

 

Humans are made to server others. We all need to help and serve others. If we don’t, then we begin to die emotionally.

 

Look at In-And-Out Burgers or Chick-fil-A – their employees are young kids and they are all happy, energetic, and it is infectious. That stems from a culture of caring of good management. Their management helps their employees to know how their work impacts others (smiles, fast and good orders fulfilled, etc.).

 

Great employees don’t want their success to be dependent on the subjective views or opinions of another human being. They want their success to be measureable. Where they can measure their own progress or contribution. That is why sales people love their jobs – they can measure their own success.

 

Offer and give incentives, but they only can receive it as an “all or nothing” and only when team goals were achieved and team success was reached.

 

Some great quotes from the book:

“If you can’t measure something, you can’t improve it”

“It’s not what you are doing but how you are doing it”

 

If you can’t measure it, any job gets old and frustrating and/or boring.

 

People who are not good at their jobs don’t like to be measured because they would be held accountable. Those who are good at their jobs eat it up as it is like a reward, constant reward.

 

How does your work impact others’ lives, make a difference in someone’s life?

 

Manager needs to show them how their employee’s jobs matter or make a difference. Meaningful difference in the lives of others.

1.  Lack of Measurement
2.  Lack of Relevance
3.  Anonymity

 

How they feel at work carries over to family and friends.

 

Ask, What is a good job, what makes a job good?

 

Here are some documents from The Table Group.  Check out their site for more details and additional resources.

 

Overcoming-Job-Misery

The Truth About Employee Engagement

 

 

 

Buy The Book

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